2010 MERCEDES-BENZ E350 Inoperative

GWarning!
The SRS self-check has detected a
malfunction when the SRS indicator lamp
6
R does not come on at all
R fails to go out after approximately
4 seconds after the engine was started
R comes on after the engine was started or
while driving
For your safety, we strongly recommend that
you contact an authorized Mercedes-Benz
Center immediately to have the system
checked. Otherwise the SRS may not be
activated when needed in an accident, which
could result in serious or fatal injury. The SRS
might also deploy unexpectedly and
unnecessarily which could also result in injury
as well.
In addition, improper work on the SRS creates
a risk of rendering the SRS inoperative or
causing unintended air bag deployment. Work
on the SRS must therefore only be performed
by qualified technicians. Contact an
authorized Mercedes-Benz Center.
If it is necessary to modify an air bag system
to accommodate a person with disabilities,
contact an authorized Mercedes-Benz Center.
USA only: Call our Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) for details.
Air bags
GWarning!
Air bags are designed to reduce the potential
of injury and fatality in certain
R frontal impacts (front air bags and driver’s
side knee bag)
R side impacts (side impact air bags, window
curtain air bags and pelvis air bags)
R rollovers (window curtain air bags)
However, no system available today can
completely eliminate injuries and fatalities.
Deployment of the air bags temporarily
releases a small amount of dust from the air
bags. This dust, however, is neither harmful
to your health, nor does it indicate a fire in the
vehicle. The dust might cause some
temporary breathing difficulty for people with
asthma or other breathing trouble. To avoid
this, you may wish to get out of the vehicle as
soon as it is safe to do so. If you have any
breathing difficulty but cannot get out of the
vehicle after the air bag inflates, then get fresh
air by opening a window or door.GWarning!
To reduce the risk of injury when the front air
bags inflate, it is very important for the driver
and front passenger to always be in a properly
seated position and to wear their respective
seat belt.
For maximum protection in the event of a
collision always be in normal seated position
with your back against the seat backrest.
Fasten your seat belt and make sure it is
properly positioned on your body.
Since the air bag inflates with considerable
speed and force, a proper seating position
and correct positioning of the hands on the
steering wheel will help to keep you at a safe
distance from the air bag. Occupants who are
not wearing their seat belt, are not seated
properly or are too close to the air bag can be
seriously injured or killed by an air bag as it
inflates with great force instantaneously:
R Sit with the seat belt properly fastened in a
position that is as upright as possible with
your back against the seat backrest.
R Move the driver’s seat as far back as
possible, still permitting proper operation
of vehicle controls. The distance from the
center of the driver’s chest to the center of
the air bag cover on the steering wheel
must be at least 10 inches (25 cm) or more.
You should be able to accomplish this by
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whether or not your vehicle is equipped with
air bags.
It is important to your safety and that of your
passengers to have deployed air bags
replaced and to have any malfunctioning air
bags repaired. This will help to make sure the
air bags will continue to provide supplemental
crash protection for occupants.
Safety guidelines for the seat belt,
Emergency Tensioning Device (ETD)
and air bag GWarning!
R Damaged seat belts or seat belts that have
been subjected to stress in an accident
must be replaced. Their anchoring points
must also be checked. Only use seat belts
installed or supplied by an authorized
Mercedes-Benz Center.
R Air bags and pyrotechnic Emergency
Tensioning Devices (ETDs) contain
perchlorate material, which may require
special handling and regard for the
environment. Check with your local
government’s disposal guidelines.
California residents, see
www.dtsc.ca.gov/HazardousWaste/
Perchlorate/index.cfm .
R Air bags and ETDs are designed to function
on a one-time-only basis. An air bag or ETD
that has deployed must be replaced. PRE-
SAFE ®
has electrically operated reversible
pre-tensioners in addition to the
pyrotechnic ETDs.
R Do not pass seat belts over sharp edges.
They could tear.
R Do not make any modification that could
change the effectiveness of the seat belts.
R Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
R No modifications of any kind may be made
to any components or wiring of the SRS.
R Do no change or remove any component or
part of the SRS.
R Do not install additional trim material, seat
covers, badges, etc. over the steering
wheel hub, front passenger front air bag
cover, outboard sides of the seat
backrests, door trim panels, or door frame
trims.
R Do not install additional electrical/
electronic equipment on or near SRS
components and wiring.
R Keep area between air bags and occupants
free of objects (e.g. packages, purses,
umbrellas, etc.).
R Do not hang items such as coat hangers
from the coat hooks or handles over the
door. These items may be thrown around in
the vehicle and cause head and other
injuries when the window curtain air bag is
deployed.
R Air bag system components will be hot after
an air bag has inflated. Do not touch them.
R Never place your feet on the instrument
panel, dashboard, or on the seat. Always
keep both feet on the floor in front of the
seat.
R Improper repair work on the SRS creates a
risk of rendering the SRS inoperative or
causing unintended air bag deployment.
Work on the SRS must therefore only be
performed by qualified technicians.
Contact an authorized Mercedes-Benz
Center.
R For your protection and the protection of
others, when scrapping the air bag unit or
ETD, our safety instructions must be
followed. These instructions are available
from any authorized Mercedes-Benz
Center.
R Given the considerable deployment speed,
required inflation volume, and the material
of the air bags, there is the possibility ofOccupant safety39Safety and security212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 39Z

operate together with the driver front air bag
in certain frontal impacts if the system
determines that air bag deployment can offer
additional protection to that provided by the
seat belt. Knee bag = operates best in
conjunction with a properly positioned and
fastened seat belt.
Side impact air bags
GObserve Safety notes, see page 37.GWarning!
The pressure sensors for side impact air bag
control are located in the doors. Do not
modify any components of the doors or door
trim panels including, for example, the
addition of door speakers.
Improper repair work on the doors or the
modification or addition of components to the
doors create a risk of rendering the side
impact air bags inoperative or causing
unintended air bag deployment. Work on the
doors must therefore only be performed by
qualified technicians. Contact an authorized
Mercedes-Benz Center.
Front side impact air bags : and rear side
impact air bags ; are designed to provide
increased protection for the thorax but not
the head, neck and arms.
The side impact air bags are deployed
Ron the impacted side of the vehicle
Rin instances with a high rate of lateral
vehicle deceleration or acceleration
Rregardless of whether the seat belts on the
impacted side of the vehicle are in use
Rindependently of the front air bags
Rindependently of the ETDs
Vehicles with OCS (USA only): The front
passenger side impact air bag will not deploy
if the OCS senses that the front passenger
seat is empty and the front passenger seat
belt is not fastened. With the front passenger
seat empty and the seat belt fastened, the
front passenger side impact air bag will
deploy independently of the empty seat.
Whether a seat belt is recognized as fastened
depends on whether or not the latch plate is
properly inserted into the buckle.
The side impact air bags are not deployed in
side impacts which do not exceed the
system’s deployment threshold.
The side impact air bags will not deploy in the
event of a rollover unless the vehicle’s rate of
lateral deceleration or acceleration exceeds
the preset deployment threshold for the side
impact air bags.
! Vehicles with BabySmart™ air bag
deactivation system (Canada only): Do not
place objects heavier than 20 lb (9 kg) on
the front passenger seat. This could cause
the front or side impact air bag on the front
passenger side to deploy in a crash which
exceeds the system’s deployment
threshold.
GWarning!
Only use seat covers which have been tested
and approved by Mercedes-Benz for your
vehicle model. Using other seat covers may
interfere with or prevent the deployment of
the side impact air bags and/or pelvis air
bags. Contact an authorized Mercedes-Benz
Center for availability.
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Instrument cluster
Introduction
For a full view illustration of the instrument
cluster, see “Instrument cluster”
(Y page 28).
GWarning!
No messages will be displayed if either the
instrument cluster or the multifunction
display is inoperative.
As a result, you will not be able to see
information about your driving conditions,
such as
Rspeed
Routside temperature
Rwarning/indicator lamps
Rmalfunction/warning messages
Rfailure of any systems
Driving characteristics may be impaired.
If you must continue to drive, do so with added
caution. Contact an authorized Mercedes-
Benz Center as soon as possible.
The language setting for the multifunction
display can be changed via COMAND, see
separate operating instructions.
Activating the instrument cluster
The instrument cluster is activated when you
Ropen the driver’s door
Rswitch on the ignition
Rswitch on the exterior lamps
Adjusting the instrument cluster
illumination
XTo brighten illumination: Turn
dimmer : clockwise.
XTo dim illumination: Turn dimmer :
counterclockwise.
iThe instrument cluster illumination is
dimmed or brightened automatically to suit
ambient light conditions.
Coolant temperature gauge
The coolant temperature gauge is located on
the right side in the instrument cluster
(Y page 28).
GWarning!
Driving when your engine is overheated can
cause some fluids which may have leaked into
the engine compartment to catch fire. You
could be seriously burned.
Steam from an overheated engine can cause
serious burns which can occur just by opening
the engine hood. Stay away from the engine
if you see or hear steam coming from it.
Stop the vehicle in a safe location away from
other traffic. Turn off the engine, get out of the
vehicle and do not stand near the vehicle until
the engine has cooled down.
During severe operating conditions, e.g. stop-
and-go traffic, the coolant temperature may
rise close to 248‡ (120†), i.e close to the
red zone of the temperature gauge.
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information on to the Customer Assistance
Center
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
To adjust the speaker volume during a Tele
Aid call do the following:
XPress button W or X on the
multifunction steering wheel.
or
XUse the adjustment button on your
COMAND system.
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more
information and a description of all available
features.
System self-test
The system performs a self-test after you
have switched on the ignition.
GWarning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in the Roadside
Assistance button F does not come on
during the system self-test.
R The indicator lamp in the Information
button ï does not come on during the
system self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button F, or
Information button ï remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada only)
as soon as possible.
Emergency calls
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button ï to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
i An automatically initiated Tele Aid
emergency call cannot be canceled.
208Useful featuresControls in detail
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Storing the spare wheel after use
If you wish to store the spare wheel after use,
carry out the following steps. Otherwise, the
spare wheel may not fit into the spare wheel
well.
! Make sure the spare wheel is dry before
storing it.XUnscrew the valve cap from the valve of the
collapsible tire.XUnscrew the valve insert from the valve
using the valve extractor integrated in the
valve cap.XAllow the air to escape.
i It may take a few minutes for the
collapsible tire to deflate completely.
XScrew the valve insert back into the valve.XScrew the valve cap back onto the valve.XTake the protective wrap from the vehicle
tool kit ( Y page 268).XPull the protective wrap over the spare
wheel.XPlace the spare wheel into the spare wheel
well.
Vehicle status messages in the
multifunction display
Notes
Warning and malfunction messages appear in
the multifunction display located in the
instrument cluster.
Certain warning and malfunction messages
are accompanied by an audible signal.
Address these messages accordingly and
follow the additional instructions given in this
Operator’s Manual.
High-priority messages appear in the
multifunction display in red color.
Certain messages of high priority cannot be
cleared from the multifunction display using
a or % on the multifunction steering
wheel ( Y page 126).
Other messages of high priority and
messages of less immediate priority can be
cleared from the multifunction display using
a or % . They are then stored in the
vehicle status message memory
( Y page 139). Remember that clearing a
message will only make the message
disappear. Clearing a message will not
correct the condition that caused the
message to appear.GWarning!
All categories of messages contain important
information which should be taken note of
and, where a malfunction is indicated,
addressed as soon as possible at an
authorized Mercedes-Benz Center.
Failure to repair the condition noted may
cause damage not covered by the Mercedes-
Benz Limited Warranty, or result in property
damage or personal injury.
GWarning!
No messages will be displayed if either the
instrument cluster or the multifunction
display is inoperative.
As a result, you will not be able to see
information about your driving conditions,
such as
R speed
R outside temperature
R warning/indicator lamps
R malfunction/warning messages
R failure of any systems
Driving characteristics may be impaired.
If you must continue to drive, do so with added
caution. Contact an authorized Mercedes-
Benz Center as soon as possible.
Read and observe the notes on the HOLD
function ( Y page 161) and parking
( Y page 113) when you park the vehicle.
On the pages that follow, you will find a
compilation of the most important warning
and malfunction messages that may appear.
272Vehicle status messages in the multifunction displayPractical hints
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Text messages
Safety systemsDisplay messagesPossible causes/consequences and M SolutionsPRE-SAFEInoperativ
e See
Operator's
ManualThe PRE-SAFE ®
system has failed. All other occupant safety
systems, such as the air bags, are still available.XContact an authorized Mercedes-Benz Center as soon as
possible.PRE-SAFEFunctions
Currently
Limited
See
Operator's
ManualThe PRE-SAFE ®
Brake is temporarily unavailable.
The PRE-SAFE ®
Brake is deactivated because:
R the DISTRONIC PLUS cover in the radiator grille is dirty
R the area around the sensors in the front or the rear bumper
is dirty
R its function is impaired as a result of heavy precipitation
R the radar sensor system is temporarily inoperative due to
electromagnetic interference near television and radio
transmitter stations, toll stations, speed measuring
systems, etc.
R the system is out of the operating temperature range
R the battery voltage is insufficient
R E 63 AMG only: The ESC has been switched off.
The PRE-SAFE ®
Brake becomes operational again and the
message in the multifunction display disappears when:
R dirt on the radiator grille has fallen off while driving (e.g.
slush or snow)
R the system recognizes full sensor availability (due to
lessening rain or the road surface drying)
R the system is within the operating temperature range
R E 63 AMG only: The ESC is switched back on.
If the message in the multifunction display does not
disappear:XClean the DISTRONIC PLUS cover in the radiator grille
( Y page 263).XClean the front and the rear bumper ( Y page 263).XRestart the vehicle.XWait until the battery recovers.274Vehicle status messages in the multifunction displayPractical hints
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Display messagesPossible causes/consequences and M SolutionsDISTRONIC
PLUSCurrently
Unavailabl
e See
Operator's
ManualThe DISTRONIC PLUS is temporarily unavailable.
The DISTRONIC PLUS is deactivated because:
R the DISTRONIC PLUS cover in the radiator grille is dirty
R its function is impaired as a result of heavy precipitation
R the radar sensor system is temporarily inoperative due to
electromagnetic interference near television and radio
transmitter stations, toll stations, speed measuring
systems, etc.
R the radar sensors do not sense any other vehicles or
objects, i.e. road sign or similar to this, for a long time
R the system is out of the operating temperature range
R the battery voltage is insufficientXIf necessary, clean the DISTRONIC PLUS cover in the
radiator grille ( Y page 263).XRestart the vehicle.XTry activating the DISTRONIC PLUS again later.XWait until the system is within the operating temperature
range or the battery recovers.
The DISTRONIC PLUS becomes operational again without the
engine being restarted when:
R dirt on the radiator grille has fallen off while driving (e.g.
slush or snow)
R the system recognizes full sensor availability (due to
lessening rain or the road surface drying)
R the message in the multifunction display disappears
DISTRONIC
PLUSInoperativ
eThe DISTRONIC PLUS is malfunctioning.
The BAS PLUS and the PRE-SAFE ®
Brake are also not
available.XContact an authorized Mercedes-Benz Center as soon as
possible.DISTRONIC
PLUSOverrideYou have accelerated. The DISTRONIC PLUS has switched off.XStop accelerating.280Vehicle status messages in the multifunction displayPractical hints
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