Black plate (1,1)Cadillac SRX Owner Manual - 2011
In Brief 1-1
In Brief
Instrument Panel
Instrument Panel . . . . . . . . . . . . . . 1-2
Initial Drive Information
Initial Drive Information . . . . . . . . 1-4
Remote Keyless Entry (RKE)System . . . . . . . . . . . . . . . . . . . . . . 1-4
Remote Vehicle Start . . . . . . . . . 1-5
Door Locks . . . . . . . . . . . . . . . . . . . 1-5
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Windows . . . . . . . . . . . . . . . . . . . . . . 1-7
Seat Adjustment . . . . . . . . . . . . . . 1-7
Memory Features . . . . . . . . . . . . . 1-8
Heated and Ventilated Seats . . . . . . . . . . . . . . . . . . . . . . . 1-10
Head Restraint Adjustment . . . . . . . . . . . . . . . . . 1-10
Safety Belts . . . . . . . . . . . . . . . . . . 1-10
Sensing System for Passenger Airbag . . . . . . . . . . 1-11
Mirror Adjustment . . . . . . . . . . . . 1-11
Steering Wheel Adjustment . . . . . . . . . . . . . . . . . 1-12 Throttle and Brake Pedal
Adjustment . . . . . . . . . . . . . . . . . 1-13
Interior Lighting . . . . . . . . . . . . . . 1-13
Exterior Lighting . . . . . . . . . . . . . 1-14
Windshield Wiper/Washer . . . . 1-14
Climate Controls . . . . . . . . . . . . . 1-16
Transmission . . . . . . . . . . . . . . . . 1-16Vehicle Features
Radio(s) . . . . . . . . . . . . . . . . . . . . . 1-17
Satellite Radio . . . . . . . . . . . . . . . 1-19
Portable Audio Devices . . . . . . 1-19
Bluetooth
®. . . . . . . . . . . . . . . . . . . 1-19
Steering Wheel Controls . . . . . 1-20
Cruise Control . . . . . . . . . . . . . . . 1-20
Navigation System . . . . . . . . . . . 1-21
Driver Information Center (DIC) . . . . . . . . . . . . . . . 1-21
Vehicle Personalization . . . . . . 1-21
Rear Vision Camera (RVC) . . . . . . . . . . . . . 1-22
Ultrasonic Parking Assist . . . . 1-22
Storage Compartments . . . . . . 1-22
Power Outlets . . . . . . . . . . . . . . . 1-23
Universal Remote System . . . 1-23
Performance and Maintenance
Traction Control System (TCS) . . . . . . . . . . . . . . 1-23
StabiliTrak
®System . . . . . . . . . 1-24
Tire Pressure Monitor . . . . . . . . 1-24
Tire Sealant and Compressor Kit . . . . . . . . . . . . . 1-24
Engine Oil Life System . . . . . . 1-25
Fuel E85 (85% Ethanol) . . . . . 1-25
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . 1-25
Roadside Service . . . . . . . . . . . . 1-26
OnStar
®. . . . . . . . . . . . . . . . . . . . . 1-26
Black plate (27,1)Cadillac SRX Owner Manual - 2011
In Brief 1-27
How OnStar Service Works
Q:Push this blue button to
connect to a specially trained
OnStar Advisor to verify your
account information and to answer
questions.
]: Push this red emergency
button to get priority help from
specially trained OnStar Emergency
Advisors.
X: Push this button for hands‐free,
voice‐activated calling and to give
voice commands for Hands‐Free
Calling and Turn‐by‐Turn
Navigation.
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn‐by‐Turn
Navigation, and Hands‐Free Calling
are available on most vehicles.
Not all OnStar services are
available on all vehicles. For more
information, see the OnStar Owner's
Guide; visit www.onstar.com (U.S.)
or www.onstar.ca (Canada); contact OnStar at 1-888-4-ONSTAR
(1‐888‐466‐7827) or TTY
1‐877‐248‐2080; or push the
Q
button to speak with an OnStar
Advisor 24 hours a day, 7 days
a week.
For a full description of OnStar
services and system limitations, see
the OnStar Owner's Guide in the
glove box.
OnStar service is subject to the
OnStar Terms and Conditions
included in the OnStar Glove
Box Kit.
OnStar service requires wireless
communication networks and the
Global Positioning System (GPS)
satellite network. Not all OnStar
services are available everywhere
or on all vehicles at all times.
OnStar service can’t work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar's
service. Service involving location
information about your vehicle can’t
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. The vehicle has to have
a working electrical system and
adequate battery power for the
OnStar equipment to operate.
OnStar service may not work if the
OnStar equipment isn’t properly
installed or you haven’t maintained
it and your vehicle is in good
working order and in compliance
with all government regulations.
If you try to add, connect, or modify
any equipment or software in your
vehicle, OnStar service may not
work. Other problems OnStar can’t
control may prevent service to you,
such as hills, tall buildings, tunnels,
weather, electrical system design
and architecture of your vehicle,
damage to important parts of your
vehicle in a crash, or wireless phone
network congestion or jamming.
Black plate (1,1)Cadillac SRX Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Service (Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service Appointments . . . . . . . . . . . . . 13-11 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair . . . 13-13
Service Publications Ordering Information . . . . . . 13-15Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-18
Event Data Recorders . . . . . . 13-18
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency Identification (RFID) . . . . . . . 13-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-20
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved
at that level. If the matter has
already been reviewed with the
sales, service or parts manager,
contact the owner of the dealership
or the general manager.