2010 SATURN AURA key

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of the vehicle
are resolved by the retailer’s sales or service
departments. If, for any reason, your ownership
experience falls below your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO:Should you need additional assistance,
in the U.S., contact the Saturn Customer Assistance
Center by calling 1-800-553-6000. In Canada, call
the Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance Center
team member will handle your call and assist in
providing product and warranty information, the nearestretailer location, roadside assistance, brochures,
literature and discuss any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:•Vehicle Identification Number (VIN). This 17-digit
number can be found on the vehicle registration
or title, on the upper driver side corner of the
instrument panel, or on your roadside assistance
key card.
•The name of your selling and servicing retail facility.
•Vehicle delivery date and present mileage.
•Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility. That
is why we suggest you follow Step One first.
STEP THREE (U.S. Owners):Both Saturn and its
retailers are committed to making sure you are
completely satisfied with your Saturn vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, Saturn
and its retailers offer the additional assistance of a
neutral party through our voluntary participation
in a mediation/arbitration program called Better Business
Bureau (BBB) Auto Line.
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Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:
1. The device may not cause interference.
2. The device must accept any interference received,
including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
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Dinghy Towing................................................5-25
Disarming the System.....................................3-16
Disc, MP3......................................................4-61
Doing Your Own Service Work........................... 6-4
Dolly Towing..................................................5-26
Dome Lamps .................................................4-13
Door
Ajar Reminder.............................................. 3-8
Delayed Locking........................................... 3-9
Locks.......................................................... 3-8
Power Locks................................................ 3-8
Programmable Automatic Door Locks............... 3-9
Rear Door Security Locks.............................3-10
Driver Information Center (DIC).........................4-39
DIC Operation and Displays..........................4-40
DIC Vehicle Personalization..........................4-46
DIC Warnings and Messages........................4-42
Driver Shift Control.........................................1-14
Driver Shift Control (DSC)................................3-24
Driving
At Night.....................................................5-12
Before a Long Trip......................................5-14
Defensive..................................................... 5-2
Drunk.......................................................... 5-2
Highway Hypnosis.......................................5-14
Hill and Mountain Roads..............................5-15
In Rain and on Wet Roads...........................5-13Driving (cont.)
Loss of Control...........................................5-11
Off-Road Recovery......................................5-11
Rocking Your Vehicle to Get it Out.................5-18
Winter........................................................5-16
Driving for Better Fuel Economy.......................1-23
Driving on Grades...........................................5-32
Driving on Snow or Ice....................................5-16
Driving with a Trailer.......................................5-31
Dual Tone Multi-Frequency (DTMF) Tones..........4-77
E
E85 Fuel......................................................... 6-8
EDR .............................................................8-15
Ejecting a CD................................................4-58
Electric Power Steering..................................... 5-9
Electrical Equipment, Add-On............................6-96
Electrical System
Engine Compartment Fuse Block.................6-100
Fuses........................................................6-97
Instrument Panel Fuse Block.........................6-97
Power Windows and Other Power Options......6-97
Rear Compartment Fuse Block....................6-102
Windshield Wiper Fuses...............................6-96
Electronic Immobilizer
PASS-Key
®III+...........................................3-17
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Electronic Immobilizer Operation
PASS-Key®III+...........................................3-17
Electronic Stability Control................................. 5-5
Electronic Stability Control Indicator Light...........4-32
Emergency Trunk Release Handle.....................3-12
Emissions Inspection and Maintenance
Programs...................................................4-36
Ending a Call.................................................4-76
Engine
Air Cleaner/Filter.........................................6-21
Check and Service Engine Soon Lamp...........4-34
Compartment Overview................................6-14
Coolant......................................................6-25
Coolant Heater............................................3-22
Coolant Temperature Gage...........................4-33
Coolant Temperature Warning Light................4-33
Cooling System...........................................6-24
Drive Belt Routing.......................................7-12
Exhaust.....................................................3-30
Oil .............................................................6-17
Overheated Protection Operating Mode...........6-30
Overheating................................................6-28
Starting......................................................3-20
Engine Cooling When Trailer Towing..................5-33
Engine Identification........................................6-96
Engine Oil
Life System................................................6-20
Engine Oil Additives / Engine Oil Flushes...........6-20Entering Personalization Menu..........................4-46
Entry/Exit Lighting...........................................4-13
Erasing Universal Home Remote Buttons...........3-40
Event Data Recorders.....................................8-16
Exiting Personalization Menu............................4-50
Express Window Anti-Pinch Feature...................3-15
Express Window Anti-Pinch Override.................3-15
Express-Down Window....................................3-14
Express-Up Window........................................3-14
Extender, Safety Belt
.......................................2-31
Exterior Mirrors...............................................1-10
F
Federal Communications Commission (FCC) and
Industry and Science Canada........................6-54
Filter
Engine Air Cleaner......................................6-21
Finding a Category (CAT) Station (XM Satellite
Radio Service Only).....................................4-56
Finding a Station............................................4-53
Finish Damage...............................................6-95
Flashers, Hazard Warning.................................. 4-3
Flash-to-Pass................................................... 4-5
Flat Tire........................................................6-66
Flat Tire, Changing.........................................6-74
Flat Tire, Storing.............................................6-84
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K
Keyless Entry
Remote (RKE) System................................... 3-3
Keyless Entry System....................................... 3-3
Keys............................................................... 3-2
L
Labeling, Tire Sidewall.....................................6-45
Lamps
Daytime Running (DRL)................................4-11
Dome ........................................................4-13
License Plate..............................................6-43
Malfunction Indicator....................................4-34
Reading.....................................................4-13
Lap-Shoulder Belt...........................................2-25
LATCH System for Child Restraints...................2-44
Leaving After Parking on a Hill.........................5-33
Leaving the Vehicle with the Engine Running......3-28
Lift Seat, Power............................................... 2-9
Lighting
Entry/Exit...................................................4-13
Parade Dimming..........................................4-13
Lights............................................................4-10
Airbag Readiness........................................4-28
Antilock Brake System (ABS) Warning............4-31
Brake System Warning.................................4-30Lights (cont.)
Charging System.........................................4-30
Cruise Control.............................................4-38
Engine Coolant Temperature Warning.............4-33
Flash-to-Pass............................................... 4-5
Highbeam On.............................................4-38
High/Low Beam Changer................................ 4-5
Oil Pressure...............................................4-37
On Reminder..............................................4-10
Passenger Airbag Status Indicator..................4-29
Safety Belt Reminders..................................4-26
Security.....................................................4-37
Tire Pressure..............................................4-34
Loading a CD................................................4-57
Loading Your Vehicle.......................................5-19
Locks
Delayed Locking........................................... 3-9
Door ........................................................... 3-8
Lockout Protection.......................................3-10
Power Door .................................................. 3-8
Programmable Automatic Door Locks............... 3-9
Rear Door Security Locks
.............................3-10
Loss of Control...............................................5-11
Lower Anchors and Tethers for Children.............2-44
Lumbar
Power Controls............................................. 2-5
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Other Information............................................4-78
Other Rainy Weather Tips................................5-14
Outlet Adjustment............................................4-23
Outlets
Accessory Power.........................................4-15
Outside
Automatic Dimming Mirror.............................3-34
Heated Mirrors............................................3-34
Power Mirrors.............................................3-34
Overheated Engine Protection
Operating Mode..........................................6-30
Owner Checks and Services.............................. 7-8
Owner Publications.........................................8-14
Owners, Canadian.............................................. iii
P
Paint, Damage...............................................6-95
Pairing..........................................................4-69
Parade Dimming.............................................4-13
Park
Headlamps Off in Park.................................4-10
Shifting Into................................................3-27
Shifting Out of............................................3-28
Parking
Brake........................................................3-26
Over Things That Burn.................................3-29Parking Brake and Automatic Transmission
P (Park) Mechanism Check............................. 7-9
Parking on Hills..............................................5-32
Passenger Airbag Status Indicator.....................4-29
Passenger Safety Belt Reminder Light...............4-27
Passenger Sensing System..............................2-68
Passing.................................................5-11, 5-31
PASS-Key
®III+ Electronic Immobilizer...............3-17
PASS-Key®III+ Electronic Immobilizer
Operation...................................................3-17
Perchlorate Materials Requirements, California...... 6-4
Personalization Menu Modes............................4-46
Phone
Bluetooth
®..................................................4-68
Playing a CD.................................................4-58
Playing a CD-R or CD-RW MP3.......................4-63
Playing an MP3 CD-R or CD-RW Disc...............4-58
Playing the Radio...........................................4-53
Power
Door Locks.................................................. 3-8
Electrical System.........................................6-97
Lift Seat....................................................... 2-9
Lumbar Controls........................................... 2-5
Retained Accessory (RAP)............................3-20
Seat............................................................ 2-5
Steering Fluid.............................................6-30
Windows....................................................3-14
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Reimbursement Program, GM Mobility................. 8-6
Remote Keyless Entry (RKE) System.................. 3-3
Remote Trunk Release....................................3-12
Remote Vehicle Start........................................ 3-5
Removal and Installation of the Sealant
Canister.....................................................6-73
Removing the Flat Tire and Installing the
Spare Tire..................................................6-78
Removing the Spare Tire and Tools...................6-76
Repair Facility................................................8-11
Replacement Bulbs.........................................6-43
Replacement Parts
Maintenance...............................................7-11
Replacing Brake System Parts..........................6-35
Reporting Safety Defects
Canadian Government..................................8-14
Saturn.......................................................8-14
U.S. Government.........................................8-13
Reprogramming Universal Home
Remote Buttons..........................................3-40
Restraint System Check
Checking the Restraint Systems....................2-75
Replacing Restraint System Parts After
a Crash..................................................2-76
Retained Accessory Power (RAP)......................3-20
Ride Control Systems....................................... 5-5
Electronic Stability (ESC)................................ 5-5Roadside Assistance Program............................ 8-6
Rocking Your Vehicle to Get it Out....................5-18
Roof
Sunroof......................................................3-42
Rear Seat Entertainment System, Rear Seat
Audio (RSA)............................................4-79
Running the Vehicle While Parked.....................3-31
S
Safety Belt Pretensioners.................................2-27
Safety Belt Reminder Light...............................4-26
Safety Belts...................................................2-75
Care of ......................................................6-91
Extender....................................................2-31
How to Wear Safety Belts Properly................2-17
Lap-Shoulder Belt........................................2-25
Reminders..................................................4-26
Safety Belts Are for Everyone.......................2-12
Use During Pregnancy.................................2-31
Safety Chains.................................................5-30
Safety Defects Reporting
Canadian Government..................................8-14
Saturn.......................................................8-14
U.S. Government.........................................8-13
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Speedometer..................................................4-26
Split Folding Rear Seat....................................2-10
Start Vehicle, Remote....................................... 3-5
Starter Switch Check........................................ 7-8
Starting the Engine.........................................3-20
Starting the Vehicle........................................... 1-4
Steering.......................................................... 5-9
Steering in Emergencies..................................5-10
Steering Tips................................................... 5-9
Steering Wheel Controls, Audio.........................4-82
Steering Wheel, Tilt and Telescopic..................... 4-3
Steps for Determining Correct Load Limit...........5-20
Storage Areas
Center Console...........................................3-41
Convenience Net.........................................3-42
Cupholders.................................................3-41
Glove Box..................................................3-41
Storing a Favorite Station.................................1-16
Storing a Flat Tire and Tools............................6-84
Storing a Radio Station....................................4-54
Storing Name Tags.........................................4-71
Storing the Spare Tire and Tools.......................6-86
Storing the Tire Sealant and Compressor Kit......6-74
Stuck in Sand, Mud, Ice, or Snow.....................5-18
Sun Visors.....................................................3-15
Sunroof.........................................................3-42
Sunshade......................................................3-43T
Tachometer....................................................4-26
Taillamps
Turn Signal, Sidemarker, Stoplamps, and
Back-Up Lamps.......................................6-41
Telescopic Wheel.............................................. 4-3
Temperature – A, B, C....................................6-63
Text Telephone (TTY) Users............................... 8-5
Theft-Deterrent Feature....................................4-81
Theft-Deterrent Systems...................................3-15
Content Theft-Deterrent................................3-16
PASS-Key
®III+ Electronic Immobilizer............3-17
PASS-Key®III+ Electronic Immobilizer
Operation................................................3-17
Three-Way Calling..........................................4-76
Tilt Wheel........................................................ 4-3
Time, Setting..................................................4-51
Tire and Loading Information Label....................5-19
Tire Sealant...................................................6-68
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