ProblemPossible cause/consequenceSuggested solutionAn address
book entry
without voice
name is not
recognized.The address book fields for first and
last name are completed. However,
you only spoke the last name or the
first name.XSay both the first name and the
last name of the address book
entry.Pronunciation of names in the
address book does not differ
sufficiently or the spelling differs
from the pronunciation.XMake sure the address book
entries are reasonable.
Check the address book entries for
the following:
R Name entries such as first and
last name are in the correct field.
R Do not use abbreviations or
short forms, e.g. acronyms.
R Avoid unnecessary blanks
within the name
R Do not use special characters.
or
XCreate a voice name
( Y page 247).
or
XSpeak the command “Read out
address book”.
The Voice Control System reads
the address book aloud.XPress button ? on the
multifunction steering wheel when
the desired name is read.An address
book entry
with voice
name is not
recognized.The voice names do not differ from
each other sufficiently.XMake voice names that differ as
much as possible. For example,
make the names Wight and Wright
unique by entering them as “Mr
Wight office” and “Mr Wright
John”.
or
XSpeak the command “Read out
address book”.
The Voice Control System reads
the address book aloud.XPress button ? on the
multifunction steering wheel when
the desired name is read.Voice Control System troubleshooting269Control systems221_AKB; 6; 20, en-USd2ugruen,Version: 2.11.8.12009-09-24T13:28:17+02:00 - Seite 269Z
ProblemPossible cause/consequenceSuggested solutionA station list
entry is not
recognized.The voice names of the station
names do not differ from each other
sufficiently.XCreate a voice name for the station
( Y page 253).
or
XSpeak the command “Read out
station list”.
The Voice Control System reads
the station list aloud.XPress button ? on the
multifunction steering wheel when
the desired station name is read.
The station is selected
( Y page 254).The Voice
Control
System
prompts you
to repeat a
voice name
repeatedly
when saving.The way you have spoken the voice
name is different.XPronounce the voice name in the
same way during the entire
process.You want to
enter a city,
street or city
center but
you have to
spell the
entry.Entering part of an address has failed
after several attempts, e.g. due to
background noise, or you have tried
to enter an address in Puerto Rico
( Y page 241).XSpell the entry.You have
entered a
phone
number as a
string but the
Voice
Control
System does
not
understand
you.XSpeak the phone number in groups
of digits, e.g. three to five digits
each.270Voice Control System troubleshootingControl systems
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Vehicle equipment ............................274
Locking and unlocking .....................274
Starter switch positions ...................284
Seats ..................................................286
Multifunction steering wheel ..........293
Mirrors ...............................................294
Memory function ..............................297
Lighting ..............................................298
Wipers ................................................305
Power windows .................................307
Driving and parking ..........................311
Automatic transmission ...................317
Transfer case ....................................325
Instrument cluster ............................326
Driving systems ................................327
Climate control system ....................363
Rear window defroster .....................372
Power tilt/sliding sunroof ...............373
Panorama roof with power tilt/
sliding panel ......................................375
Loading and storing ..........................379
Useful features .................................384
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iWhen you now press the KEYLESS-GO
start/stop button once and the driver’s
door is open, the power supply is switched
off.
Seats
Safety notes
GWarning!
In order to avoid possible loss of vehicle
control the following must be done before the
vehicle is put into motion:
R seat adjustment
R head restraint adjustment
R steering wheel adjustment
R rear view mirror adjustment
R fastening of seat belts
GWarning!
Do not adjust the driver’s seat while driving.
Adjusting the seat while driving could cause
the driver to lose control of the vehicle.
Never ride in a moving vehicle with the seat
backrest in an excessively reclined position as
this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. That could cause serious
or fatal injuries. The seat backrest and seat
belts provide the best restraint when the
wearer is in a position that is as upright as
possible and seat belts are properly
positioned on the body.
GWarning!
Your seat must be adjusted so that you can
correctly fasten your seat belt.
Observe the following points:
R Adjust the seat backrest until your arms are
slightly angled when holding the steering
wheel.
R Adjust the seat to a comfortable seating
position that still allows you to reach the
accelerator/brake pedal safely. The
position should be as far back as possible
with the driver still able to operate the
controls properly.
R Adjust the head restraint so that it is as
close to the head as possible. The center of
the head restraint must support the back of
the head at eye level.
R Never place hands under the seat or near
any moving parts while a seat is being
adjusted.
Failure to do so could result in an accident
and/or serious personal injury.GWarning!
The power seats can be operated at any time.
Therefore, do not leave children unattended
in the vehicle, or with access to an unlocked
vehicle. A child’s unsupervised access to a
vehicle could result in an accident and/or
serious personal injury.
GWarning!
According to accident statistics, children are
safer when properly restrained in the rear
seating positions than in the front seating
position. Thus, we strongly recommend that
children be placed in the rear seats whenever
possible. Regardless of seating position,
children 12 years old and under must be
seated and properly secured in an
appropriately sized infant restraint, toddler
restraint, or booster seat recommended for
the size and weight of the child. For additional
information, see “Children in the vehicle”.
A child’s risk of serious or fatal injuries is
significantly increased if the child restraints
are not properly secured in the vehicle and/
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Head restraint fore and aft adjustment XPush or pull on the upper edge of the head
restraint cushion to the desired position.
Comfort head restraint
GWarning!
When folding back the side cushions, never
reach between the side cushion and the
mounting post. You could otherwise be
trapped.
You can adjust the side cushions of the head
restraints individually.
XAdjusting side cushions: Pull or push side
cushions : into desired position.
XAdjusting forward or backward: Pull or
push head restraint in direction of
arrow ;.
Easy-entry/exit feature
This feature allows for easier entry into and
exit from the vehicle. When entering and
exiting the vehicle, the driver’s seat moves to
its most rearward position. The steering
wheel moves to its uppermost position.
With the easy-entry/exit feature activated
the steering wheel tilts upwards and the
driver’s seat moves to its most rearward
position
Rwhen you remove the SmartKey from the
starter switch,
or
Rwhen you open the driver’s door with the
SmartKey in starter switch position 0 or 1
or the KEYLESS-GO start/stop button in
position 1
The easy-entry/exit feature can be switched
on or off in the Vehicle menu of the
COMAND system (Y page 208).
GWarning!
You must make sure no one can become
trapped or injured by the moving steering
wheel and driver’s seat when the easy-entry/
exit feature is activated.
To stop seat/steering wheel movement, do
one of the following:
RPress seat adjustment switch.
RMove steering wheel adjustment stalk.
RPress one of the memory position buttons
or the memory button M.
Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Children could open the driver’s door and
unintentionally activate the easy-entry/exit
feature, which could result in an accident
and/or serious personal injury.
! Do not activate the easy-entry/exit
feature if the seat backrest is in an
excessively reclined position. Doing so
could cause damage to front or rear seats.
First move the seat backrest to an upright
position.
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The steering wheel and driver’s seat will
return to their last set memory position or a
factory-set maximum forward position
R when you close the driver’s door with the
ignition switched on
R when you insert the SmartKey into the
starter switch
R when you press the KEYLESS-GO start/
stop button once with the driver’s door
closed
i For safety reasons, the driver’s seat will
not return to its last set position if the
system recognizes the last set position as
an extreme forward position. Instead, the
driver’s seat will remain at or move to a
factory-set maximum forward position. To
again fully return the driver’s seat to your
last set position or to memory position,
adjust the seat to the desired position or
press and hold the respective memory
position button ( Y page 297).
i The last set driver’s seat and steering
wheel positions are stored when the
ignition is switched off and the position is
stored in memory.
i If the current position for the steering
wheel is in the uppermost tilt position, the
steering wheel will not move.
If the current seat position is within a
factory-set position range and the system
recognizes the current seat position to be
rearward enough for easy entry and exit,
the driver’s seat will not move to the rear.
The adjustment procedure is interrupted
briefly when the engine is started.GWarning!
Let the system complete the adjustment
procedure before setting the vehicle in
motion. All driver’s seat and steering wheel
adjustments must be completed before
setting the vehicle in motion. Driving off with
the driver’s seat/steering wheel still
adjusting could cause the driver to lose
control of the vehicle.
Crash-responsive exit aid
When you open the driver’s door after an
accident has occurred, the steering column
moves up. The position of the SmartKey in the
starter switch is insignificant. This function
facilitates exiting as well as rescue of vehicle
occupants.
The crash-responsive exit aid can only be
triggered when the easy-entry/exit feature is
activated via the control system.
Rear seat head restraints
GWarning!
For safety reasons, always drive with the rear
head restraints in the upright position when
the rear seats are occupied.
Keep the area around head restraints clear of
articles (e.g. clothing) to not obstruct the
folding operation of the head restraints.
GWarning!
For your protection, drive only with properly
positioned head restraints.
Adjust the head restraint in such a way that it
is as close to the head as possible and the
center of the head restraint supports the back
of the head at eye level. This will reduce the
potential for injury to the head and neck in the
event of an accident or similar situation.
With a rear seat occupied, make sure to move
the respective head restraint up from the
lowest non-use position and have the
occupant adjust the head restraint properly.
Do not drive the vehicle without the seat head
restraints installed when the rear seats are
occupied. Head restraints are intended to
help reduce injuries during an accident.
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Multicontour seats, rear
You can adjust the rear outer multicontour
seats using the buttons on the center
console.
XSelecting a seat: Press rocker switch :
or C forward or backward.
The indicator lamp in the selected rocker
switch lights up for a short while.
Gentle massage
XSwitching on: Press rocker switch ;
forward.
XSwitching off: Pull rocker switch ;
backward.
Vigorous massage
XSwitching on: Press rocker switch =
forward.
XSwitching off: Pull rocker switch =
backward.
Position of seat backrest curvature
XMoving upward: Press rocker switch ?
forward.
XMoving downward: Pull rocker switch ?
backward.
Lumbar region supportXSelecting greater curvature: Press
rocker switch A forward.
XSelecting less curvature: Pull rocker
switch A backward.
Side bolster adjustment
XReducing width: Press rocker switch B
forward.
XIncreasing width: Pull rocker switch B
backward.
Multifunction steering wheel
Safety notes
GWarning!
Do not adjust the steering wheel while driving.
Adjusting the steering wheel while driving
could cause the driver to lose control of the
vehicle.
The electrical steering wheel adjustment
feature can be operated at any time.
Therefore, do not leave children unattended
in the vehicle, or with access to an unlocked
vehicle. A child’s unsupervised access to a
vehicle could result in an accident and/or
serious personal injury.
Make sure
Ryou can reach the steering wheel with your
arms slightly bent at the elbows
Ryou can move your legs freely
Rall displays (including malfunction and
indicator lamps) on the instrument cluster
are clearly visible
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Steering wheel adjustmentXAdjusting steering wheel in or out: Move
stalk in direction of arrows :.
XAdjusting steering wheel up or down:
Move stalk in direction of arrows ;.
iThe memory function (Y page 297) lets
you store the settings for the steering
wheel together with the settings for the
seat position and the exterior rear view
mirrors.
Heated steering wheel
The steering wheel heating warms up the
leather area of the steering wheel.
XSwitch on the ignition.XSwitching on: Turn switch at the tip of the
stalk in direction of arrow :.
Indicator lamp = comes on.
iThe steering wheel heating will not switch
on, when the temperature of the vehicle
interior is above 86‡ (30†).
XSwitching off: Turn switch at the tip of
stalk in direction of arrow ;.
Indicator lamp = goes out.
iIndicator lamp = flashes or goes out in
case of power surge or undervoltage or if
the steering wheel heating malfunctions.
iThe steering wheel heating switches off
automatically when you remove the
SmartKey from the starter switch or, on
vehicles with KEYLESS-GO, when you
switch off the ignition and open the driver’s
door.
The steering wheel heating switches off
automatically:
Rwhen you remove the SmartKey from the
starter switch
Ron vehicles with KEYLESS-GO, when you
switch off the ignition and open the
driver’s door
Rwhen the temperature of the vehicle
interior is above 86‡ (30†)
Rafter approximately 24 minutes
For more information on the steering wheel,
see “Multifunction steering wheel”
(Y page 221).
Mirrors
Notes
Adjust the interior and exterior rear view
mirrors before driving so that you have a good
view of the road and traffic conditions.
Interior rear view mirror
XAdjust the interior rear view mirror
manually.
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