2010 MERCEDES-BENZ ML350 esp is not available

RThe indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in Roadside Assistance
button º does not come on during the
system self-test.
R The indicator lamp in Information button
E does not come on during the system
self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button º, or
Information button E remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada only)
as soon as possible.
Emergency calls
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button E to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
i An automatically initiated Tele Aid
emergency call cannot be canceled.
An emergency call can also be initiated
manually ( Y page 201).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display and the
COMAND system is muted. When the
connection is established, the message
Call Connected appears in the
multifunction display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
A voice connection between the Customer
Assistance Center and the occupants of the
vehicle will be established automatically soon
after the emergency call has been initiated.
The Customer Assistance Center will attempt
to determine the nature of the emergency
more precisely, provided they can speak to
an occupant of the vehicle.
i If no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately.GWarning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid system
could not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
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Should this occur, assistance must be
summoned by other means.
iThe “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually
XBriefly press on cover : to open.XPress SOS button ; briefly.
The indicator lamp in SOS button ; will
flash until the emergency call is concluded.
XWait for a voice connection to the
Customer Assistance Center.
XClose cover : after the emergency call is
concluded.
GWarning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location.
The Customer Assistance Center will
automatically contact local emergency
officials with the vehicle’s approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Roadside Assistance button
XOpen the front armrest storage
compartment (Y page 193).
XPress and hold Roadside Assistance
button : for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in Roadside Assistance
button : will flash while the call is in
progress. The message Connecting
Call will appear in the multifunction
display and the COMAND system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
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A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
XDescribe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
iIf the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular
phone network is not available). The
message Call Failed appears in the
multifunction display.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Information button
XOpen the front armrest storage
compartment (Y page 193).
XPress and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display and the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
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iIf the indicator lamp in Information
button : is flashing continuously and
there was no voice connection to the
Customer Assistance Center established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display.XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Customer Assistance Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the COMAND system.
i When a Tele Aid call has been initiated,
the COMAND system audio is muted. The
mobile phone is no longer connected to the
COMAND system. If you must use this
phone, we recommend that you use it only
with the vehicle at a standstill in a safe
location.
Destination Download to the COMAND
system
i The components and operating principles
of the COMAND system can be found in the
separate COMAND system operating
instructions.
Destination Download allows you access to a
database of over 10 million points of interest
(POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination, the address can be downloaded,
or can be provided with points of interests
near your location.
Route guidance
You will be prompted to confirm that route
guidance to the entered address is to be
started.XSelect Yes using button = or ; on
the COMAND system.XPress button 9 on the COMAND system
to confirm.
The system calculates the route and
subsequently starts the route guidance to the
defined address.
i If you select No, you can save the address
to your address book.
i The Destination Download feature is
available if the relevant mobile phone
network is available and data connection is
possible.
Search & Send
“Search & Send” is a navigation destination
address entry service. For more information
on “Search & Send”, refer to separate
COMAND system operating instructions.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.XThen return to your vehicle at the time
arranged and pull the tailgate recessed
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Only install brake pads and use brake fluid
recommended by Mercedes-Benz.GWarning!
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that safe
braking is substantially impaired. This could
result in an accident.
! Vehicles with 4MATIC:
Only conduct operational or performance
tests on a two-axle dynamometer. If such
tests are necessary, contact an authorized
Mercedes-Benz Center. You could
otherwise seriously damage the brake
system or the transfer case which is not
covered by the Mercedes-Benz Limited
Warranty.
! Vehicles without 4MATIC:
Because the ESP ®
operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position 0 or
1 or KEYLESS-GO start/stop button in
position 0 or 1) when the parking brake is
being tested on a brake test dynamometer
or the vehicle is being towed with one axle
raised.
Active braking action through the ESP ®
may otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
! Vehicles with 4MATIC:
Because the ESP ®
operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position 0 or
1 or KEYLESS-GO start/stop button in
position 0 or 1) when the parking brake is
being tested on a brake test dynamometer.
Such testing should be no longer than 10
seconds.
Active braking action through the ESP ®
may otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
If your brake system is only subjected to
moderate loads, you should occasionally test
the effectiveness of the brakes by applying
above-normal braking pressure at higher
speeds. This will also enhance the grip of the
brake pads.GWarning!
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
Refer to the description of the Brake Assist
System (BAS) ( Y page 63).
High-performance brake system
The high-performance brake system is only
available on ML 63 AMG.
GWarning!
New vehicle brake pads and disks, and
replacement brake pads and disks may take
several hundred miles of driving until they
provide optimum braking efficiency. Until that
time, you may need to use increased brake
pedal pressure while braking. Please be aware
of this and adjust your driving and braking
accordingly during this break-in period.
Excessive high-demand braking will cause
correspondingly high brake wear. Please be
attentive to the brake warning lamp in the
instrument cluster and brake condition
messages in the multifunction display.
Especially for high-performance driving, it is
important to maintain and have the brake
system checked regularly.
The high-performance brake system is
designed to operate under the extremely high
operating demands required to
accommodate the performance capabilities
of the vehicle.
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For more information, see “Driving through
water” ( Y page 251).
Off-road driving
GWarning!
Do not load items on the basic carrier bars. It
may cause instability during some maneuvers
which could result in an accident.
Drive slowly in unknown terrain. This will
make it easier to recognize unexpected
obstacles and avoid damage to the vehicle.
To help avoid the vehicle rolling over, never
turn it around on steep inclines. If the vehicle
cannot complete the attempted climb, back it
down in reverse gear.
Do not drive along the side of a slope. The
vehicle might otherwise rollover. If in doing so
the vehicle begins to show a tendency to roll,
immediately steer into a line of gravity
(straight up or downhill).
Never let the vehicle roll backwards in idle.
You may lose control of the vehicle if you use
only the service brake. For information on
driving downhill, see “Driving downhill”.
GWarning!
Sand, dirt, mud and other material having
friction property can cause exceptional wear
and tear as well as brake failure.
Have the brakes checked for dirt build-up and
cleaned. There is otherwise a risk that full
braking power may not be available in an
emergency.
GWarning!
Vehicles with air suspension program: Please
be aware that by raising the vehicle level, the
center of gravity also rises. Therefore, always
ensure that the vehicle level is as low as
possible. With higher ride height the ESP ®
may activate earlier in certain situations.
Read this chapter carefully before you begin
off-road travel.
Familiarize yourself with the vehicle
characteristics and gear changing before you
attempt any difficult terrain off-road driving.
We recommend that you start out with easy
off-road travel.
Special driving features for off-road
driving
The following driving features are available for
specific kind of operation:
R Off-road ABS ( Y page 63)
R Off-road ESP ®
(Y page 65)
R Off-road 4-ETS ( Y page 64)
R Hill-start assist system ( Y page 113)
R Downhill Speed Regulation (DSR)
( Y page 152)
R Off-road driving program ( Y page 155)
R Air suspension program ( Y page 155)
Off-road driving rules
R Engage the off-road driving program
( Y page 155) before driving under off-road
conditions.
R Vehicles with air suspension program:
Make sure you select a vehicle level
( Y page 156) appropriate to the
topographical conditions. Always make
sure the vehicle has enough ground
clearance.
R Fasten items being carried as securely as
possible ( Y page 186).
R Always navigate gradients with the engine
on and with the transmission engaged in a
gear. Switch on the DSR ( Y page 152) to
help maintain a preset speed.
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Text messages
Safety systemsDisplay messagesPossible causes/consequences and M SolutionsABSABS, ESP
Inoperativ
e
See
Operator’s
ManualThe brake system is still functioning normally but due to a
malfunction, the ABS, the BAS, the ESP ®
, and the PRE-
SAFE ®
system are unavailable.XContinue driving with added caution. Wheels may lock
during hard braking, reducing steering capability.XHave the system checked at an authorized Mercedes-Benz
Center as soon as possible.
Failure to follow these instructions increases the risk of an
accident.
ABSABS, ESP
Unavailabl
e
See
Operator’s
ManualThe self-diagnosis may not be completed yet.
The display will clear after driving a short distance at a vehicle
speed of above 12 mph (20 km/h).ABSABS, ESP
Unavailabl
e See
Operator’s
ManualThe brake system still functions normally but due to
insufficient power supply, the ABS, the BAS, the ESP ®
, and
the PRE-SAFE ®
system are unavailable.
When the voltage is above the required value again, the ABS,
the BAS, the ESP ®
, and the PRE-SAFE ®
system are
operational again and the message should disappear.XIf the message does not disappear: Have the system
checked at an authorized Mercedes-Benz Center as soon
as possible.ESPInoperativ
e See
Operator’s
ManualIn addition, the yellow ESP ®
warning lamp d comes on.
The brake system is still functioning normally but due to a
malfunction the BAS, the ESP ®
, and the PRE-SAFE ®
system
are unavailable.
The ABS may not be operational.XContinue driving with added caution. Wheels may lock
during hard braking, reducing steering capability.XHave the system checked at an authorized Mercedes-Benz
Center as soon as possible.
Failure to follow these instructions increases the risk of an
accident.
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Display messagesPossible causes/consequences and M SolutionsESPUnavailabl
e See
Operator’s
ManualThe brake system still functions normally but due to
insufficient power supply the ESP ®
, the BAS, and the
PRE-SAFE ®
system are unavailable.XContinue driving with added caution. Wheels may lock
during hard braking, reducing steering capability.
When the voltage is above the required value again, the
ESP ®
, the BAS, and the PRE-SAFE ®
system are operational
again and the message in the multifunction display should
disappear.
If the message in the multifunction display does not
disappear:
XHave the alternator and the battery checked.XHave the system checked at an authorized Mercedes-Benz
Center as soon as possible.ESPUnavailabl
e See
Operator’s
ManualIf the yellow ESP ®
warning lamp d flashes while driving
and this message appears, the Electronic Traction System
(ETS/4-ETS) has switched off to prevent overheating of the
drive wheel brakes.
As soon as the brakes have cooled off, the Electronic Traction
System (ETS/4-ETS) switches on again.
The message in the multifunction display disappears and the
ESP ®
warning lamp d goes out.ESPUnavailabl
e See
Operator’s
ManualThe self-diagnosis may not be completed yet.
The display will clear after driving a short distance at a vehicle
speed of above 12 mph (20 km/h).PRE-SAFEInoperativ
e See
Operator’s
ManualThe PRE-SAFE ®
system has failed. All other occupant safety
systems, such as the air bags, are still available.XContact an authorized Mercedes-Benz Center as soon as
possible.274Vehicle status messages in the multifunction displayPractical hints
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