VehicleDisplay messagesPossible causes/consequences and M SolutionsDepress
brake to
shift out
of P.You have attempted to shift the automatic transmission into
drive position D, reverse gear R or neutral position N without
depressing the brake pedal.XDepress the brake pedal.Door OpenVehicle
Not In
ParkYou have opened the driver’s door and the automatic
transmission is still in drive position D, reverse gear R or
neutral position N.XBefore you leave the vehicle, make sure the automatic
transmission is in park position P and the parking brake is
engaged.Drive to
workshop
without
shifting
gears.The automatic transmission cannot be shifted out of the
current transmission position because of a malfunction.
If the automatic transmission is in drive position D:XWithout shifting the automatic transmission out of drive
position D, drive to an authorized Mercedes-Benz Center.
If the automatic transmission is set to neutral position N,
reverse gear R or park position P:
XDo not drive.XContact an authorized Mercedes-Benz Center or call
Roadside Assistance.Only
shift to
P when
vehicle
is at a
standstill
.You have attempted to shift the automatic transmission into
park position P although the vehicle was still in motion.XStop the vehicle.Shift to
P or N to
start
engine.You have attempted to start the engine with the KEYLESS-GO
start/stop button while the automatic transmission was in
reverse gear R or drive position D.XShift the automatic transmission into park position P or
neutral position N. Make sure the brake pedal is depressed.Auxiliary
BatteryMalfunctio
nThe backup battery for the automatic transmission is no
longer charging.XContact an authorized Mercedes-Benz Center.280Vehicle status messages in the multifunction displayPractical hints
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SmartKey with KEYLESS-GO
XMove locking tab : in the direction of
arrow.
XSlide mechanical key ; out of the housing.
Unlocking the driver’s door
XInsert mechanical key ; into the driver’s
door lock.
XTurn mechanical key ; counterclockwise
to position 1.
XPull the door handle past the resistance
point until the locking knob moves up.
The driver’s door is unlocked.
XPull the door handle once more to open the
driver’s door.
XTurn mechanical key ; back and remove
it from the driver’s door lock.Locking the vehicle
If you cannot lock the vehicle with the
SmartKey or with KEYLESS-GO, lock it as
follows:
XClose the front passenger door, the right
rear door, and the tailgate.
XOpen the driver’s door and the rear left
door.
XPress the central locking switch
(Y page 75).
The locking knobs of the front passenger
door and the rear doors move down.
XIf the vehicle battery is disconnected or
drained: Press down the locking knobs on
the front passenger door and the rear
doors.
XExit the vehicle.XClose the driver’s door.XEnter the vehicle through the rear left door.XPress down the locking knob of the driver’s
door.
! To prevent inadvertent lockout, make
sure to have the SmartKey with you before
proceeding with the next step. The next
step will lock the vehicle.
XExit the vehicle.XClose the rear left door.
The vehicle is locked.
iThis procedure does not arm the anti-
theft alarm system, nor does it lock the fuel
filler flap.
Unlocking and opening the tailgate
If the tailgate can no longer be unlocked and
opened using button F on the SmartKey
or the KEYLESS-GO function, use the
emergency release lever to unlock and open
the tailgate.
The emergency release lever is located on the
inside of the tailgate.
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Resetting activated NECK-PRO active
front head restraints
If the NECK-PRO active front head restraints
have been triggered in a rear-end collision,
they must be reset.
You can tell that the NECK-PRO active front
head restraints have been triggered when
they have been moved forward and cannot be
adjusted.
GWarning!
For safety reasons, have the NECK-PRO active
front head restraints checked at an
authorized Mercedes-Benz Center after a
rear-end collision.
GWarning!
When pushing back the head restraint
cushion, make sure your fingers do not
become caught between the head restraint
cushion and the cover. Failing to do so may
lead to injury.
iPressing the head restraint cushion back
requires high force. If you encounter
difficulties when pushing the head restraint
back, please have the procedure
performed at an authorized Mercedes-Benz
Center.
XPull the top of the head restraint cushion in
direction of arrow : as far as it will go.
XAdjust the head restraint cushion
downward in direction of arrow ; as far as
it will go.
XFirmly press the top of the head restraint
cushion towards the head restraint cover in
direction of arrow = until it engages.
XRepeat this procedure on the NECK-PRO
active front head restraint for the second
front seat.
For information on NECK-PRO active front
head restraints, see “NECK-PRO active front
head restraints” (Y page 53).
Replacing SmartKey batteries
If the batteries in the SmartKey are
discharged, the vehicle can no longer be
locked or unlocked. It is recommended to
have the batteries replaced at an authorized
Mercedes-Benz Center.
GWarning!
Batteries contain poisonous and corrosive
substances. Therefore, keep the batteries out
of reach of children.
If a battery is swallowed, seek medical help
immediately.
GWarning!
SmartKey batteries contain perchlorate
material, which may require special handling
and regard for the environment. Check with
your local government’s disposal guidelines.
California residents, see www.dtsc.ca.gov/
HazardousWaste/Perchlorate/
index.cfm.
Batteries contain materials that can harm the
environment if disposed of improperly.
Recycling of batteries is the preferred method
of disposal. Many states (USA only) or
provinces (Canada only) require sellers of
batteries to accept old batteries for recycling.
When inserting the batteries, make sure they
are clean and free of lint.
When replacing batteries, always replace
both batteries.
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iThe required replacement batteries are
available at any authorized Mercedes-Benz
Center.
Replacement batteries: Lithium, type
CR 2025 or equivalent.
XRemove the mechanical key from the
SmartKey (Y page 306).
SmartKey
XPress mechanical key ; into the SmartKey
opening until battery compartment
cover : opens. Do not keep the cover
shut.
XRemove the battery compartment cover.XPat the SmartKey against the palm of your
hand until battery = falls out.
XInsert the new battery with the positive
terminal (+) facing up. Use a lint-free cloth.
XInsert the tabs of the battery compartment
cover into the housing and press the cover
closed.
XSlide mechanical key : back into the
SmartKey.
XCheck the operation of the SmartKey.
SmartKey with KEYLESS-GO
XInsert mechanical key : into opening.XPress mechanical key : in direction of
arrow.
Battery compartment ; is unlatched.
XPull battery compartment ; out of the
SmartKey housing.
XPull out batteries =.XInsert new batteries = under contact
springs ? with the positive terminal (+)
side facing up.
XReturn battery compartment ; into
SmartKey housing until it locks into place.
XSlide mechanical key : back into the
SmartKey.
XCheck the operation of the SmartKey as
well as the KEYLESS-GO function.
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Battery fluid contains sulfuric acid. Do not
allow this fluid to come in contact with eyes,
skin or clothing. In case it does, immediately
flush affected area with water and seek
medical help if necessary.
A battery will also produce hydrogen gas,
which is flammable and explosive. Keep
flames or sparks away from battery, avoid
improper connection of jumper cables,
smoking etc.GWarning!
Do not place metal objects on the battery as
this could result in a short circuit.
Use leak-proof batteries only to avoid the risk
of acid burns in the event of an accident.
Take care that you do not become statically
charged, e.g. by wearing synthetic clothing or
rubbing against textiles. For this reason, you
also should not pull or push the battery over
carpets or other synthetic materials.
Never touch the battery first. First touch the
outside body of the vehicle in order to release
any possible electrostatic charges.
Do not rub the battery with rags or cloths. The
battery could explode if touched due to
electrostatic charge or due to spark
formation.
! The battery is a
Valve-Regulated Lead
Acid (VRLA) battery, also referred to as
“fleece” battery.
Such batteries do not require topping-up of
the electrolyte level. VRLA batteries
therefore do not have cell caps and the
battery cover is non-removable. Do not
attempt to open the battery as otherwise
the battery will be damaged.
VRLA batteries do not require topping-up of
the electrolyte level. They cannot be
opened to check the electrolyte level.
However, the battery condition must be
checked periodically by performing a
battery conductance test. Refer to
Maintenance Booklet for battery condition
testing intervals.
The factory-equipped battery may only be
replaced with a battery that
R has the same security features
R is of identical size
R is of identical voltage
R is of identical capacity
! As any other battery, the battery may
discharge if you do not operate the vehicle
for an extended period of time. Have the
battery disconnected at a qualified
workshop or an authorized Mercedes-Benz
Center in such a case. You may also
connect an accessory battery charge unit
expressly approved by Mercedes-Benz for
your vehicle model to maintain the battery
charge. Contact an authorized Mercedes-
Benz Center for further information.
The battery, the battery ventilation hose
and the lateral plug must always be
securely installed when the vehicle is in
operation.
! Never loosen or detach battery terminal
clamps while the engine is running or the
SmartKey is in the starter switch or
KEYLESS-GO button is in position 1.
Otherwise the alternator and other
electronic components could be severely
damaged.
Have the battery checked regularly at an
authorized Mercedes-Benz Center.
Refer to Maintenance Booklet for
maintenance intervals or contact an
authorized Mercedes-Benz Center for
further information.
i After battery power was interrupted, do
the following:
R Set the clock ( Y page 132).
Vehicles with COMAND system with
navigation module: Time and date are set
automatically.
R Synchronize the door windows
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portfolio. You may otherwise not recognize
potential danger.
! To prevent damage during transport, do
not tie down vehicle by its chassis or
suspension parts.
If circumstances do not permit the
recommended towing methods, the vehicle
may be towed with all wheels on the ground
only so far as necessary to have the vehicle
moved to a safe location where the
recommended towing methods can be
employed.
! Before towing the vehicle observe the
following instructions:
RDo not tow-start the vehicle. You could
otherwise seriously damage the
automatic transmission which is not
covered by the Mercedes-Benz Limited
Warranty.
RDo not tow with sling-type equipment.
Towing with sling-type equipment over
bumpy roads will damage radiator and
supports.
RTowing of the vehicle should only be
done using the properly installed towing
eye bolt. Never attach a tow cable, tow
rope or tow rod to the vehicle chassis,
frame or suspension parts.
GWarning!
With the engine not running, there is no power
assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the
vehicle. Adapt your driving accordingly.
! Avoid pulling the vehicle abruptly or
diagonally, since it could result in damage
to the chassis alignment.
! Do not use the towing eye bolt for
recovery, as this could damage the vehicle.
If in doubt, recover the vehicle with a crane.
iIf the battery is disconnected or
discharged
Rthe SmartKey will not turn in the starter
switch
Rthe automatic transmission will remain in
park position P
For more information see “Battery”
(Y page 334) or “Jump starting”
(Y page 336).
Installing towing eye bolt
Depending on whether you are towing a
vehicle or you are being towed, the towing eye
bolt can be screwed into threaded holes
which are located behind covers on each
bumper.
The towing eye bolt is supplied with the
vehicle tool kit, located in the cargo
compartment underneath the cargo
compartment floor (Y page 268).
XTake the towing eye bolt out of the space
underneath the cargo compartment floor.
Removing cover in front bumper
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