
Black plate (9,1)Buick LaCrosse Owner Manual - 2011
Customer Information 13-9
Coverage
Services are provided up to
5 years/160 000 km (100,000 mi),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Buick and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program
at any time without notification.
Buick and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service
to unlock the vehicle if you are
locked out. A remote unlock
may be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this
service is given.
.Emergency Tow from a Public
Road or Highway: Tow to
the nearest Buick dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is
not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.

Black plate (10,1)Buick LaCrosse Owner Manual - 2011
13-10 Customer Information
Services Specific to
Canadian‐Purchased Vehicles
.Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or
the most scenic route. There
is a six request limit per year.
Additional travel information
is also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where
your trip was started to qualify.
General Motors of Canada Limited requires
pre-authorization, original
detailed receipts, and a
copy of the repair orders.
Once authorization has
been received, the Roadside
Assistance advisor will help
you make arrangements and
explain how to receive payment.
.Alternative Service:
If assistance cannot be
provided right away, the
Roadside Assistance advisor
may give permission to get
local emergency road service.
You will receive payment, up to
$100, after sending the original
receipt to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Roadside Assistance
Program (Mexico)
Roadside Assistance is available
24 hours a day, 365 days of
the year.
For detailed information about
Roadside Assistance, please see
the brochure provided with your
new vehicle or visit our website
at: www.buick.com.mx. Navigate
the site and click on
“Asistencia
en el Camino.” E-mail
correspondence should be sent
to: [email protected].
To contact Roadside Assistance by
phone, use the following numbers:
Mexico
01-800-466-0818
United States
1-866-466-8197
Canada
1-800-268-6800

Black plate (18,1)Buick LaCrosse Owner Manual - 2011
13-18 Customer Information
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, the vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that
will assist in understanding how
a vehicle's systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 seconds
or less. The EDR in this vehicle is
designed to record such data as:
.How various systems in the
vehicle were operating.
.Whether or not the driver and
passenger safety belts were
buckled/fastened.
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal.
.How fast the vehicle was
traveling. This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by the vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age,
and crash location) is recorded.
However, other parties, such as
law enforcement, could combine
the EDR data with the type of
personally identifying data
routinely acquired during a
crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such
as law enforcement, that have the
special equipment, can read the
information if they have access
to the vehicle or the EDR.

Black plate (19,1)Buick LaCrosse Owner Manual - 2011
Customer Information 13-19
GM will not access this data or
share it with others except: with
the consent of the vehicle owner
or, if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part
of GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or
may be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar®
If the vehicle is equipped with
an active OnStar system, that
system may also record data in
crash or near crash‐like situations.
The OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit,
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or
by pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in
some vehicles for functions such
as tire pressure monitoring and
ignition system security, as well as
in connection with conveniences
such as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.

Black plate (1,1)Buick LaCrosse Owner Manual - 2011
INDEX i-1
A
Accessories andModifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-24
Adaptive Forward Lighting (AFL) . . . . . . . . . . . . . . . . . 6-4
Add-On Electrical
Equipment . . . . . . . . . . . . . . . . . . . 9-62
Adjustments Lumbar, Front Seats . . . . . . . . . . . 3-7
Air Cleaner/Filter, Engine . . . . . 10-15
Air Conditioning . . . . . . . . . . . . . . . . 8-1
Air Filter, Passenger
Compartment . . . . . . . . . . . . . . . . . 8-8
Air Intake . . . . . . . . . . . . . . . . . . . . . . . 8-8
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-8
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 3-43
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . 3-34
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . 3-37
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-34 Airbag System (cont.)
What Will You See After
an Airbag Inflates? . . . . . . . . . . 3-35
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . 3-32
Where Are the Airbags? . . . . . . 3-31
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 3-42
Passenger Status Indicator . . . 5-15
Readiness Light . . . . . . . . . . . . . . 5-14
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 3-41
System Check . . . . . . . . . . . . . . . . 3-29
Alarm System Anti-Theft . . . . . . . . . . . . . . . . . . . . . 2-14
All-Wheel Drive . . . . . . . . . . . . . . . . 9-31
AM-FM Radio . . . . . . . . . . . . . . . . . . 7-12
Antenna Satellite Radio . . . . . . . . . . . . . . . . 7-20
Anti-Theft Alarm System . . . . . . . . . . . . . . . . 2-14
Alarm System Messages . . . . . 5-38 Antilock Brake
System (ABS) . . . . . . . . . . . . . . . . 9-32
Warning Light . . . . . . . . . . . . . . . . . 5-21
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . 10-92
Interior . . . . . . . . . . . . . . . . . . . . . . 10-97
Assistance Program,
Roadside . . . . . . . . . . . . . . 13-8, 13-10
Audio Players . . . . . . . . . . . . . . . . . 7-20 CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
CD/DVD . . . . . . . . . . . . . . . . . . . . . . 7-23
Audio System Backglass Antenna . . . . . . . . . . . 7-19
Radio Reception . . . . . . . . . . . . . . 7-19
Theft-Deterrent Feature . . . . . . . . 7-2
Automatic
Climate Control System . . . . . . . . 8-1
Headlamp System . . . . . . . . . . . . . 6-3
Automatic Transmission . . . . . . . 9-28 Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-15
Manual Mode . . . . . . . . . . . . . . . . . 9-30
Shift Lock ControlFunction Check . . . . . . . . . . . 10-28
Auxiliary Devices . . . . . . . . 7-31, 7-34

Black plate (2,1)Buick LaCrosse Owner Manual - 2011
i-2 INDEX
B
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-27Jump Starting . . . . . . . . . . . . . . . 10-86
Load Management . . . . . . . . . . . . . 6-6
Power Protection . . . . . . . . . . . . . . 6-7
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 5-33
Blade Replacement, Wiper . . . 10-29
Bluetooth . . . . . . . . . . 7-46, 7-48, 7-53
Brake System Warning Light . . . 5-19
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-24 Antilock . . . . . . . . . . . . . . . . . . . . . . . 9-32
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 9-35
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-25
Parking . . . . . . . . . . . . . . . . . . . . . . . 9-33
System Messages . . . . . . . . . . . . 5-33
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 Break-In, New Vehicle . . . . . . . . . 9-16
Bulb Replacement . . . . . . . . . . . . 10-37
Fog Lamps . . . . . . . . . . . . . . . . . . . . 6-5
Halogen Bulbs . . . . . . . . . . . . . . 10-33
Headlamp Aiming . . . . . . . . . . . 10-30
Headlamps . . . . . . . . . . . . . . . . . 10-33
Headlamps, Front TurnSignal and Parking
Lamps . . . . . . . . . . . . . . . . . . . . 10-34
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . 10-33
License Plate Lamps . . . . . . . 10-36
Taillamps, Turn Signal, Stoplamps, and
Back-Up Lamps . . . . . . . . . . . 10-35
Buying New Tires . . . . . . . . . . . . . 10-64
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 5-5
California
Fuel Requirements . . . . . . . . . . . 9-51
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 10-3
Warning . . . . . . . . . . . . . . . . . . . . . . 10-3
Camera, Rear Vision . . . . . . . . . . 9-46
Canadian Vehicle Owners . . . . . . . . iv
Capacities and Specifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 9-27
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Winter Driving . . . . . . . . . . . . . . . . . 9-9
Cautions, Danger, and
Warnings . . . . . . . . . . . . . . . . . . . . . . . . .v

Black plate (3,1)Buick LaCrosse Owner Manual - 2011
INDEX i-3
CD Player . . . . . . . . . . . . . . . . . . . . . 7-20
CD/DVD Player . . . . . . . . . . . . . . . . 7-23
Center Console Storage . . . . . . . . 4-1
Chains, Tire . . . . . . . . . . . . . . . . . . 10-69
ChargingSystem Light . . . . . . . . . . . . . . . . . 5-16
Check
Engine Light . . . . . . . . . . . . . . . . . . 5-17
IgnitionTransmission Lock . . . . . . . . 10-28
Child Restraints
Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . . 3-46
Lower Anchors and Tethers for Children . . . . . . . . . 3-52
Older Children . . . . . . . . . . . . . . . . 3-44
Securing . . . . . . . . . . . . . . . . 3-61, 3-63
Systems . . . . . . . . . . . . . . . . . . . . . . 3-49
Circuit Breakers . . . . . . . . . . . . . . 10-39 Cleaning
Exterior Care . . . . . . . . . . . . . . . 10-92
Interior Care . . . . . . . . . . . . . . . . 10-97
Climate Control Systems Automatic . . . . . . . . . . . . . . . . . . . . . . 8-1
Dual Automatic . . . . . . . . . . . . . . . . 8-4
Clock . . . . . . . . . . . . . . . . . . . . . . . 5-5, 5-6
Cluster, Instrument . . . . . . . . . . . . 5-10
Collision Damage Repair . . . . . 13-13
Compact Spare Tire . . . . . . . . . . 10-85
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Compressor Kit, Tire Sealant . . . . . . . . . . . . . . . . . . . . . . 10-72
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convenience Net . . . . . . . . . . . . . . . 4-2
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-18
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-13 Cooling System . . . . . . . . . . . . . . . 10-17
Engine Messages . . . . . . . . . . . . 5-35
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . 13-11
Cruise Control . . . . . . . . . . . . . . . . . 9-39 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Messages . . . . . . . . . . . . . . . . . . . . 5-34
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6 Offices . . . . . . . . . . . . . . . . . . 13-5, 13-6
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service PublicationsOrdering Information . . . . . . 13-15
Customer Satisfaction
Procedure . . . . . . . . . . . . . . 13-1, 13-3

Black plate (4,1)Buick LaCrosse Owner Manual - 2011
i-4 INDEX
D
Damage Repair, Collision . . . . . 13-13
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . .v
Data Recorders, Event . . . . . . . 13-18
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3
Defensive Driving . . . . . . . . . . . . . . . 9-2
Delayed Locking . . . . . . . . . . . . . . . 2-12
Devices, Auxiliary . . . . . . . 7-31, 7-34
Differential, Limited-Slip . . . . . . . 9-38
Displays . . . . . . . . . . . . . . . . . . . . . . . 5-29
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-5
Door Ajar Messages . . . . . . . . . . . . . . . 5-34
Delayed Locking . . . . . . . . . . . . . . 2-12
Locks . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Power Locks . . . . . . . . . . . . . . . . . . 2-11
Rear Seat Pass-Through . . . . . 3-13
Drive Systems
All-Wheel Drive . . . . . . . . . . . . . . . 9-31
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-25 Driving
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-56
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Highway Hypnosis . . . . . . . . . . . . . 9-8
Hill and Mountain Roads . . . . . . . 9-8
If the Vehicle is Stuck . . . . . . . . . 9-11
Loss of Control . . . . . . . . . . . . . . . . 9-6
Off-Road Recovery . . . . . . . . . . . . 9-6
Vehicle Load Limits . . . . . . . . . . . 9-12
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-7
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Driving for Better Fuel Economy . . . . . . . . . . . . . . . . . . . . . 1-23
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 8-4
DVD Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 7-36
DVD/CD Player . . . . . . . . . . . . . . . . 7-23
E
Electric Parking Brake Light . . . 5-20
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . 9-62
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-39
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-39
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-42
Overload . . . . . . . . . . . . . . . . . . . 10-38
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-44
Electronic Stability Control . . . . . 9-37
Electronic Stability Control (ESC)/Traction Control
System (TCS) Indicator
Warning Light . . . . . . . . . . . . . . . . 5-22