Black plate (1,1)Chevrolet Avalanche Owner Manual - 2011
In Brief 1-1
In Brief
Instrument Panel
Instrument Panel . . . . . . . . . . . . . . 1-2
Initial Drive Information
Initial Drive Information . . . . . . . . 1-4
Remote Keyless Entry (RKE)System . . . . . . . . . . . . . . . . . . . . . . 1-4
Remote Vehicle Start . . . . . . . . . 1-4
Door Locks . . . . . . . . . . . . . . . . . . . 1-5
Midgate
®. . . . . . . . . . . . . . . . . . . . . . 1-5
Tailgate . . . . . . . . . . . . . . . . . . . . . . . 1-5
Windows . . . . . . . . . . . . . . . . . . . . . . 1-6
Seat Adjustment . . . . . . . . . . . . . . 1-6
Memory Features . . . . . . . . . . . . . 1-9
Second Row Seats . . . . . . . . . . 1-10
Heated Seats . . . . . . . . . . . . . . . . 1-10
Head Restraint Adjustment . . . . . . . . . . . . . . . . . 1-10
Safety Belts . . . . . . . . . . . . . . . . . . 1-10 Sensing System for
Passenger Airbag . . . . . . . . . . 1-11
Mirror Adjustment . . . . . . . . . . . . 1-12
Steering Wheel Adjustment . . . . . . . . . . . . . . . . . 1-13
Throttle and Brake Pedal Adjustment . . . . . . . . . . . . . . . . . 1-13
Interior Lighting . . . . . . . . . . . . . . 1-13
Exterior Lighting . . . . . . . . . . . . . 1-14
Windshield Wiper/Washer . . . . 1-15
Climate Controls . . . . . . . . . . . . . 1-16
Transmission . . . . . . . . . . . . . . . . 1-18
Four-Wheel Drive . . . . . . . . . . . . 1-18
Vehicle Features
Radio(s) . . . . . . . . . . . . . . . . . . . . . 1-20
Satellite Radio . . . . . . . . . . . . . . . 1-21
Portable Audio Devices . . . . . . 1-22
Bluetooth
®. . . . . . . . . . . . . . . . . . . 1-22
Steering Wheel Controls . . . . . 1-22
Cruise Control . . . . . . . . . . . . . . . 1-23 Navigation System . . . . . . . . . . . 1-23
Driver Information
Center (DIC) . . . . . . . . . . . . . . . 1-24
Rear Vision Camera (RVC) . . . . . . . . . . . . . 1-25
Ultrasonic Parking Assist . . . . 1-25
Power Outlets . . . . . . . . . . . . . . . 1-25
Universal Remote System . . . 1-25
Performance and Maintenance
StabiliTrak®System . . . . . . . . . 1-26
Tire Pressure Monitor . . . . . . . . 1-26
Engine Oil Life System . . . . . . 1-26
Fuel E85 (85% Ethanol) . . . . . 1-27
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . 1-28
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 1-28
OnStar
®. . . . . . . . . . . . . . . . . . . . . 1-29
Black plate (1,1)Chevrolet Avalanche Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-8
Roadside Assistance Program (Mexico) . . . . . . . . . 13-10
Scheduling Service Appointments . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair . . . 13-12
Service Publications Ordering Information . . . . . . 13-15Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-17
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-18
Radio Frequency Identification (RFID) . . . . . . . 13-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-19
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.
