Black plate (60,1)Chevrolet Avalanche Owner Manual - 2011
10-60 Vehicle Care
Please note that the TPMS is
not a substitute for proper tire
maintenance, and it is the driver's
responsibility to maintain correct tire
pressure, even if under‐inflation has
not reached the level to trigger
illumination of the TPMS low tire
pressure telltale.
Your vehicle has also been
equipped with a TPMS malfunction
indicator to indicate when the
system is not operating properly.
The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then
remain continuously illuminated.
This sequence will continue upon
subsequent vehicle start‐ups as
long as the malfunction exists.When the malfunction indicator is
illuminated, the system may not be
able to detect or signal low tire
pressure as intended. TPMS
malfunctions may occur for a variety
of reasons, including the installation
of replacement or alternate tires or
wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more
tires or wheels on your vehicle to
ensure that the replacement or
alternate tires and wheels allow the
TPMS to continue to function
properly.
See
Tire Pressure Monitor
Operation on page 10‑61 for
additional information.Federal Communications
Commission (FCC) and
Industry Canada
See Radio Frequency Statement on
page 13‑19 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.
Black plate (63,1)Chevrolet Avalanche Owner Manual - 2011
Vehicle Care 10-63
.Operating electronic devices or
being near facilities using radio
wave frequencies similar to the
TPMS could cause the TPMS
sensors to malfunction.
If the TPMS is not functioning it
cannot detect or signal a low tire
condition. See your dealer for
service if the TPMS malfunction
light and DIC message come on
and stay on.
TPMS Sensor Matching
Process
Each TPMS sensor has a unique
identification code. Any time you
rotate your vehicle's tires or replace
one or more of the TPMS sensors,
the identification codes will need to
be matched to the new tire/wheel
position. The sensors are matched
to the tire/wheel positions in the
following order: driver side front tire,
passenger side front tire, passenger
side rear tire, and driver side rear
tire using a TPMS diagnostic tool.
See your dealer for service. The TPMS sensors can also be
matched to each tire/wheel position
by increasing or decreasing the
tire's air pressure. If increasing the
tire's air pressure, do not exceed
the maximum inflation pressure
indicated on the tire's sidewall.
To decrease air pressure out of a
tire you can use the pointed end of
the valve cap, a pencil-style air
pressure gauge, or a key.
You have two minutes to match
the first tire/wheel position, and
five minutes overall to match all
four tire/wheel positions. If it takes
longer than two minutes to match
the first tire and wheel, or more than
five minutes to match all four tire
and wheel positions, the matching
process stops and you need to
start over.
The TPMS sensor matching process
is outlined below:
1. Set the parking brake.
2. Turn the ignition switch to
ON/RUN with the engine off. 3. Press the Remote Keyless
Entry (RKE) transmitter's lock
and unlock buttons at the
same time for approximately
five seconds. The horn sounds
twice to signal the receiver is in
relearn mode and the TIRE
LEARNING ACTIVE message
displays on the DIC screen.
4. Start with the driver side front tire.
5. Remove the valve cap from the valve cap stem. Activate the
TPMS sensor by increasing or
decreasing the tire's air pressure
for five seconds, or until a horn
chirp sounds. The horn chirp,
which may take up to
30 seconds to sound, confirms
that the sensor identification
code has been matched to this
tire and wheel position.
6. Proceed to the passenger side front tire, and repeat the
procedure in Step 5.
Black plate (89,1)Chevrolet Avalanche Owner Manual - 2011
Vehicle Care 10-89
You would not be able to start
your vehicle, and the bad
grounding could damage the
electrical systems.
To avoid the possibility of the
vehicles rolling, set the parking
brake firmly on both vehicles
involved in the jump start
procedure. Put the automatic
transmission in P (Park) or a
manual transmission in Neutral
before setting the parking brake.
If the vehicle has a transfer case
with a N (Neutral) position, be
sure the transfer case is in a
drive gear, not in N (Neutral).Notice:
If you leave the radio or
other accessories on during the
jump starting procedure, they
could be damaged. The repairs
would not be covered by the
warranty. Always turn off the
radio and other accessories when
jump starting the vehicle.
3. Turn off the ignition on both
vehicles. Unplug unnecessary
accessories plugged into the
cigarette lighter or the accessory
power outlets. Turn off the radio
and all the lamps that are not
needed. This avoids sparks and
helps save both batteries. And it
could save the radio! 4. Open the hood on the
other vehicle and locate the
positive (+) and negative (−)
terminal locations on
that vehicle.
Your vehicle has a remote
positive (+) jump starting
terminal and a remote
negative (−) jump starting
terminal. You should always use
these remote terminals instead
of the terminals on the battery.
If the vehicle has a remote
positive (+) terminal, it is located
under a red plastic cover at the
positive battery post. To uncover
the remote positive (+) terminal,
open the red plastic cover.
Black plate (1,1)Chevrolet Avalanche Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-8
Roadside Assistance Program (Mexico) . . . . . . . . . 13-10
Scheduling Service Appointments . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair . . . 13-12
Service Publications Ordering Information . . . . . . 13-15Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-17
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-18
Radio Frequency Identification (RFID) . . . . . . . 13-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-19
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.
Black plate (17,1)Chevrolet Avalanche Owner Manual - 2011
Customer Information 13-17
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer
Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that will
assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in your
vehicle were operating
.Whether or not the driver and
passenger safety belts were
buckled/fastened
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
.How fast the vehicle was
traveling
Black plate (19,1)Chevrolet Avalanche Owner Manual - 2011
Customer Information 13-19
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency
that comply with Part 15 of the
Federal Communications
Commission (FCC) rules and
with Industry Canada Standards
RSS‐210/220/310.Operation is subject to the following
two conditions:
1. The device may not cause
interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of
the device.
Changes or modifications to any
of these systems by other than an
authorized service facility could void
authorization to use this equipment.
Black plate (1,1)Chevrolet Avalanche Owner Manual - 2011
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-34
Active Fuel Management™ . . . . 9-37
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . . 9-93
Adding Equipment to the Airbag-Equipped Vehicle . . . . . 3-44
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . 9-30
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-6
Air Cleaner/Filter, Engine . . . . . 10-16
Air Vents . . . . . . . . . . . . . . . . . . . . . . 8-10
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-45
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-35
Passenger Sensing
System . . . . . . . . . . . . . . . . . . . . . . 3-38
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-35 What Will You See After
an Airbag Inflates? . . . . . . . . . . 3-36
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-33
Where Are the Airbags? . . . . . . 3-31
Airbags Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . 3-44
Passenger Status Indicator . . . 5-18
Readiness Light . . . . . . . . . . . . . . 5-18
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 3-43
System Check . . . . . . . . . . . . . . . . 3-28
Alarm System Anti-Theft . . . . . . . . . . . . . . . . . . . . . 2-17
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-8
Antenna
Satellite Radio . . . . . . . . . . . . . . . . 7-13
Anti-Theft Alarm System . . . . . . . . . . . . . . . . 2-17
Alarm System Messages . . . . . 5-43 Antilock Brake
System (ABS) . . . . . . . . . . . . . . . . 9-52
Warning Light . . . . . . . . . . . . . . . . . 5-24
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . 10-98
Interior . . . . . . . . . . . . . . . . . . . . . 10-102
Armrest Storage . . . . . . . . . . . . . . . . 4-2
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . 5-10
Assistance Program,
Roadside . . . . . . . . . . . . . . 13-8, 13-10
Audio Players . . . . . . . . . . . . . . . . . 7-14
CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
CD/DVD . . . . . . . . . . . . . . . . . . . . . . 7-19
Audio System Fixed Mast Antenna . . . . . . . . . . 7-13
Radio Reception . . . . . . . . . . . . . . 7-12
Rear Seat (RSA) . . . . . . . . . . . . . 7-44
Theft-Deterrent Feature . . . . . . . . 7-2
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . 2-9
Headlamp System . . . . . . . . . . . . . 6-4
Level Control . . . . . . . . . . . . . . . . . 9-57
Black plate (9,1)Chevrolet Avalanche Owner Manual - 2011
INDEX i-9
N
Navigation SystemVehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 13-18
New Vehicle Break-In . . . . . . . . . . 9-30
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-41
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-12 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-7 Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-6
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-8
Engine Oil Life System . . . . . .10-11
Engine Oil PressureGauge . . . . . . . . . . . . . . . . . . . . . . 5-14
Messages . . . . . . . . . . . . . . . . . . . . 5-40
Pressure Light . . . . . . . . . . . . . . . . 5-26
Older Children, Restraints . . . . . 3-46 Online Owner Center . . . . . . . . . . 13-6
OnStar
®System . . . . . . . . . . . . . . . 1-29
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Overheated Engine
Protection
Operating Mode . . . . . . . . . . . . . 10-24
Overheating, Engine . . . . . . . . . . 10-22
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 9-35
Shifting Out of . . . . . . . . . . . . . . . . 9-36
Park Tilt Mirrors . . . . . . . . . . . . . . . . 2-22
Parking Assist, Ultrasonic . . . . . . . . . . . . . 9-60
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-53
Brake and P (Park)
Mechanism Check . . . . . . . . 10-34
Over Things That Burn . . . . . . . 9-37
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . 5-18 Passenger Sensing System . . . 3-38
Perchlorate Materials
Requirements, California . . . . . 10-3
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-46
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Protection, Battery . . . . . . . . . . . . . 6-8
Retained Accessory (RAP) . . . 9-34
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . . . . . . . . 10-25
Windows . . . . . . . . . . . . . . . . . . . . . 2-24
Power Assist Steps . . . . . . . . . . . . 2-16
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-19
Program
Courtesy Transportation . . . . 13-10
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-3