2010 MERCEDES-BENZ E350 Mission

engine damage and/or other vehicle
damage not covered by the Mercedes-Benz
Limited Warranty.
Vehicle care
Cleaning and care of the vehicle
Notes
Regular and proper care will help to maintain
the value of your vehicle.
GWarning!
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle’s doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! When cleaning the vehicle, do not use
scouring agents. Never apply strong force
and only use a soft, wet cloth or sponge.
Otherwise you may scratch or damage the
surface to be cleaned.
While in operation, even while parked, your
vehicle is subjected to varying external
influences which, if gone unchecked, can
attack the paintwork as well as the vehicle
underbody and cause lasting damage.
Such damage is caused not only by extreme
and varying climatic conditions, but also by:
R Air pollution
R Road salt
R Tar
R Gravel and stone chipping
To avoid paint damage, you should
immediately remove:
R Grease and oil
R Fuel
R Coolant
R Brake fluid
R Bird droppings
R Insects
R Tree resins etc.
Frequent washing reduces and/or eliminates
the aggressiveness and potency of the above
adverse influences.
More frequent washings are necessary to
deal with unfavorable conditions:
R near the ocean
R in industrial areas (smoke, exhaust
emissions)
R during winter operation
You should check your vehicle from time to
time for stone chipping or other damage. Any
damage should be repaired as soon as
possible to prevent corrosion.
In doing so, do not neglect the underbody of
the vehicle. A prerequisite for a thorough
check is a washing of the underbody followed
by a thorough inspection. Damaged areas
need to be re-undercoated.
Your vehicle has been treated at the factory
with a wax-base rustproofing in the body
cavities which will last for the lifetime of the
vehicle. Post-production treatment is neither
necessary nor recommended by Mercedes-
Benz because of the possibility of
incompatibility between materials used in the
production process and others applied later.
We have selected vehicle-care products and
compiled recommendations which are
specially matched to our vehicles and which
always reflect the latest technology. You can
obtain Mercedes-Benz approved vehicle-care
products at an authorized Mercedes-Benz
Center.260Vehicle careOperation
212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 260

XOnly use a mild vehicle wash detergent,
such as Mercedes-Benz approved Car
Shampoo.XThoroughly spray the vehicle with a
diffused jet of water.XDo not spray directly towards the
ventilation intake.XUse plenty of water and rinse the sponge
and chamois frequently.XRinse with clean water and dry with a
chamois thoroughly.
Do not allow cleaning agents to dry on the
finish.
Automatic car wash
GWarning!
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate the HOLD function or DISTRONIC
PLUS before the vehicle is washed in an
automatic car wash.
You can have your vehicle washed in an
automatic car wash from the start. Brushless
car washes are preferable.
XTo protect the filter system, activate the air
recirculation mode using button g on
the climate control panel.
! Do not clean your vehicle in an automatic
touchless car wash which uses caustic
spray. Caustic spray will damage the paint
or ornamental moldings.
If the vehicle is very dirty, prewash it before
running it through the automatic car wash.
! Make sure the combination switch is set
to wiper setting $. Otherwise, the rain
sensor could activate and cause the wipers
to move unintentionally. This may lead to
vehicle damage.
Due to the width of the vehicle, fold in
exterior rear view mirrors prior to running
the vehicle through an automatic car wash
to prevent damage to the mirrors.
XWhen taking the vehicle through an
automatic conveyor-type car wash:
Make sure the automatic transmission
remains in neutral position N. Observe
instructions, see “Remaining in neutral
position N” ( Y page 117).
When leaving the automatic car wash, make
sure the mirrors are folded out.
After running the vehicle through an
automatic car wash, wipe any wax off of the
windshield and the wiper blade inserts. This
will prevent smears and reduce wiping noise
which can be caused by residual wax on the
windshield.
Ornamental moldings
XFor regular cleaning and care of ornamental
moldings, use a damp cloth.
! Do not use chrome cleaner on ornamental
moldings. Although ornamental moldings
may have chrome appearance, they could
be made of anodized aluminum that will be
damaged when cleaned with chrome
cleaner. Instead, use a damp cloth to clean
those ornamental moldings.
For very dirty ornamental moldings of
which you are sure are chrome-plated, use
a chrome cleaner. If in doubt whether an
ornamental molding is chrome-plated,
contact an authorized Mercedes-Benz
Center.
Headlamps, brake lamps, tail lamps,
side markers, turn signal lenses
XUse a mild vehicle wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
! Only use window cleaning solutions that
are suitable for plastic lamp lenses.
Window cleaning solutions which are not
suitable may damage the plastic lamp
lenses of the headlamps. Therefore, do not
use abrasives, solvents or cleaners that
contain solvents.
262Vehicle careOperation
212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 262

Display messagesPossible causes/consequences and M SolutionsLane
Keeping
AssistCurrently
Unavailabl
e See
Operator's
ManualThe Lane Keeping Assist is temporarily unavailable.
The Lane Keeping Assist is deactivated because:
R the windshield in front of the camera is dirty
R its function is impaired as a result of heavy precipitation or
fog
R lane markings are not present for an extended period of
time
R lane markings are worn, dark, or covered by dirt or snow
for example
The Lane Keeping Assist becomes operational again and the
message in the multifunction display disappears when:
R dirt on the windshield has fallen off while driving (e.g. slush
or snow)
R the system recognizes full camera availabilityXIf necessary, clean the windshield in front of the camera
( Y page 264).Lane
Keeping
AssistInoperativ
eThe Lane Keeping Assist is malfunctioning.XContact an authorized Mercedes-Benz Center.
Vehicle
Display messagesPossible causes/consequences and M SolutionsApply
Braketo Shift
from 'P'You have attempted to shift the automatic transmission into
drive position D, reverse gear R or neutral position N without
depressing the brake pedal.XDepress the brake pedal.Door OpenVehicle
Not in 'P'In addition an acoustic warning sounds.
You have opened the driver’s door and the automatic
transmission is still in drive position D, reverse gear R or
neutral position N.XBefore you leave the vehicle, make sure the automatic
transmission is in park position P and the parking brake is
engaged.Vehicle status messages in the multifunction display283Practical hints212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 283Z

Display messagesPossible causes/consequences and M SolutionsService
RequiredDo Not
Shift
Gears
Visit
DealerIn addition an acoustic warning sounds.
The automatic transmission cannot be shifted out of the
current transmission position because of a malfunction.
If the automatic transmission is in drive position D:XWithout shifting the automatic transmission out of drive
position D, drive to an authorized Mercedes-Benz Center.
If the automatic transmission is set to position neutral
position N, reverse gear R or park position P:
XDo not drive.XContact an authorized Mercedes-Benz Center or call
Roadside Assistance.Only
Shift to
'P' when
Vehicle
is
StationaryYou have attempted to shift the automatic transmission into
park position P although the vehicle was still in motion.XStop your vehicle as soon as it is safe to do so.XShift the automatic transmission to park position P.Shift to
'P' or 'N'to Start
EngineYou have attempted to start the engine with the KEYLESS-GO
start/stop button while the automatic transmission was in
reverse gear R or drive position D.XShift the automatic transmission into park position P or
neutral position N. Make sure the brake pedal is depressed.Auxiliary
BatteryMalfunctio
nThe backup battery for the automatic transmission is no
longer charging.XContact an authorized Mercedes-Benz Center.
Tires
Display messagesPossible causes/consequences and M SolutionsCheck
Tire
PressureThen
Restart
Run Flat
IndicatorThere has been a warning message about a loss in the tire
inflation pressure and the tire pressure loss warning system
was not restarted yet.XMake sure the correct tire inflation pressure is set for each
tire.XThen restart the tire pressure loss warning system
( Y page 232).Run Flat
IndicatorInoperativ
eThe tire pressure loss warning system is malfunctioning.XHave the tire pressure loss warning system checked at an
authorized Mercedes-Benz Center.284Vehicle status messages in the multifunction displayPractical hints
212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 284

VehicleProblemPossible causes/consequences and M Solutions8The yellow fuel
tank reserve
warning lamp
comes on when
the engine is
running.The fuel level has gone below the reserve mark.XRefuel at the next gas station.
Engine
ProblemPossible causes/consequences and M Solutions;
The yellow engine
malfunction indicator
lamp comes on when
the engine is running.There may be a malfunction in
R the fuel management system
R the ignition system (gasoline engine)
R the emission control system
R systems which affect emissions
Such malfunctions may result in excessive emissions values and
may switch the engine to limp-home (emergency operation) mode.XHave the vehicle checked as soon as possible at an authorized
Mercedes-Benz Center.
i Some states may by law require you to visit a workshop as
soon as the engine malfunction indicator lamp comes on. Check
local requirements.
;
The yellow engine
malfunction indicator
lamp comes on when
the engine is running.A loss of pressure has been detected in the fuel system. The fuel
cap may not be closed properly or the fuel system may be leaky.XCheck the fuel cap ( Y page 220).XIf it is not closed properly: Close the fuel cap.XIf it is closed properly: Have the fuel system checked by an
authorized Mercedes-Benz Center.Diesel engine: Your fuel tank was driven empty.XAfter refueling, start, turn off and restart the engine three or four
times in succession.
The limp-home mode is canceled. You do not need to have your
vehicle checked.310What to do if …Practical hints
212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 310

Flat tire
Safety notes
Your vehicle may be equipped with:
R a Minispare wheel
R a spare wheel with collapsible tire
R an MOExtended system (your vehicle does
not have a spare wheel or a TIREFIT kit)
R a TIREFIT kit 19
(your vehicle does not have
a spare wheel)
GWarning!
The dimensions of the spare wheel are
different from those of the road wheels. As a
result, the vehicle handling characteristics
change when driving with a spare wheel
mounted. Adapt your driving style
accordingly.
The spare wheel is for temporary use only.
When driving with a spare wheel mounted,
ensure proper tire inflation pressure and do
not exceed a vehicle speed of 50 mph
(80 km/h).
Contact the nearest authorized Mercedes-
Benz Center as soon as possible to have the
spare wheel replaced with a regular road
wheel.
Never operate the vehicle with more than one
spare wheel mounted.
Do not switch off the ESC when a spare wheel
is mounted.
Preparing the vehicle
XVehicles with AIRMATIC:
Make sure the vehicle level is set to normal
level ( Y page 163).XWhenever possible, park the vehicle in a
safe distance from moving traffic on a hard,
flat surface.XTurn on the hazard warning flasher.XTurn the steering wheel so that the front
wheels are in a straight-ahead position.XEngage the parking brake.XShift the automatic transmission into park
position P.XTurn off the engine.XRemove the SmartKey from the starter
switch.
or
XVehicles with KEYLESS-GO: Open the
driver’s door (this puts the starter switch in
position 0, same as with the SmartKey
removed from the starter switch). The
driver’s door can then be closed again.
Open doors only when conditions are safe
to do so.XVehicles with KEYLESS-GO: Remove the
KEYLESS-GO start/stop button from the
starter switch.XHave any passenger exit the vehicle at a
safe distance from the roadway. Open
doors only when conditions are safe to do
so.
Mounting the spare wheel
Introduction
XPrepare the vehicle as described
( Y page 323).XTake the following out of the vehicle:
R spare wheel
R jack
R vehicle tool kit
R collapsible wheel chock
R electric air pump (required for vehicles
with spare wheel with collapsible tire
only)
For information on where to find the
respective items, see “Where will I find ...?”
( Y page 268) and ( Y page 271).
19
Canada only.Flat tire323Practical hints212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 323Z

Version 1: Open vent screw F on
pressure gauge G (Y page 331).
Version 2: Press yellow deflate button a
located in air pump housing next to
pressure gauge G.XDrive to the nearest qualified workshop,
e.g. an authorized Mercedes-Benz Center,
to have the damaged tire replaced.XRecommended duration of use: A
maximum of 300 miles (500 km) at 50 mph
( 80 km/h) or below with the recommended
tire inflation pressure.XContact an authorized Mercedes-Benz
Center as soon as possible to obtain a new
TIREFIT kit.XBring used TIREFIT materials to an
authorized Mercedes-Benz Center for
proper disposal.XReplace your TIREFIT container every
4 years. Replacement containers are
available at any authorized Mercedes-Benz
Center.
Bleeding the fuel system (diesel
engine only)
Driving the vehicle until the fuel tank is empty
is not recommended. Otherwise, air may be
sucked into the fuel system. If this happens,
the malfunction indicator lamp ; comes
on and the engine may not start immediately
after refueling the vehicle.
After refueling:
XMake sure the automatic transmission is in
park position P.
The transmission position indicator in the
multifunction display should be on P.XDo not depress the accelerator.XIf necessary, remove the KEYLESS-GO
start/stop button from the starter switch.XTurn the SmartKey in the starter switch to
position 2 for at least 10 seconds.XReturn the SmartKey in the starter switch
to position 0.XTurn the SmartKey in the starter switch to
position 3 and hold it there for a maximum
of 10 seconds or until the engine runs
surge-free.
If the engine does not start:
XTurn the SmartKey in the starter switch
once more to position 2 for at least
10 seconds.XReturn the SmartKey in the starter switch
to position 0.XTurn the SmartKey in the starter switch
once more to position 3 and hold it there
for a maximum of 10 seconds or until the
engine runs surge-free.XIf necessary, repeat the above steps.
If the engine still does not start after
3 attempts:
Do not make any further attempts to start the
engine. Contact an authorized Mercedes-
Benz Center or call Roadside Assistance
( Y page 210).
i When the malfunction indicator
lamp ; in the instrument cluster has
been illuminated for the above condition, it
will remain illuminated until the engine was
cycled on and off four times in a row.
AdBlue ®
(diesel engine only)
The BlueTEC exhaust gas aftertreatment
system requires a reducing agent (AdBlue ®
)
in order to function properly. Refilling with
AdBlue ®
is part of the regular maintenance
service work. A tankful of AdBlue ®
should
suffice until the next maintenance service
under normal driving conditions.
When the AdBlue ®
tank is low, the message
Check Additive See Operator’s
Manual appears in the multifunction display.
When the AdBlue ®
level drops to the
minimum level, the message Remaining
AdBlue®
(diesel engine only)333Practical hints212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 333Z

charging and could cause an explosion that
may result in personal injury, paint damage or
corrosion.
An accessory battery charge unit specially
adapted for Mercedes-Benz vehicles and
tested and approved by Mercedes-Benz is
available. It permits the charging of the
battery in its installed position. Contact an
authorized Mercedes-Benz Center for
information and availability.
Charge battery in accordance with the
separate instructions for the accessory
battery charger.
Have the battery charged at an authorized
Mercedes-Benz Center. If you charge the
battery yourself, follow the operating
instructions for your charging device.
Only use a battery charge unit with a
maximum charging voltage of 14.8 V.XCharge battery in accordance with the
instructions of the battery charger
manufacturer.
Jump starting
GWarning!
Failure to follow these directions will cause
damage to the electronic components, and
can lead to a battery explosion and severe
injury or death.
Never lean over batteries while connecting or
jump starting. You might get injured.
Battery fluid contains sulfuric acid. Do not
allow this fluid to come in contact with eyes,
skin or clothing. In case it does, immediately
flush affected area with water, and seek
medical help if necessary.
A battery will also produce hydrogen gas,
which is flammable and explosive. Keep
flames or sparks away from battery, avoid
improper connection of jumper cables,
smoking, etc.
Attempting to jump start a frozen battery can
result in it exploding, causing personal injury.
Read all instructions before proceeding.
! Do not tow-start the vehicle. You could
otherwise seriously damage the automatic
transmission which is not covered by the
Mercedes-Benz Limited Warranty.
! Jump starting should only be performed
using the jump-start terminals located in
the engine compartment.
Avoid repeated and lengthy starting
attempts.
Do not attempt to start the engine using a
battery quick-charge unit.
If the engine does not run after several
unsuccessful starting attempts, have it
checked at the nearest authorized
Mercedes-Benz Center.
Excessive unburned fuel generated by
repeated failed starting attempts may
damage the catalytic converter 21
and may
present a fire risk.
Make sure the jumper cables do not have
loose or missing insulation.
Make sure the cable clamps do not touch
any other metal part while the other end is
still attached to a battery.
If the battery is discharged, the engine can be
started with jumper cables and the fully
charged battery of another vehicle or an
equivalent starter pack. Observe the
following:
R Access to the battery is not possible on all
vehicles. If you cannot access the battery
of the other vehicle, provide jump start21 Vehicles with gasoline engine only.338Jump startingPractical hints
212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 338