
Black plate (3,1)Chevrolet HHR Owner Manual - 2011
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do
not agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
STEP THREE —Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One and
Two, General Motors of Canada Limited wants you to
be aware of its participation in a no-charge Mediation/ Arbitration Program. General Motors of Canada Limited
has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final
decision, should be completed in about 70 days. We
believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
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Black plate (7,1)Chevrolet HHR Owner Manual - 2011
Coverage
Services are provided up to 5 years/160 000 km
(100,000 miles), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle
Limited Warranty. Chevrolet and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Assistance program at any
time without notification.
Chevrolet and General Motors of Canada Limited
reserve the right to limit services or payment to an
owner or driver if they decide the claims are made too
often, or the same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of enough
fuel for the vehicle to get to the nearest service
station.
.Lock‐Out Service: Service to unlock the vehicle if
you are locked out. A remote unlock may be
available if you have OnStar
®. For security
reasons, the driver must present identification
before this service is given.
.Emergency Tow From a Public Road or
Highway: Tow to the nearest Chevrolet dealer for
warranty service, or if the vehicle was in a crash
and cannot be driven. Assistance is also given
when the vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change a flat tire
with the spare tire. The spare tire, if equipped,
must be in good condition and properly inflated.
It is the owner's responsibility for the repair or
replacement of the tire if it is not covered by the
warranty.
.Battery Jump Start: Service to jump start a dead
battery.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting, or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles driven on a
non-public road or highway.
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Black plate (10,1)Chevrolet HHR Owner Manual - 2011
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurancecoverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer for
specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
diminish your vehicle's resale value, and safety
performance can be compromised in subsequent
collisions.
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Black plate (15,1)Chevrolet HHR Owner Manual - 2011
Current and Past Models
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles.
ORDER TOLL FREE: 1-800-551-4123
Monday - Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.,
at: www.helminc.com
Or you can write to:Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in
a crash, and, if so equipped, to provide antilock braking
to help the driver control the vehicle. These modules
may store data to help your dealer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may
also retain the owner ’s personal preferences, such as
radio pre-sets, seat positions, and temperature settings.
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Black plate (6,1)Chevrolet HHR Owner Manual - 2011
FluidAutomatic Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Windshield Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30
Fog Lamps Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Folding Rear Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Folding Seatback, Passenger . . . . . . . . . . . . . . . . . . . . . . 2-10
Front Console Storage Area . . . . . . . . . . . . . . . . . . . . . . . 3-42
Front Fog Lamps Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5
Additives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
California Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
E85 (85% Ethanol) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . 6-12
Filling the Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Fuels in Foreign Countries . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Gasoline Octane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Gasoline Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Fuel Economy
Driving for Better . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Fuses Engine Compartment Fuse Block . . . . . . . . . . . . . . . .6-104
Floor Console Fuse Block . . . . . . . . . . . . . . . . . . . . . . .6-101
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . . . . .6-101
Windshield Wiper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-100G
GasolineOctane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Gauges Engine Coolant Temperature . . . . . . . . . . . . . . . . . . . . . 4-32
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
GM Mobility Reimbursement Program . . . . . . . . . . . . . . .8-6
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41
Hazard Warning Flashers . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Headlamp Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-100
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11 Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-38
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . 4-12
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Headlamps, Front Turn Signal, and ParkingLamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41
High/Low Beam Changer . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
On Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Wiper Activated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
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Black plate (12,1)Chevrolet HHR Owner Manual - 2011
ShiftingOut of Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . . . . .4-4
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-91
Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-82
Removing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-80
Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-87
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 6-107
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Split Folding Rear Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Start Vehicle, Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Starting the Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Steering Wheel Controls, Audio . . . . . . . . . . . . . . . . . . . 4-79
Steering Wheel, Tilt Wheel . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Storage Areas Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Floor Console Storage Area . . . . . . . . . . . . . . . . . . . . . . 3-42
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Hideaway Rear Storage Bins . . . . . . . . . . . . . . . . . . . . . 3-47
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Rear Compartment Storage Panel/Cover . . . . . . . . . 3-44
Roof Rack System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Storing the Tire Sealant and Compressor Kit . . . . . . 6-78 Stuck in Sand, Mud, Ice, or Snow . . . . . . . . . . . . . . . . . 5-21
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Taillamps
Turn Signal, Stoplamps and Back-up Lamps . . . . . . 6-44
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . .8-5
Theft-Deterrent Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-79
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
PASS-Key
®III+ Electronic Immobilizer . . . . . . . . . . . . 3-19
PASS-Key®III+ Electronic Immobilizer
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Tilt Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Time, Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-47 Aluminum or Chrome-Plated Wheels, Cleaning . . . 6-97
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-62
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-68
Changing a Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-78
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-98
Compact Spare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-91
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-65
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-68
Inflation - Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54
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Black plate (13,1)Chevrolet HHR Owner Manual - 2011
Tires (cont.)Inspection and Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . 6-60
Installing the Spare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . 6-82
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Pressure Monitor Operation . . . . . . . . . . . . . . . . . . . . . . 6-57
Pressure Monitor System . . . . . . . . . . . . . . . . . . . . . . . . . 6-55
Removing the Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-82
Removing the Spare Tire and Tools . . . . . . . . . . . . . . . 6-80
Sealant and Compressor Kit . . . . . . . . . . . . . . . . 6-70, 6-78
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48
Storing a Flat or Spare Tire and Tools . . . . . . . . . . . . 6-87
Terminology and Definitions . . . . . . . . . . . . . . . . . . . . . . 6-51
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 6-65
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . 6-67
Wheel Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-67
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . 6-62
Towing Recreational Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Towing a Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31, 5-37
Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Traction Control System (TCS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Limited-Slip Differential . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Traction System Enhanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Transmission Fluid, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Fluid, Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22 Transmission Operation, Automatic . . . . . . . . . . . . . . . . 3-26
Transmission Operation, Manual . . . . . . . . . . . . . . . . . . 3-29
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . .8-9
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . .4-4
Turn Signal/Multifunction Lever . . . . . . . . . . . . . . . . . . . . . .4-4
U
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . . 6-65
Up-Shift Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
V
Vehicle
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Parking Your . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Remote Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Running While Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . 8-15
Vehicle Identification Number (VIN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-99
Service Parts Identification Label . . . . . . . . . . . . . . . . . 6-99
Vehicle Personalization DIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45
Ventilation Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
i - 13