2010 MERCEDES-BENZ CLS-Class format

Starting the Dialog XSwitch on the ignition (see the vehicle
Owner's Manual).XVehicles with Voice Control buttons on
the Multi-function Steering Wheel: Press
the ? button.
or
XVehicles with Lever for Voice Control:
Pull the lever toward you
An acoustic signal confirms that the dialog
has been started.XGive a command.
Interrupting the Dialog
If a list appears on the display, you can use
the “Pause” command to interrupt the dialog.
You can then select an entry using the
COMAND control panel.
To resume the dialog with voice control, press
the ? button on the multifunction steering
wheel.
Canceling the Dialog
XVehicles with Voice Control buttons on
the Multi-function Steering Wheel: Press
the A button.
or
XVehicles with Lever for Voice Control:
Push the lever away from you.
An acoustic signal confirms that the dialog
has been canceled.
or
XSay the command “Cancel” (except when
creating and storing voice tags, navigation
entries or during individualization).
or
XPress any button on COMAND.
Adjusting the Volume
XStart the dialog.XGive a command, e.g. “Help”.XPress the W or X button.
The volume increases or decreases during
voice output.
or
XSet the volume for the voice output on the
volume control for COMAND.
Display Messages
The audible help function can be
supplemented by visual help on the display
( Y page 41). If the help function is switched
on, the most important commands that are
currently possible appear in the display when
you start the dialog.
In the address book and navigation system, a
selection list is shown in the display if voice
control requires additional information from
you.
1Display
Entering Numbers
R Digits from “zero” to “nine” are permitted.
R Say the phone number in groups of, e.g.,
three to five digits.
R Say each individual digit clearly.
Spell
R The letters of the alphabet and the numbers
0 to 9 are permitted.
R Say the letters in groups of, e.g., five to
seven letters.
R Say each individual letter clearly.
186OverviewVoice Control

directional assistance, the driver must remain
focused on safe driving behavior, especially
pay attention to traffic and street signs, and
should utilize the system’s audio cues while
driving.
The navigation system does not supply any
information on stop signs, yield signs, traffic
regulations or traffic safety rules. Their
observance always remains in the driver’s
personal responsibility. DVD maps do not
cover all areas nor all routes within an area.
Traffic regulations always have priority over
any route recommendations given. Bear in
mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second.
During route guidance, you will not receive
information on:
R traffic lights
R stop and yield signs
R parking or stopping zones
R one-way streets
R narrow bridges
R other traffic regulation data
You should therefore always strictly observe
traffic regulations while driving. Drive
carefully and always obey traffic laws and
road signs, even if they contradict navigation
system instructions.GWarning
Navigation announcements are intended to
direct you while driving without diverting your
attention from the road and driving.
Please always use this feature instead of
consulting the map display for directions.
Consulting the symbols or map display for
directions may cause you to divert your
attention from driving and increase your risk
of an accident.
GWarning!
Please do not use the Voice Control System
in an emergency, as the tone of your voice
may change in a stressful situation. This could
cause a delay in completing your phone call
in a timely manner. This could distract you in
an emergency situation and cause you to be
involved in an accident.
Operation
You can use voice control to:
R enter a state
R enter a province
R enter a city
R enter a district (center)
R enter a street
R enter an intersection
R enter a house number
R enter an entire address
R enter a zip code
R find address
R enter a point of interest
R select one of your previous destinations
R call up route information
R store a destination
R display the map
R enlarge/reduce the size of the map
R listen to the destination memory
R start and stop route guidance
R switch the guidance instructions on and off
To select the navigation application:
XVehicles with Voice Control buttons on
the Multi-function Steering Wheel: Press
the ? button.
or
XVehicles with Lever for Voice Control:
Pull the Voice Control lever toward you.190NavigationVoice Control

i If the desired voice tag already exists in
the address book, the system asks if you
want to add the address.
Example of dialog:sSave destinationtPlease say the name.sSmithtPlease repeat the name.sSmithtWhere do you want to save: home or
work?sWorktThe destination has been saved.
“Find Address”
You can use the “Find address” command to
select a previously saved address and start
route guidance. Say the name of an address
exactly as you have entered it into the
address book, e.g. if you entered first name
and last name, you have to say both.
Example of dialog:
sFind addresstPlease say the namesSmithuThe system shows a numbered list of
saved addresses in the display. If there
is only one entry on the list, voice
control asks if it is correct.tPlease select a line number or say the
namesNumber 1tNumber 1 accepted, Smith worktStarting route guidance
“Start Route Guidance”
When Route Guidance is inactive, you can use
the “Start route guidance” command to start
route guidance once a valid destination has
been entered.
sStart route guidancetStarting route guidance“Route Information”
You can use the “Route information”
command to have the following information
on your currently planned route read out:
R Distance to destination/stopover
R Expected arrival time
R Remaining driving time
“Guidance Instructions On”
When you use the “Guidance instructions on”
command, voice control repeats the last
driving tip. If the driving tip output has been
switched off up to this point, it is now
switched on again.
“Guidance Instructions Off”
You can use this command to switch off the
route guidance voice output.
“Cancel Route Guidance”
You can use this command to stop route
guidance.
Example of dialog:
sCancel route guidancetAre you sure you want to cancel route
guidance?sYestCanceling route guidance
Voice control cancels route guidance.
or
sNotContinuing route guidance.
The dialog with voice control is terminated.
Route guidance remains activated.
“Zoom In”/“Zoom Out”
You can use these commands to zoom the
map display one step in or out.
196NavigationVoice Control

“Zoom In Completely”/“Zoom Out
Completely”
You can use these commands to set the map
display directly to the smallest or largest
scale.
“List Destination Memory”
You can use the “List destination memory”
command to listen to the entries from the
address book’s destination memory and, if
required, navigate to one of them. If the list
contains more than 30 entries, the system
asks you to say the name from which the
reading shall be started.
Example of dialog:
sList destination memory
The system reads out all entries, from
the address book destination memory.
To select an entry and set an address:
XVehicles with Voice Control buttons on
the Multi-function Steering Wheel:
Press the ? button at the selected
entry.
or
XVehicles with Lever for Voice Control:
Pull the Voice Control lever toward you at
the selected entry.
If there is more than one address, the system
asks
tDo you want to navigate to Smith home
or work?sHometSmith home. Starting route guidance
The system starts route guidance.
To cancel the dialog:XVehicles with Voice Control buttons on
the Multi-function Steering Wheel:
Press the A button.
or
XVehicles with Lever for Voice Control:
Push the Voice Control lever away from
you.
You have canceled the dialog. The system
confirms by responding “Cancel”.
Address Book
GWarning!
Please devote your attention first and
foremost to the traffic situation you are in.
Before your journey, please familiarize
yourself with the address book functions.
Only use the Voice Control System when road
and traffic conditions permit you to do so.
Otherwise you could be involved in an
accident in which you or others could be
injured.
Overview
The address book gives you the option of
storing information about people in the form
of entries.
Using voice control, you can dial a phone
number stored in the address book or start
route guidance for a stored address.
Apart from the speaker-dependent voice tags
stored in the address book, voice control can
recognize all the entries in the name fields of
the address book. Recognition of the entries
in the address book depends on the text that
was entered. To make a call you must say the
text of the entry.
Check the address book entries for the
following:
Address Book197Voice ControlZ

ProblemPossible Cause/
ConsequenceSuggested SolutionsA station list entry
is not recognized.The voice tags for
the stations in the
address book do
not sound
sufficiently
different.XSave a speaker-dependent voice tag for the
station ( Y page 198).
or
XGive the “List station list” command.
The system reads out the station list.XVehicles with Voice Control buttons on the
Multi-function Steering Wheel: Press
the ? button when the station you want is
read out.
or
XVehicles with Lever for Voice Control: Pull
the Voice Control lever toward you
The station is selected ( Y page 202).If you are making
speaker-
dependent voice
tags, the system
prompts you to
enter them several
times.The two voice tags
differ from each
other.XSay the voice tag with the same intonation
both times.Help Function
Voice control has a comprehensive help
function to assist the user.
The voice control help function provides:
R general information about how best to
operate voice control
R a list of the possible commands
“Help Voice Control”
You can use the “Help Voice Control”
command to obtain information about how
best to operate voice control.
“Help”
If you press the ? button and say the
command “Help”, you will receive help for the
application currently selected.
If you select the “Help” command during a
voice dialog, for example after the “Dial
number” command, you will receive help
explaining how the dialog continues.
You can also request the help function for a
specific system, for example with the “Help
phone” command.
If you have activated the help window, you will
see a selection of the possible commands on
the display ( Y page 41).214TroubleshootingVoice Control

Overview ............................................ 216
Emergency Calls ............................... 216
Roadside Assistance ........................216
Information Calls .............................. 217
Search & Send ................................... 217215Tele Aid

Overview
Vehicle Equipment
i This Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual.
The Tele Aid System
(Tele Aid – Telematic Alarm Identification on
Demand)
The Tele Aid system consists of three types
of response:
R automatic and manual emergency
R Roadside Assistance
R Information
R Search & Send
i Tele Aid is only available in the US and in
Canada.
Emergency Calls
Automatically
An emergency call is initiated automatically
following an accident in which the emergency
tensioning devices (ETDs) or air bags deploy.
Initiating an Emergency Call ManuallyXBriefly press SOS button cover to open.XPress SOS button (for longer than 2
seconds).
The indicator lamp in the SOS button will
flash until the emergency call is concluded.XWait for a voice connection to the
Response Center.XClose cover after the emergency call is
concluded.
i During the emergency call message
Emergency Call Connected is displayed,
operation from COMAND is not possible.
For a complete description and additional
information on Emergency calls please refer
to the vehicle Operator's Manual.
Roadside Assistance
The Roadside Assistance button º is
located in the center console.
XPress and hold Roadside Assistance Button
º (for longer than 2 seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
button will flash while the call is in progress.
For a complete description and additional
information on Roadside Assistance calls
please refer to the vehicle Operator's Manual.
216Roadside AssistanceTele Aid

Information Calls
The Information button E is located in the
center console.XPress and hold Information button E
(for longer than 2 seconds).
A call to the Customer Assistance Center
will be initiated. The button will flash while
the call is in progress. The operator in the
Customer Assistance Center can download
a destination (e.g service center) to your
COMAND system, which you can use for
navigation as described in the section
“Search & Send” ( Y page 217).
For a complete description and additional
information on Information calls please refer
to the vehicle Operator's Manual.
Search & Send
i In order to utilize Search & Send your
vehicle must be equipped with Tele Aid,
Navigation, and an active Tele Aid
subscription.
“Search & Send” is a navigation destination
address entry service. A destination address
located using Google Maps ®
or Yahoo Local
Maps ®
websites can be delivered via Tele Aid
directly to the Navigation system in your
vehicle.
Specify and Send a Destination
Address
i Please refer to any specific instructions
provided by either website regarding
entering or sending an address. Each
website functions differently and is subject
to change.XGo to maps.google.com or
maps.yahoo.com and enter a destination
address in the address entry field.XDepending on which website you are using,
click on the appropriate button to send the
destination address to your Tele Aid
account email address.XEnter the email address you specified when
you activated your Tele Aid account in the
appropriate field when the “Send” dialog
box appears.XClick “Send”.
Retrieve Destination Address
XPress the Tele Aid Information button to
begin the download of the destination
address to your vehicle's navigation
system.
i If you have sent more than one
destination address to your vehicle you
must make one Information Call for each
destination address download.
XSelect Yes when the message appears
asking if you would like to start navigation.Search & Send217Tele AidZ