Navigation SystemClient Assistance
Visiting Your DealerWe strive to make this manual as
complete as possible and to answer all
questions regarding operation of the
system. Occasionally, you may run into
a specific issue that you cannot find in
the book. You may save yourself a trip
to the dealer by first consulting the
following resources:
• The Troubleshooting section (see
page 126).
• The Frequently Asked Questions
(FAQs) section (see page 117).
• For detailed questions regarding
audio or other systems that interact
with the navigation system, see your
Owner’s Manual or the Advanced
Technology Guide.
• Call Acura Client Services (see
“Acura Automobile Client Services”
on page 102).
• For database or POI issues, follow the
guidelines in the “Reporting Errors”
section (see page 102).If your question is still unanswered and
you wish to visit the dealer, please be
prepared to demonstrate the issue to the
service consultant. That way, the service
consultant can document the issue for
the factory to allow more efficient
troubleshooting.
Some issues may at first seem random,
but you may notice a pattern. For
example, they only occur when you
enter a specific address, or when driving
on a certain road, or just when it’s cold.
This information is very useful to the
service consultant. Be patient, the
service consultant may be unfamiliar
with your specific issue.
Obtaining a Navigation
Update DVDAcura is continually expanding the
scope of the navigation system.
Upgraded software with improved
mapping will be made available for
purchase periodically, usually in the fall
of each year.
To purchase an updated DVD or a
replacement DVD, order online at
www.acuranavi.ca.
NOTE:
• DVDs are not available at your
dealer. However, the dealer may
order a DVD for you as a courtesy.
There is no program for free DVD
updates.
• The DVD order line staff cannot
answer technical questions regarding
navigation operation, coverage, or
POIs.
• Purchasing used discs from alternate
sources or online auctions may cause
operational problems since they are
likely to be incompatible with your
current software.
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