Customer Assistance and Information...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ..................................... .8-5
Customer Assistance for Text Telephone (TTY) Users .............................................. .8-6
Customer Assistance Offices ............................8-6
GM Mobility Reimbursement Program ................8-7
Roadside Assistance Program ..........................8-7
Scheduling Service Appointments ....................8-10
Courtesy Transportation Program ....................8-10
Collision Damage Repair ................................8-11Reporting Safety Defects
................................8-14
Reporting Safety Defects to the United States Government ............................................. .8-14
Reporting Safety Defects to the Canadian Government ............................................. .8-15
Reporting Safety Defects to General Motors .....8-15
Service Publications Ordering Information .........8-15
Vehicle Data Recording and Privacy ................8-16
Event Data Recorders .................................. .8-17
OnStar
®..................................................... .8-18
Navigation System ....................................... .8-18
Radio Frequency Identification (RFID) .................................. .8-18
Radio Frequency Statement ...........................8-18
Section 8 Customer Assistance Information
8-1
