2011 CADILLAC DTS emergency towing

Black plate (23,1)Cadillac DTS Owner Manual - 2011
Roadside Service
U.S. or Canada:1-800-882-1112
TTY Users: 1-888-889-2438
As the owner of a new Cadillac, you are automatically
enrolled in the Roadside Service program which is
available 24 hours a day, 365 days a year to give minor
repair information or make towing arrangements.
For more information see Roadside Service
on
page 1‑23.
Roadside Service and OnStar
If you have a current OnStar subscription, press
the
Qbutton and the current GPS location will be sent
to an OnStar Advisor who will assess your problem,
contact Roadside Service, and relay exact location to
get you the help you need.
Online Owner Center
The Online Owner Center is a complimentary service
that includes online service reminders, vehicle
maintenance tips, online owner manual, special
privileges and more.
Sign up today at: www.cadillacownercenter.com
(U.S.) or www.gm.ca (Canada).
OnStar®
For vehicles with an active OnStar subscription, OnStar
uses several innovative technologies and live advisors
to provide a wide range of safety, security, navigation,
diagnostics, and calling services.
Automatic Crash Response
In a crash, built‐in sensors can automatically alert an
OnStar advisor who is immediately connected to the
vehicle to see if you need help.
How OnStar Service Works
Q
:Push this blue button to connect to a specially
trained OnStar advisor to verify your account
information and to answer questions.
]: Push this red emergency button to get priority help
from specially trained OnStar emergency advisors.
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Black plate (31,1)Cadillac DTS Owner Manual - 2011
If the overheat warning is displayed with no sign of
steam:1. Turn the air conditioning off.
2. Turn the heater on to the highest temperature and to the highest fan speed. Open the windows as
necessary.
3. In heavy traffic, let the engine idle in N (Neutral) while stopped. If it safe to do so, pull off the road,
shift to P (Park) or N (Neutral) and let the
engine idle.
If the temperature overheat gauge is no longer in the
overheat zone or an overheat warning no longer
displays, the vehicle can be driven. Continue to drive
the vehicle slow for about 10 minutes. Keep a safe
vehicle distance from the vehicle in front. If the warning
does not come back on, continue to drive normally.
If the warning continues, pull over, stop, and park the
vehicle right away.
If there is no sign of steam, idle the engine for
three minutes while parked. If the warning is still
displayed, turn off the engine until it cools down. Also,
see "Overheated Engine Protection Operating Mode"
next in this section.Overheated Engine Protection
Operating Mode
If an overheated engine condition exists and the
message ENGINE OVERHEATED STOP ENGINE
is displayed, an overheat protection mode which
alternates firing groups of cylinders helps prevent
engine damage. In this mode, you will notice a loss in
power and engine performance. This operating mode
allows your vehicle to be driven to a safe place in an
emergency. Driving extended miles (km) and/or towing
a trailer in the overheat protection mode should be
avoided.
Notice: After driving in the overheated engine
protection operating mode, to avoid engine damage,
allow the engine to cool before attempting any
repair. The engine oil will be severely degraded.
Repair the cause of coolant loss, change the oil
and reset the oil life system. See Engine Oil
on
page 6‑15.
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Black plate (9,1)Cadillac DTS Owner Manual - 2011
Cadillac Technician Roadside Service
(U.S. only)
Cadillac's exceptional Roadside Service is more
than an auto club or towing service. It provides every
Cadillac owner in the United States with the advantage
of contacting a Cadillac advisor and, where available,
a Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Services Not Included in Roadside
Service
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting, or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to
Canadian‐Purchased Vehicles
.Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Routing Service: Limit of six requests
per year.
.Trip Interruption Benefits and Service:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Service advisor will help you make arrangements
and explain how to receive payment.
.Alternative Service: If assistance cannot be
provided right away, the Roadside Service advisor
may give you permission to get local emergency
road service. You will receive payment, up to $100,
after sending the original receipt to Roadside
Service. Mechanical failures may be covered,
however any cost for parts and labor for repairs
not covered by the warranty are the owner
responsibility.
8-9

Black plate (13,1)Cadillac DTS Owner Manual - 2011
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are significant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you ensure that your vehicle will be
repaired with GM original equipment collision parts.
If such insurance coverage is not available from your
current insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that ensures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services for
help. Do not leave the scene of a crash until all matters
have been taken care of. Move the vehicle only if its
position puts you in danger, or you are instructed to
move it by a police officer.Give only the necessary information to police and other
parties involved in the crash.
For emergency towing see
Roadside Service
on
page 8‑7.
Gather the following information:
.Driver's name, address, and telephone number
.Driver's license number
.Owner's name, address, and telephone number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the other
vehicle
Choose a reputable repair facility that uses quality
replacement parts. See “Collision Parts”earlier in this
section.
If the airbag has inflated, see What Will You See After
an Airbag Inflates? on page 2‑62.
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