2010 MERCEDES-BENZ ML350 remote control

RPull outside handle on the tailgate.
RWhen no SmartKey is inserted in the starter
switch (vehicles with KEYLESS-GO: Make
sure the vehicle’s on-board electronics
have status 0): Press button F on the
SmartKey.
Do not leave the SmartKey in the vehicle. You
may lock yourself out.
If the vehicle was previously centrally locked
with the SmartKey or KEYLESS-GO, the
tailgate will lock automatically when it is
closed. The turn signal lamps flash three
times to confirm locking.
Vehicles without KEYLESS-GO
Vehicles with KEYLESS-GO
XPress tailgate closing switch : or press
and hold button F on the SmartKey until
the tailgate begins to close.
If the tailgate comes into contact with an
object while closing, the closing procedure is
stopped and the tailgate reopens. This may
happen if luggage has been piled too high, for
example.
Closing the tailgate and locking the
vehicle from the outside (vehicles with
KEYLESS-GO)
GObserve Safety notes, see page 55.GWarning!
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured. To prevent possible personal injury,
always keep hands and fingers away from the
cargo compartment opening when closing the
tailgate. Be especially careful when small
children are around. To stop the closing
procedure, do one of the following:
RPress or pull the remote tailgate opening/
closing switch on the driver’s door.
RPress the tailgate closing switch.
RPress the KEYLESS-GO locking/closing
switch.
RPull outside handle on the tailgate.
RWhen no SmartKey is inserted in the starter
switch (vehicles with KEYLESS-GO: Make
sure the vehicle’s on-board electronics
have status 0): Press button F on the
SmartKey.
You can close the tailgate and lock the vehicle
simultaneously from the outside using the
KEYLESS-GO locking/closing switch.
XMake sure you have the SmartKey with you.XPress KEYLESS-GO locking/closing
switch : briefly.
The tailgate closes.
Once the tailgate and all doors are closed:
Locking and unlocking77Controls in detail164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 77Z

RThe vehicle locks.
RThe turn signals flash three times to
confirm locking.
RThe locking knobs in the doors move
down.
RThe anti-theft alarm system is armed.
If the tailgate comes into contact with an
object while closing, the closing procedure is
stopped and the tailgate reopens. This may
happen if luggage has been piled too high, for
example.
The closing process is stopped if the system
cannot recognize a SmartKey with KEYLESS-
GO anymore. Make sure the SmartKey with
KEYLESS-GO is within approximately 3 ft
(1 m) of the tailgate. Repeat the closing
procedure if necessary.
The tailgate remains unlocked when a
SmartKey with KEYLESS-GO is recognized
inside the vehicle to prevent a possible
inadvertent lockout. In this case, the turn
signals will not flash and the anti-theft alarm
will be triggered when the tailgate is opened.
Opening/closing the tailgate from the
inside
Opening
GObserve Safety notes, see page 76.GWarning!
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the opening procedure carefully to
make sure no one is in danger of being
injured.
To interrupt the opening procedure, press or
pull the door-mounted remote tailgate switch.
When the SmartKey is not inserted in the
starter switch (vehicles with KEYLESS-GO:
Make sure the vehicle’s on-board electronics
have status 0): Press button F on the
SmartKey.
You can unlock and open the tailgate
simultaneously from the driver’s seat when
the vehicle is stationary.
XPull remote tailgate opening/closing
switch : until the tailgate begins to open.
While the tailgate is opening, an acoustic
warning sounds.
Closing
GObserve Safety notes, see page 55.GWarning!
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured.
To interrupt the closing procedure, press or
pull the door-mounted remote tailgate switch.
If the tailgate comes into contact with an
object while closing, the closing procedure is
stopped and the tailgate reopens. This may
happen if luggage has been piled too high, for
example.
XTurn the SmartKey in the starter switch to
position 1 or 2.
XPress remote tailgate opening/closing
switch : until the tailgate begins to close.
While the tailgate is closing an acoustic
warning sounds.
XInterrupting the closing procedure:
Press or pull remote tailgate opening/
closing switch :.
78Locking and unlockingControls in detail
164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 78

Limiting opening height of tailgate
You can limit the opening height of the
tailgate in the upper opening range. This can
be useful, for example, when the space above
the tailgate is not sufficient.
Activating
XOpen the tailgate: Pull on handle
(Y page 75) or press and hold button
F on the SmartKey until the tailgate
opens.
XStop opening procedure: When the
tailgate is in the desired position, press
tailgate closing switch (Y page 77) or pull
on handle once more.
XYou can also press or pull the remote
tailgate opening/closing switch
(Y page 78) to stop the opening procedure.
XPress and hold the tailgate closing switch
in the tailgate (Y page 77) until you hear a
short acoustic signal.
The opening height of the tailgate is limited.
The tailgate will now stop at the stored
position when opened.
Deactivating
XPress and hold the tailgate closing switch
in the tailgate (Y page 77) until you hear
two short, consecutive acoustic signals.
Starter switch positions
SmartKey
GObserve Safety notes, see page 55.
Starter switch
gFor removing SmartKey1Power supply for some electrical
consumers, e.g. radio
2Ignition (power supply for all electrical
consumers) and driving position
3Starting position
When you switch on the ignition, all lamps
(except low-beam headlamp indicator lamp,
high-beam headlamp indicator lamp, and turn
signal indicator lamps unless activated) in the
instrument cluster come on. If a lamp in the
instrument cluster fails to come on when the
ignition is switched on, have it checked and
replaced if necessary. If a lamp in the
instrument cluster remains on after starting
the engine or comes on while driving, refer to
“Lamps in instrument cluster” (Y page 297).
XAlways remove the SmartKey from the
starter switch when the engine is not in
operation.
This will help to prevent accelerated vehicle
battery discharge or a completely
discharged vehicle battery.
If the SmartKey cannot be turned in the
starter switch, the vehicle battery may not be
sufficiently charged.
XCheck the vehicle battery and charge it if
necessary.
or
Starter switch positions79Controls in detail164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 79Z

Closing when a door window is blockedGWarning!
Make sure that nobody can become trapped
and be seriously or even fatally injured when
closing a door window with greater force or
without automatic reversal function.
If the upward movement of a door window is
blocked during the closing procedure, the
door window will stop and open slightly.
XImmediately after the door window has
stopped because it was blocked, pull and
hold the respective switch upward until the
door window is fully closed.
The door window closes with greater force.
If the door window is blocked again and opens
slightly:
XImmediately after the door window was
blocked, pull and hold the respective
switch upward until the door window is fully
closed.
The door window closes without automatic
reversal function.GWarning!
Pulling and holding the switch to close the
door window immediately after it had been
blocked two times will cause the door window
to close without any reversal function for as
long as you hold the switch.
Synchronizing door windows
The door windows must be synchronized after
the battery has been disconnected or if the
door windows cannot be fully closed (express
operation).
Each door window must be synchronized
separately.
XClose all doors.XSwitch on the ignition.XPull and hold switch :, ; , = or ?
( Y page 101) until the respective door
window is closed.
The door window opens again slightly.XPull and hold the respective switch once
more immediately until the door window is
closed completely.XHold the respective switch for
approximately 1 second.
The door window is synchronized.
Summer opening feature
When the weather is warm, you can ventilate
the vehicle before driving off by
simultaneously
R opening the door windows
R opening the tilt/sliding sunroof
R switching on the seat ventilation for the
driver’s seat (Canada only)
The summer opening feature can only be
activated via the remote control of the
SmartKey. The SmartKey must be in close
proximity to the driver’s outside door handle.
XAim the transmitter eye of the SmartKey at
the driver’s outside door handle.XPress and hold button % on the
SmartKey until the door windows and the
tilt/sliding sunroof have reached the
desired position.
The vehicle unlocks.XRelease button % on the SmartKey to
interrupt the opening procedure.
Convenience closing feature
When locking the vehicle, you can
simultaneously close the door windows and
the tilt/sliding sunroof.
GWarning!
When closing the door windows and the tilt/
sliding sunroof, make sure there is no danger
102Power windowsControls in detail
164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 102

XStart the engine.
RThe temperature of the DC/AC inverter is
temporarily too high.
XPull the plug of the small device out of
115V AC socket : and plug it in again
after waiting a few minutes.
R Some small devices have a continuous
power rating of less than 150 W but a very
high switch-on current. Such devices will
not operate. When connecting such a
device, 115V AC socket : will not provide
power.
If LED ; still does not come on, contact an
authorized Mercedes-Benz Center.
Tele Aid
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button E to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at www.mbusa.com (USA
only). The “My Tele Aid” section will give you
access to account information, remote door
unlock and more.
The Tele Aid system is available if
R it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time
R vehicle battery power is available
R the relevant cellular phone network and
GPS signals are available and pass the
information on to the Customer Assistance
Center
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
To adjust the speaker volume during a Tele
Aid call do the following:
XPress button W or X on the
multifunction steering wheel.
or
XUse the adjustment button on your
COMAND system.
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more
information and a description of all available
features.
System self-test
The system performs a self-test after you
have switched on the ignition.
GWarning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
Useful features199Controls in detail164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 199Z

iIf the indicator lamp in Information
button : is flashing continuously and
there was no voice connection to the
Customer Assistance Center established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display.XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Customer Assistance Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the COMAND system.
i When a Tele Aid call has been initiated,
the COMAND system audio is muted. The
mobile phone is no longer connected to the
COMAND system. If you must use this
phone, we recommend that you use it only
with the vehicle at a standstill in a safe
location.
Destination Download to the COMAND
system
i The components and operating principles
of the COMAND system can be found in the
separate COMAND system operating
instructions.
Destination Download allows you access to a
database of over 10 million points of interest
(POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination, the address can be downloaded,
or can be provided with points of interests
near your location.
Route guidance
You will be prompted to confirm that route
guidance to the entered address is to be
started.XSelect Yes using button = or ; on
the COMAND system.XPress button 9 on the COMAND system
to confirm.
The system calculates the route and
subsequently starts the route guidance to the
defined address.
i If you select No, you can save the address
to your address book.
i The Destination Download feature is
available if the relevant mobile phone
network is available and data connection is
possible.
Search & Send
“Search & Send” is a navigation destination
address entry service. For more information
on “Search & Send”, refer to separate
COMAND system operating instructions.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.XThen return to your vehicle at the time
arranged and pull the tailgate recessed
handle ( Y page 75) for a minimum ofUseful features203Controls in detail164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 203Z

20 seconds until the indicator lamp in the
SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Call Connected will appear in the
multifunction display to indicate receipt of
the door unlock command.
If the tailgate recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by the
Customer Assistance Center, you must
wait 15 minutes before pulling the tailgate
recessed handle again.
Stolen Vehicle Recovery Services
In the event your vehicle was stolen:
XReport the incident to the police.
The police will issue a numbered incident
report.
XPass this number on to the Customer
Assistance Center along with your
password.
The Customer Assistance Center will then
attempt to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Customer Assistance Center
will contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iIf the anti-theft alarm stays on for more
than 30 seconds, the Tele Aid system will
notify the Customer Assistance Center
automatically.
Garage door opener
The integrated remote control can operate up
to three separately controlled devices
compatible with HomeLink® or some other
systems.
GWarning!
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death.
Interior rear view mirror with integrated remotecontrol
204Useful featuresControls in detail
164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 204

Hand-held remote control A is not part of the
vehicle equipment.
Programming the integrated remote
controlXStep 1: Switch on the ignition.XStep 2: If you have previously programmed
a signal transmitter button and wish to
retain its programming, proceed to step 3.
or
XIf you are programming the integrated
remote control for the first time, press and
hold the two outer signal transmitter
buttons ; and ? and release them when
indicator lamp : begins to flash after
approximately 20 seconds.
Do not hold the buttons for longer than
30 seconds.
This procedure erases any previous
settings for all three channels and
initializes the memory. If you later wish to
program a second and/or third hand-held
transmitter to the remaining two signal
transmitter buttons, do not repeat this step
and begin directly with step 3.XStep 3: Hold the end of hand-held remote
control A of the device you wish to train
approximately 2 to 12 in (5 to 30 cm) away
from the signal transmitter button ( ;, =
or ? ) to be programmed, while keeping
indicator lamp : in view.XStep 4: Using both hands, simultaneously
press hand-held remote control button B
and the desired signal transmitter button
( ; , = or ?). Do not release the buttons
until step 5 is completed.
Indicator lamp : will flash, first slowly and
then rapidly.
i Indicator lamp : flashes immediately
the first time the signal transmitter button
is programmed. If this button has already
been programmed, the indicator lamp will
start flashing after 20 seconds.
XStep 5: After indicator lamp : changes
from a slow to a rapidly flashing light,
release the hand-held remote control
button and the signal transmitter button.XStep 6: Press and hold the just-trained
signal transmitter button ( ;, = or ?) and
observe indicator lamp :.
If indicator lamp : stays on constantly,
programming is complete and your device
should activate when the respective signal
transmitter button ( ;, = or ?) is pressed
and released.
i If indicator lamp : flashes rapidly for
approximately 2 seconds and then turns to
a constant light, continue with
programming steps 8 through 12 as your
garage door opener may be equipped with
the “rolling code” feature.
XStep 7: To program the remaining two
signal transmitter buttons, repeat the steps
above starting with step 3.
Rolling code programming
To train a garage door opener (or other rolling
code devices) with the rolling code feature,
follow these instructions after completing the
“Programming” portion (steps 1 through 6) of
this text. For your convenience and to
complete the procedure faster, you might
want to have someone assist you.
XStep 8: Locate the “training” button on the
garage door opener motor head unit.
i Exact location and color of the button may
vary by garage door opener brand.
Depending on manufacturer, the “training”
button may also be referred to as “learn” or
“smart” button. If there is difficulty locating
the transmitting button, refer to the garage
door opener Operator’s Manual.
XStep 9: Press the “training” button on the
garage door opener motor head unit.
The “training light” is activated.
You have 30 seconds to initiate the
following two steps.Useful features205Controls in detail164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 205Z