2010 Mercury Milan Hybrid roof

Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
16 — Not used
17 10A** HEV high voltage battery module
18 — Not used
19 — Not used
20 — Not used
21 — Not used
22 20A* Console power point
23 10A** Powertrain control module/
Transmission control module
keep-alive power, Canister vent
24 — Not used
25 — Not used
26 15A** Left headlamp (aux relay 1 power)
27 15A** Right headlamp (aux relay 2 power)
28 60A* Cooling fan motor
29 20A* Front power point
30 30A* Fuel relay (relay 43 power)
31 30A* Passenger power seat
32 30A* Driver power seat
33 20A* Moon roof
34 — Not used
35 40A* Front A/C blower motor (aux relay 3
power)
36 1A Diode Fuel pump
37 5A** Vacuum pump monitoring
38 10A** Heated side mirrors
39 10A** Transmission control module
40 10A** Powertrain control module
41 G8VA relay Backup lamps
42 G8VA relay Heater pump
43 G8VA relay Fuel pump
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Roadside Emergencies
244

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Customer Assistance
263

WAXING
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your authorized dealer.
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Cleaning
268

locking and unlocking
doors ........................................116
programming entry code .......115
Keys ...................................102, 119
positions of the ignition .........209
L
Lamps
autolamp system .......................72
bulb replacement
specifications chart ..................78
daytime running light ...............73
fog lamps ...................................73
headlamps .................................72
headlamps, flash to pass ..........74
instrument panel, dimming .....74
interior lamps ...........................76
replacing bulbs .........................79
LATCH anchors .........................174
Lights, warning and indicator ....16
anti-lock brakes (ABS) ..........214
Load limits .................................202
Locks
autolock ...................................104
childproof ................................108
doors ........................................104
Lubricant specifications ...........301
Lug nuts ....................................252
Lumbar support, seats .............126
M
Manual transmission
fluid capacities ........................301
lubricant specifications ..........301
Message center .....................32–33
system check button ................42
warning messages .....................43Mirrors ...................................92–93
automatic dimming rearview
mirror ........................................92
heated ........................................94
side view mirrors (power) .......93
Moon roof ....................................99
Motorcraft parts ................273, 300
N
Navigation system .......................64
O
Octane rating ............................292
Oil (see Engine oil) ..................278
P
Parking brake ............................215
Parts (see Motorcraft parts) ....300
Passenger Occupant
Classification Sensor .................135
Power distribution box
(see Fuses) ...............................242
Power door locks ......................104
Power mirrors .............................93
Power point .................................88
Power steering ..................220–221
Power Windows ...........................90
R
Radio ............................................48
Rear-view camera system .........227
Recommendations for
attaching safety restraints for
children ......................................166
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
Index
327