2011 CADILLAC ESCALADE navigation system

Black plate (96,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-96 Infotainment System
Global Positioning
System (GPS)
The navigation system determines
the position of the vehicle by using
satellite signals, various vehicle
signals, and map data.
At times, other interferences such
as the satellite condition, road
configuration, the condition of the
vehicle and/or other circumstances
can interfere with the navigation
system's ability to determine the
accurate position of the vehicle.
The GPS shows the current position
of the vehicle using signals sent by
the GPS Satellites of the United
States Department of Defense.When the vehicle is not receiving
signals from the satellites, a symbol
appears on the map screen. Refer
to
Global Positioning System (GPS)
on page 7‑96.
This system may not be available or
interferences may occur if any of the
following are true:
.Signals are obstructed by tall
buildings, trees, large trucks,
or a tunnel.
.Objects are located on the front
dash of the vehicle.
.Satellites are being repaired or
improved.
.After-market glass tinting has
been applied to the vehicle's
windshield. Notice:
Do not apply
after-market glass tinting to
the vehicle's windows. Glass
tinting interferes with the
system's ability to receive GPS
signals and causes the system to
malfunction. The window might
have to be replaced to correct
the problem. This would not be
covered by the warranty.
For more information if the GPS
is not functioning properly, see
Vehicle Positioning on page 7‑97
and Problems with Route Guidance
on page 7‑97.

Black plate (97,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-97
Vehicle Positioning
At times, the position of the vehicle
on the map may be inaccurate due
to one or more of the following
reasons:
.Road system has changed.
.Vehicle is driving on slippery
road surfaces such as in sand,
gravel, and/or snow.
.Vehicle is traveling on winding
roads.
.Vehicle is on a long
straight road.
.Vehicle is approaching a tall
building or a large vehicle.
.Surface streets run parallel to a
freeway.
.Vehicle has just been transferred
by a vehicle carrier or a ferry.
.Current position calibration is set
incorrectly.
.Vehicle is traveling at high
speed.
.Vehicle changes directions more
than once, or when the vehicle
is turning on a turn table in a
parking lot.
.Vehicle is entering and/or exiting
a parking lot or a garage.
.GPS signal is not received.
.Roof carrier is installed on the
vehicle.
.Vehicle is being driven with tire
chains.
.Tires are replaced.
.Tire pressure for the tires is
incorrect.
.Tires are worn.
.First time the map DVD is
inserted.
.Battery is disconnected for
several days.
.Vehicle is driving in heavy traffic
where driving is at low speeds,
and the vehicle is stopped and
started repeatedly.See your dealer if other problems
occur.
Problems with Route
Guidance
The map data supplied through the
compact flash drive and installed in
your vehicle when it was produced
is the most up-to-date information
available. The map data is updated
periodically, provided that the map
information has changed.
Contact your dealer for
If you have any questions about the
operation of the navigation system
or the update process, contact
the GM Nav Disc Center toll‐free
phone number, 1‐877‐NAV‐DISC
(1‐877‐628‐3472) or go
to the center's website,
www.gmnavdisc.com. If you
need any updates, contact
your dealer.

Black plate (98,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-98 Infotainment System
If the System Needs
Service
Inappropriate route guidance may
occur under one or more of the
following conditions:
.You have not turned onto the
road indicated.
.Route guidance may not be
available when using automatic
rerouting for the next right or
left turn.
.The route may not be changed
when using automatic rerouting.
.There is no route guidance when
turning at an intersection.
.Plural names of places may be
announced occasionally.
.It may take a long time to
operate automatic rerouting
during high-speed driving.
.Automatic rerouting may display
a route returning to the set
stopover if you are heading for
a destination without passing
through a set stopover.
.The route prohibits the entry of a
vehicle due to a regulation by
time or season or any other
regulation which may be given.
.Some routes may not be
searched.
.The route to the destination may
not be shown if there are new
roads, if roads have recently
changed, or if certain roads
are not listed on the map DVD.
SeeDatabase Coverage
Explanations on page 7‑98.
To recalibrate the vehicle's position
on the map, see your dealer.
Map Data Updates
The navigation map database is
stored on a compact flash card. It is
usable only in this type of navigation
system, and will not function in other
electronic devices.
The map in the vehicle was installed
by the factory and is the most
up-to-date information available
as the vehicle was produced.
This map may have to be updated
periodically, provided that the
map information has changed.
See your dealer for service.
Database Coverage
Explanations
Coverage area depends upon the
map detail available. Some areas
have greater map detail than others.
The navigation system works only
as well as the information provided
on the stored map data. See Map
Data Updates on page 7‑98 on how
to obtain updated map information.

Black plate (99,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-99
Voice Recognition
The navigation system's
voice recognition allows for
hands-free operation of the
navigation system, audio system,
and OnStar (if equipped) features.
The DVD map disc must be
installed in the navigation system
for voice recognition to work.
SeeMaps on page 7‑62 for
more information.
Voice recognition can be used when
the ignition is on or when Retained
Accessory Power (RAP) is active.
See Retained Accessory Power
(RAP) on page 9‑35 for more
information. To use voice recognition:
1. Press and hold the SRCE button
on the steering wheel until you
hear a beep. The audio system
mutes.
2. Clearly state one of the commands listed on the
following pages. Helpful Hints for Stating
Commands
.When a multiple command is
available, choose the command
that works best.
.Words that are in brackets are
optional. For example, for the
command Radio [band] [select]
FM, stating Radio FM or Radio
select FM are both valid
commands.
.When the system recognizes the
command the system does one
of the following:
‐
Perform the function.
‐ Ask you to confirm your
choice.
‐ Issue an error message
“Did not recognize. Voice
Recognition Canceled.”
.If you experience difficulty
with the system recognizing a
command, try saying it more
softly, and wait for a few
seconds after the beep,
or repeat the command.

Black plate (100,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-100 Infotainment System
.Background noise may
cause voice commands to
be misunderstood, including
airflow noise from wind.
.To use the voice recognition
system, the map DVD must
be loaded and the navigation
system must be on.
This system is able to recognize
commands in three different
languages. The system only
recognizes commands based on
the language selected from the
Driver Information Center (DIC).
See Driver Information Center (DIC)
on page 5‑26 for more information.
Voice Recognition Commands
The following list shows all of the
voice commands available for the
navigation system with a brief
description of each. The commands
are listed with the optional words
in brackets. To use the voice
commands, refer to the instructions
listed previously. Voice Tag Commands
The following are voice tag
commands that can be accessed
by clearly stating the commands
exactly as they are written. There
are up to 40 voice tag entries for
destinations.
Navigation go to [destination],
navigation select:
These
commands instruct the system to
select a destination saved under
the voice tag you have stored.
The system prompts for a
destination name then waits
for you to state the name.
If not currently driving on a route,
the system automatically creates
the voice tag destination as the final
destination. If driving on a route, the
system automatically creates the
voice tag destination as a stopover.
Up to three stopovers can be
created. Storing Voice Tags
From the address book entry
information page, press the
Add Voice tag screen button. The
system responds
“Name Please?”
and you will have four seconds to
record a name. The system asks
for confirmation of the name before
saving it as a voice tag.
Navigation Help
Navigation Help: This command
instructs the system to assist with
navigation commands.
Display Commands
Use the following display commands
to set the display mode.
Display [set] day [mode]: Sets the
display to daytime mode.
Display [set] night [mode]: Sets
the display to night mode.
Display [set] auto [mode]: Sets
the display to automatic mode.
The system changes between day
and night mode automatically.

Black plate (59,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Driving and Operating 9-59
Rear Vision
Camera (RVC)
This vehicle may have a Rear
Vision Camera system. Read this
entire section before using it.
The rear vision camera system is
designed to help the driver when
backing up by displaying a view
of the area behind the vehicle.
When the driver shifts the vehicle
into R (Reverse), the video image
automatically appears on the
navigation screen. Once the driver
shifts out of R (Reverse), the
navigation screen will go back to
the last screen that had been
displayed, after a delay.
Turning the Rear Vision
Camera System On or Off
To turn the rear vision camera
system on or off:
1. Shift into P (Park).
2. Press the CONFIG hard keyto enter the configure menu
options, then press the CONFIG
hard key to select Display or
touch the Display screen button.
3. Select the Rear Camera Options screen button. The Rear Camera
Options screen will display.
4. Select the Video screenbutton. When the Video screen
button is highlighted the RVC
system is on.

Black plate (60,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
9-60 Driving and Operating
The delay that is received after
shifting out of R (Reverse) is
approximately 10 seconds.
The delay can be cancelled by
performing one of the following:
.Pressing a hard key on the
navigation system.
.Shifting in to P (Park).
.Reach a vehicle speed of
11 km/h 7 mph.
There is a message on the rear
vision camera screen that states
“Check Surroundings for Safety.”
Adjusting the Brightness and
Contrast of the Screen
To adjust the brightness and
contrast of the screen, press the
CONFIG hard key while the rear
vision camera image is on the
display. Any adjustments made
will only affect the rear vision
camera screen.
](Brightness) : Touch the
+ (plus) or –(minus) screen buttons
to increase or decrease the
brightness of the screen.
_(Contrast) : Touch the + (plus)
or –(minus) screen buttons to
increase or decrease the contrast
of the screen.
Symbols
The navigation system may have
a feature that lets the driver view
symbols on the navigation screen
while using the rear vision camera.
The Ultrasonic Rear Park Assist
(URPA) system must not be
disabled to use the caution symbols.
If URPA has been disabled and
the symbols have been turned on,
the Rear Parking Assist Symbols
Unavailable error message may
display. See Ultrasonic Parking
Assist on page 9‑54. The symbols appear when an object
has been detected by the URPA
system. The symbol may cover the
object when viewing the navigation
screen.
To turn the symbols on or off:
1. Make sure that URPA has not
been disabled.
2. Shift into P (Park).
3. Press the CONFIG hard key to enter the configure menu
options, then press the CONFIG
hard key repeatedly until Display
is selected or touch the Display
screen button.
4. Select the Rear Camera Options screen button. The Rear Camera
Options screen will display.
5. Touch the Symbols screen button. The screen button will
be highlighted when on.

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service Appointments . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair . . . 13-12
Service Publications Ordering Information . . . . . . 13-15Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-18
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency Identification (RFID) . . . . . . . 13-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-19
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved
at that level. If the matter has
already been reviewed with the
sales, service or parts manager,
contact the owner of the dealership
or the general manager.