2011 BUICK LUCERNE ESP

Black plate (78,1)Buick Lucerne Owner Manual - 2011
Tire Chains
{WARNING:
If your vehicle has P235/55R17, or P245/50R18
size tires, do not use tire chains. There is not
enough clearance.
Tire chains used on a vehicle without the proper
amount of clearance can cause damage to the
brakes, suspension, or other vehicle parts. The
area damaged by the tire chains could cause you
to lose control of your vehicle and you or others
may be injured in a crash.
Use another type of traction device only if its
manufacturer recommends it for use on your
vehicle and tire size combination and road
conditions. Follow that manufacturer's
instructions. To help avoid damage to your
vehicle, drive slowly, readjust or remove the
device if it is contacting your vehicle, and do
not spin your vehicle's wheels.
If you do find traction devices that will fit, install
them on the front tires.Notice:
If your vehicle has P225/60R16 size tires,
use tire chains only where legal and only when you
must. Use only SAE Class S‐type chains that are the
proper size for your tires. Install them on the front
tires and tighten them as tightly as possible with the
ends securely fastened. Drive slowly and follow the
chain manufacturer's instructions. If you can hear
the chains contacting your vehicle, stop and
retighten them. If the contact continues, slow down
until it stops. Driving too fast or spinning the wheels
with chains on will damage your vehicle.
If a Tire Goes Flat
It is unusual for a tire to blowout while you are driving,
especially if you maintain your vehicle's tires properly.
If air goes out of a tire, it is much more likely to leak out
slowly. But if you should ever have a blowout, here are
a few tips about what to expect and what to do:
If a front tire fails, the flat tire creates a drag that pulls
the vehicle toward that side. Take your foot off the
accelerator pedal and grip the steering wheel firmly.
Steer to maintain lane position, and then gently brake to
a stop, well off the road, if possible.
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Black plate (2,1)Buick Lucerne Owner Manual - 2011
Maintenance Schedule
Introduction
Notice:Maintenance intervals, checks, inspections,
recommended fluids, and lubricants are necessary
to keep this vehicle in good working condition.
Damage caused by failure to follow scheduled
maintenance might not be covered by the vehicle
warranty.
As the vehicle owner, you are responsible for the
scheduled maintenance in this section. We recommend
having your dealer perform these services. Proper
vehicle maintenance helps to keep the vehicle in good
working condition, improves fuel economy, and reduces
vehicle emissions for better air quality.
Because of all the different ways people use vehicles,
maintenance needs vary. The vehicle might need
more frequent checks and services. Please read the
information under Scheduled Maintenance. To keep the
vehicle in good condition, see your dealer.
The maintenance schedule is for vehicles that:
.carry passengers and cargo within recommended
limits on the Tire and Loading Information label.
See Loading the Vehicle on page 5‑18.
.are driven on reasonable road surfaces within legal
driving limits.
.use the recommended fuel. See Gasoline Octaneon page 6‑6.
{WARNING:
Performing maintenance work on a vehicle can be
dangerous. In trying to do some jobs, you can be
seriously injured. Do your own maintenance work
only if you have the required know-how and the
proper tools and equipment for the job. If you
have any doubt, see your dealer to have a
qualified technician do the work. See Doing Your
Own Service Work on page 6‑4.
At your dealer, you can be certain that you will receive
the highest level of service available. Your dealer has
specially trained service technicians, uses genuine
replacement parts, as well as, up‐to‐date tools and
equipment to ensure fast and accurate diagnostics.
The proper replacement parts, fluids, and lubricants to
use are listed in Recommended Fluids and Lubricants
on page 7‑8andMaintenance Replacement Partson
page 7‑10. We recommend the use of genuine parts
from your dealer.
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Black plate (2,1)Buick Lucerne Owner Manual - 2011
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call 1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication Centre at
1‐800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
representative:
.Vehicle Identification Number. This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Buick, remember that your concern
will likely be resolved at a dealer's facility. That is why
we suggest following Step One first.
STEP THREE —U.S. Owners: Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the Better Business Bureau (BBB) Auto Line
®
Program to enforce your rights.
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Black plate (8,1)Buick Lucerne Owner Manual - 2011
.Emergency Tow From a Public Road or
Highway:Tow to the nearest Buick dealer for
warranty service, or if the vehicle was in a crash
and cannot be driven. Assistance is also given
when the vehicle is stuck in sand, mud, or snow.
.Flat Tire Change: Service to change a flat tire
with the spare tire. The spare tire, if equipped,
must be in good condition and properly inflated.
It is the owner's responsibility for the repair or
replacement of the tire if it is not covered by the
warranty.
.Battery Jump Start: Service to jump start a dead
battery.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting, or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to
Canadian‐Purchased Vehicles
.Fuel delivery: Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Routing Service: Detailed maps of North
America are provided when requested either with
the most direct route or the most scenic route.
There is a six request limit per year. Additional
travel information is also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and Assistance: Must
be over 250 kilometers from where your trip was
started to qualify. General Motors of Canada
Limited requires pre-authorization, original
detailed receipts, and a copy of the repair orders.
Once authorization has been received, the
Roadside Assistance advisor will help you make
arrangements and explain how to receive payment.
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Black plate (9,1)Buick Lucerne Owner Manual - 2011
.Alternative Service:If assistance cannot be
provided right away, the Roadside Assistance
advisor may give permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service, contact the
dealer and request an appointment. By scheduling a
service appointment and advising the service consultant
of your transportation needs, the dealer can help
minimize your inconvenience.
If the vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety related. If it is, please call the dealership, let
them know this, and ask for instructions.
If the dealer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper-to-Bumper (Base Warranty Coverage
period in Canada), extended powertrain, and/or
hybrid‐specific warranties in both the U.S. and Canada.
Several Courtesy Transportation options are available
to assist in reducing inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with each
new vehicle provides detailed warranty coverage
information.
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Black plate (10,1)Buick Lucerne Owner Manual - 2011
Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize inconvenience by providing
several transportation options. Depending on the
circumstances, the dealer can offer one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one‐way or round‐trip shuttle service within reasonable
time and distance parameters of the dealer's area.
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See the dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
The dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if the vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not
be available at every dealer. Please contact the dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change, or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
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Black plate (17,1)Buick Lucerne Owner Manual - 2011
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only if
a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as
law enforcement, could combine the EDR data with the
type of personally identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have access
to the vehicle or the EDR. GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM's defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.
OnStar®
If your vehicle is equipped with an active OnStar
system, that system may also record data in crash
or near crash‐like situations. The OnStar Terms and
Conditions provides information on data collection and
use and is available in the OnStar glove box kit, at
www.onstar.com (U.S.) or www.onstar.ca (Canada),
or by pressing the
Qbutton and speaking to an
advisor.
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