
Black plate (42,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-42 Infotainment System
Tips and Troubleshooting Chart (cont'd)
ProblemRecommended Action
The auxiliary source is running, but
there is no picture or sound. Check that the RSE video screen
is in the auxiliary source mode.
Check the auxiliary input
connections at both devices.
Sometimes the wireless headphone
audio cuts out or buzzes. Check for obstructions, low
batteries, reception range,
and interference from cellular
telephone towers, or use a
cellular telephone in the vehicle.
Check that the headphones are
on correctly using the L (left) and
R (right) on the headphones.
The remote and/or the headphones
are lost. See your dealer for assistance.
The DVD is playing, but there is no
picture or sound. Check that the RSE video screen is
sourced to the DVD player.
DVD Display Error Messages
The DVD display error message
depends on the radio that is in the
vehicle. The video screen can
display one of the following:
Disc Load/Eject Error:
This
message displays when there are
disc load or eject problems.
Disc Format Error: This message
displays if the disc is inserted with
the disc label wrong side up, or if
the disc is damaged.
Disc Region Error: This message
displays if the disc is not from a
correct region.
No Disc Inserted: This message
displays if no disc is present when
Zor DVD AUX is pressed on the
radio.

Black plate (43,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-43
DVD Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax
machines, or walkie talkies.
It might be necessary to turn off the
DVD player when operating one of
these devices in or near the vehicle.
*Excludes the OnStar
®System.
Cleaning the RSE Overhead
Console
When cleaning the RSE overhead
console surface, use only a clean
cloth dampened with clean water.
Cleaning the Video Screen
When cleaning the video screen,
use only a clean cloth dampened
with clean water. Use care when
directly touching or cleaning the
screen, as damage could result.
Rear Seat Entertainment
(RSE) System
(Headrest DVD)
Vehicles with an RSE system
include two head restraint video
display screens with integrated
DVD players, auxiliary inputs,
two wireless headphones, and a
remote control. This system works
independently from the vehicle's
Overhead DVD RSE system.
SeeRear Seat Entertainment (RSE)
System (Overhead) on page 7‑33
or Rear Seat Entertainment (RSE)
System (Headrest DVD) on
page 7‑43 for information about
the Overhead DVD RSE system.
The vehicle has a feature called
Retained Accessory Power (RAP).
With RAP, the RSE system can be
played even after the ignition is
turned off. See Retained Accessory
Power (RAP) on page 9‑35 for more
information.
Video Display Screens
The video display screens are
located on the backside of each
head restraint.
Notice: Avoid directly touching
the video screen, as damage can
occur. See “Cleaning the Video
Screens” later in this section for
more information.

Black plate (46,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-46 Infotainment System
AV INPUT: (Audio/Video Input
Jack):The audio/video input jack
is located below the video display
screen and allows viewing of
auxiliary sources such as portable
DVD players, game stations,
or video cameras, on each screen.
.Video Input —The yellow
connector is used for video
input.
.L Audio —The white connector
is used for the left side audio.
.R Audio —The red connector is
used for the right side audio.
Level Lock and Release Latch:
The viewing angle of the video
screen can be adjusted by releasing
the latch and gently moving the
screen. Then lock it into a secure
position.
Vehicle Speakers
Audio from the DVD player or an
auxiliary device can be heard
through the vehicle speakers or
the wireless/wired headphones,
while the radio is tuned to one
of the six frequencies selected
on the Sound Around portion of
the system’ s remote control.
See “Remote Control” later in
this section.
Only one audio source can be heard
through the vehicle’ s speakers at a
time. The audio source being used
is specified by the A/V (audio/video)
source selected on the driver side
head restraint video display screen.
To turn the RSE system audio
output to the vehicle’s speakers,
press Sound Around ON, on the
system’ s remote control. The audio
from the RSE system can be
heard through the wireless/wired
headphones and the vehicle’s
speakers at the same time. The volume on the radio can vary
when switching between the radio,
CD, DVD, MP3, or an auxiliary
device.
Wireless Headphones
The two wireless headphones
included with the Headrest DVD
RSE system will only work with
the Headrest DVD RSE system
and are marked for channel 3 and 4.
The wireless headphones must be
used within a line of sight of the
transmitter that is located above
the video display screen.
3‐4 Channel Selector:
This is
located on the right earpiece. Either
Channel 3 or 4 can be selected with
the channel selector. The driver side
monitor is designated as Channel 3,
and the passenger side as
Channel 4. Set the channel selector
switch according to the video
display screen being viewed.

Black plate (51,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-51
Battery Replacement
To change batteries in the remote
control:
1. Turn the remote controlface down.
2. Press down on the ridged area of the battery cover and slide
it off.
3. Install two AAA batteries into the battery compartment.
4. Slide the cover back on until it clicks.
If the remote control is to be stored
for a long period of time, remove the
batteries and keep it in a cool, dry
place.Using the RSE On-Screen
Display (OSD) Menus
Use the OSD setup display
menus for:
.Initial setup
.Display setup
.Parental control setup
.Adjusting the picture quality
.Setting the various outputs
.On‐screen display language
To use the OSD menus while using
the DVD player or an auxiliary
device:
1. Press the SETUP button on the remote control to display the
icons and pages on the display
screen.
2. Select the desired page by using the left/right navigation arrows to
move the cursor.
3. Press the SETUP button again on the remote control to cancel
use of the setup display. Not all DVDs support all of the
feature defaults in the setup menus.
If a feature is not supported, the
defaults are provided by the DVD
media.
To set the language for the OSD:
1. Press the SETUP button on the
remote control.
2. Use the left/right navigation arrows to navigate the General
Setup Page, then use the down
navigation arrow to select the
OSD language.
3. Press the right navigation arrow and then use the up/down
navigation arrows to select
English, French, or Spanish.

Black plate (58,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-58 Infotainment System
Handle CDs and DVDs carefully.
Store them in their original cases
or other protective cases and
away from direct sunlight and dust.
The DVD player scans the bottom
surface of the disc. If the surface of
a CD or DVD is damaged, such as
cracked, broken, or scratched, the
CD or DVD may not play properly or
not at all. If the surface of a CD or
DVD is soiled, take a soft, lint free
cloth or dampen a clean, soft cloth
in a mild, neutral detergent solution
mixed with water, and clean it. Make
sure the wiping process starts from
the center to the edge.
Do not touch the bottom side of a
CD or DVD while handling it; this
could damage the surface. Pick up
CDs or DVDs by grasping the outer
edges or the edge of the hole and
the outer edge.Rear Seat Audio (RSA)
System
Vehicles with this feature allow
the rear seat passengers to listen
to and control any of the music
sources: radio, CD, DVD, or other
auxiliary sources. The rear seat
passengers can control the same
music sources the front seat
passengers are listening to (dual
control) or a different source.
For example, rear seat passengers
can listen to and control a CD
through the headphones, while
the driver listens to the radio
through the speakers. The rear
seat passengers have control of the
volume for each set of headphones.
The radio functionality is controlled
by both the RSA and the front radio,
only one band can be tuned to at
one time. Changing the band on the
RSA or the front radio will change
band on the other system.RSA functions can be operated
even when the main radio is off.
Audio can be heard through wired
headphones (not included) plugged
into the jacks on the RSA. If the
vehicle has this feature, audio can
also be heard on Channel 2 of the
wireless headphones.
The audio system allows the rear
speakers to continue playing even
when the RSA audio is active
through the headphones.
To listen to an iPod or portable
audio device through the RSA,
attach the iPod or portable audio
device to the auxiliary input
(if available), located below the
RSA. Turn the iPod on, then choose
the auxiliary input with the RSA
SRCE button. An iPod
®or portable
audio device can be connected
to the front auxiliary jack or the
USB port.

Black plate (59,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-59
P(Power):Press thePbutton to
turn RSA on and off.
Volume: Turn this knob to increase
or to decrease the volume of the
wired headphones. The left knob
controls the left headphones and
the right knob controls the right
headphones.
SRCE (Source): Press this
button to switch between the radio
(AM/FM), XM™ (if equipped),
CD, and if the vehicle has these
features, DVD, USB, auxiliary
jack, and rear auxiliary.
© ¨(Seek): When listening to FM,
AM, or XM (if equipped), press
either the left
©or right¨seek
arrow to go to the previous or to the
next station or channels and stay
there. This function is inactive, with some radios, if the front seat
passengers are listening to the
radio.
Press and hold either the left
©or
right
¨seek arrow until the display
flashes, to tune to an individual
station. The display stops flashing
after the buttons have not been
pushed for more than two seconds.
This function is inactive, with some
radios, if the front seat passengers
are listening to the radio.
While listening to a disc, press the
right
¨seek arrow to go to the next
track or chapter on the disc. Press
the left
©seek arrow to go back to
the start of the current track or
chapter (if more than ten seconds
have played). This function is
inactive, with some radios, if the
front seat passengers are listening
to the disc.
When a DVD video menu is being
displayed, press either the left
©or
right
¨seek arrow to perform a cursor up or down on the menu.
Hold the left
©or right¨seek arrow
to perform a cursor left or right on
the menu.
When a USB device is playing, the
right or left seek button can be used
to control the device.
PROG (Program): Press this
button to go to the next preset radio
station or channel set on the main
radio. This function is inactive,
with some radios, if the front seat
passengers are listening to the
radio.
When a CD or DVD audio disc is
playing, press this button to go to
the beginning of the CD or DVD
audio. This function is inactive,
with some radios, if the front seat
passengers are listening to the disc.
When a DVD video menu is being
displayed, press the PROG button
to perform the menu function, enter.

Black plate (60,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-60 Infotainment System
Navigation
Using the Navigation
System
This section presents basic
information needed to operate the
navigation system.
Use the control buttons located on
the navigation system along with the
available touch-sensitive screen
buttons on the navigation screen to
operate the system. SeeOverview
on page 7‑3 for more information.
Once the vehicle is moving, various
functions are disabled to reduce
driver distractions.
Control Buttons
The following control buttons are
located on the navigation system:
O/n(Power/Volume):
1. Press to turn the system on and off.
2. Turn to increase or decrease the volume to the audio system.
3. Press and hold for more than two seconds to turn off the
navigation system, the Rear
Seat Entertainment (RSE), and
Rear Seat Audio (RSA). If the
vehicle has not been tuned off,
the RSE and the RSA can be
turned back on by pressing this
knob and continues play of the
last active source.
Z(Eject): Press to eject the
CD/DVD Disc. See CD/DVD Player
on page 7‑19.
w(Tune): Turn to go to the next
or previous frequency or disc track
or chapter. See CD/DVD Player on
page 7‑19 orMP3 on page 7‑28 for
more information.
AUDIO: Press to display the audio
screen. Press to switch between
AM, FM, or XM, if equipped, DISC,
or AUX (Auxiliary), or press on the
screen button. See CD/DVD Player
on page 7‑19, MP3 on page 7‑28,
and Auxiliary Devices on page 7‑31
for more information.
FAV (Favorite): Press to access
the preset stations. See “Storing
Radio Station Presets” under,
Overview on page 7‑3.
5(Phone): See the OnStar
(if equipped) owner guide and
Bluetooth (if equipped) for more
information.

Black plate (101,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-101
System help:Instructs the system
to assist with display commands.
Radio Commands
The following are radio commands
that can be accessed by clearly
stating the commands exactly as
they are written.
Radio [band] [select] AM,
radio [band] [select] FM, radio
[band] [select] XM (if equipped),
radio [band] [select] satellite
(if equipped): Instructs the system
to go to either the AM, FM, or XM
(if equipped).
Radio [select] (frequency) AM,
radio [select] (frequency) FM:
Instructs the system to go to a
specific frequency on either AM
or FM.
Radio [select] (channel) XM
(if equipped), radio [select]
(channel) satellite (if equipped):
Instructs the system to go to a
specific channel on the XM™ band
(if equipped). Radio help:
Instructs the system to
assist with radio commands.
CD Commands
The following are CD, MP3, and
DVD commands that can be
accessed by clearly stating the
commands exactly as they are
written.
CD, DVD, Disc: Use this command
to select a CD, DVD, or disc that is
currently loaded.
CD, DVD, Disc, [select] track
(one, two, three, etc.): Instructs
the system to select a specific track
number.
CD, DVD, Disc select next
folder: Use this command to
select the next folder on the MP3
or audio DVD.
CD, DVD, Disc select previous
folder: Use this command to select
the previous folder on the MP3 or
audio DVD. CD help, DVD help, Disc help:
Instructs the system to assist with
CD and DVD commands.
Auxiliary Commands
The following auxiliary commands
can be accessed by clearly stating
the commands exactly as they
are written. The commands are
available when the auxiliary source
is available.
Aux, Auxiliary:
Use this command
to select the auxiliary device, when
a device is connected.
Voice Help
Voice help: Provides a description
of help commands that can be used.