2011 CADILLAC ESCALADE ESV service

Black plate (25,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
In Brief 1-25Crisis Assist, Stolen Vehicle
Assistance, Vehicle Diagnostics,
Remote Door Unlock, Roadside
Assistance, Turn ‐ by ‐ Turn
Navigation, and Hands ‐ Free
Calling are available on most
vehicles. Not all OnStar services are
available on all vehicles. For more
information see the OnStar Owner's
Guide or visit www.onstar.com
(U.S.) or www.onstar.ca
(Canada), contact OnStar at
1-888-4-ONSTAR (1 ‐ 888 ‐ 466 ‐ 7827)
or TTY 1 ‐ 877 ‐ 248 ‐ 2080, or
push
Q to speak with an OnStar
Advisor 24 hours a day, 7 days
a week.
For a full description of OnStar
services and system limitations,
see the OnStar Owner's Guide in
the glove box.
OnStar service is subject to the
OnStar Terms and Conditions
included in the OnStar Glove
Box Kit. OnStar service requires wireless
communication networks and the
Global Positioning System (GPS)
satellite network. Not all OnStar
services are available everywhere
or on all vehicles at all times.
OnStar service can ’ t work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about your vehicle can ’ t
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. The vehicle has to have
a working electrical system and
adequate battery power for the
OnStar equipment to operate. OnStar service may not work if the
OnStar equipment isn ’ t properly
installed or you haven ’ t maintained
it and your vehicle is in good
working order and in compliance
with all government regulations.
If you try to add, connect, or modify
any equipment or software in your
vehicle, OnStar service may not
work. Other problems OnStar can ’ t
control may prevent service to you,
such as hills, tall buildings, tunnels,
weather, electrical system design
and architecture of your vehicle,
damage to important parts of your
vehicle in a crash, or wireless phone
network congestion or jamming.
See Radio Frequency Statement on
page 13 ‑ 19 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.

Black plate (26,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
1-26 In Brief OnStar Steering Wheel
Controls This vehicle may have a
b g /
c
x Talk/Mute button that can be
used to interact with OnStar
Hands-Free Calling. See Steering
Wheel Controls on page 5 ‑ 3 for
more information.
On some vehicles, the mute button
can be used to dial numbers into
voice mail systems, or to dial phone
extensions. See the OnStar Owner's
Guide for more information. Your Responsibility Increase the volume of the radio if
the OnStar Advisor cannot be
heard.
If the light next to the OnStar
buttons is red, the system may not
be functioning properly. Push
Qand request a vehicle diagnostic
check. If the light appears clear
(no light is appearing), your OnStar
subscription has expired and all
services have been deactivated.
Push
Q to confirm that the OnStar
equipment is active. OnStar ®
If the vehicle is equipped with an
active OnStar system, that system
may also record data in crash or
near crash-like situations. The
OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar Glove Box Kit, at
www.onstar.com (U.S.) or
www.onstar.ca (Canada), or by
pushing
Q and speaking to an
Advisor.

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
2-2 Keys, Doors and Windows
Keys and Locks Keys
{ WARNINGLeaving children in a vehicle with
the ignition key is dangerous for
many reasons. Children or others
could be badly injured or even
killed. They could operate the
power windows or other controls
or even make the vehicle move.
The windows will function with the
keys in the ignition and children
could be seriously injured or killed
if caught in the path of a closing
window. Do not leave the keys in
a vehicle with children. The key can be used for the ignition
and door locks.
See your dealer if a replacement
key or additional key is needed.
Notice: If the keys get locked in
the vehicle, it may have to be
damaged to get them out. Always
carry a spare key.
If you are locked out of your vehicle,
contact Roadside Service. See
Roadside Service (U.S. and
Canada) on page 13 ‑ 7 or Roadside
Service (Mexico) on page 13 ‑ 10 for
more information. Remote Keyless Entry
(RKE) System See Radio Frequency Statement on
page 13 ‑ 19 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.
If there is a decrease in the RKE
operating range: .
Check the distance. The
transmitter may be too far from
the vehicle. .
Check the location. Other
vehicles or objects may be
blocking the signal. .
Check the transmitter's battery.
See “ Battery Replacement ” later
in this section. .
If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
2-10 Keys, Doors and Windows The liftgate or liftglass cannot be
opened if the rear wipers are in
motion. Attempting to open the
liftgate or liftglass while the rear
wipers are in motion will cause the
release of the liftglass or liftgate to
delay until the wipers are parked off
the liftglass.
Both the liftglass and liftgate have
an electric latch. If the battery is
disconnected or has low voltage,
the liftglass and liftgate will not
open. The liftglass and liftgate will
resume operation when the battery
is reconnected and charged.
If the battery is properly connected
and has adequate voltage, and the
liftgate or liftglass still will not
function, your vehicle should be
taken to a dealership for service. Liftgate (Power) Power Liftgate Operation
{ WARNINGExhaust gases can enter the
vehicle if it is driven with the
liftgate, trunk/hatch open, or with
any objects that pass through the
seal between the body and the
trunk/hatch or liftgate. Engine
exhaust contains Carbon
Monoxide (CO) which cannot be
seen or smelled. It can cause
unconsciousness and even death.
If the vehicle must be driven with
the liftgate, or trunk/hatch open: .
Close all of the windows. .
Fully open the air outlets on
or under the instrument
panel.
(Continued) WARNING (Continued) .
Adjust the Climate Control
system to a setting that
brings in only outside air
and set the fan speed to the
highest setting. See Climate
Control System in the Index. .
If the vehicle is equipped with
a power liftgate, disable the
power liftgate function.
For more information about
carbon monoxide, see Engine
Exhaust on page 9 ‑ 38 .
On vehicles with a power liftgate the
button is on the overhead console.
The vehicle must be in P (Park) to
use the power liftgate feature.
& : Press the top of the button to
open or close the power liftgate.
OFF: Press the bottom of the
button for manual operation of the
power liftgate.

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Keys, Doors and Windows 2-11The taillamps will flash and a chime
will sound when the power liftgate is
moving.
{ WARNINGYou or others could be injured if
caught in the path of the power
liftgate. Make sure there is no one
in the way of the liftgate as it is
opening and closing.
Notice: If you open the liftgate
without checking for overhead
obstructions such as a garage
door, you could damage the
liftgate or the liftgate glass.
Always check to make sure the
area above and behind the liftgate
is clear before opening it. The power liftgate can be power
opened and closed in the
following ways: .
Press and hold
& on the
Remote Keyless Entry (RKE)
transmitter until the liftgate starts
moving. See Remote Keyless
Entry (RKE) System Operation
on page 2 ‑ 3 . .
Press
& on the overhead
console. .
Press the touchpad on the
outside liftgate handle.
Pressing the buttons, or touchpad
switch a second time while the
liftgate is moving reverses the
direction.
l : The liftgate can also be
closed by pressing this button
next to the liftgate latch.
Press the button a second time
during liftgate operation to reverse
that operation. The power liftgate may be
temporarily disabled under extreme
temperatures, or under low battery
conditions. If this occurs, the liftgate
can still be operated manually.
If the transmission is shifted out of
P (Park) while the power function is
in progress, the liftgate power
function will continue to completion.
If the transmission is shifted out of
P (Park) and the vehicle accelerates
before the power liftgate latches
closed, the liftgate may reverse to
the open position. Cargo could fall
out of the vehicle. Always make
sure the power liftgate is closed and
latched before you drive away.
If you power open the liftgate and
the liftgate support struts have lost
pressure, the lamps will flash and a
chime will sound. The liftgate will
stay open temporarily, then slowly
close. See your dealer for service
before using the liftgate.

Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
2-12 Keys, Doors and Windows Obstacle Detection Features If the liftgate encounters an obstacle
during a power open or close cycle,
a warning chime will sound and the
liftgate will automatically reverse
direction to the full closed or open
position. After removing the
obstruction, the power liftgate
operation can be used again.
If the liftgate encounters multiple
obstacles on the same power cycle,
the power function will deactivate,
and you must manually open or
close the liftgate. The REAR
ACCESS OPEN warning message
in the Driver Information Center
(DIC) will indicate that the liftgate
is open. After removing the
obstructions, manually open the
liftgate to the full open position or
close the liftgate to the fully closed
and latched position. The liftgate
will now resume normal power
operation.
Pinch sensors are located on the
sides of the liftgate. If an object is
caught between the liftgate and the body and presses against this
sensor, the liftgate will reverse
direction and open fully. The liftgate
will remain open until it is activated
again or closed manually. Do not
force the liftgate open or closed
during a power cycle.
Manual Operation of Power
Liftgate To change the liftgate to manual
operation, press the switch on the
overhead console to the OFF
position.
With the power liftgate disabled and
all of the doors unlocked, the liftgate
can be manually opened and
closed.
To open the liftgate, press the
touchpad on the handle on the
outside of the liftgate, and lift the
gate open. To close the liftgate, use
the pull cup to lower the liftgate and
close. The liftgate latch will power
close. Always close the liftgate
before driving. If the RKE button or the power close
button on the liftgate is pressed
while power operation is disabled,
the lamps will flash three times, but
the liftgate will not move.
It is not recommended that you
drive with the liftgate open,
however, if you must drive with the
liftgate open, the liftgate should be
set to manual operation by pressing
the OFF switch on the center
console.
The liftgate has an electric latch.
If the battery is disconnected or
has low voltage, the liftgate will
not open. The liftgate will resume
operation when the battery is
reconnected and charged.
If the battery is properly connected
with adequate voltage, the switch is
not disabled, and the liftgate still will
not function, your vehicle should be
taken to a dealer for service.

Black plate (14,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
2-14 Keys, Doors and Windows Your vehicle's headlamps will flash
and the horn will sound for about
30 seconds, then will turn off to save
the battery power.
The theft-deterrent system will not
activate if the doors are locked with
the vehicle's key or the manual door
lock. It activates only if you use the
power door lock switch with the door
open or the RKE transmitter. You
should also remember that you can
start your vehicle with the correct
ignition key if the alarm has been
set off.
To avoid setting off the alarm by
accident: .
If you do not want to activate
the theft-deterrent system, the
vehicle should be locked with
the door key after the doors are
closed. .
Always unlock the doors with
the RKE transmitter. Unlocking a
door any other way will set off
the alarm if it is armed. If you set off the alarm by accident,
press unlock on the RKE transmitter
or place the key in the ignition and
turn it to START to turn off the
alarm. The alarm will not stop if you
try to unlock a door any other way.
Testing the Alarm To test the alarm:
1. From inside the vehicle, lower
the driver window and open the
driver door.
2. Activate the system by locking
the doors with the power door
lock switch while the door is
open, or with the RKE
transmitter.
3. Get out of the vehicle, close the
door and wait for the security
light to go out.
4. Then reach in through the
window, unlock the door with
the manual door lock and open
the door. This should set off the
alarm. While the alarm is set, the power
door unlock switch will not work.
If the alarm does not sound when
it should but the headlamps flash,
check to see if the horn works. The
horn fuse may be blown. To replace
the fuse, see Fuses and Circuit
Breakers on page 10 ‑ 39 .
If the alarm does not sound or the
headlamps do not flash, the vehicle
should be serviced by your dealer.
Immobilizer See Radio Frequency Statement on
page 13 ‑ 19 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.

Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Keys, Doors and Windows 2-15
Immobilizer Operation This vehicle has PASS-Key ®
III+
(Personalized Automotive Security
System) theft-deterrent system.
PASS-Key III+ is a passive
theft-deterrent system.
The system is automatically armed
when the key is removed from the
ignition.
The system is automatically
disarmed when the key is turned
to ON/RUN, ACC/ACCESSORY,
or START from the LOCK/OFF
position.
You do not have to manually arm or
disarm the system.
The security light will come on if
there is a problem with arming or
disarming the theft-deterrent
system.
When the PASS-Key III+ system
senses that someone is using the
wrong key, it prevents the vehicle
from starting. Anyone using a trial-and-error method to start the
vehicle will be discouraged because
of the high number of electrical key
codes.
If the engine does not start and the
security light on the instrument
panel cluster comes on when trying
to start the vehicle, there may be a
problem with the theft-deterrent
system. Turn the ignition off and try
again.
If the engine still does not start, and
the key appears to be undamaged,
try another ignition key. At this time,
you may also want to check the
fuse. See Fuses and Circuit
Breakers on page 10 ‑ 39 . If the
engine still does not start with the
other key, the vehicle needs service.
If the vehicle does start, the first key
may be faulty. See your dealer who
can service the PASS-Key III+ to
have a new key made.
It is possible for the PASS-Key III+
decoder to learn the transponder
value of a new or replacement key. Up to 10 keys may be programmed
for the vehicle. The following
procedure is for programming
additional keys only. If all the
currently programmed keys are lost
or do not operate, you must see
your dealer or a locksmith who can
service PASS-Key III+ to have keys
made and programmed to the
system.
See your dealer or a locksmith who
can service PASS-Key III+ to get a
new key blank cut exactly as the
ignition key that operates the
system.
To program the new additional key:
1. Verify that the new key has
a
1 stamped on it.
2. Insert the original, already
programmed key in the ignition
and start the engine. If the
engine will not start, see your
dealer for service.