2011 CHEVROLET HHR phone

Black plate (4,1)Chevrolet HHR Owner Manual - 2011
Online Owner Center
Chevrolet Owner Center (U.S.)—
www.chevyownercenter.com
Information and services customized for your specific
vehicle —all in one convenient place.
.Digital owner manual, warranty information,
and more
.Store online service and maintenance records
.Chevrolet dealer locator for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar and GM Cardmember Services Earnings
summaries
Other Helpful Links
Chevrolet —www.chevrolet.com
Chevrolet Merchandise —www.chevymall.com
Help Center —www.chevrolet.com/pages/mds/
helpcenter/faq.do
.FAQ
.Contact Us
My GM Canada (Canada) —www.gm.ca
My GM Canada is a password-protected section
of www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
.My Showroom: Find and save information on
vehicles and current offers in your area.
.My Dealers: Save details such as address
and phone number for each of your preferred
GM dealers.
.My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile.
.My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
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Black plate (5,1)Chevrolet HHR Owner Manual - 2011
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), Chevrolet has TTY equipment available at its
Customer Assistance Center. Any TTY user in the U.S.
can communicate with Chevrolet by dialing:
1-800-833-2438. TTY users in Canada can dial
1-800-263-3830.
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Chevrolet, the letter should be
addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone
Devices (TTYs))
Roadside Assistance: 1-800-243-8872From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors Business Unit.
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Black plate (6,1)Chevrolet HHR Owner Manual - 2011
Mexico, Central America, and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0800
Long Distance: 011-52-53 29 0800
GM Mobility Reimbursement
Program
This program is available to qualified applicants for cost
reimbursement of eligible aftermarket adaptive
equipment required for your vehicle, such as hand
controls or a wheelchair/scooter lift for the vehicle.For more information on the limited offer, visit
www.gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
Roadside Assistance Program
For U.S.‐purchased vehicles, call
1‐800‐243‐8872;
(Text Telephone (TTY): 1‐888‐889‐2438).
For Canadian‐purchased vehicles, call 1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
.Your name, home address, and home telephone
number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate number of the
vehicle
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle
.Description of the problem
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Black plate (12,1)Chevrolet HHR Owner Manual - 2011
If your vehicle is leased, the leasing company may
require you to have insurance that ensures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to police and other
parties involved in the crash.
For emergency towing seeRoadside Assistance
Program on page 8‑6.
Gather the following information:
.Driver's name, address, and telephone number
.Driver's license number
.Owner's name, address, and telephone number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the other
vehicle
Choose a reputable repair facility that uses quality
replacement parts. See “Collision Parts”earlier in this
section.
If the airbag has inflated, see What Will You See After
an Airbag Inflates? on page 2‑65.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
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Black plate (4,1)Chevrolet HHR Owner Manual - 2011
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
CoolantEngine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Engine Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 4-32
Engine Temperature Warning Light . . . . . . . . . . . . . . . 4-32
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . .8-9
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Information Service Publications Ordering Information . . . . . . . . 8-14
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . .8-2
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 4-12
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Differential, Limited-Slip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Disc, MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-63
Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . .6-4
Dome Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Door
Automatic Door Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Programmable Automatic Door Unlock . . . . . . . . . . . 3-10
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Rear Side Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Driver Seat Height Adjuster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . . 4-38
DIC Operation and Displays . . . . . . . . . . . . . . . . . . . . . . 4-38
DIC Vehicle Personalization . . . . . . . . . . . . . . . . . . . . . . 4-45
DIC Warnings and Messages . . . . . . . . . . . . . . . . . . . . . 4-40
Driving At Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Before a Long Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Highway Hypnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Hill and Mountain Roads . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
In Rain and on Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Rocking Your Vehicle to Get it Out . . . . . . . . . . . . . . . . 5-21
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . 1-22
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Black plate (9,1)Chevrolet HHR Owner Manual - 2011
MirrorsAutomatic Dimming Rearview . . . . . . . . . . . . . . . . . . . . . 3-36
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Outside Convex Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Outside Power Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-63
N
Net, Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Engine Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Older Children, Restraints . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4
OnStar, Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
OnStar
®System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Outlet Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Outlets Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Outside
Convex Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Power Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Owner Checks and Services . . . . . . . . . . . . . . . . . . . . . . . . .7-6
Owners, Canadian . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
P
Paint, Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-98
Park Shifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Over Things That Burn . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Parking Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
PASS-Key
®III+ Electronic Immobilizer . . . . . . . . . . . . . 3-19
PASS-Key®III+ Electronic Immobilizer
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . 4-27
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . 4-21
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . . 2-66
Passing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Perchlorate Materials Requirements, California . . . . . .6-4
Phone Bluetooth
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-71
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Black plate (12,1)Chevrolet HHR Owner Manual - 2011
ShiftingOut of Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . . . . .4-4
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-91
Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-82
Removing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-80
Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-87
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 6-107
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Split Folding Rear Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Start Vehicle, Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Starting the Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Steering Wheel Controls, Audio . . . . . . . . . . . . . . . . . . . 4-79
Steering Wheel, Tilt Wheel . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Storage Areas Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Floor Console Storage Area . . . . . . . . . . . . . . . . . . . . . . 3-42
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Hideaway Rear Storage Bins . . . . . . . . . . . . . . . . . . . . . 3-47
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Rear Compartment Storage Panel/Cover . . . . . . . . . 3-44
Roof Rack System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Storing the Tire Sealant and Compressor Kit . . . . . . 6-78 Stuck in Sand, Mud, Ice, or Snow . . . . . . . . . . . . . . . . . 5-21
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Taillamps
Turn Signal, Stoplamps and Back-up Lamps . . . . . . 6-44
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . .8-5
Theft-Deterrent Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-79
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
PASS-Key
®III+ Electronic Immobilizer . . . . . . . . . . . . 3-19
PASS-Key®III+ Electronic Immobilizer
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Tilt Wheel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Time, Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-47 Aluminum or Chrome-Plated Wheels, Cleaning . . . 6-97
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-62
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-68
Changing a Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-78
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-98
Compact Spare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-91
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-65
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-68
Inflation - Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54
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