2011 BUICK LACROSSE navigation system

Black plate (55,1)Buick LaCrosse Owner Manual - 2011
Infotainment System 7-55
Connecting to a Different Phone
To connect to a different cell phone,
the Bluetooth system looks for the
next available cell phone in the
order in which all the available cell
phones were paired. Depending
on which cell phone you want to
connect to, you may have to use
this command several times.
1. Press
bg. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. Say “Bluetooth.”
3. Say “Change phone.”
.If another cell phone is
found, the response will
be“ is now
connected.”
.If another cell phone is not
found, the original phone
remains connected.
Storing and Deleting Phone
Numbers
The system can store up to
30 phone numbers as name tags
in the Hands‐Free Directory that is
shared between the Bluetooth and
OnStar systems.
The following commands are used
to delete and store phone numbers.
Store: This command will store
a phone number or a group of
numbers as a name tag.
Digit Store: This command allows
a phone number to be stored as a
name tag by entering the digits one
at a time.
Delete: This command is used to
delete individual name tags.
Delete All Name Tags: This
command deletes all stored
name tags in the Hands‐Free
Calling Directory and the OnStar
Turn‐by‐Turn Destinations Directory. Using the
“Store”Command
1. Pressb g. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. Say “Store.”
3. Say the phone number or group of numbers you want to store
all at once with no pauses, then
follow the directions given by the
system to save a name tag for
this number.
Using the “Digit Store” Command
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the
last number.
To hear all of the numbers
recognized by the system,
say “Verify” at any time.
1. Press
b g. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. Say “Digit Store.”

Black plate (56,1)Buick LaCrosse Owner Manual - 2011
7-56 Infotainment System
3. Say each digit, one at atime, that you want to store.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone. After
the last digit has been entered,
say “Store,” and then follow the
directions given by the system to
save a name tag for this number.
Using the “Delete”Command
1. Press
b g. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. Say “Delete.”
3. Say the name tag you want to delete. Using the
“Delete All Name Tags”
Command
This command deletes all stored
name tags in the Hands Free
Calling Directory and the OnStar
Turn‐by‐Turn Destinations Directory.
To delete all name tags:
1. Press
b g. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. Say “Delete all name tags.”
Listing Stored Numbers
The List command will list all the
stored numbers and name tags.
Using the “List”Command
1. Press
b g. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. Say “Directory.”
3. Say “Hands Free Calling.”
4. Say “List.”
Making a Call
Calls can be made using the
following commands.
Dial or Call: The dial or
call command can be used
interchangeably to dial a phone
number or a stored name tag.
Digit Dial: This command allows
a phone number to be dialed by
entering the digits one at a time.
Re‐dial: This command is used to
dial the last number used on the cell
phone.
Using the “Dial”or“Call”
Command
1. Press
b g. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.

Black plate (57,1)Buick LaCrosse Owner Manual - 2011
Infotainment System 7-57
Using the“Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the
last number.
To hear all of the numbers
recognized by the system,
say “Verify” at any time.
1. Press
b g. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. Say “Digit Dial.”
3. Say each digit, one at a time, that you want to dial. After each
digit is entered, the system
repeats back the digit it heard
followed by a tone. After the
last digit has been entered,
say “Dial.” Once connected, the person called
will be heard through the audio
speakers.
Using the
“Re‐dial”Command
1. Press
b g. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. After the tone, say “Re‐dial.”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.Pressb gto answer the call.
.Press$ ito ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Pressbgto answer an
incoming call when another
call is active. The original
call is placed on hold.
.Pressb gagain to return to the
original call.
.To ignore the incoming call,
no action is required.
.Press$ ito disconnect the
current call and switch to the call
on hold.

Black plate (59,1)Buick LaCrosse Owner Manual - 2011
Infotainment System 7-59
Voice Pass-Thru
Voice pass‐thru allows access to
the voice recognition commands on
the cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the cell
phone:
1. Press
bg. For vehicles with a
navigation system, say “Hands
Free” after the tone.
2. Say “Bluetooth.” The system
responds “Bluetooth ready,”
followed by a tone.
3. Say “Voice.” The system
responds “OK, accessing
.”
.The cell phone's normal
prompt messages will
go through their cycle
according to the phone's
operating instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored
as name tags during a call.
You can use this feature when
calling a menu‐driven phone
system. Account numbers can
also be stored for use.
Sending a Number or Name Tag
During a Call
1. Press
b g. The system
responds “Ready,”followed
by a tone.
2. Say “Dial.”
3. Say the number or name tag to send.
Clearing the System
Unless information is deleted out
of the in‐vehicle Bluetooth system,
it will be retained indefinitely.
This includes all saved name tags
in the phone book and phone
pairing information. For information
on how to delete this information,
see “Deleting a Paired Phone”
and “Storing and Deleting Phone
Numbers.”

Black plate (47,1)Buick LaCrosse Owner Manual - 2011
Driving and Operating 9-47
WARNING (Continued)
Do not back the vehicle by only
looking at the RVC screen, or use
the screen during longer, higher
speed backing maneuvers or
where there could be cross-traffic.
Your judged distances using the
screen will differ from actual
distances.
If you do not use proper care
before backing up, you could
hit a vehicle, child, pedestrian,
bicyclist, or pet, resulting in
vehicle damage, injury, or death.
Even though the vehicle has
the RVC system, always check
carefully before backing up by
checking behind and around the
vehicle.An image appears on the navigation
screen with the message Check
Surroundings for Safety when the
vehicle is shifted into R (Reverse).
The navigation screen goes to the
previous screen after approximately
10 seconds once the vehicle is
shifted out of R (Reverse).
To cancel the delay, do one of the
following:
.Press a hard key on the
navigation system.
.Shift into P (Park).
.Reach a vehicle speed of
8 km/h (5 mph).
Turning the Rear Vision Camera
System On or Off
To turn the RVC system on or off:
1. Shift into P (Park).
2. Press the CONFIG button to enter the configure menu
options.
3. Select Display.
4. Select Rear Camera Options.
5. Select Camera. When a checkmark appears next to the
Camera option, then the RVC
system is on.

Black plate (48,1)Buick LaCrosse Owner Manual - 2011
9-48 Driving and Operating
Symbols
The navigation system may
have a feature that lets the driver
view symbols on the navigation
screen while using the RVC.
The Ultrasonic Rear Park Assist
(URPA) system must not be
disabled to use the caution symbols.
The error message Rear Parking
Assist Symbols Unavailable may
display if URPA has been disabled
and the symbols have been turned
on. SeeUltrasonic Parking Assist
on page 9‑42.
The symbols appear and may
cover an object when viewing the
navigation screen when an object
is detected by the URPA system. To turn the symbols on or off:
1. Shift into P (Park).
2. Press the CONFIG button
to enter the configure menu
options.
3. Select Display.
4. Select Rear Camera Options.
5. Select Symbols. When a checkmark appears next to
the Symbols option, symbols
will appear.
Guidelines
The RVC system has a guideline
overlay that can help the driver align
the vehicle when backing into a
parking spot.
To turn the guidelines on or off:
1. Shift into P (Park).
2. Press the CONFIG button to enter the configure menu
options. 3. Select Display.
4. Select Rear Camera Options.
5. Select Guidelines. When a
checkmark appears next to the
Guidelines option, guidelines will
appear.
Rear Vision Camera Error
Messages
SERVICE REAR VISION CAMERA
SYSTEM: This message can
display when the system is not
receiving information it requires
from other vehicle systems.
If any other problem occurs or if a
problem persists, see your dealer.

Black plate (1,1)Buick LaCrosse Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-6
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-8
Roadside Assistance Program (Mexico) . . . . . . . . . 13-10
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-13
Service Publications Ordering Information . . . . . . 13-15
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-18
Event Data Recorders . . . . . . 13-18
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency Identification (RFID) . . . . . . . 13-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-20
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill
are important to the dealer and
to Buick. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that
level. If the matter has already
been reviewed with the sales,
service, or parts manager, contact
the owner of the dealership or
the general manager.

Black plate (19,1)Buick LaCrosse Owner Manual - 2011
Customer Information 13-19
GM will not access this data or
share it with others except: with
the consent of the vehicle owner
or, if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part
of GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or
may be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar®
If the vehicle is equipped with
an active OnStar system, that
system may also record data in
crash or near crash‐like situations.
The OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit,
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or
by pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in
some vehicles for functions such
as tire pressure monitoring and
ignition system security, as well as
in connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.