2010 Mercury Grand Marquis phone

GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft
parts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.genuineservice.com.
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
Customer Assistance
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In Canada:
Mailing address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
Customer Assistance
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If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French Owner’s Guide
French Owner’s Guides can be obtained from your authorized dealer or
by writing to:
Ford Motor Company of Canada, Limited
Service Publications CHQ202
The Canadian Road
P.O. Box 2000
Oakville, ON, Canada
L6J 5E4
Customer Assistance
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Refueling
WARNING:Fuel vapor burns violently and a fuel fire can cause
severe injuries. To help avoid injuries to you and others:
•Read and follow all the instructions on the pump island;
•Turn off your engine when you are refueling;
•Do not smoke if you are near fuel or refueling your vehicle;
•Keep sparks, flames and smoking materials away from fuel;
•Stay outside your vehicle and do not leave the fuel pump unattended
when refueling your vehicle — this is against the law in some places;
•Keep children away from the fuel pump; never let children pump
fuel.
•Do not use a cellphone while refueling.
Use the following guidelines to avoid electrostatic charge build-up when
filling an ungrounded fuel container:
•Place approved fuel container on the ground.
•DO NOT fill a fuel container while it is in the vehicle (including the
cargo area).
•Keep the fuel pump nozzle in contact with the fuel container while
filling.
•DO NOT use a device that would hold the fuel pump handle in the fill
position.
Fuel filler cap
When fueling your vehicle:
1. Turn the engine off.
2. Carefully turn the filler cap counterclockwise until it spins off.
3. Pull to remove the cap from the fuel filler pipe.
4. To install the cap, align the tabs on the cap with the notches on the
filler pipe.
5. Turn the filler cap clockwise until it clicks at least once.
If the check fuel cap light
or a CHECK FUEL CAP message comes
on, the fuel filler cap may not be properly installed. The light or message
can come on after several driving events after you’ve refueled your
vehicle.
Maintenance and Specifications
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Calibrated speedometer - police
Deviations from true road speeds are minimized by a calibrated
speedometer head which gives both miles-per-hour (0–140 mph) and
kilometer-per-hour (0–222 km/h) readings. The speedometer head
assembly accuracy is
2 mph (
3 km/h) over the entire range (at 70°F
[21°C]). The “certified calibration” applies to the head assembly only and
does not apply to the indicated speed of the system, which is affected by
variations in vehicle loading, tire inflation pressures, tire rolling radii and
driveline ratios.
Red/White map light - police (if equipped)
Your vehicle may be equipped with a red/white map light located in the
headliner between the driver and front seat passenger. A three-position
switch provides either white or night-vision red options. When the rocker
switch is in the center position, the lamp is off. Pressing the left side
(white dot) makes the lamp operate in the white light mode. Pressing
the right side (red dot) makes the lamp operate in the night-vision red
mode.
Mobile communication systems
The Federal Communications Commission regulates the use of mobile
communication systems (such as two-way radios, telephones and theft
alarms) that are equipped with radio transmitters. If you install this
equipment in your vehicle, you should comply with those rules and a
qualified technician should install the equipment. Ford Motor Company
vehicles are in compliance with FCC regulations (CFR 47 Part 15) and
SAE J551d for radiated electromagnetic emissions.
Mobile communication systems may harm the operation of your vehicle,
particularly if they are not properly designed for automotive use or not
properly installed. For example, when operated, such systems may cause
the engine to stumble or stall and may affect 4R70W transmission
operation. In addition, such systems may themselves be damaged or their
operation affected by operating your vehicle. (Citizen band [CB]
transceivers, garage door openers and other transmitters whose power
output is 5 watts or less will not ordinarily affect your vehicle’s
operation.)
Because we have no control over the installation, design or manufacture
of such systems, Ford cannot assume responsibility for any adverse
effects or damage that may result if you use this equipment.
Malfunction of aftermarket electronic equipment should be resolved by
the equipment manufacturer.
Crown Victoria Severe Duty
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A
ABS (see Brakes) .....................179
Accessory delay ..........................69
Air cleaner filter ...............261–262
Air conditioning ..........................44
Air suspension ...........................183
description ..............................183
Airbag supplemental restraint
system ................................111, 121
and child safety seats ............113
description ......................111, 121
disposal ....................................123
driver airbag ....................114, 122
indicator light .................121, 123
operation .........................114, 122
passenger airbag .............114, 122
side airbag ...............................121
Airbags (police) ........................288
Alternator ..................................272
Antifreeze
(see Engine coolant) ................238
Anti-lock brake system
(see Brakes) ......................179–180
Anti-theft system ........................86
Audio system (see Radio) ..27, 29,
32, 37
Automatic transmission
driving an automatic
overdrive .................................185
fluid, adding ............................258
fluid, checking ........................258
fluid, refill capacities ..............263
fluid, specification ..................263
Police and fleet vehicles ........270
Auxiliary power point .................67Axle
lubricant specifications ..........263
Police and fleet vehicles ........271
refill capacities ........................263
traction lok ..............................184
B
Battery .......................................236
acid, treating emergencies .....236
jumping a disabled battery ....208
maintenance-free ....................236
Police vehicles ........................271
replacement, specifications ...262
servicing ..................................236
Belt-Minder
.............................107
Booster seats .............................138
Brakes ........................................179
anti-lock ...........................179–180
anti-lock brake system (ABS)
warning light ...........................180
fluid, checking and adding ....258
fluid, refill capacities ..............263
fluid, specifications .................263
lubricant specifications ..........263
police .......................................280
shift interlock ..........................184
Bulbs ............................................53
C
Capacities for refilling fluids ....263
Cell phone use ..............................8
Child safety seats ......................128
attaching with tether straps ..136
in front seat ............................129
in rear seat ......................129, 132
LATCH .....................................133
recommendations ...................126
Index
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