2010 MERCEDES-BENZ R350 phone

Keep compartment lids closed. This will help
to prevent stored objects from being thrown
about and injuring vehicle occupants during
R
braking
R vehicle maneuvers
R an accident
Glove box Depending on vehicle equipment, an AUX
socket or a media interface is located in the
glove box. For information on Audio AUX
mode or on media interface, see separate
COMAND system operating instructions.
X
Opening: Pull glove box lid release :.
X Closing: Push glove box lid ; upwards
until it engages.
You can lock the glove box, e.g. when the
vehicle is in the shop for service.
The glove box can only be locked or unlocked
with the mechanical key. 1
Glove box unlocked
2 Glove box locked
Storage compartment in front center
console X
Tab on chrome label ; of cover : lightly.
Cover : swings open automatically.
Front armrest storage compartment/
telephone tray The storage compartment and the telephone
tray can be opened separately.198
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i
If your vehicle is equipped with Rear Seat
Entertainment Package, the storage
compartment contains the DVD player (see
separate operating instructions). i
The Roadside Assistance button º
(Y page 210) and the Information button
E (Y page 210) are located in
telephone tray =.
X Opening storage compartment: Press
button ; and lift up armrest.
X Opening the telephone tray: Press
button : and lift up armrest.
Two coin holders ? are located in front of
telephone tray =. Rear storage compartments
A storage compartment is located in front of
the second-row seats.
The upper storage compartment may be
replaced by a control panel, for example in
vehicles with rear automatic climate control
(Y page 162). Rear armrest storage compartment
A storage compartment is located in the
armrest of the rear center console between
the second-row seats.
X
Opening: Press button under armrest and
lift up armrest.
Third-row storage compartments Storage compartments are located on the
side trims of the third-row seats. Loading and storing
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minimum level, the power outlets are
automatically switched off, to help
preserve engine starting power.
12V Power outlets !
If you use all power outlets in the vehicle,
make sure that the maximum current
drawn does not exceed 55 A.
! The power outlets in the front passenger
footwell and cargo compartment are not
designed for use with the electric air pump.
Use the power outlet in the second-row
footwell for electric air pump operation.
The power outlets can be used to
accommodate 12V DC electrical accessories
(e.g. mobile phone chargers, auxiliary lamps)
up to a maximum of 20 A (240 W). Front passenger footwell
Second-row footwell Cargo compartment
115V AC Socket
G
Warning!
The 115V AC socket operates at high voltage.
Use the 115V AC socket in the vehicle with
the same caution and prudence that you
exercise when using power outlets at home.
Keep any fluids away from the 115V AC
socket. Do not clean the socket with fluids or
tapered objects. Keep the 115V AC socket
cover in the closed position, when not in use.
Otherwise, you could suffer an electric shock
and be seriously or even fatally injured. G
Warning!
A device that you connect must have a
suitable plug that complies with U.S.
standards. Never pull on the cable to unplug
a plug from the 115V AC socket. Do not use
a damaged connection cable. The 115V AC
socket may not be connected to another
115V AC power source. Do not use converters
to a grounding plug with the 115V AC socket.
This could cause serious personal injury to
you and/or others. G
Warning!
If the 115V AC socket is damaged or torn out
of the trim, do not use or touch the 115V AC
socket. Using a 115V AC socket that is
damaged or torn out of the trim could cause
serious personal injury to you and/or others. 206
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The 115V AC socket
: provides an
alternating current of 115 volts, which
enables you to connect small electrical
devices with a combined received power of
150 W at most. You can connect small
devices such as game consoles, mobile
phone chargers, laptops, etc.
Prerequisites for operation:
R The 12V power outlets in the second-row
footwell and cargo compartment
(Y page 206) are operational.
R The plug of the small device must be
inserted fully into 115V AC socket :.
R The on-board voltage of the vehicle is within
the permissible voltage range.
R The specified wattage of the small device
is identical or lower than the maximum
permissible wattage (150 W) of the 115V
AC socket :.
X Operation: Open cover =.
X Insert the plug of the small device into
115V AC socket :.
LED ; comes on.
If LED ; does not come on, refer to the
section on possible nonoperation causes.
X Switching off: Pull the plug out of 115V AC
socket :.
Do not pull on the cable.
X Close cover =.
Possible nonoperation causes:
R The on-board voltage of the vehicle is not
within the permissible voltage range. X
Start the engine.
R The temperature of the DC/AC inverter is
temporarily too high.
XPull the plug of the small device out of
115V AC socket : and plug it in again
after waiting a few minutes.
R Some small devices have a continuous
power rating of less than 150 W but a very
high switch-on current. Such devices will
not operate. When connecting such a
device, 115V AC socket : will not provide
power.
If LED ; still does not come on, contact an
authorized Mercedes-Benz Center. Tele Aid
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button E to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at www.mbusa.com (USA
only). The “My Tele Aid” section will give you
access to account information, remote door
unlock and more.
The Tele Aid system is available if
R it has been activated and is operational.
Activation requires a subscription for Useful features
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monitoring services, connection and
cellular air time.
R vehicle battery power is available.
R the relevant cellular phone network and
GPS signals are available and pass the
information on to the Response Center.
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals
from the GPS satellite network and
pass the information on to the Response
Center.
The Tele Aid system ( Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
The Tele Aid system is operational providing
that

the vehicle’s battery is charged, properly
connected, not damaged, and cellular and
GPS coverage is available. The Tele Aid
system utilizes the cellular network for
communication and the GPS ( Global
Positioning System) satellites for vehicle
location. If either of these signals are
unavailable, the Tele Aid system may not
function and if this occurs, assistance must
be summoned by other means.
i A Tele Aid call cannot be canceled. Even
if the Tele Aid system is not activated or
operational, the system will attempt to
connect the respective call. This may take
as

long as five minutes or more. As long as
the Tele Aid system attempts to connect a
call, you cannot operate the COMAND
system. Also, most functions in the control
system, such as the telephone function, are
suspended. Therefore, it is not advisable to
initiate any Tele Aid call unless the Tele Aid
system is activated and operational. To adjust the speaker volume during a Tele
Aid call do the following:
X
Press button W or X on the
multifunction steering wheel.
or
X Use the adjustment button on your
COMAND system.
System self-test The system performs a self-test after you
have switched on the ignition.
G
Warning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in Roadside Assistance
button º does not come on during the
system self-test.
R The indicator lamp in Information button
E does not come on during the system
self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button º, or
Information button E remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction

display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Response Center at 1-800-756-9018 (in the
USA) or 1-888-923-8367 (in Canada) as soon
as possible. 208
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Emergency calls
!
In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button E to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
An emergency call can also be initiated
manually ( Y page 209).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display and the
COMAND system is muted. When the
connection is established, the message
Call Connected appears in the
multifunction display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle will
be established automatically soon after the
emergency call has been initiated. The
Response Center will attempt to determine
the nature of the emergency more precisely,
provided they can speak to an occupant of
the vehicle.
i If no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately. G
Warning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
i The “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually X
Briefly press on cover : to open.
X Press SOS button ; briefly.
The indicator lamp in SOS button ; will
flash until the emergency call is concluded.
X Wait for a voice connection to the
Response Center.
X Close cover : after the emergency call is
concluded. G
Warning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location. Useful features
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The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they receive
an automatic SOS signal and cannot make
voice contact with the vehicle occupants.
Roadside Assistance button X
Open the telephone tray ( Y page 198).X
Press and hold Roadside Assistance
button : for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in Roadside Assistance
button : will flash while the call is in
progress. The message Connecting
Call will appear in the multifunction
display and the COMAND system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established. X
Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare tire are obtainable at no
charge.
i If the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system could
not initiate a Roadside Assistance call (e.g.
the relevant cellular phone network is not
available). The message Call Failed
appears in the multifunction display.
X Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X Press the respective button for ending a
telephone call on the COMAND system.
Information button X
Open the telephone tray ( Y page 198).210
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X
Press and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display and the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction
display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i If the indicator lamp in Information
button : is flashing continuously and
there was no voice connection to the
Response Center established, then the Tele
Aid system could not initiate an Information
call (e.g. the relevant cellular phone
network is not available). The message
Call Failed appears in the multifunction
display. X
Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X Press the respective button for ending a
telephone call on the COMAND system.
Call priority If other service calls such as a Roadside
Assistance

call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the COMAND system.
Destination Download to the COMAND
system i
The
components and operating principles
of the COMAND system can be found in the
separate COMAND system operating
instructions.
Destination Download allows you access to a
database of over 10 million points of interest
(POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination, the address can be downloaded,
or can be provided with points of interests
near your location.
The Response Center can transmit
destination data to the COMAND system
during the connection with the Roadside
Assistance or Customer Assistance Center.
The transmitted data can contain address
details for a Mercedes-Benz Center or POIs. Useful features
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