2011 CADILLAC ESCALADE ESV ESP

Black plate (74,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
9-74 Driving and Operating 2. Have someone place chocks
under the trailer wheels.
3. When the wheel chocks are in
place, release the regular brakes
until the chocks absorb the load.
4. Reapply the brake pedal. Then
apply the parking brake and shift
into P (Park).
5. Release the brake pedal.
{ WARNINGIt can be dangerous to get out of
the vehicle if the shift lever is not
fully in P (Park) with the parking
brake firmly set. The vehicle
can roll.
(Continued) WARNING (Continued) If the engine has been left
running, the vehicle can move
suddenly. You or others could be
injured. To be sure the vehicle will
not move, even when on fairly
level ground, always put the shift
lever fully in P (Park) with the
parking brake firmly set.
Leaving After Parking on a Hill 1. Apply and hold the brake pedal.
2. Start the engine.
3. Shift into a gear.
4. Release the parking brake.
5. Let up on the brake pedal.
6. Drive slowly until the trailer is
clear of the chocks.
7. Stop and have someone pick up
and store the chocks. Maintenance When Trailer
Towing The vehicle needs service
more often when pulling a trailer.
See the Maintenance Schedule
for more information. Things
that are especially important in
trailer operation are automatic
transmission fluid, engine oil, axle
lubricant, belts, cooling system and
brake system. It is a good idea to
inspect these before and during
the trip.
Check periodically to see that all
hitch nuts and bolts are tight.
Trailer Towing If the vehicle is a hybrid, see the
hybrid supplement for more
information.
Do not tow a trailer during break ‐ in.
See New Vehicle Break-In on
page 9 ‑ 30 for more information.

Black plate (51,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Vehicle Care 10-51Load Index :
An assigned
number ranging from 1 to 279
that corresponds to the load
carrying capacity of a tire.
Maximum Inflation Pressure :
The maximum air pressure to
which a cold tire can be inflated.
The maximum air pressure is
molded onto the sidewall.
Maximum Load Rating :
The
load rating for a tire at the
maximum permissible inflation
pressure for that tire.
Maximum Loaded Vehicle
Weight :
The sum of curb
weight, accessory weight,
vehicle capacity weight, and
production options weight.
Normal Occupant Weight :
The
number of occupants a vehicle
is designed to seat multiplied by
68 kg (150 lbs). See Vehicle
Load Limits on page 9 ‑ 24 . Occupant Distribution :
Designated seating positions.
Outward Facing Sidewall :
The
side of an asymmetrical tire that
has a particular side that faces
outward when mounted on a
vehicle. The side of the tire
that contains a whitewall,
bears white lettering, or bears
manufacturer, brand, and/or
model name molding that is
higher or deeper than the same
moldings on the other sidewall
of the tire.
Passenger (P-Metric) Tire :
A
tire used on passenger cars
and some light duty trucks and
multipurpose vehicles.
Recommended Inflation
Pressure :
Vehicle
manufacturer's recommended
tire inflation pressure as shown
on the tire placard. See Tire Pressure on page 9 ‑ 24
and Vehicle Load Limits on
page 9 ‑ 24 .
Radial Ply Tire :
A pneumatic
tire in which the ply cords that
extend to the beads are laid at
90 degrees to the centerline of
the tread.
Rim :
A metal support for a tire
and upon which the tire beads
are seated.
Sidewall :
The portion of a tire
between the tread and the bead.
Speed Rating :
An
alphanumeric code assigned to
a tire indicating the maximum
speed at which a tire can
operate.
Traction :
The friction between
the tire and the road surface.
The amount of grip provided.
Tread :
The portion of a tire
that comes into contact with
the road.

Black plate (55,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Vehicle Care 10-55As an added safety feature, your
vehicle has been equipped with a
tire pressure monitoring system
(TPMS) that illuminates a low tire
pressure telltale when one or
more of your tires is significantly
under ‐ inflated.
Accordingly, when the low tire
pressure telltale illuminates, you
should stop and check your tires as
soon as possible, and inflate them
to the proper pressure. Driving on
a significantly under ‐ inflated tire
causes the tire to overheat and can
lead to tire failure. Under ‐ inflation
also reduces fuel efficiency and
tire tread life, and may affect the
vehicle's handling and stopping
ability.
Please note that the TPMS is
not a substitute for proper tire
maintenance, and it is the driver's
responsibility to maintain correct
tire pressure, even if under ‐ inflation
has not reached the level to trigger
illumination of the TPMS low tire
pressure telltale. Your vehicle has also been
equipped with a TPMS malfunction
indicator to indicate when the
system is not operating properly.
The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then
remain continuously illuminated.
This sequence will continue upon
subsequent vehicle start ‐ ups as
long as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be
able to detect or signal low tire
pressure as intended. TPMS
malfunctions may occur for a variety
of reasons, including the installation
of replacement or alternate tires or
wheels on the vehicle that prevent
the TPMS from functioning properly. Always check the TPMS malfunction
telltale after replacing one or more
tires or wheels on your vehicle to
ensure that the replacement or
alternate tires and wheels allow
the TPMS to continue to function
properly.
See Tire Pressure Monitor
Operation on page 10 ‑ 56 for
additional information.
Federal Communications
Commission (FCC) and
Industry Canada See Radio Frequency Statement on
page 13 ‑ 19 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.

Black plate (63,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Vehicle Care 10-63
{ WARNINGIf different sized wheels are used,
there may not be an acceptable
level of performance and safety
if tires not recommended for
those wheels are selected. This
increases the chance of a crash
and serious injury. Only use GM
specific wheel and tire systems
developed for the vehicle, and
have them properly installed by a
GM certified technician.
See Buying New Tires on
page 10 ‑ 61 and Accessories and
Modifications on page 10 ‑ 3 for
additional information. Uniform Tire Quality
Grading Quality grades can be found
where applicable on the tire
sidewall between tread shoulder
and maximum section width. For
example:
Treadwear 200 Traction AA
Temperature A
The following information relates
to the system developed by the
United States National Highway
Traffic Safety Administration
(NHTSA), which grades tires
by treadwear, traction, and
temperature performance. This
applies only to vehicles sold in
the United States. The grades
are molded on the sidewalls
of most passenger car tires. The
Uniform Tire Quality Grading
(UTQG) system does not apply to deep tread, winter-type snow
tires, space-saver, or temporary
use spare tires, tires with
nominal rim diameters of
10 to 12 inches (25 to 30 cm),
or to some limited-production
tires.
While the tires available on
General Motors passenger cars
and light trucks may vary with
respect to these grades, they
must also conform to federal
safety requirements and
additional General Motors Tire
Performance Criteria (TPC)
standards.
All Passenger Car Tires Must
Conform to Federal Safety
Requirements In Addition To
These Grades.

Black plate (64,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
10-64 Vehicle Care Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on
a specified government test
course. For example, a tire
graded 150 would wear one and
a half (1½) times as well on the
government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of
their use, however, and may
depart significantly from the
norm due to variations in
driving habits, service practices
and differences in road
characteristics and climate. Traction – AA, A, B, C
The traction grades, from
highest to lowest, are AA, A, B,
and C. Those grades represent
the tire's ability to stop on wet
pavement as measured under
controlled conditions on
specified government test
surfaces of asphalt and
concrete. A tire marked C may
have poor traction performance.
Warning: The traction grade
assigned to this tire is based on
straight-ahead braking traction
tests, and does not include
acceleration, cornering,
hydroplaning, or peak traction
characteristics.
Temperature – A, B, C
The temperature grades
are A (the highest), B, and C,
representing the tire's resistance
to the generation of heat and
its ability to dissipate heat
when tested under controlled conditions on a specified indoor
laboratory test wheel. Sustained
high temperature can cause
the material of the tire to
degenerate and reduce tire life,
and excessive temperature
can lead to sudden tire failure.
The grade C corresponds to a
level of performance which all
passenger car tires must meet
under the Federal Motor Safety
Standard No. 109. Grades B
and A represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law. Warning: The
temperature grade for this tire
is established for a tire that is
properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.

Black plate (66,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
10-66 Vehicle Care
Tire Chains
{ WARNINGDo not use tire chains. There is
not enough clearance. Tire chains
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension, or other vehicle
parts. The area damaged by the
tire chains could cause you to
lose control of the vehicle and
you or others may be injured
in a crash. Use another type
of traction device only if its
manufacturer recommends it for
use on the vehicle and tire size
combination and road conditions.
Follow that manufacturer's
instructions. To help avoid
damage to the vehicle, drive
slowly, re ‐ adjust or remove the
device if it is contacting the
vehicle, and do not spin the
(Continued) WARNING (Continued) wheels. If you do find traction
devices that will fit, install them on
the rear tires.
If a Tire Goes Flat It is unusual for a tire to blowout
while you are driving, especially if
you maintain your vehicle's tires
properly. If air goes out of a tire,
it is much more likely to leak out
slowly. But if you should ever have
a blowout, here are a few tips about
what to expect and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop, well off the
road, if possible. A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction
you would use in a skid. In any rear
blowout remove your foot from the
accelerator pedal. Get the vehicle
under control by steering the way
you want the vehicle to go. It may
be very bumpy and noisy, but you
can still steer. Gently brake to a
stop, well off the road, if possible.
{ WARNINGDriving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has
been driven on while severely
underinflated or flat may cause
a blowout and a serious crash.
Never attempt to re-inflate a tire
that has been driven on while
severely underinflated or flat.
Have your dealer or an authorized
tire service center repair or
replace the flat tire as soon as
possible.

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Service and Maintenance 11-1
Service and
Maintenance General Information General Information . . . . . . . . . . 11-1
Scheduled Maintenance Scheduled Maintenance . . . . . 11-2
Recommended Fluids,
Lubricants, and Parts Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . 11-7
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . . 11-9
Maintenance Records Maintenance Records . . . . . . 11-10 General Information Notice: Maintenance
intervals, checks, inspections,
recommended fluids, and
lubricants are necessary to
keep this vehicle in good working
condition. Damage caused by
failure to follow scheduled
maintenance might not be
covered by the vehicle warranty.
As the vehicle owner, you are
responsible for the scheduled
maintenance in this section. We
recommend having your dealer
perform these services. Proper
vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions for
better air quality. Because of all the different ways
people use vehicles, maintenance
needs vary. The vehicle might need
more frequent checks and services.
Please read the information under
Scheduled Maintenance. To keep
the vehicle in good condition, see
your dealer.
The maintenance schedule is for
vehicles that: .
Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
on page 9 ‑ 24 . .
Are driven on reasonable road
surfaces within legal driving
limits. .
Are driven off-road in the
recommended manner. See
Off-Road Driving on page 9 ‑ 7 . .
Use the recommended fuel. See
Recommended Fuel on
page 9 ‑ 64 .

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-1
Customer
Information Customer Information Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-12
Service Publications
Ordering Information . . . . . . 13-15
Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-18
OnStar ®
. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency
Identification (RFID) . . . . . . . 13-19
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-19 Customer Information Customer Satisfaction
Procedure
(U.S. and Canada) Your satisfaction and goodwill are
important to the dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved at
that level. If the matter has already
been reviewed with the sales,
service or parts manager, contact
the owner of the dealership or the
general manager.