
STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However, if
you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You can contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
8-3

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/pontiac
Information and services customized for your specific
vehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find Pontiac dealers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Pontiac — www.pontiac.com
Pontiac Merchandise — www.pontiacmall.com
Help Center — www.pontiac.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred
GM dealers/retailers.
•My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway profile.
•My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
8-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user in the U.S. can
communicate with Pontiac by dialing: 1-800-833-PONT
(7668). (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Pontiac encourages customers to call the toll-free
number for assistance. However, if a customer wishes to
write or e-mail Pontiac, the letter should be addressed to:
United States — Customer Assistance
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-ROADSIDE (762-3743)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
8-6

GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-ROADSIDE
(762-3743); (Text telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
•Your name, home address, and home telephone
number
•Telephone number of your location
•Location of the vehicle
•Model, year, color, and license plate number of the
vehicle
•Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
•Description of the problem
8-7

If a Crash Occurs
Here is what to do if you are involved in a crash.
•Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 8-7for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
8-13

C
Calibration.....................................................3-35
California
Perchlorate Materials Requirements................. 6-5
Warning....................................................... 6-5
California Fuel.................................................. 6-7
Call Waiting...................................................4-78
Calling for Assistance........................................ 8-7
Canada — Customer Assistance......................... 8-6
Canadian Owners............................................... iii
Canadian Owners (Propriétaires Canadiens)........... iii
Canceling a Remote Start.................................. 1-5
Capacities and Specifications..........................6-125
Carbon Monoxide
Engine Exhaust...........................................3-32
Trunk.........................................................3-11
Winter Driving.............................................5-15
Care of
Safety Belts..............................................6-110
Care of CDs ..................................................4-61
Care of the CD Player.....................................4-62
CD Messages................................................4-61
CD, MP3 .......................................................4-63
Cellular Phone Usage......................................4-83
Center Console Storage...................................3-37
Center High-Mounted Stoplamp (CHMSL)....6-49, 6-50
Certification Label...........................................5-22
Chains, Tire...................................................6-81Changing a Tire When Trailer Towing................5-33
Charging System Light....................................4-30
Check
Engine Lamp..............................................4-34
Check Engine Light.........................................4-34
Checking Coolant............................................6-32
Checking Engine Oil........................................6-21
Checking Things Under the Hood......................6-14
Chemical Paint Spotting.................................6-114
Child Restraints
Infants and Young Children...........................2-39
Lower Anchors and Tethers for Children..........2-46
Older Children.............................................2-36
Securing a Child Restraint in a Rear
Seat Position...........................................2-54
Securing a Child Restraint in the Right
Front Seat Position...................................2-56
Systems.....................................................2-42
Where to Put the Restraint...........................2-44
Cleaning
Aluminum Wheels......................................6-112
Exterior Lamps/Lenses................................6-111
Fabric/Carpet............................................6-108
Finish Care...............................................6-111
Instrument Panel, Vinyl, and Other
Plastic Surfaces.....................................6-109
Interior.....................................................6-107
Leather....................................................6-109
Tires........................................................6-113
3

Cleaning (cont.)
Underbody Maintenance.............................6-113
Washing Your Vehicle.................................6-110
Weatherstrips............................................6-110
Windshield and Wiper Blades......................6-112
Clearing the System........................................4-81
Climate Control System...................................4-16
Outlet Adjustment........................................4-24
Climate Control Systems
Automatic...................................................4-20
Climate Controls.............................................1-13
Clock, Setting.................................................4-53
Cold Temperature Operation.............................6-23
Collision Damage Repair..................................8-11
Collision Parts................................................8-12
Compact Spare Tire......................................6-106
Compass.......................................................3-35
Compass Calibration.......................................3-35
Compass Operation.........................................3-35
Compass Variance..........................................3-35
Compressor Kit, Tire Sealant............................6-82
Configurations for Use of Child Restraints
(Sedan Only)..............................................2-45
Connecting a USB Storage Device or iPod
®.......4-67
Content Theft-Deterrent....................................3-16
Control of a Vehicle.......................................... 5-3
Convenience Net............................................3-37Coolant
Engine.......................................................6-31
Engine Temperature Gage............................4-33
Engine Temperature Warning Light.................4-33
Cooling System..............................................6-30
Courtesy Lamps.............................................4-13
Courtesy Transportation Program......................8-10
Coverage........................................................ 8-8
Cruise Control.................................................. 4-7
Light..........................................................4-38
Cupholders....................................................3-37
Current and Past Model Order Forms................8-16
Customer Assistance......................................... 8-6
Offices......................................................... 8-6
Text Telephone (TTY) Users........................... 8-6
Customer Information
Service Publications Ordering Information........8-15
Customer Satisfaction Procedure........................ 8-2
D
Damage Repair, Collision.................................8-11
Data Recorders, Event....................................8-17
Daytime Running Lamps (DRL).........................4-11
Defensive Driving............................................. 5-2
Delayed Headlamps........................................4-11
4

Parking Brake and Automatic Transmission
P (Park) Mechanism Check.............................. 7-9
Parking on Hills..............................................5-32
Passenger Airbag Status Indicator.....................4-29
Passenger Safety Belt Reminder Light...............4-27
Passenger Sensing System..............................2-67
Passing.................................................5-10, 5-31
PASS-Key
®III+ Electronic Immobilizer...............3-18
PASS-Key®III+ Electronic Immobilizer
Operation...................................................3-18
Perchlorate Materials Requirements, California...... 6-5
Personalization Menu Modes............................4-48
Phone
Bluetooth
®..................................................4-71
Playing a CD.................................................4-60
Playing a CD-R or CD-RW MP3.......................4-65
Playing an MP3 CD-R or CD-RW Disc...............4-61
Playing the Radio...........................................4-55
Power
Door Locks.................................................. 3-8
Electrical System.......................................6-115
Lift Seat.....................................................2-12
Lumbar Controls........................................... 2-5
Retained Accessory (RAP)............................3-21
Seat ............................................................ 2-5
Steering Fluid.............................................6-37
Windows....................................................3-14
Power Door Locks............................................ 1-5Power Reclining Seatbacks................................ 2-8
Power Window Initialize (Coupe and
Retractable Hardtop)....................................3-15
Pregnancy, Using Safety Belts..........................2-35
Privacy..........................................................8-16
Navigation System.......................................8-18
OnStar.......................................................8-18
Radio Frequency Identification (RFID).............8-18
Program
Courtesy Transportation................................8-10
Programmable Automatic Door Unlock...............3-10
Programming Transmitters to the Vehicle............. 3-4
Proposition 65 Warning, California....................... 6-5
Pulling A Trailer..............................................5-28
Q
Questions and Answers About Safety Belts.........2-19
R
Radio Data System (RDS)...............................4-55
Radio Frequency
Identification (RFID).....................................8-18
Statement...................................................8-18
Radio Messages.............................................4-59
Radio(s)........................................................4-54
12