2011 CADILLAC ESCALADE service

Black plate (25,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
In Brief 1-25
Crisis Assist, Stolen Vehicle
Assistance, Vehicle Diagnostics,
Remote Door Unlock, Roadside
Assistance, Turn‐by‐Turn
Navigation and Hands‐Free
Calling are available on most
vehicles. Not all OnStar services are
available on all vehicles. For more
information see the OnStar Owner's
Guide or visit www.onstar.com
(U.S.) or www.onstar.ca (Canada),
contact OnStar at 1-888-4-ONSTAR
(1‐888‐466‐7827) or TTY
1‐877‐248‐2080, or press
Qto
speak with an OnStar advisor
24 hours a day, 7 days a week.
For a full description of OnStar
services and system limitations, see
the OnStar Owner's Guide in the
glove box.
OnStar service is subject to the
OnStar terms and conditions
included in the OnStar Subscriber
Information. OnStar service cannot work unless
the vehicle is in a place where
OnStar has an agreement with
a wireless service provider for
service in that area. OnStar service
also cannot work unless the vehicle
is in a place where the wireless
service provider OnStar has hired
for that area has coverage, network
capacity and reception when the
service is needed, and technology
that is compatible with the OnStar
service. Not all services are
available everywhere, particularly
in remote or enclosed areas, or at
all times.
The OnStar system can record
and transmit vehicle information.
This information is automatically
sent to an OnStar call center when
Qis pressed,]is pressed, or if
the airbags or ACR system deploy.
This information usually includes the
vehicle's GPS location and, in the
event of a crash, additional information regarding the crash that
the vehicle was involved in (e.g. the
direction from which the vehicle was
hit). When the virtual advisor feature
of OnStar hands-free calling is
used, the vehicle also sends OnStar
the vehicle's GPS location so they
can provide services where it is
located.
Location information about the
vehicle is only available if the GPS
satellite signals are unobstructed
and available.
The vehicle must have a working
electrical system, including
adequate battery power, for the
OnStar equipment to operate.
There are other problems OnStar
cannot control that may prevent
OnStar from providing OnStar
service at any particular time or
place. Some examples are damage
to important parts of the vehicle in
a crash, hills, tall buildings, tunnels,
weather or wireless phone network
congestion.

Black plate (26,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
1-26 In Brief
SeeRadio Frequency Statement on
page 13‑19 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.
OnStar Steering Wheel
Controls
This vehicle may have a Talk/Mute
button that can be used to interact
with OnStar hands-free calling.
See Steering Wheel Controls on
page 5‑3 for more information.
On some vehicles, the mute button
can be used to dial numbers into
voice mail systems, or to dial phone
extensions. See the OnStar Owner's
Guide for more information.
Your Responsibility
Increase the volume of the radio if
the OnStar advisor cannot be heard.
If the light next to the OnStar
buttons is red, the system may
not be functioning properly.
Press
Qand request a vehicle
diagnostic. If the light appears clear
(no light is appearing), your OnStar
subscription has expired and all
services have been deactivated.
Press
Qto confirm that the
OnStar equipment is active.

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
2-2 Keys, Doors and Windows
Keys and Locks
Keys
{WARNING
Leaving children in a vehicle with
the ignition key is dangerous for
many reasons. Children or others
could be badly injured or even
killed. They could operate the
power windows or other controls
or even make the vehicle move.
The windows will function with the
keys in the ignition and children
could be seriously injured or killed
if caught in the path of a closing
window. Do not leave the keys in
a vehicle with children.
The key can be used for the ignition
and door locks.
See your dealer if a replacement
key or additional key is needed.
Notice:If the keys get locked
in the vehicle, it may have to be
damaged to get them out. Always
carry a spare key.
If you are locked out of your
vehicle, contact Roadside Service.
See Roadside Service (U.S. and
Canada) on page 13‑7 orRoadside
Service (Mexico) on page 13‑10 for
more information.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement on
page 13‑19 for information
regarding Part 15 of the Federal
Communications Commission
(FCC) rules and Industry Canada
Standards RSS-210/220/310.
If there is a decrease in the RKE
operating range:
.Check the distance.
The transmitter may be
too far from the vehicle.
.Check the location. Other
vehicles or objects may be
blocking the signal.
.Check the transmitter's battery.
See “Battery Replacement” later
in this section.
.If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
2-10 Keys, Doors and Windows
The liftgate or liftglass cannot be
opened if the rear wipers are in
motion. Attempting to open the
liftgate or liftglass while the rear
wipers are in motion will cause the
release of the liftglass or liftgate to
delay until the wipers are parked off
the liftglass.
Both the liftglass and liftgate have
an electric latch. If the battery is
disconnected or has low voltage,
the liftglass and liftgate will not
open. The liftglass and liftgate will
resume operation when the battery
is reconnected and charged.
If the battery is properly connected
and has adequate voltage, and
the liftgate or liftglass still will not
function, your vehicle should be
taken to a dealership for service.Liftgate (Power)
Power Liftgate Operation
{WARNING
Exhaust gases can enter the
vehicle if it is driven with the
liftgate, trunk/hatch open,
or with any objects that pass
through the seal between the
body and the trunk/hatch or
liftgate. Engine exhaust contains
Carbon Monoxide (CO) which
cannot be seen or smelled.
It can cause unconsciousness
and even death.
If the vehicle must be driven with
the liftgate, or trunk/hatch open:
.Close all of the windows.
.Fully open the air outlets on
or under the instrument
panel.(Continued)
WARNING (Continued)
.Adjust the Climate Control
system to a setting that
brings in only outside air
and set the fan speed to the
highest setting. See Climate
Control System in the Index.
.If the vehicle is equipped with
a power liftgate, disable the
power liftgate function.
For more information about
carbon monoxide, see Engine
Exhaust on page 9‑38.
On vehicles with a power liftgate the
button is on the overhead console.
The vehicle must be in P (Park) to
use the power liftgate feature.
&: Press the top of the button to
open or close the power liftgate.
OFF: Press the bottom of the
button for manual operation of the
power liftgate.

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Keys, Doors and Windows 2-11
The taillamps will flash and a chime
will sound when the power liftgate is
moving.
{WARNING
You or others could be injured if
caught in the path of the power
liftgate. Make sure there is no one
in the way of the liftgate as it is
opening and closing.
Notice: If you open the liftgate
without checking for overhead
obstructions such as a garage
door, you could damage the
liftgate or the liftgate glass.
Always check to make sure the
area above and behind the liftgate
is clear before opening it. The power liftgate can be power
opened and closed in the
following ways:
.Press and hold&on the
Remote Keyless Entry (RKE)
transmitter until the liftgate starts
moving. See Remote Keyless
Entry (RKE) System Operation
on page 2‑3.
.Press&on the overhead
console.
.Press the touchpad on the
outside liftgate handle.
Pressing the buttons, or touchpad
switch a second time while the
liftgate is moving reverses the
direction.
l: The liftgate can also be
closed by pressing this button next
to the liftgate latch.
Press the button a second time
during liftgate operation to reverse
that operation. The power liftgate may be
temporarily disabled under extreme
temperatures, or under low battery
conditions. If this occurs, the liftgate
can still be operated manually.
If the transmission is shifted out of
P (Park) while the power function
is in progress, the liftgate power
function will continue to completion.
If the transmission is shifted out of
P (Park) and the vehicle accelerates
before the power liftgate latches
closed, the liftgate may reverse to
the open position. Cargo could fall
out of the vehicle. Always make
sure the power liftgate is closed and
latched before you drive away.
If you power open the liftgate and
the liftgate support struts have lost
pressure, the lamps will flash and a
chime will sound. The liftgate will
stay open temporarily, then slowly
close. See your dealer for service
before using the liftgate.

Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
2-12 Keys, Doors and Windows
Obstacle Detection Features
If the liftgate encounters an obstacle
during a power open or close
cycle, a warning chime will sound
and the liftgate will automatically
reverse direction to the full closed
or open position. After removing
the obstruction, the power liftgate
operation can be used again.
If the liftgate encounters multiple
obstacles on the same power
cycle, the power function will
deactivate, and you must manually
open or close the liftgate. The
REAR ACCESS OPEN warning
message in the Driver Information
Center (DIC) will indicate that the
liftgate is open. After removing the
obstructions, manually open the
liftgate to the full open position or
close the liftgate to the fully closed
and latched position. The liftgate
will now resume normal power
operation.
Pinch sensors are located on the
sides of the liftgate. If an object is
caught between the liftgate and thebody and presses against this
sensor, the liftgate will reverse
direction and open fully. The liftgate
will remain open until it is activated
again or closed manually. Do not
force the liftgate open or closed
during a power cycle.
Manual Operation of Power
Liftgate
To change the liftgate to manual
operation, press the switch on
the overhead console to the OFF
position.
With the power liftgate disabled
and all of the doors unlocked, the
liftgate can be manually opened
and closed.
To open the liftgate, press the
touchpad on the handle on the
outside of the liftgate, and lift the
gate open. To close the liftgate, use
the pull cup to lower the liftgate and
close. The liftgate latch will power
close. Always close the liftgate
before driving.
If the RKE button or the power close
button on the liftgate is pressed
while power operation is disabled,
the lamps will flash three times, but
the liftgate will not move.
It is not recommended that
you drive with the liftgate open,
however, if you must drive with the
liftgate open, the liftgate should be
set to manual operation by pressing
the OFF switch on the center
console.
The liftgate has an electric latch.
If the battery is disconnected or
has low voltage, the liftgate will
not open. The liftgate will resume
operation when the battery is
reconnected and charged.
If the battery is properly connected
with adequate voltage, the switch is
not disabled, and the liftgate still will
not function, your vehicle should be
taken to a dealer for service.

Black plate (14,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
2-14 Keys, Doors and Windows
Your vehicle's headlamps will flash
and the horn will sound for about
30 seconds, then will turn off to save
the battery power.
The theft-deterrent system will not
activate if the doors are locked with
the vehicle's key or the manual
door lock. It activates only if you use
the power door lock switch with the
door open or the RKE transmitter.
You should also remember that
you can start your vehicle with the
correct ignition key if the alarm has
been set off.
To avoid setting off the alarm by
accident:
.If you do not want to activate
the theft-deterrent system, the
vehicle should be locked with
the door key after the doors are
closed.
.Always unlock the doors with the
RKE transmitter. Unlocking a
door any other way will set off
the alarm if it is armed.If you set off the alarm by accident,
press unlock on the RKE transmitter
or place the key in the ignition and
turn it to START to turn off the
alarm. The alarm will not stop if you
try to unlock a door any other way.
Testing the Alarm
To test the alarm:
1. From inside the vehicle, lower
the driver window and open the
driver door.
2. Activate the system by locking the doors with the power door
lock switch while the door
is open, or with the RKE
transmitter.
3. Get out of the vehicle, close the door and wait for the security
light to go out.
4. Then reach in through the window, unlock the door with
the manual door lock and open
the door. This should set off the
alarm. While the alarm is set, the power
door unlock switch will not work.
If the alarm does not sound when
it should but the headlamps flash,
check to see if the horn works.
The horn fuse may be blown.
To replace the fuse, see
Fuses and
Circuit Breakers on page 10‑42.
If the alarm does not sound or the
headlamps do not flash, the vehicle
should be serviced by your dealer.
Immobilizer
See Radio Frequency Statement on
page 13‑19 for information
regarding Part 15 of the Federal
Communications Commission
(FCC) rules and Industry Canada
Standards RSS-210/220/310.

Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Keys, Doors and Windows 2-15
Immobilizer Operation
This vehicle has PASS-Key®III+
(Personalized Automotive Security
System) theft-deterrent system.
PASS-Key III+ is a passive
theft-deterrent system.
The system is automatically armed
when the key is removed from the
ignition.
The system is automatically
disarmed when the key is turned
to ON/RUN, ACC/ACCESSORY,
or START from the LOCK/OFF
position.
You do not have to manually arm or
disarm the system.
The security light will come on if
there is a problem with arming or
disarming the theft-deterrent
system.
When the PASS-Key III+ system
senses that someone is using the
wrong key, it prevents the vehicle
from starting. Anyone using a
trial-and-error method to start the vehicle will be discouraged because
of the high number of electrical key
codes.
If the engine does not start and the
security light on the instrument
panel cluster comes on when trying
to start the vehicle, there may be
a problem with the theft-deterrent
system. Turn the ignition off and
try again.
If the engine still does not start, and
the key appears to be undamaged,
try another ignition key. At this time,
you may also want to check the
fuse. See
Fuses and Circuit
Breakers on page 10‑42. If the
engine still does not start with the
other key, the vehicle needs service.
If the vehicle does start, the first key
may be faulty. See your dealer who
can service the PASS-Key III+ to
have a new key made.
It is possible for the PASS-Key III+
decoder to learn the transponder
value of a new or replacement key.
Up to 10 keys may be programmed for the vehicle. The following
procedure is for programming
additional keys only. If all the
currently programmed keys are
lost or do not operate, you must
see your dealer or a locksmith who
can service PASS-Key III+ to have
keys made and programmed to the
system.
See your dealer or a locksmith who
can service PASS-Key III+ to get a
new key blank cut exactly as the
ignition key that operates the
system.
To program the new additional key:
1. Verify that the new key has
a
1stamped on it.
2. Insert the original, already programmed key in the ignition
and start the engine. If the
engine will not start, see your
dealer for service.
3. After the engine has started, turn the key to LOCK/OFF, and
remove the key.