2011 BUICK LUCERNE phone

Black plate (93,1)Buick Lucerne Owner Manual - 2011
To Transfer Audio to the Bluetooth System
From a Cell Phone
During a call with the audio on the cell phone,
press
bg. The audio transfers to the vehicle. If the
audio does not transfer to the vehicle, use the audio
transfer feature on the cell phone. See your cell phone
manufacturers user guide for more information.
Voice Pass-Thru
Voice pass‐thru allows access to the voice recognition
commands on the cell phone. See your cell phone
manufacturers user guide to see if the cell phone
supports this feature.
To access contacts stored in the cell phone:
1. Press and hold
b gfor two seconds.
2. Say “Bluetooth.” The system responds “Bluetooth
ready,” followed by a tone.
3. Say “Voice.” The system responds “OK, accessing
.”
.The cell phone's normal prompt messages will
go through its cycle according to the phone's
operating instructions.
Dual Tone Multi-Frequency (DTMF)
Tones
The Bluetooth system can send numbers and the
numbers stored as name tags during a call. You can
use this feature when calling a menu driven phone
system. Account numbers can also be stored for use.
Sending a Number or Name Tag During
a Call
1. Pressb g. The system responds “Ready,”
followed by a tone.
2. Say “Dial.”
3. Say the number or name tag to send.
Clearing the System
Unless information is deleted out of the in‐vehicle
Bluetooth system, it will be retained indefinitely. This
includes all saved name tags in the phone book and
phone pairing information. For information on how to
delete this information, see the previous sections on
Deleting a Paired Phone and Deleting Name Tags.
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Black plate (97,1)Buick Lucerne Owner Manual - 2011
Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and
external electronic devices are plugged into the
accessory power outlet. If there is interference or static,
unplug the item from the accessory power outlet.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause station
frequencies to interfere with each other. For better radio
reception, most AM radio stations boost the power
levels during the day, and then reduce these levels
during the night. Static can also occur when things like
storms and power lines interfere with radio reception.
When this happens, try reducing the treble on the radio.
FM Stereo
FM signals only reach about 10 to 40 miles
(16 to 65 km). Although the radio has a built-in
electronic circuit that automatically works to reduce
interference, some static can occur, especially around
tall buildings or hills, causing the sound to fade in
and out.
XM™Satellite Radio Service
XM Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United States,
and in Canada. Just as with FM, tall buildings or hills
can interfere with satellite radio signals, causing the
sound to fade in and out. In addition, traveling or
standing under heavy foliage, bridges, garages,
or tunnels may cause loss of the XM signal for a period
of time.
Cellular Phone Usage
Cellular phone usage may cause interference with
the vehicle's radio. This interference may occur
when making or receiving phone calls, charging the
phone's battery, or simply having the phone on. This
interference causes an increased level of static while
listening to the radio. If static is received while listening
to the radio, unplug the cellular phone and turn it off.
Backglass Antenna
The AM-FM antenna is integrated with the rear window
defogger, located in the rear window. Make sure that
the inside surface of the rear window is not scratched
and that the lines on the glass are not damaged. If the
inside surface is damaged, it could interfere with radio
reception. For proper radio reception, the antenna
connector needs to be properly attached to the post
on the glass.
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Black plate (98,1)Buick Lucerne Owner Manual - 2011
If a cellular telephone antenna needs to be attached to
the glass, make sure that the grid lines for the AM-FM
antenna are not damaged. There is enough space
between the grid lines to attach a cellular telephone
antenna without interfering with radio reception.
Notice:Using a razor blade or sharp object to clear
the inside rear window can damage the rear window
antenna and/or the rear window defogger. Repairs
would not be covered by the vehicle warranty. Do
not clear the inside rear window with sharp objects.
Notice: Do not apply aftermarket glass tinting with
metallic film. The metallic film in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
backglass antenna due to metallic tinting materials
will not be covered by the vehicle warranty.XM™ Satellite Radio Antenna
System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep the antenna clear of obstructions for
clear radio reception.
If the vehicle has a sunroof, the performance of the XM
system may be affected if the sunroof is open.
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Black plate (9,1)Buick Lucerne Owner Manual - 2011
Fuels in Foreign Countries
Never use leaded gasoline or any other fuel not
recommended in the previous text on fuel. Costly
repairs caused by use of improper fuel would not be
covered by the vehicle warranty.
To check the fuel availability, ask an auto club,
or contact a major oil company that does business
in the country where you will be driving.
Filling the Tank
{WARNING:
Fuel vapor burns violently and a fuel fire can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions
on the fuel pump island. Turn off the engine
when refueling. Do not smoke near fuel or when
refueling the vehicle. Do not use cellular phones.
Keep sparks, flames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.The tethered fuel cap is located behind a hinged
fuel door on the driver side of the vehicle. If the vehicle
has E85 fuel capability, the fuel cap will be yellow and
state that E85 or gasoline can be used. SeeFuel E85
(85% Ethanol) on page 6‑7.
To open the fuel door, push the rearward center edge in
and release and it will open.
To remove the fuel cap, turn it slowly to the left
(counterclockwise). The fuel cap has a spring in it; if the
cap is released too soon, it will spring back to the right.
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Black plate (11,1)Buick Lucerne Owner Manual - 2011
Filling a Portable Fuel Container
{WARNING:
Never fill a portable fuel container while it is in
the vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
.Dispense fuel only into approved containers.
.Do not fill a container while it is inside a
vehicle, in a vehicle's trunk, pickup bed, or
on any surface other than the ground.(Continued)
WARNING: (Continued)
.Bring the fill nozzle in contact with the inside
of the fill opening before operating the nozzle.
Contact should be maintained until the filling is
complete.
.Do not smoke while pumping fuel.
.Do not use a cellular phone while
pumping fuel.
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Black plate (1,1)Buick Lucerne Owner Manual - 2011
Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-5
GM Mobility Reimbursement Program . . . . . . . . . . . 8-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . . . 8-9
Courtesy Transportation Program . . . . . . . . . . . . . . . 8-9
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 8-11 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-13
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to General Motors . . . 8-14
Service Publications Ordering Information . . . . . 8-14
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-16
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Radio Frequency Identification (RFID) . . . . . . . . . 8-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-18
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Black plate (3,1)Buick Lucerne Owner Manual - 2011
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs
or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to this
informal dispute resolution program prior to filing a court
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do
not agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
STEP THREE
—Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One and
Two, General Motors of Canada Limited wants you to
be aware of its participation in a no-charge Mediation/
Arbitration program. General Motors of Canada Limited
has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved
by an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final
decision, should be completed in approximately
70 days. We believe our impartial program offers
advantages over courts in most jurisdictions because it
is informal, quick, and free of charge.
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Black plate (4,1)Buick Lucerne Owner Manual - 2011
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
Online Owner Center
Buick Owner Center (U.S.)
www.buickownercenter.com
Information and services customized for your specific
vehicle —all in one convenient place.
.Digital owner manual, warranty information,
and more
.Store online service and maintenance records
.Buick dealer locator for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Buick —www.buick.com
Buick Merchandise —www.buickmerchandise.com
Help Center —www.buick.com/pages/mds/helpcenter/
faq.do
.FAQ (Frequently Asked Questions)
.Contact Us
My GM Canada (Canada) www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
.My Showroom: Find and save information on
vehicles and current offers in your area.
.My Dealers: Save details such as address and
phone number for each of your preferred GM
dealers.
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