2010 Mercury Milan Hybrid ESP

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available
from your authorized dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
•Always use a clean sponge or car wash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time. Use Motorcraft Bug and Tar Remover
(ZC-42) which is available from your authorized dealer.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
Exterior chrome
•Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
•Use Motorcraft Custom Bright Metal Cleaner (ZC-15), available from
your authorized dealer. Apply the product as you would a wax to
clean bumpers and other chrome parts; allow the cleaner to dry for a
few minutes, then wipe off the haze with a clean, dry rag.
•Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
•After polishing chrome bumpers, apply a coating of Motorcraft
Premium Liquid Wax (ZC-53-A), available from your authorized dealer,
or an equivalent quality product to help protect from environmental
effects.
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ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
•Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
that require cleaning and pressure rinse clean. In Canada use
Motorcraft Engine Shampoo (CXC-66-A).
•Cover the highlighted areas to prevent water damage when cleaning
the engine.Note:As with all transmissions, be especially careful as
water entry into the vents can damage internal parts.
•Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
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the battery is disconnected or a new battery is installed, the engine must
relearn its idle and fuel trim strategy for optimum driveability and
performance. To begin this process:
1. With the vehicle at a complete stop, set the parking brake.
2. Put the gearshift in P (Park), turn off all accessories and start the
engine.
3. Run the vehicle until the engine reaches normal operating
temperature.
4. Allow the engine to idle for at least one minute.
5. Turn the A/C on and allow the engine to idle for at least one minute.
6. Drive the vehicle to complete the relearning process.
•The vehicle may need to be driven 10 miles (16 km) or more to
relearn the idle and fuel trim strategy.
•If you do not allow the engine to relearn its idle trim, the idle
quality of your vehicle may be adversely affected until the idle
trim is eventually relearned.
If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
Low and high voltage battery – storage
Your vehicle must be started and run for a minimum of 10 minutes once
a month in order to maintain the high voltage battery charge. This will
maintain the high voltage battery but it is not enough to maintain the
low voltage (underhood) battery and additional low voltage (underhood)
battery charging may be required after 60 days.
If your vehicle is to be stored for 30 days or longer, the low voltage
(underhood) battery negative terminal must be disconnected. Failure to
do this could damage your vehicle’s batteries.
L
E
A
D
RETURN
RECYCLE
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•Automotive fuels can be harmful or fatal if swallowed. Fuel such as
gasoline is highly toxic and if swallowed can cause death or permanent
injury. If fuel is swallowed, call a physician immediately, even if no
symptoms are immediately apparent. The toxic effects of fuel may not
be visible for hours.
•Avoid inhaling fuel vapors. Inhaling too much fuel vapor of any kind
can lead to eye and respiratory tract irritation. In severe cases,
excessive or prolonged breathing of fuel vapor can cause serious
illness and permanent injury.
•Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes,
remove contact lenses (if worn), flush with water for 15 minutes and
seek medical attention. Failure to seek proper medical attention could
lead to permanent injury.
•Fuels can also be harmful if absorbed through the skin. If fuel is
splashed on the skin and/or clothing, promptly remove contaminated
clothing and wash skin thoroughly with soap and water. Repeated or
prolonged skin contact with fuel liquid or vapor causes skin irritation.
•Be particularly careful if you are taking “Antabuse” or other forms of
disulfiram for the treatment of alcoholism. Breathing gasoline vapors,
or skin contact could cause an adverse reaction. In sensitive
individuals, serious personal injury or sickness may result. If fuel is
splashed on the skin, promptly wash skin thoroughly with soap and
water. Consult a physician immediately if you experience an adverse
reaction.
WARNING:When refueling always shut the engine off and
never allow sparks or open flames near the filler neck. Never
smoke while refueling. Fuel vapor is extremely hazardous under certain
conditions. Care should be taken to avoid inhaling excess fumes.
WARNING:The flow of fuel through a fuel pump nozzle can
produce static electricity, which can cause a fire if fuel is
pumped into an ungrounded fuel container.
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EMISSION CONTROL SYSTEM
Your vehicle is equipped with various emission control components and a
catalytic converter which will enable your vehicle to comply with
applicable exhaust emission standards. To make sure that the catalytic
converter and other emission control components continue to work
properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while your vehicle is moving, especially at
high speeds.
•Have the items listed inscheduled maintenance information
performed according to the specified schedule.
The scheduled maintenance items listed inscheduled maintenance
informationare essential to the life and performance of your vehicle
and to its emissions system.
If other than Ford, Motorcraft or Ford-authorized parts are used for
maintenance replacements or for service of components affecting
emission control, such non-Ford parts should be equivalent to genuine
Ford Motor Company parts in performance and durability.
WARNING:Do not park, idle, or drive your vehicle in dry grass
or other dry ground cover. The emission system heats up the
engine compartment and exhaust system, which can start a fire.
Illumination of theService engine soon
indicator, charging system
warning light or the temperature warning light, fluid leaks, strange odors,
smoke or loss of engine power could indicate that the emission control
system is not working properly.
An improperly operating or damaged exhaust system may allow exhaust
to enter the vehicle. Have a damaged or improperly operating exhaust
system inspected and repaired immediately.
WARNING:Exhaust leaks may result in entry of harmful and
potentially lethal fumes into the passenger compartment.
Do not make any unauthorized changes to your vehicle or engine. By
law, vehicle owners and anyone who manufactures, repairs, services,
sells, leases, trades vehicles, or supervises a fleet of vehicles are not
permitted to intentionally remove an emission control device or prevent
it from working. Information about your vehicle’s emission system is on
the Vehicle Emission Control Information Decal located on or near the
engine. This decal also lists engine displacement.
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GENERAL MAINTENANCE INFORMATION
Why maintain your vehicle?
This guide describes the scheduled maintenance required for your
vehicle. Carefully following this schedule helps protect against major
repair expenses resulting from neglect or inadequate maintenance and
may also help to increase the value of your vehicle when you sell or
trade it.
It is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance specific in this
guide will invalidate warranty coverage on parts affected by the lack of
maintenance. Be sure receipts for completed maintenance are kept with
the vehicle and confirmation of the work performed is always recorded in
this guide.
Your Ford or Lincoln Mercury dealer, or Ford or Lincoln Mercury Quality
Care Center has factory trained technicians who can perform the
required maintenance using genuine Ford parts. They are committed to
meeting your service needs and to assuring your continuing satisfaction.
Protecting your investment
Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To ensure the proper
performance of your vehicle and its emission control systems, it is
imperative that scheduled maintenance be completed at the designated
intervals.
Your vehicle is very sophisticated and built with multiple complex
performance systems. Every manufacturer develops these systems using
different specifications and performance features. That’s why it’s
important to rely upon your Ford or Lincoln Mercury dealership to
properly diagnose and repair your vehicle.
Ford Motor Company has recommended maintenance intervals for
various parts and component systems based upon engineering testing.
Ford Motor Company relies upon this testing to determine the most
appropriate mileage for replacement of oils and fluids to protect your
vehicle at the lowest overall cost to you and recommends against
maintenance schedules that deviate from the scheduled maintenance
information.
Ford strongly recommends the use of genuine Ford replacement parts.
Parts other than Ford, Motorcraft or Ford authorized remanufactured
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parts that are used for maintenance replacement or for the service of
components affecting emission control must be equivalent to genuine
Ford Motor Company parts in performance and durability. It is the
owner’s responsibility to determine the equivalency of such parts. Please
consult yourWarranty Guidefor complete warranty information.
Non-Ford approved chemicals or additives are not required for factory
recommended maintenance. In fact, Ford Motor Company recommends
against the use of such additive products unless specifically
recommended by Ford for a particular application.
Oil, fluids and flushing
In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and/or foreign material contamination should be inspected
immediately by a qualified expert such as the factory-trained technicians
at your Ford or Lincoln Mercury Dealership. Your vehicle’s oils and fluids
should be changed at the specified intervals or in conjunction with a
repair. Flushing is a viable way to change fluid for many vehicle
sub-systems during scheduled maintenance. It is critical that systems are
flushed only with new fluid that is the same as that required to fill and
operate the system, or using a Ford-approved flushing chemical.
Engine Emissions label
Emissions information appears on the Engine Emissions label on the
underside of the hood. This decal identifies engine displacement and
provides certain engine specifications.
Any modification of the emissions control system could create liability
under federal law (U.S.) if made prior to sale and registration, under the
laws of some states if made thereafter. Further, federal law prohibits
vehicle manufacturers, dealers and other persons engaged in the
business of repairing, servicing, selling, leasing or trading motor vehicles
as well as fleet operations from knowingly removing or rendering an
emissions control system inoperative after sale and delivery to an
ultimate purchaser. In Canada, modifications of the emissions control
system could create liability under applicable federal or provincial laws.
Genuine Ford Parts and Service
When planning your maintenance services, consider your Ford and
Lincoln Mercury dealership for all your vehicle’s needs.
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