2011 CADILLAC DTS ESP

Black plate (87,1)Cadillac DTS Owner Manual - 2011
4. Find the jacking location from the diagram aboveand use the corresponding cutouts located in the
plastic molding.
The front location is (A) 8.5 inches (21 cm) from
the rear edge of the front wheel well, and the rear
location (B) is 3.5 inches (8.5 cm) from the front
edge of the rear wheel well.
The notches may also be labeled JACK with an
arrow pointing to the jacking location on the
vehicle.
{WARNING:
Getting under a vehicle when it is jacked up is
dangerous. If the vehicle slips off the jack, you
could be badly injured or killed. Never get under a
vehicle when it is supported only by a jack.
{WARNING:
Raising your vehicle with the jack improperly
positioned can damage the vehicle and even
make the vehicle fall. To help avoid personal
injury and vehicle damage, be sure to fit the jack
lift head into the proper location before raising the
vehicle.
Notice: If you position the jack under the rocker
molding and attempt to raise the vehicle, you could
break the molding and/or cause other damage to
your vehicle. Always position the jack so that when
the jack head is raised, it will fit firmly in the notch
located inboard from the rocker molding.
5. Turn the jack handle counterclockwise to lower the jack lift head until the jack fits under the vehicle.
6-87

Black plate (2,1)Cadillac DTS Owner Manual - 2011
Maintenance Schedule
Introduction
Notice:Maintenance intervals, checks, inspections,
recommended fluids, and lubricants are necessary
to keep this vehicle in good working condition.
Damage caused by failure to follow scheduled
maintenance might not be covered by the vehicle
warranty.
As the vehicle owner, you are responsible for the
scheduled maintenance in this section. We recommend
having your dealer perform these services. Proper
vehicle maintenance helps to keep the vehicle in good
working condition, improves fuel economy, and reduces
vehicle emissions for better air quality.
Because of all the different ways people use vehicles,
maintenance needs vary. The vehicle might need
more frequent checks and services. Please read the
information under Scheduled Maintenance. To keep the
vehicle in good condition, see your dealer. The maintenance schedule is for vehicles that:
.carry passengers and cargo within recommended
limits on the Tire and Loading Information label.
See
Loading the Vehicle on page 5‑18.
.are driven on reasonable road surfaces within legal
driving limits.
.use the recommended fuel. See Gasoline Octaneon page 6‑5.
{WARNING:
Performing maintenance work on a vehicle can be
dangerous. In trying to do some jobs, you can be
seriously injured. Do your own maintenance work
only if you have the required know-how and the
proper tools and equipment for the job. If you
have any doubt, see your dealer to have a
qualified technician do the work. See Doing Your
Own Service Work on page 6‑4.
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Black plate (2,1)Cadillac DTS Owner Manual - 2011
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Cadillac Customer Assistance Center at
1‐800‐458‐8006. In Canada, call the Canadian Cadillac
Customer Communication Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest following Step One first.
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Black plate (8,1)Cadillac DTS Owner Manual - 2011
Coverage
Services are provided up to 5 years/160 000 km
(100,000 miles), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Service is not a part of the New Vehicle
Limited Warranty. Cadillac and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Service program at any
time without notification.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often,
or the same type of claim is made many times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:Delivery of enough
fuel for the vehicle to get to the nearest service
station.
.Lock‐Out Service: Service to unlock the vehicle
if you are locked out. A remote unlock may be
available if you have OnStar
®. For security
reasons, the driver must present identification
before this service is given.
.Emergency Tow From a Public Road or
Highway: Tow to the nearest Cadillac dealer for
warranty service, or if the vehicle was in a crash
and cannot be driven. Assistance is also given
when the vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change a flat tire
with spare tire. The spare tire, if equipped, must be
in good condition and properly inflated. It is your
responsibility for the repair or replacement of the
tire if it is not covered by the warranty.
.Battery Jump Start: Service to jump start a dead
battery.
.Trip Routing Service: Detailed maps of North
America are provided when requested either with
the most direct route or the most scenic route.
Additional travel information is also available. Allow
three weeks for delivery.
.Trip Interruption Benefits and Service: If your
trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
5 years/160 000 km (100,000 miles) Powertrain
warranty period. Items considered are hotel,
meals, and rental car.
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Black plate (9,1)Cadillac DTS Owner Manual - 2011
Cadillac Technician Roadside Service
(U.S. only)
Cadillac's exceptional Roadside Service is more
than an auto club or towing service. It provides every
Cadillac owner in the United States with the advantage
of contacting a Cadillac advisor and, where available,
a Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Services Not Included in Roadside
Service
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting, or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to
Canadian‐Purchased Vehicles
.Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Routing Service: Limit of six requests
per year.
.Trip Interruption Benefits and Service:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Service advisor will help you make arrangements
and explain how to receive payment.
.Alternative Service: If assistance cannot be
provided right away, the Roadside Service advisor
may give you permission to get local emergency
road service. You will receive payment, up to $100,
after sending the original receipt to Roadside
Service. Mechanical failures may be covered,
however any cost for parts and labor for repairs
not covered by the warranty are the owner
responsibility.
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Black plate (11,1)Cadillac DTS Owner Manual - 2011
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreementand meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not
be available at every dealer. Please contact your dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
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Black plate (18,1)Cadillac DTS Owner Manual - 2011
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM's defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.
OnStar®
If your vehicle is equipped with an active OnStar
system, that system may also record data in crash or
near crash‐like situations. The OnStar Terms and
Conditions provides information on data collection and
use and is available in the OnStar glove box kit, at
www.onstar.com (U.S.) or www.onstar.ca (Canada),
or by pressing the
Qbutton and speaking to an
advisor.
Navigation System
If the vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other GM
system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) rules and with
Industry Canada Standards RSS‐210/220/310.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
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Black plate (12,1)Cadillac DTS Owner Manual - 2011
Reclining Seatbacks, Power . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Recommended Fluids and Lubricants . . . . . . . . . . . . . . .7-9
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . . 5-24
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . .8-7
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . .3-4
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Removing the Flat Tire and Installing theSpare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-86
Removing the Spare Tire and Tools . . . . . . . . . . . . . . . . 6-84
Replacement Parts Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Reporting Safety Defects Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Restraint System Check
Checking the Restraint Systems . . . . . . . . . . . . . . . . . . 2-70
Replacing Restraint System Parts After aCrash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-71
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 3-24
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7
Rocking Your Vehicle to Get it Out . . . . . . . . . . . . . . . . . 5-17
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . 3-34S
Safety Belts
Care of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-97
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . 2-15
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Safety Belts Are for Everyone . . . . . . . . . . . . . . . . . . . . 2-11
Use During Pregnancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Safety Defects Reporting
Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Safety Warnings and Symbols . . . . . . . . . . . . . . . . . . . . . . . . iv
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
Scheduling Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Sealant Kit, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-75
Seats Center Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Heated and Ventilated Seats . . . . . . . . . . . . . . . . . . . . . . 2-5
Heated Seats - Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Massaging Lumbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Memory, Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
i - 12