GWarning!
The ATTENTION ASSIST is only an aid to the
driver. It might not recognize fatigue or
increasing inattentiveness in time or fail to
recognize them at all. The system cannot
substitute a rested and attentive driver.
Fatigue can cause you to recognize dangers
too late, to misjudge potential dangers, or to
react slower. Therefore, make sure to be
rested before and during your trip. Take rests
early enough and regularly, especially during
long trips. Failure to do so could cause you to
recognize dangers too late which could result
in an accident and serious injury to you and/
or others.
The ATTENTION ASSIST interprets your
fatigue or increasing inattentiveness
considering the following criteria:
Rthe individual driving style, for example the
way you steer
Rthe driving conditions such as time of day
and duration of the ride
The ATTENTION ASSIST function is restricted
and warnings will be delayed or not issued at
all when
Rroad conditions are bad, e.g. heavy bumps
or potholes
Rcrosswinds are strong
Rdriving in a sporty manner with high speed
in curves or rapid acceleration
Rdriving slower than 50 mph (80 km/h) or
faster than 112 mph (180 km/h) most of
the time
Roperating the COMAND or making phone
calls via COMAND
Rchanging lanes or varying the vehicle
speed, i.e. you intervene actively
Warnings and displays in the
multifunction display
XSwitch on the ATTENTION ASSIST via the
control system (Y page 232).
ATTENTION ASSIST indicator : appears in
the multifunction display.
When the ATTENTION ASSIST is active, it will
warn you after 20 minutes of driving at the
earliest. An intermittent warning will then
sound twice and the message Attention
Assist: Time for a rest? appears in the
multifunction display.
XIf possible park your vehicle in a safe
location and take a rest.
XConfirm the message by pressing button
a on the multifunction steering wheel.
If you do not take a rest and the
ATTENTION ASSIST continues to recognize
fatigue or increasing inattentiveness, you will
be warned once more after 15 minutes at the
earliest.
During long trips, take regular and duly rests
that allow you to recover sufficiently.
The ATTENTION ASSIST will be reset and
restarts evaluating the degree of your fatigue
when
Ryou turn off the engine
Ryou release the seat belt and open the
driver’s door, e.g. during a rest or for a
driver change
Night View Assist Plus
The Night View Assist Plus illuminates the
road with infrared light in addition to the
normal headlamps.
A camera at the top of the windshield
measures the infrared light and shows a
black-and-white image in the multifunction
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To avoid possible injury to children sitting in
the rear seat, activate the override switch.
Activation of the override switch deactivates
the rear center console lighter.
If the engine is off and the cigarette lighter is
being used extensively, the vehicle battery
may become discharged.
XOpen the cover (Y page 387).XSwitch on the ignition.XPush in cigarette lighter :.
Cigarette lighter : will pop out
automatically when hot.
XTake out cigarette lighter :.XReinsert cigarette lighter : in its socket
after use.
Rear center console
XSwitch on the ignition.XOpen the cover.XPush in cigarette lighter :.
Cigarette lighter : will pop out
automatically when hot.
Power outlets
The power outlets can be used to
accommodate 12V DC electrical accessories
(e.g. auxiliary lamps, mobile phone chargers)
up to a maximum of 15 A (180 W).
If the engine is off and the power outlets are
being used extensively, the vehicle battery
may become discharged.
XSwitch on the ignition.
Power outlet in glove box
XOpen the glove box (Y page 381).
Power outlet in rear center console
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Power outlet in trunk
Tele Aid
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button E to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at www.mbusa.com (USA
only). The “My Tele Aid” section will give you
access to account information, remote door
unlock and more.
The Tele Aid system is available if
Rit has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time
Rvehicle battery power is available
Rthe relevant cellular phone network and
GPS signals are available and pass the
information on to the Customer Assistance
Center
iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
RAutomatic and manual emergency
RRoadside Assistance
RInformation
To adjust the speaker volume during a Tele
Aid call do the following:
XPress button W or X on the
multifunction steering wheel.
or
XUse the COMAND volume thumbwheel
H on the lower part of the front center
console (Y page 87).
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more
information and a description of all available
features.
System self-test
The system performs a self-test after you
have switched on the ignition.
GWarning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:RThe indicator lamp in the SOS button does
not come on during the system self-test.
RThe indicator lamp in Roadside Assistance
button º does not come on during the
system self-test.
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RThe indicator lamp in Information button
E does not come on during the system
self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button º, or
Information button E remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada only)
as soon as possible.
Emergency calls
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button E to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
i An automatically initiated Tele Aid
emergency call cannot be canceled.
An emergency call can also be initiated
manually ( Y page 391).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display.
Emergency Call Activated appears in the
COMAND display and the audio system is
muted. When the connection is established,
the message Call Connected appears in the
multifunction display. Emergency Call
Activated appears in the COMAND display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
i While the emergency call message
Emergency Call Activated is displayed,
operation of the audio system or COMAND
system is not possible.
The climate control system can be
operated using the climate control panel
( Y page 211).
A voice connection between the Customer
Assistance Center and the occupants of the
vehicle will be established automatically soon
after the emergency call has been initiated.
The Customer Assistance Center will attempt
to determine the nature of the emergency
more precisely, provided they can speak to
an occupant of the vehicle.
i If no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately.GWarning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid system
could not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
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The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
iDuring the emergency call the telephone
is switched off automatically and must be
switched back on to make a call.
iThe “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually
XBriefly press on cover ; to open.XPress SOS button : briefly.
The indicator lamp in SOS button : will
flash until the emergency call is concluded.
XWait for a voice connection to the
Customer Assistance Center.
XClose cover ; after the emergency call is
concluded.
GWarning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location.
The Customer Assistance Center will
automatically contact local emergency
officials with the vehicle’s approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the telephone keypad.
Roadside Assistance button
XOpen the front armrest storage
compartment (Y page 382).
XPress and hold Roadside Assistance
button : for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in Roadside Assistance
button : will flash while the call is in
progress. The message Connecting
Call will appear in the multifunction
display. Roadside Assistance
Activated appears in the COMAND
Display. The audio system or the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. Roadside
Assistance Activated appears in the
COMAND display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
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i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing shortcut
button S. Spoken commands are not
available.
A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
XDescribe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
iIf the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular
phone network is not available). The
message Call Failed appears in the
multifunction display. Call could not
be connected! appears in the COMAND
display. Confirm the message pressing W
(Y page 79).
If the indicator lamp in Roadside Assistance
button : is flashing continuously and
there was no voice connection established,
then the Tele Aid system could not initiate
a Roadside Assistance call (e.g. the
relevant cellular phone network is not
available). The message Call Failed
appears in the multifunction display. Call
could not be connected! appears in the
COMAND display. Confirm the message
pressing W (Y page 79).
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the telephone keypad.
Information button
XOpen the front armrest storage
compartment (Y page 382).
XPress and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display. Information Call
Activated appears in the COMAND
display. The audio system or the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. Information Call
Activated appears in the COMAND display.
The Tele Aid system will transmit data
generating the vehicle identification number,
model, color and location (subject to
availability of cellular and GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
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call is connected you can change to the
navigation menu by pressing shortcut
button S. Spoken commands are not
available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i If the indicator lamp in Information
button : is flashing continuously and
there was no voice connection established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display. Call could not
be connected! appears in the COMAND
display. Confirm the message pressing W
( Y page 79).XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the telephone keypad.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Customer Assistance Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the telephone keypad.
Destination Download to the COMAND
system
i The components and operating principles
of the COMAND system can be found on
( Y page 77).
Destination Download allows you access to a
database of over 10 million points of interest
(POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination, the address can be downloaded,
or can be provided with points of interests
near your location.
Route guidance
You will be prompted to confirm that route
guidance to the entered address is to be
started.
XSlide ZV Æ or rotate cV d to select Yes
menu item and confirm by pressing W.
The system calculates the route and
subsequently starts the route guidance to the
defined address.
i If you select No, you can save the address
to your address book.
i The Destination Download feature is
available if the relevant mobile phone
network is available and data connection is
possible.
Search & Send
i In order to utilize Search & Send your
vehicle must be equipped with Tele Aid,
Navigation, and an active Tele Aid
subscription.
“Search & Send” is a navigation destination
address entry service. A destination address
located using Google Maps ®
or Yahoo Local
Maps ®
websites can be delivered via Tele Aid
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directly to the Navigation system in your
vehicle.
Specify and Send a Destination Address
i Please refer to any specific instructions
provided by either website regarding
entering or sending an address. Each
website functions differently and is subject
to change.XGo to www.maps.google.com or
www.maps.yahoo.com and enter a
destination address in the address entry
field.XDepending on which website you are using,
click on the appropriate button to send the
destination address to your Tele Aid
account email address.XEnter the email address you specified when
you activated your Tele Aid account in the
appropriate field when the “Send” dialog
box appears.XClick “Send”.
Retrieve Destination Address
XPress the Tele Aid Information button to
begin the download of the destination
address to your vehicle's navigation
system.
i If you have sent more than one
destination address to your vehicle you
must make one Information call for each
destination address download.
XSelect Yes when the message appears
asking if you would like to start navigation.
This will open the start navigation screen.XSelect Start.
or
XSelect No if you wish to save the
downloaded destination address in the
From Memory destination list for future
use.
i Destination addresses will download in
the same order they were sent. If you have
multiple Mercedes-Benz vehicles equipped
with Tele Aid and active accounts, each
destination address sent will be retrievable
by all vehicles associated with the e-mail
address you specified for your Tele Aid
account.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.XThen return to your vehicle at the time
arranged with the Customer Assistance
Center and pull the trunk lid handle for a
minimum of 20 seconds until the indicator
lamp in the SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
i The remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Connecting Call will appear in the
multifunction display to indicate receipt of
the door unlock command.
If the trunk lid handle was pulled for more
than 20 seconds before door unlock
authorization was received, you must wait
15 minutes before pulling the trunk lid
handle again.
Remote door lock
If you have forgotten to lock your vehicle and
are no longer near it, you can have it locked
remotely through the Customer Assistance
Center.
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