2010 MERCEDES-BENZ E350 ME system

Power outlets
The power outlets can be used to
accommodate 12V DC electrical accessories
(e.g. auxiliary lamps, mobile phone chargers)
up to a maximum of 15 A (180 W).
If the engine is off and the power outlets are
being used extensively, the vehicle battery
may become discharged.
Power outlet in glove box
XOpen the glove box (Y page 201).
Power outlet in rear passenger
compartment
XBriefly press top of cover :.
Cover : opens automatically.
Power outlet in trunk
Tele Aid
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button ï to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at www.mbusa.com (USA
only). The “My Tele Aid” section will give you
access to account information, remote door
unlock and more.
The Tele Aid system is available if
Rit has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time
Rvehicle battery power is available
Rthe relevant cellular phone network and
GPS signals are available and pass the
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information on to the Customer Assistance
Center
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
To adjust the speaker volume during a Tele
Aid call do the following:
XPress button W or X on the
multifunction steering wheel.
or
XUse the adjustment button on your
COMAND system.
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more
information and a description of all available
features.
System self-test
The system performs a self-test after you
have switched on the ignition.
GWarning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in the Roadside
Assistance button F does not come on
during the system self-test.
R The indicator lamp in the Information
button ï does not come on during the
system self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button F, or
Information button ï remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada only)
as soon as possible.
Emergency calls
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button ï to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
i An automatically initiated Tele Aid
emergency call cannot be canceled.
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An emergency call can also be initiated
manually (Y page 209).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display and the
COMAND system is muted. When the
connection is established, the message
Call Connected appears in the
multifunction display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
A voice connection between the Customer
Assistance Center and the occupants of the
vehicle will be established automatically soon
after the emergency call has been initiated.
The Customer Assistance Center will attempt
to determine the nature of the emergency
more precisely, provided they can speak to
an occupant of the vehicle.
iIf no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately.
GWarning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid system
could not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
iThe “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually XBriefly press on cover : to open.XPress SOS button ; briefly.
The indicator lamp in SOS button ; will
flash until the emergency call is concluded.
XWait for a voice connection to the
Customer Assistance Center.
XClose cover : after the emergency call is
concluded.
GWarning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location.
The Customer Assistance Center will
automatically contact local emergency
officials with the vehicle’s approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
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Roadside Assistance button XPress and hold Roadside Assistance
button : for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in Roadside Assistance
button : will flash while the call is in
progress. The message Connecting
Call will appear in the multifunction
display and the audio system or the
COMAND system is muted.
When the connection is established, the
message appears in the multifunction
display. The Tele Aid system will transmit data
generating the vehicle identification number,
model, color and location (subject to
availability of cellular and GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
XDescribe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
iIf the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular
phone network is not available). The
message Call Failed appears in the
multifunction display.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Information button
XPress and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display and the COMAND
system is muted.
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When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i If the indicator lamp in Information
button : is flashing continuously and
there was no voice connection to the
Customer Assistance Center established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display.XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Customer Assistance Center
representative. All other calls can be
terminated by pressing button ~ on the
multifunction steering wheel or the
respective button for ending a telephone call
on the COMAND system.
i When a Tele Aid call has been initiated,
the COMAND system audio is muted. The
mobile phone is no longer connected to the
COMAND system. If you must use this
phone, we recommend that you use it only
with the vehicle at a standstill in a safe
location.
Search & Send
“Search & Send” is a navigation destination
address entry service. For more information
on “Search & Send”, refer to separate
COMAND system operating instructions.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.XThen return to your vehicle at the time
arranged with the Customer Assistance
Center and pull the trunk lid handle for a
minimum of 20 seconds until the indicator
lamp in the SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
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iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Connecting Call will appear in the
multifunction display to indicate receipt of
the door unlock command.
If the trunk lid handle was pulled for more
than 20 seconds before door unlock
authorization was received, you must wait
15 minutes before pulling the trunk lid
handle again.
Remote door lock
If you have forgotten to lock your vehicle and
are no longer near it, you can have it locked
remotely through the Customer Assistance
Center.
The vehicle can be remotely locked within
four days after the ignition has been switched
off.
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.
When you are inside your vehicle the next
time and switch on the ignition, the message
Tele Aid Doors locked by remote
control will appear on the multifunction
display.
i The remote door lock feature is available
if the relevant cellular phone network is
available and data connection is possible.
Stolen Vehicle Recovery Services
In the event your vehicle was stolen:
XReport the incident to the police.
The police will issue a numbered incident
report.XPass this number on to the Customer
Assistance Center along with your
password.
The Customer Assistance Center will then
attempt to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Customer Assistance Center
will contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
i If the anti-theft alarm stays on for more
than 30 seconds, the Tele Aid system will
notify the Customer Assistance Center
automatically.
Garage door opener
The integrated remote control can operate up
to three separately controlled devices
compatible with HomeLink ®
or some other
systems.
GWarning!
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
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Vehicle equipment
i This Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual.
The first 1000 miles (1500 km)
The more cautiously you treat your vehicle
during the break-in period, the more satisfied
you will be with its performance later on.
R Drive your vehicle during the first
1 000 miles (1 500 km) at varying but
moderate vehicle and engine speeds.
R During this period, avoid heavy loads (full
throttle driving) and excessive engine
speeds (no more than 2
/ 3 of maximum rpm
in each gear).
R Avoid accelerating by kickdown.
R Select gear ranges 3, 2 or 1 (Y page 120)
only when driving at moderate speeds (for
hill driving).
After 1 000 miles (1 500 km) you may
gradually increase vehicle and engine speeds
to the permissible maximum.
! Additional instructions for AMG vehicles:
R During the first 1 000 miles (1 500 km),
do not exceed a speed of 85 mph
(140 km/h).
R During this period, avoid engine speeds
above 4 500 rpm in each gear.
R Shift gears in a timely manner.
All of the above instructions, as may apply to
your vehicle type, also apply when driving the
first 1 000 miles (1 500 km) after the engine
or the rear differential has been replaced.
i Always obey applicable speed limits.
Notes on breaking-in the rear
differential (AMG vehicles only)
The vehicle is equipped with a self-locking
rear differential. For increased protection of
the rear differential, carry out an oil change
after a break-in phase of 2 000 miles
(3 000 km). This oil change will extend the
useful life of the differential. Have the oil
change carried out at a qualified specialist
workshop. Mercedes-Benz recommends you
have this work done at a authorized
Mercedes-Benz Center.
At the gas station
Refueling
GWarning!
Gasoline and diesel fuels are highly flammable
and poisonous. They burn violently and can
cause serious injury.
Never allow sparks, flames or smoking
materials near gasoline or diesel fuel!
Turn off the engine before refueling.
Whenever you are around gasoline or diesel
fuel, avoid inhaling fumes and any skin or
clothing contact. Extinguish all smoking
materials.
Direct skin contact with fuels and the
inhalation of fuel vapors are damaging your
health.
GWarning!
Overfilling of the fuel tank may create
pressure in the system which could cause a
gas discharge. This could cause the gas to
spray back out when removing the fuel pump
nozzle, which could cause personal injury.
GWarning!
Do not fill diesel tanks with gasoline. Do not
mix diesel fuel with gasoline. Otherwise the
fuel system and engine could be damaged. In
addition, the vehicle could catch fire.
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! Never refuel vehicles with gasoline engine
with diesel fuel. Never refuel vehicles with
diesel engine with gasoline. Even small
amounts of incorrect fuel will damage the
fuel system and engine. Damage resulting
from the use of non-approved fuels or fuel
additives or resulting from mixing gasoline
with diesel fuel or vice versa is not covered
by the Mercedes-Benz Limited Warranty.
! If you have accidentally filled the tank
with incorrect or non-approved fuel, do not
switch on the ignition. Otherwise the
incorrect or non-approved fuel will get into
the fuel lines. The fuel system must be
drained completely. Contact an authorized
Mercedes-Benz Center to have the fuel
system drained completely.
! Gasoline engine:
To prevent damage to the catalytic
converters, only use premium unleaded
gasoline in this vehicle.
Any noticeable irregularities in engine
operation should be repaired promptly.
Otherwise, excessive unburned fuel may
reach the catalytic converter, causing it to
overheat and potentially start a fire.
! Diesel engine:
When filling the diesel fuel tank using fuel
containers, place a filling filter, a suede
cloth or a clean flannel cloth as a filter.
Otherwise, particles from the fuel container
could clog the fuel lines and/or the diesel
injection system.
! Diesel engine:
The engine is more susceptible to wear and
damage if you use
R marine diesel fuel
R heating oil
R additives
The exhaust aftertreatment device will be
seriously damaged if you use any other
diesel fuel than ULTRA-LOW SULFURHIGHWAY DIESEL FUEL (ULSD, 15 ppm
SULFUR MAXIMUM).
The use of such non-approved fuels and/or
special additives is not covered by the
Mercedes-Benz Limited Warranty.
i Gasoline engine:
Only use premium unleaded gasoline with
a minimum Posted Octane Rating of 91
(average of 96 RON/86 MON).
Information on gasoline quality can
normally be found on the fuel pump. Please
contact gas station personnel in case
labels on the pump cannot be found.
For more information on gasoline, see
“Premium unleaded gasoline (gasoline
engine)” ( Y page 362), see “Fuel
requirements” ( Y page 363), or contact an
authorized Mercedes-Benz Center, or visit
www.mbusa.com (USA only).
i Diesel engine:
Only use commercially available vehicular
ULTRA-LOW SULFUR HIGHWAY DIESEL
FUEL (ULSD, 15 ppm SULFUR MAXIMUM).
Information on diesel quality can normally
be found on the fuel pump. Please contact
gas station personnel in case labels on the
pump cannot be found.
For more information on diesel fuels, see
“Fuel requirements” ( Y page 363), or
contact an authorized Mercedes-Benz
Center, or visit www.mbusa.com (USA
only).
i Diesel engine:
If you have driven the vehicle until the tank
is empty, the fuel system needs to be bled
( Y page 333).
Locking/unlocking the vehicle with the
SmartKey or KEYLESS-GO automatically
locks/unlocks the fuel filler flap.
i In case the central locking system does
not release the fuel filler flap, see “Fuel filler
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