2010 Mercury Milan Hybrid service

Get the most from your service and maintenance visits
There are a lot of reasons why visiting your Ford or Lincoln Mercury
Dealership for all your service needs is a great way to help keep your
vehicle running great.
Convenience
Many Dealerships have extended evening and Saturday hours to make
your service visit more convenient. How’s that for quality service?
Factory-trained Technicians
Ford and Lincoln Mercury service technicians participate in extensive
factory-sponsored certification training to help them become experts on
the operation of your vehicle. Ask your Dealership about the training and
certification their technicians have received.
Genuine Ford and Motorcraft Replacement Parts
Ford and Lincoln Mercury dealerships stock Ford and Motorcraft
branded replacement parts. These parts meet or exceed Ford Motor
Company’s specifications, and we stand behind them. Maintenance parts
installed at your Ford or Lincoln Mercury dealership carry a nationwide,
12 months, 12,000 mile parts and labor limited warranty. Your dealer can
give you details.
Value Shopping for Your Vehicle’s Maintenance Needs
Your dealership recognizes the competitive landscape of maintenance and
light repair automotive services. With factory-trained technicians, and
one-stop service from routine maintenance like oil changes and tire
rotations to repairs like brake service, check out the value your Ford and
Lincoln Mercury dealers can offer.
WHICH MAINTENANCE SCHEDULE SHOULD YOU FOLLOW?
Owner Checks and Services
Refer to Mileage Intervals for Additional Checks and Services
Certain basic maintenance checks and inspections should be performed
by the owner or a service technician at the intervals indicated. Service
information and supporting specifications are provided in thisOwner’s
Guide.
Any adverse condition should be brought to the attention of your dealer
or qualified service technician as soon as possible for the proper service
advice. The owner maintenance service checks are generally not covered
by warranties so you may be charged for labor, parts or lubricants used.
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Scheduled Maintenance Guide
310

NORMAL SCHEDULED MAINTENANCE AND LOG
The following section contains the “Normal Schedule”. This schedule is
presented at specific mileage (kilometer) intervals with exceptions
noted.
ADDITIONAL INFORMATION AVAILABLE ON THE WEB
To learn more about the importance of routine and dealer-performed
maintenance on your vehicle, please visit the Ford Customer Service Web
site. You’ll also find important warranty information, customer assistance,
technical expertise, frequently asked questions and much more. The Web
site location is: www.genuineservice.com.
Then go to the vehicles and services pick at the Web site.
Multi-point inspection - Recommended at every visit
❑Check and top up fluid levels: brake, engine coolant recovery reservoir, motor/electronics reservoir and window washer.❑Inspect tires for wear and correct air pressure.
❑Check exhaust system for leaks, damage, loose parts and foreign materials.
❑Check low voltage (underhood) battery performance.
❑Check operation of horn, exterior lamps, turn signals and hazard warning lights.
❑Check radiator, coolers and heater and air conditioning hoses.
❑Inspect windshield washer spray and wiper operation.
❑Check windshield for cracks, chips and pitting.
❑Inspect for oil and fluid leaks.
❑Inspect half-shaft dust boots.
❑Check shocks, struts and other suspension components for leaks and damage.
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Scheduled Maintenance Guide
312

FORD ESP EXTENDED SERVICE PLANS
More than 30 million Ford, Lincoln, and Mercury owners have discovered
the powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle Components
There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask you dealer for details.
PremiumCare –Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!
ExtraCare –Covers 113 components, and includes many high-tech
items.
BaseCare –Covers 84 components.
PowertrainCare –Covers 29 critical components.
Peace of mind from coast to coast
Ford ESP is honored by all Ford, Lincoln and Mercury Dealers in
the U.S. and CanadaIt’s the only extended service plan authorized and
backed by Ford Motor Company. That means you get:
•Reliable, quality service anywhere you go.
•Factory-trained technicians.
•Genuine Ford and MotorcraftParts.
Rental car reimbursement
If your vehicle is kept overnight for covered repairs,you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Ford Extended Service Plan
321

Transferable coverage
If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!
Plus,exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and battery jump starts.
•Out-of-fuel and lock-out assistance.
•Travel expense reimbursement for lodging, meals and rental car.
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and labor – can easily exceed the
price of your Ford ESP Service Contract. With Ford ESP, you minimize
your risk for unexpected repair bills and rising repair costs.
Avoid the rising cost of properly maintaining your vehicle!
Ford ESP also offers a Premium Maintenance Plan that covers items that
routinely wear out,like brakes and shocks.
The coverage is prepaid, so you never have to worry about affording
your vehicle maintenance. It covers regular checkups, routine
inspections, preventive care and replacement of items that require
periodic attention fornormal “wear”:
•Wiper blades•Brake pads and linings
•Spark plugs (except
California)•Shock absorbers
•Clutch disc•Belts and hoses
Contact your selling Ford, Lincoln, or Mercury dealership today and
arrange for a customized Ford Extended Service Plan that fits your
driving lifestyle and budget.
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Ford Extended Service Plan
322

2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Ford Extended Service Plan
323

in front seat ............................169
in rear seat ..............................169
LATCH .....................................174
recommendations ...................166
Child safety seats - booster
seats ...........................................179
Cleaning your vehicle
engine compartment ..............269
instrument panel ....................271
interior .....................................271
plastic parts ............................270
washing ....................................267
waxing .....................................268
wheels ......................................268
wiper blades ............................270
Climate control (see Air
conditioning or Heating) ......65, 67
Compass, electronic ....................85
calibration .................................86
set zone adjustment .................86
Console ........................................87
overhead ....................................85
Controls
power seat ...............................127
steering column ........................97
Coolant
checking and adding ......283–284
refill capacities ................287, 301
specifications ..........................301
Cross Traffic Alert ....................229
Cruise control
(see Speed control) ....................94
Cupholder(s) .............................134
Customer Assistance ................236
Ford Extended Service
Plan ..........................................321
Getting assistance outside the
U.S. and Canada .....................264Getting roadside assistance ...236
Getting the service you
need .........................................260
Ordering additional owner’s
literature .................................265
Utilizing the
Mediation/Arbitration
Program ...................................264
D
Daytime running lamps
(see Lamps) ................................73
Defrost
windshield .................................67
Dipstick
automatic transmission
fluid ..........................................300
engine oil .................................278
Driving under special
conditions ..................................224
through water .........................235
E
Electronic message center .........32
Emergencies, roadside
jump-starting ..........................253
running out of fuel .........252, 292
Emission control system ..........297
Engine ........................................303
cleaning ...................................269
idle speed control ...................280
lubrication specifications .......301
refill capacities ........................301
service points ..................276–277
Engine block heater .................212
Engine oil ..................................278
checking and adding ..............278
dipstick ....................................278
filter, specifications ........279, 300
recommendations ...................279
refill capacities ........................301
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Index
325