2010 VOLKSWAGEN GOLF Maintenance program

Warranty
Owner's information
Dear
This supplement contains the limited
whichever occurs first and powertrain whicheve r occurs first. Your vehicle has a warranty corrosion perforation for a period of 12 years irrespective of mileage.
in addition, your vehic le is covered by Emissions
Limited Warranties mandated by Federa l
Vermont , Washington and
the of Massachusetts and Penn­
sylvania and have purch ased a
for vehicles
equipped to meet California's Partial
information labe l cated under the hood. Therefore , the owner of a
Vo lkswagen model equipped to meet California's
consu lt these warranties whenever a repair
to your emission control system is required to de­
term ine whether it is covered by warranty . Your
2
to your Volkswagen is important
to us. Any questions concerning warranty cover ­
age should be directed to:
Volkswagen Group of America, Customer Hamlin Road Auburn
you have a concern or you are not satisfied with
the serv ice that you receive from your dealer, we sugg est that you discuss it with the Serv ice Man­
ager at your dea le rship. it is not reso lved throug h
your dealership , you may
wagen Customer Center.
the event that you r authorized Volkswagen er or Volkswagen Customer Representative
h as been unable to address the conce rn to your satisfaction, you may take adva ntage of BBB AU­a program administered through the of Better Business Bureaus. The BBB AU­
Traffic & Motor Vehicle Safety Act of 1966" requires manufacturers to be in a position to
contact
you change your address or
buy a used Volkswagen model, complete one of the postcards in the middle of the warranty and
maintenance booklet. You need not use the card if
you purchased your Volkswagen throug h an
authorized Volkswagen dealer.

Warranty
This bookle t contains the limited warranties cable to your new Volkswagen Please read
thes e warranties
bumper to bumper coverage for 3
year s or whichever occurs first and Powertraln Limited Warranty coverage for 5 years or
addition , your vehicle is covered by emissions
contro l sys tem limited warrant ies .
derstanding the limited warranties that apply to your Volkswagen mode l is important to us . Any questions concerning warranty coverage should be
directed to:
V o l
kswagen G ro up of America, C ustomer
48326
Telephon e: 1
Emissions W arranty Supplement for additional information on
addi tion to and sepa rate from the above
an operating unit of Volkswagen
2
USA Warranty and Maintenance Group
of Amer ica.
( "Volkswagen ") also offers
you complimentary participation in the Volkswagen
Carefree Maintenance Program described in this
booklet.
you have a concern or you are not satisfied with
the service that you receive from your dealer, we suggest that you discuss it with the Service it is not resolved through
your deale rship, you may or write to the wagen Custome r CARE Center.
er or Vo lkswage n Custome r CA RE Representative
h as been unable to address the concern to your
satisfac tion, you may take advantage of BBB
a program administered through the
Council of B etter Business Bureaus. The BBB
Notice of Address Change
Notice of Use d
requires manufacturers to be in a position to contac t vehic le owne rs if a co rrection of a safety­
related defect or a noncomplia nce with an
you ch ange your address or
buy a used Vo lkswagen model, comp le te one of the postcards in the middle of this booklet. need not use thi s card if you purchased your
Volkswagen through an authorized Volkswagen
deale r.

This New Limited Warranty is a utom atically
transferred without cost if the ownersh ip of the ve­changes within the Warranty period.
F
ree-of-charge repair
Repairs under this limited warranty are free of
charge. dealer re­
pair the defective part or replace it w ith a new or remanufactured genu ine part .
Emergency repairs
an emergency repair was performed by a non­service re ceipts, repair
orders, and parts removed from your
What is not covered
Tires
Tires are
not covered by this warranty, but
are separately warranted by the tire manufacturer. To assist you in obtaining related Warranty infor­
mation, a list of tire manufacturer s and addresses
is provided at the end of thi s book let.
whichever occurs
first (i.e. headligh t adjustment). This warran­
ty does not cove r w heel or tire balanc­
ing.
Damage or malfunctions due to misuse, n egligence, alteration, accident or fire
This limited warranty does not cover:
model to the nearest au­
thorized
dealer, together with the paid receipts, repair or­ders, and repla ced parts must be submitted to your
authorized
installati on of any non Genuine alter the
vehicle performance specifications from those set by the vehicle manufacturer , modificati ons to the
v eh icle (inc luding the engine management sys­
tem) , accessories
o r use d parts, or the resultant dam­age to associated parts or systems; or
Non-Genuine parts (referred to as Aftermarket parts), crash parts r epaired due to
d am age in a
parts) , parts obtained from another
used vehicle (referred to as parts), and any resu ltant damage to associa ted vehicle parts or systems caused by the failure of the aforemen ­
tioned parts; or
Damage or malfunctions which were caused by
the alteration of the vehic le, in particu la r any major or structural altera tio ns i nclu ding but not limit ed to
the conversion of the vehicle to a convertib le or th e
m odification of th e roof to accommoda te a g lass
roof structur e or other structural alterations ;
o r
including but not limit­
ed to the installati on of eng ine management com-
ponents not approved by
Carefree Maintenance Please consult the wage n Carefree Maintenance Program guidelines in the maintenance section of this booklet.
4 USA Warranty and Maintenance

whichever occurs first. <1
The maintenance intervals in this book let are
based on or pe rformed at th e customer's request, are not cove red under the Volkswage n Carefree Maintenance Program. <1
Where to go for the
Volkswagen Carefree Maintenance Progra m ice can be honored by any authorized Volkswagen in the Uni ted including its territories .
The Volkswagen Carefree Maintenance Program
Serv ice,
be per­
formed by an autho rized Volkswagen dealer. your Volkswagen is within the United States
Volkswagen Carefree Maintenance Program ,
Missed Maintenance
Volkswagen recommend s that the cust omer have
M aintenance Services performed at the scheduled
time or mileage.
However ,
if a Maintenanc e Service is missed , it
ne ed not be "picked up" Rather, Volkswagen
dealers
Proof of United States residence is require d. you may be
asked to pay for the repair .
Volkswage n dealer , who
Additiona l services not specified in the Mainte­
nance suggested by the
Volkswagen not reimburse owners for
Maintenance Services performed at independent
facilities .
When the
in service as a "demons trator" or "com­
pany " car, on the date such vehicle is first
transfer red without cost if the ownership of the vehicle changes within the
cove rage period . <1
Maintenance 27

and Replace
(observe expiration date)
At the 3 year mark , then every 2 year s less of
gen Carefree Maintenance Program
Haldex clutc h : Chan ge Fir st ment included under the V olkswagen Carefree
Maintenance Program if mileage is t han or eq ua l to a nd only).
42 USA Warranty and Maintenance
Every 4 years regardless of miles driven :
Ad Blue®: Change nu id if the m ileage is under m iles (Passat engin e only)
Air element and snow screen : Replace
engines except and

Brake fluid replacement
of driven . First under the Volk swagen Carefree
Maint enance Program if is to miles.
Brake
Date: ........... .............
Today's date and
stamp
A brake
replacement was performed on: ...........................................
Next Brake
sta mp
Maintenance