2010 MERCEDES-BENZ ML350 tailgate

iIf the indicator lamp in Information
button : is flashing continuously and
there was no voice connection to the
Customer Assistance Center established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display.XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Customer Assistance Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the COMAND system.
i When a Tele Aid call has been initiated,
the COMAND system audio is muted. The
mobile phone is no longer connected to the
COMAND system. If you must use this
phone, we recommend that you use it only
with the vehicle at a standstill in a safe
location.
Destination Download to the COMAND
system
i The components and operating principles
of the COMAND system can be found in the
separate COMAND system operating
instructions.
Destination Download allows you access to a
database of over 10 million points of interest
(POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination, the address can be downloaded,
or can be provided with points of interests
near your location.
Route guidance
You will be prompted to confirm that route
guidance to the entered address is to be
started.XSelect Yes using button = or ; on
the COMAND system.XPress button 9 on the COMAND system
to confirm.
The system calculates the route and
subsequently starts the route guidance to the
defined address.
i If you select No, you can save the address
to your address book.
i The Destination Download feature is
available if the relevant mobile phone
network is available and data connection is
possible.
Search & Send
“Search & Send” is a navigation destination
address entry service. For more information
on “Search & Send”, refer to separate
COMAND system operating instructions.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.XThen return to your vehicle at the time
arranged and pull the tailgate recessed
handle ( Y page 75) for a minimum ofUseful features203Controls in detail164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 203Z

20 seconds until the indicator lamp in the
SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Call Connected will appear in the
multifunction display to indicate receipt of
the door unlock command.
If the tailgate recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by the
Customer Assistance Center, you must
wait 15 minutes before pulling the tailgate
recessed handle again.
Stolen Vehicle Recovery Services
In the event your vehicle was stolen:
XReport the incident to the police.
The police will issue a numbered incident
report.
XPass this number on to the Customer
Assistance Center along with your
password.
The Customer Assistance Center will then
attempt to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Customer Assistance Center
will contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iIf the anti-theft alarm stays on for more
than 30 seconds, the Tele Aid system will
notify the Customer Assistance Center
automatically.
Garage door opener
The integrated remote control can operate up
to three separately controlled devices
compatible with HomeLink® or some other
systems.
GWarning!
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death.
Interior rear view mirror with integrated remotecontrol
204Useful featuresControls in detail
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! Observe the following during off-road
driving:
R Keep doors, tailgate, windows, and tilt/
sliding sunroof closed whenever driving
off-road.
R Adjust vehicle speed to condition of
terrain. The more uneven, rutty and
steeper the terrain, the lower the speed
should be. Drive through water slowly at
an even speed, avoiding a bow wave.
R Be especially careful when driving in
unknown territory. It may be necessary
to get out of the vehicle and scout the
path you intend to take.
R Watch out for obstacles, such as rocks,
holes, tree stumps and ruts.
R Before driving through water, determine
its depth.
R Do not stop vehicle while immersed in
water, and do not shut off the engine.
R In sandy soil, drive at a steady speed as
allowed by conditions. This helps
overcome the vehicle rolling resistance
and reduces the likelihood of the vehicle
sinking into the ground.
R Do not initiate jumps with the vehicle. It
interrupts the forward momentum of the
vehicle.
R Always drive onto slopes with the engine
running and the vehicle in gear.
R Do not shift automatic transmission into
neutral position N.GWarning!
Do not reduce the tire inflation pressure
before driving through sand. However, if you
do so, remember to correct the tire inflation
pressure before continuing your trip. Driving
with reduced tire inflation pressure increases
the risk of losing control of the vehicle and
rolling over.
Checklist before off-road driving
Engine oil level
R Check the engine oil level ( Y page 214).
Only with a proper oil level can the vehicle
obtain a trouble-free oil supply, even on
steep gradients.
! If the engine oil level warning lamp comes
on while driving, stop the vehicle in a safe
location or as soon at is safe to do so.
Check the engine oil level.
The engine oil level warnings should not be
ignored. Extended driving with the symbol
displayed could result in serious engine
damage that is not covered by the
Mercedes-Benz Limited Warranty.
Tires
R Check the tread depth and maintain
specified tire inflation pressure. A placard
with the recommended tire inflation
pressures is located on the driver’s door B-
pillar ( Y page 228).
R Check tires for possible damage and
remove foreign objects.
R Replace missing valve caps.
Rims
R Dented or bent rims can cause tire inflation
pressure loss and damage the tire beads.
For this reason, check and, if necessary,
change rims before driving off-road.
Vehicle tool kit
R Check if the jack ( Y page 270) is
functional.
R Always take the vehicle tool kit, a strong
tow rope, a shovel and a small plank (to put
under the jack on sandy soil) with you.
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The lowest value listed must be selected
when determining how the vehicle and
trailer are loaded.
R The tongue weight at the hitch ball must be
added to the rear axle weight to prevent
exceeding the rear Gross Axle Weight
Rating (GAWR). The GAWR is indicated on
the certification label located on the
driver’s door B-pillar ( Y page 227).
i Mercedes-Benz recommends loading the
trailer in such a manner that it has a tongue
weight between 8 % and 15 % of the GTW.
i The weight of other accessories,
passengers and cargo will reduce the
maximum trailer weight and tongue weight
your vehicle can tow.
Checking weights of vehicle and trailer
R To assure that the towing vehicle and trailer
are in compliance with the maximum
permissible weight limits, have the loaded
rig (towing vehicle including driver,
passengers and cargo, trailer fully loaded)
weighed on a commercial scale.
R Check the vehicle’s front and rear gross
axle weight, the Gross Trailer Weight (GTW)
and tongue weight.
The values as measured must not exceed
the weight limits listed under “Vehicle and
trailer weights and ratings” ( Y page 254).
Coupling a trailer GWarning!
Vehicles with air suspension program: While
you are coupling or decoupling a trailer, make
sure nobody locks or unlocks the vehicle and/
or opens or closes doors or the tailgate.
The vehicle’s level could change and you
could endanger yourself and/or others as a
result.
Make sure that you do not operate the ADS
switch or the vehicle level control system
when coupling/decoupling the trailer.
Observe maximum permitted trailer
dimensions (width and length).
Most states and all Canadian provinces
require
R safety chains between the towing vehicle
and the trailer
The chains should be criss-crossed under
the trailer tongue. They must be attached
to the hitch receiver, and not to the
vehicle’s bumper or axle.
Make sure to leave enough slack in the
chains to permit turning corners.
R a separate brake system at various trailer
weights
R a break-away switch on trailers with a
separate brake system.
Check with your local state laws for specific
requirements.
The switch activates the trailer brakes in
the possible event that the trailer might
separate from the tow vehicle.
! Do not connect a trailer brake system (if
trailer is so equipped) directly to the
vehicle’s hydraulic brake system, as your
vehicle is equipped with antilock brakes. If
you do, neither the vehicle’s brakes nor the
trailer’s brakes will function properly.
i The provided vehicle electrical wiring
harness for trailer towing has a brake signal
wire for hook-up to a brake controller.XMake sure the automatic transmission is in
park position P (Y page 110).XEngage the parking brake for the vehicle
( Y page 107).XStart the engine ( Y page 103).XVehicles with vehicle level control:
Select the highway level ( Y page 156).XVehicles with Adaptive Damping System
(ADS):
Set the ADS to AUTO or COMF
( Y page 156).XTurn off the engine ( Y page 108).Driving instructions255Operation164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 255Z

XClose all doors and the tailgate.XAttach the trailer.XPlug in all electrical connectors.
iVehicles with vehicle level control:
When you are towing a trailer, the vehicle
level always remains in the highway setting.
The following applies additionally when
towing a trailer:
R The vehicle is lowered to the highway
level when it reaches a speed of 5 mph
(8 km/h) if not set to highway level.
R The highspeed level is not available.
The restrictions that apply to towing also
apply when using accessories that are
connected to the trailer power socket, such
as a bicycle rack.
Towing a trailer
There are many different laws, including
speed limit restrictions, having to do with
trailer towing. Make sure your rig will be legal,
not only for where you reside, but also for
where you will be driving. A good source for
this information can be the police or local
authorities.
Note the following, when driving with a trailer:
R In order to gain skill and an understanding
of the vehicle’s behavior, you should
practice turning, stopping and backing up
in an area which is free of traffic.
R Before you start driving check the
- trailer hitch
- break-away switch
- safety chains
- electrical connections
- lighting
- tires
R Adjust the mirrors ( Y page 89) to permit
unobstructed view beyond rear of trailer.
R If the trailer has electric brakes, start your
vehicle and trailer moving slowly, and then
apply only the trailer brake controller by
hand to make sure the brakes are working
properly.
R Always secure items in the trailer to
prevent load shifts while driving.
R When towing a trailer, check occasionally
to make sure the load is secure, and that
trailer lighting and brakes (if so equipped)
are functioning properly.
R Take into consideration that when towing a
trailer, the handling characteristics are
different and less stable from those when
operating the vehicle without a trailer.
It is important to avoid sudden maneuvers.
R The vehicle and trailer combination is
heavier, and therefore limited in
acceleration and climbing ability, and has a
larger braking distance.
It is more prone to reacting to cross wind
gusts, and requires more sensitive steering
input.
R If possible, do not brake abruptly, but
rather engage the brake slightly at first to
permit the trailer to activate its brake. Then
increase the braking force.
! If the trailer should begin to sway, reduce
the vehicle’s speed immediately.
Do not attempt to straighten out the tow
vehicle and trailer by increasing the speed.
R If the transmission shifts between gears on
inclines repeatedly, shift to a lower gear
range manually ( Y page 113). Select 4, 3 ,
2 or 1.
A lower gear and reduction of speed
reduces the chance of engine overloading
and/or overheating.
R On very steep inclines, not manageable
with automatic transmission in gear range
1 , switch on off-road driving program
( Y page 155).
R When going down an incline, shift into a
lower gear and use the engine’s braking
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Avoid riding the brakes, thus overheating
the vehicle and trailer brakes (if so
equipped).
R If the engine coolant rises to an extremely
high temperature when the air conditioning
is on, turn off the air conditioning system.
Engine coolant heat can be additionally
vented by opening the windows, switching
the climate control fan speed to high and
setting the temperature control to the
maximum.
R During a passing maneuver extreme care
must be exercised since your vehicle with
a trailer will require additional passing
distance ahead than when driving without
a trailer.
Because your vehicle and trailer is longer
than your vehicle alone, you will also need
to go much farther ahead of the passed
vehicle before you can return to your lane.
Decoupling a trailer GWarning!
Vehicles with air suspension program: While
you are coupling or decoupling a trailer, make
sure nobody locks or unlocks the vehicle and/
or opens or closes doors or the tailgate.
The vehicle’s level could change and you
could endanger yourself and/or others as a
result.
Make sure that you do not operate the ADS
switch or the vehicle level control system
when coupling/decoupling the trailer.
XMake sure the automatic transmission is in
park position P (Y page 110).XEngage the parking brake for the vehicle
( Y page 107).XStart the engine ( Y page 103).XClose all doors and the tailgate.XEngage the parking brake for the trailer.GWarning!
Vehicles with air suspension program: As
soon as you disconnect the electrical
connection between the trailer and the
vehicle, the vehicle will lower. To help avoid
personal injury, make sure no one is near the
wheel housing or underneath the vehicle
before the electrical connection is
disconnected.
When you decouple the trailer, the vehicle is
temporarily raised because the springs are
relieved of load. Be especially careful during
this process, as you could otherwise injure
yourself and/or others. Make sure that any
persons remaining in the vehicle do not press
the switches for vehicle level control or the
ADS.
XDisconnect all electrical plug connectors.XDecouple the trailer.XMake sure that the trailer coupling is free
of load.XTurn off the engine ( Y page 108).
Driving abroad
If you plan to drive the vehicle outside the U.S.
or Canada, you should request dealer
network information for your destination from
any authorized Mercedes-Benz Center.
Control and operation of radio
transmitter
Safety notes
GWarning!
Please do not forget that your primary
responsibility is to drive the vehicle. A driver’s
attention to the road must always be his/her
primary focus when driving. For your safety
and the safety of others, we recommend that
you pull over to a safe location and stop
before placing or taking a telephone call.
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Vehicle equipment
iThis Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual.
Where will I find ...?
First aid kit
iCheck expiration dates and contents for
completeness at least once a year and
replace missing/expired items.
The first aid kit is located on the driver’s side
in the cargo compartment behind the cover.
XTurn lock : by 90° in direction of the
arrow.
XFold down cover ;.
The first aid kit can be removed.
Vehicle tool kit
The vehicle tool kit is located in the space
underneath the cargo compartment floor.
The vehicle tool kit includes:
RAlignment bolt 23
RCollapsible wheel chock 23
RElectric air pump24
RFuse chart
RJack23
RReversible ratchet for jack23
RTIREFIT kit25
RTowing eye bolt
RWheel wrench23
RSpare wheel bolts26
XRemoving: Open the tailgate (Y page 75).XPush in floor handle ; as indicated by
arrow.
XLift cargo compartment floor : using floor
handle ;.23Vehicles with spare wheel only.24ML 350 BlueTEC 4MATIC (Canada vehicles) factory equipped with 20" wheels and vehicles with spare wheelwith collapsible tire only.25ML 350 BlueTEC 4MATIC (Canada vehicles) factory equipped with 20" wheels only.26Vehicles with Minispare wheel only.
268Where will I find ...?Practical hints
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XRelease securing hook = (located below
the floor handle) from holder.
XEngage securing hook = on upper cargo
compartment lip ?.
! With the cargo compartment cover blind
installed behind the rear seats, disengage
cargo compartment cover blind and flip it
forward. Otherwise the strap of the
securing hook could damage the cargo
compartment cover blind.
! To prevent damage, always disengage the
securing hook from upper cargo
compartment lip and lower the cargo
compartment floor before closing the
tailgate.
Vehicles without spare wheel
iVehicles without spare wheel are not
factory-equipped with the tools required for
a wheel change such as a jack or a wheel
wrench. Some tools required for a wheel
change are specific to your vehicle.
Contact an authorized Mercedes-Benz
Center to obtain the tools approved for
your vehicle. The illustration shows the
vehicle retrofitted with the necessary tools
for a wheel change.
:Towing eye bolt;Alignment bolt=Jack?Fuse chartAElectric air pump27BTIREFIT kit27CWheel wrenchDCollapsible wheel chockEReversible ratchet for jack27ML 350 BlueTEC 4MATIC (Canada vehicles) factory equipped with 20" wheels only.Where will I find ...?269Practical hints164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 269Z