2011 CHEVROLET CRUZE phone

Black plate (5,1)Chevrolet Cruze Owner Manual - 2011
Customer Information 13-5
Other Helpful Links
Chevrolet—www.chevrolet.com
Chevrolet Merchandise —
www.chevymall.com
Help Center —www.chevrolet.com/
pages/mds/helpcenter/faq.do
.FAQ
.Contact Us
My GM Canada —www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.

Black plate (6,1)Chevrolet Cruze Owner Manual - 2011
13-6 Customer Information
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.‐purchased vehicles, call
1‐800‐243‐8872; (Text Telephone
(TTY): 1‐888‐889‐2438).
For Canadian‐purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/
160 000 km (100,000 miles),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification. Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.

Black plate (11,1)Chevrolet Cruze Owner Manual - 2011
Customer Information 13-11
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13‑6.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See
“Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑31 What Will
You See After an Airbag Inflates? .
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.

Black plate (16,1)Chevrolet Cruze Owner Manual - 2011
13-16 Customer Information
OnStar®
If the vehicle is equipped with an
active OnStar system, that system
may also record data in crash or
near crash‐like situations. The
OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit, at
www.onstar.com (U.S.) or
www.onstar.ca (Canada), or by
pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (3,1)Chevrolet Cruze Owner Manual - 2011
INDEX i-3
Clutch, Hydraulic . . . . . . . . . . . . . 10-14
Collision Damage Repair . . . . . 13-10
Compact Spare Tire . . . . . . . . . . 10-83
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-4
Compass Messages . . . . . . . . . . . 5-29
Compressor Kit, TireSealant . . . . . . . . . . . . . . . . . . . . . . 10-68
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-11
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-17
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-10
Cooling System . . . . . . . . . . . . . . . 10-16 Engine Messages . . . . . . . . . . . . 5-30
Courtesy Lamps . . . . . . . . . . . . . . . . 6-5
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 13-8
Cruise Control . . . . . . . . . . . . . . . . . 9-36 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Messages . . . . . . . . . . . . . . . . . . . . 5-29
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1 Customer Assistance . . . . . . . . . . 13-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service PublicationsOrdering Information . . . . . . 13-12
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . 13-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-15
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-2
Daytime Running Lamps
(DRL) Indicator Light . . . . . . . . . 5-23
Defensive Driving . . . . . . . . . . . . . . . 9-2
Devices, Auxiliary . . . . . . . . . . . . . 7-20
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-5 Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 5-24
Ajar Messages . . . . . . . . . . . . . . . 5-29
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-24
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-46
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Highway Hypnosis . . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . . 9-8
If the Vehicle is Stuck . . . . . . . . . 9-11
Loss of Control . . . . . . . . . . . . . . . . 9-6
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-12
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . . . 1-22
Driving on Wet Roads . . . . . . . . . . 9-7

Black plate (8,1)Chevrolet Cruze Owner Manual - 2011
i-8 INDEX
O
Object Detection SystemMessages . . . . . . . . . . . . . . . . . . . . 5-32
Odometer . . . . . . . . . . . . . . . . . . . . . . . 5-9 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-9
Engine Oil Life System . . . . . 10-12
Messages . . . . . . . . . . . . . . . . . . . . 5-30
Pressure Light . . . . . . . . . . . . . . . . 5-21
Older Children, Restraints . . . . . 3-40
Online Owner Center . . . . . . . . . . 13-4
OnStar
®System . . . . . . . . . . . . . . . 1-23
Operation, Infotainment
System . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Overheated Engine
Protection
Operating Mode . . . . . . . . . . . . . 10-22
Overheating, Engine . . . . . . . . . . 10-20
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . 7-2, 7-4
P
Park
Shifting Into . . . . . . . . . . . . . . . . . . . 9-22
Shifting Out of . . . . . . . . . . . . . . . . 9-23
Parking . . . . . . . . . . . . . . . . . . . . . . . . 9-24 Assist, Ultrasonic . . . . . . . . . . . . . 9-38
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-32
Brake and P (Park)Mechanism Check . . . . . . . . 10-28
Over Things That Burn . . . . . . . 9-24
Ultrasonic Sensor Light . . . . . . . 5-18
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-12
Passenger Sensing System . . . 3-33
Perchlorate Materials Requirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-34
Phone Bluetooth . . . . . . . . . 7-23, 7-24, 7-28 Power
Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Protection, Battery . . . . . . . . . . . . . 6-6
Reduced Engine Light . . . . . . . . 5-22
Retained Accessory (RAP) . . . 9-22
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . . . . . . . . 10-22
Windows . . . . . . . . . . . . . . . . . . . . . 2-14
Power Steering Warning
Lights . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Privacy Radio Frequency
Identification (RFID) . . . . . . . 13-16
Program Courtesy Transportation . . . . . . 13-8
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-3

Black plate (11,1)Chevrolet Cruze Owner Manual - 2011
INDEX i-11
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-16
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
SystemInfotainment . . . . . . . . . . . . . . . . . . . 7-1
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 5-9
TaillampsBulb Replacement . . . . . . . . . . 10-32
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-10 Immobilizer . . . . . . . . . . . . . . . . . . . 2-10
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Tires Buying New Tires . . . . . . . . . . . 10-59
Chains . . . . . . . . . . . . . . . . . . . . . . 10-65
Changing . . . . . . . . . . . . . . . . . . . 10-75
Compact Spare . . . . . . . . . . . . . 10-83
Designations . . . . . . . . . . . . . . . 10-47
Different Size . . . . . . . . . . . . . . . 10-61
If a Tire Goes Flat . . . . . . . . . . 10-65
Inflation Monitor System . . . . 10-53
Inspection . . . . . . . . . . . . . . . . . . 10-56
Low Profile . . . . . . . . . . . . . . . . . 10-44
Messages . . . . . . . . . . . . . . . . . . . . 5-33 Tires (cont.)
Pressure Light . . . . . . . . . . . . . . . . 5-20
Pressure Monitor System . . . 10-52
Rotation . . . . . . . . . . . . . . . . . . . . 10-57
Sealant and
Compressor Kit . . . . . . . . . . . 10-68
Sealant and Compressor Kit, Storing . . . . . . . . . . . . . . . . 10-75
Sidewall Labeling . . . . . . . . . . . 10-44
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-47
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-62
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-63
Wheel Replacement . . . . . . . . 10-64
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-58
Winter . . . . . . . . . . . . . . . . . . . . . . 10-43
Towing Driving Characteristics . . . . . . . . 9-46
Equipment . . . . . . . . . . . . . . . . . . . . 9-51
General Information . . . . . . . . . . 9-45 Towing (cont.)
Recreational Vehicle . . . . . . . . 10-87
Trailer . . . . . . . . . . . . . . . . . . 9-50, 9-51
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-87
Traction Control System (TCS) . . . . . . . . 9-33
Control System (TCS)/StabiliTrak®Light . . . . . . . . . . . . 5-19
Off Light . . . . . . . . . . . . . . . . . . . . . . 5-19
Trailer Towing . . . . . . . . . . . 9-50, 9-51
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 9-26
Fluid, Automatic . . . . . . . . . . . . 10-13
Fluid, Manual . . . . . . . . . . . . . . . 10-14
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . 13-8
Trip Odometer . . . . . . . . . . . . . . . . . . 5-9
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Turn Signal Bulb Replacement . . . . . . . . . . 10-32