2011 BUICK LACROSSE center

Black plate (6,1)Buick LaCrosse Owner Manual - 2011
13-6 Customer Information
Customer Assistance
Offices (Mexico)
To contact the Customer Assistance
Center (CAC), use the phone
numbers listed in this section.
Customer assistance is available
Monday through Friday, 08:00 to
20:00 hours, and Saturdays from
08:00 to 15:00 hours.
All e-mail inquiries to the Customer
Assistance Center (CAC) should be
sent to: [email protected].
Mexico
From Mexico City
5329-0818
From Other Mexico Locations
01-800-466-0818
United States and Canada
1-800-521-7300
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
Customer Assistance for
Text Telephone (TTY)
Users (U.S. and Canada)
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1‐800‐263-3830.

Black plate (7,1)Buick LaCrosse Owner Manual - 2011
Customer Information 13-7
Online Owner Center
Buick Owner Center (U.S.)
www.buickownercenter.com
Information and services
customized for your specific
vehicle—all in one convenient
place.
.Digital owner manual, warranty
information, and more.
.Storage for online service and
maintenance records.
.Buick dealer locator for service
nationwide.
.Exclusive privileges and offers.
.Recall notices for your specific
vehicle.
.OnStar and GM Cardmember
Services Earnings summaries. Other Helpful Links:
Buick
—www.buick.com
Buick Merchandise —
www.buickmerchandise.com
Help Center —www.buick.com/
pages/mds/helpcenter/faq.do
.FAQ (Frequently Asked
Questions)
.Contact Us
My GM Canada www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable
tools and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick
links to parts and service
estimates, check trade-in
values, or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.

Black plate (8,1)Buick LaCrosse Owner Manual - 2011
13-8 Customer Information
GM Mobility
Reimbursement Program
(U.S. and Canada)
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.Roadside Assistance
Program (U.S. and
Canada)
For U.S.‐purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1‐888‐889‐2438).
For Canadian‐purchased vehicles,
call
1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN),
and delivery date of the vehicle.
.Description of the problem.

Black plate (13,1)Buick LaCrosse Owner Manual - 2011
Customer Information 13-13
Collision Damage Repair
(U.S. and Canada)
If the vehicle is involved in a
collision and it is damaged,
have the damage repaired by a
qualified technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are
new parts made with the same
materials and construction methods
as the parts with which the vehicle
was originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.Recycled original equipment
parts may also be used for repair.
These parts are typically removed
from vehicles that were total losses
in prior crashes. In most cases,
the parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice
to maintain the vehicle's originally
designed appearance and safety
performance; however, the history
of these parts is not known. Such
parts are not covered by the GM
New Vehicle Limited Warranty, and
any related failures are not covered
by that warranty.
Aftermarket collision parts are
also available. These are made
by companies other than GM and
may not have been tested for the
vehicle. As a result, these parts
may fit poorly, exhibit premature
durability/corrosion problems,
and may not perform properly in
subsequent collisions. Aftermarket
parts are not covered by the GM
New Vehicle Limited Warranty, and
any vehicle failure related to such
parts is not covered by that
warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. The dealer
may have a collision repair center
with GM-trained technicians and
state‐of‐the‐art equipment, or be
able to recommend a collision
repair center that has GM-trained
technicians and comparable
equipment.

Black plate (17,1)Buick LaCrosse Owner Manual - 2011
Customer Information 13-17
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
To contact NHTSA, you may
call the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153);
go tohttp://www.safercar.gov;
or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada Limited.
Call them at 1-800-333-0510 or
write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, please notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Black plate (3,1)Buick LaCrosse Owner Manual - 2011
INDEX i-3
CD Player . . . . . . . . . . . . . . . . . . . . . 7-20
CD/DVD Player . . . . . . . . . . . . . . . . 7-23
Center Console Storage . . . . . . . . 4-1
Chains, Tire . . . . . . . . . . . . . . . . . . 10-69
ChargingSystem Light . . . . . . . . . . . . . . . . . 5-16
Check
Engine Light . . . . . . . . . . . . . . . . . . 5-17
IgnitionTransmission Lock . . . . . . . . 10-28
Child Restraints
Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . . 3-46
Lower Anchors and Tethers for Children . . . . . . . . . 3-52
Older Children . . . . . . . . . . . . . . . . 3-44
Securing . . . . . . . . . . . . . . . . 3-61, 3-63
Systems . . . . . . . . . . . . . . . . . . . . . . 3-49
Circuit Breakers . . . . . . . . . . . . . . 10-39 Cleaning
Exterior Care . . . . . . . . . . . . . . . 10-92
Interior Care . . . . . . . . . . . . . . . . 10-97
Climate Control Systems Automatic . . . . . . . . . . . . . . . . . . . . . . 8-1
Dual Automatic . . . . . . . . . . . . . . . . 8-4
Clock . . . . . . . . . . . . . . . . . . . . . . . 5-5, 5-6
Cluster, Instrument . . . . . . . . . . . . 5-10
Collision Damage Repair . . . . . 13-13
Compact Spare Tire . . . . . . . . . . 10-85
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Compressor Kit, Tire Sealant . . . . . . . . . . . . . . . . . . . . . . 10-72
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convenience Net . . . . . . . . . . . . . . . 4-2
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-18
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-13 Cooling System . . . . . . . . . . . . . . . 10-17
Engine Messages . . . . . . . . . . . . 5-35
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . 13-11
Cruise Control . . . . . . . . . . . . . . . . . 9-39 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6 Offices . . . . . . . . . . . . . . . . . . 13-5, 13-6
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service PublicationsOrdering Information . . . . . . 13-15
Customer Satisfaction
Procedure . . . . . . . . . . . . . . 13-1, 13-3

Black plate (4,1)Buick LaCrosse Owner Manual - 2011
i-4 INDEX
D
Damage Repair, Collision . . . . . 13-13
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . .v
Data Recorders, Event . . . . . . . 13-18
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3
Defensive Driving . . . . . . . . . . . . . . . 9-2
Delayed Locking . . . . . . . . . . . . . . . 2-12
Devices, Auxiliary . . . . . . . 7-31, 7-34
Differential, Limited-Slip . . . . . . . 9-38
Displays . . . . . . . . . . . . . . . . . . . . . . . 5-29
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-5
Door Ajar Messages . . . . . . . . . . . . . . . 5-34
Delayed Locking . . . . . . . . . . . . . . 2-12
Locks . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Power Locks . . . . . . . . . . . . . . . . . . 2-11
Rear Seat Pass-Through . . . . . 3-13
Drive Systems
All-Wheel Drive . . . . . . . . . . . . . . . 9-31
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-25 Driving
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-56
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Highway Hypnosis . . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . . 9-8
If the Vehicle is Stuck . . . . . . . . . 9-11
Loss of Control . . . . . . . . . . . . . . . . 9-6
Off-Road Recovery . . . . . . . . . . . . 9-6
Vehicle Load Limits . . . . . . . . . . . 9-12
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-7
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . . . 1-23
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 8-4
DVD Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 7-36
DVD/CD Player . . . . . . . . . . . . . . . . 7-23
E
Electric Parking Brake Light . . . 5-20
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . 9-62
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-39
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-39
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-42
Overload . . . . . . . . . . . . . . . . . . . 10-38
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-44
Electronic Stability Control . . . . . 9-37
Electronic Stability Control (ESC)/Traction Control
System (TCS) Indicator
Warning Light . . . . . . . . . . . . . . . . 5-22

Black plate (9,1)Buick LaCrosse Owner Manual - 2011
INDEX i-9
Messages (cont.)Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Object Detection System . . . . . 5-37
Ride Control System . . . . . . . . . . 5-37
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Transmission . . . . . . . . . . . . . . . . . 5-38
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-33
Window . . . . . . . . . . . . . . . . . . . . . . . 5-39
Mirrors
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-17
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-17
Manual Rearview . . . . . . . . . . . . . 2-18
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 2-17
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-56
N
NavigationVehicle Data Recording
and Privacy . . . . . . . . . . . . . . . 13-19
Net, Convenience . . . . . . . . . . . . . . 4-2
New Vehicle Break-In . . . . . . . . . . 9-16
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-37
Object Detection, Side Blind Zone Alert (SBZA) . . . . . . . . . . . 9-44
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-11
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 9-6
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-9
Engine Oil Life System . . . . . 10-13
Messages . . . . . . . . . . . . . . . . . . . . 5-35
Pressure Light . . . . . . . . . . . . . . . . 5-23
Older Children, Restraints . . . . . 3-44
Online Owner Center . . . . . . . . . . 13-7
OnStar
®System . . . . . . . . . . . . . . . 1-24
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . 10-22
Overheating, Engine . . . . . . . . . . 10-21
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . 7-3, 7-5
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . 9-25
Shifting Out of . . . . . . . . . . . . . . . . 9-26
Park Tilt Mirrors . . . . . . . . . . . . . . . . 2-17
Parking Assist, Ultrasonic . . . . . . . . . . . . . 9-42
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-33
Brake and P (Park)
Mechanism Check . . . . . . . . 10-29
Over Things That Burn . . . . . . . 9-27
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-15
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Passenger Sensing System . . . 3-37
Perchlorate Materials
Requirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-39
Phone Bluetooth . . . . . . . . . 7-46, 7-48, 7-53