Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s
Online”
at www.mbusa.com (USA
only). The “My Tele Aid” section will give you
access to account information, remote door
unlock and more.
The Tele Aid system is available if
R it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time
R vehicle battery power is available
R the relevant cellular phone network and
GPS signals are available and pass the
information on to the Customer Assistance
Center
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system ( Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
To adjust the speaker volume during a Tele
Aid call do the following:
X Press button W or X on the
multifunction steering wheel.
or
X Use the COMAND volume thumbwheel
H on the lower part of the front center
console (Y page 76).
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more information and a description of all available
features.
System self-test The system performs a self-test after you
have switched on the ignition.
G
Warning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in Roadside Assistance
button º does not come on during the
system self-test.
R The indicator lamp in Information button
E does not come on during the system
self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button º, or
Information button E remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display
after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada only)
as soon as possible.
Emergency calls !
In order
to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information 354
Useful features
Controls in detail
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Display messages
Possible causes/consequences and
X SolutionsBlind
Spot
Assist Currently
Unavailabl
e See
Oper.
Manual The Blind Spot Assist is deactivated because the area around
the sensors in the front or the rear bumper is dirty.
X
Clean the front and rear bumper ( Y page 406). The Blind Spot Assist is deactivated because the battery
voltage is insufficient.
X
Have the battery checked at an authorized Mercedes-Benz
Center. The Blind Spot Assist is switched off because the radar sensor
system is temporarily inoperative due to electromagnetic
interference near television and radio transmitter stations,
toll stations, speed measuring systems, etc.
X
Wait until the message in the multifunction display
disappears. Blind
Spot
Assist Inoperativ
e The Blind Spot Assist is malfunctioning.
X
Contact an authorized Mercedes-Benz Center as soon as
possible. Parking
Guidance Currently
Unavailabl
e See
Oper.
Manual The Advanced Parking Guidance is deactivated because the
area around the sensors in the front or the rear bumper is
dirty.
X
Clean the front and rear bumper ( Y page 406). The Advanced Parking Guidance is deactivated because the
battery voltage is insufficient.
X
Have the battery checked at an authorized Mercedes-Benz
Center. The Advanced Parking Guidance is switched off because the
radar sensor system is temporarily inoperative due to
electromagnetic interference near television and radio
transmitter
stations,
toll stations, speed measuring systems,
etc.
X Wait to see if the interference is temporary. Try in a location
where the interfering source might not be present. Vehicle status messages in the multifunction display
423
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Display messages
Possible causes/consequences and
X SolutionsService
Required Do Not
Shift
Gears The automatic transmission cannot be shifted out of the
current transmission position because of a malfunction.
If the automatic transmission is in drive position D:
X
Without shifting the automatic transmission out of drive
position D, drive to an authorized Mercedes-Benz Center.
If the automatic transmission is set to position neutral
position N, reverse gear R or park position P:
X Do not drive.
X Contact an authorized Mercedes-Benz Center or call
Roadside Assistance. Only
Shift to
Position
'P' When
Vehicle
Is
Stationary You have attempted to shift the automatic transmission into
park position P although the vehicle was still in motion.
X
Stop your vehicle as soon as it is safe to do so.
X Shift the automatic transmission to park position P.
X Engage the electronic parking brake. Shift to
P or N to Start
Engine You have attempted to start the engine while the automatic
transmission was in reverse gear
R or drive position D.
X Shift the automatic transmission into park position P or
neutral position N
. Make sure the brake pedal is depressed. Auxiliary
Battery
(message
appears in
white) Malfunctio
n The backup battery for the automatic transmission is no
longer charging.
X
Contact an authorized Mercedes-Benz Center. Auxiliary
Battery
(message
appears in
red) Malfunctio
n The backup battery for the automatic transmission is
discharged. In case of failure of the on-board electrical
system, you may not be able change transmission positions.
X
Stop the vehicle in a safe location or as soon as it is safe
to do so.
X Engage the electronic parking brake.
X Do not drive any further.
X Contact an authorized Mercedes-Benz Center or call
Roadside Assistance. Vehicle status messages in the multifunction display
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Display messages
Possible causes/consequences and
X Solutions# The battery is no longer charging.
Possible causes:
R
alternator malfunctioning
R broken poly-V-belt
R a malfunction in the electronic system
X Stop immediately in a safe location or as soon as it is safe
to do so and check the poly-V-belt.
X If it is broken: Do not continue to drive. Otherwise the
engine will overheat due to an inoperative water pump
which may result in damage to the engine. Contact an
authorized Mercedes-Benz Center.
X If it is intact: Drive to the nearest authorized Mercedes-
Benz Center immediately. Adjust driving to be consistent
with reduced braking responsiveness. 4 Check
Engine
Oil at
Next
Refueling CL 550 4MATIC and CL 63 AMG only:
The engine oil level has dropped to approximately the
minimum level.
X
Check the engine oil level ( Y page 369) and add engine oil
as required (Y page 371).
X If you must add engine oil frequently, have the engine
checked for possible leaks. 4 Check
Engine
Oil Level
(Add 1
quart)
(USA only)
Check
Engine
Oil Level
(Add 1
Liter)
(Canada
only) CL 600 and CL 65 AMG only:
The engine oil level is too low.
X
Add engine oil ( Y page 371) and check the engine oil level
(
Y page 369).
X If you must add engine oil frequently, have the engine
checked for possible leaks. If the message
Check Engine
Oil at Next
Refueling (CL 550 4MATIC and CL 63 AMG
only) or Check Engine Oil Level (Add 1
quart) (Canada: 1 Liter) (CL 600 and CL
65 AMG) appears while the engine is running
and at operating temperature, the engine oil level has dropped to approximately the
minimum level.
The message will be stored in the vehicle
status message memory after you have
cleared it from the multifunction display.444
Vehicle status messages in the multifunction display
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X
Connect positive terminal : of charged
battery A with
positive terminal ; with a
jumper cable. Clamp the cable to positive
terminal : of charged battery A first.
X Start engine of the vehicle with charged
battery A and run at idle speed.
X Connect negative terminal = of charged
battery A with negative terminal ? with
a jumper cable. Clamp the cable to
negative terminal = of charged battery
A first.
X Start engine of the vehicle with the
discharged battery and run at idle speed.
You can now turn on the electrical
consumers. Do not switch on the
headlamps under any circumstances.
X Remove the jumper cables from negative
terminals = and ? first.
X Remove the jumper cables from positive
terminals : and ;.
You can now switch on the headlamps.
X Have the battery checked at the nearest
authorized Mercedes-Benz Center. Towing the vehicle
Safety notes
G
Warning!
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate the HOLD function or DISTRONIC
PLUS if the vehicle is to be towed.
Mercedes-Benz recommends
that the vehicle
be transported with all wheels off the ground
using flatbed or appropriate wheel lift/dolly
equipment. This method is preferable to other
types of towing.
! To prevent damage during transport, do
not tie down vehicle by its chassis or
suspension parts.
If circumstances do not permit the
recommended towing methods, the vehicle
may be towed with all wheels on the ground or front axle raised (except vehicles with
4MATIC) only
so far as necessary to have the
vehicle moved to a safe location where the
recommended towing methods can be
employed.
! Before towing the vehicle observe the
following instructions:
R Do not tow-start the vehicle. You could
otherwise seriously damage the
automatic transmission which is not
covered by the Mercedes-Benz Limited
Warranty.
R Do not tow with sling-type equipment.
Towing with sling-type equipment over
bumpy roads will damage radiator and
supports.
R Towing of the vehicle should only be
done using the properly installed towing
eye bolt. Never attach a tow cable, tow
rope or tow rod to the vehicle chassis,
frame or suspension parts. G
Warning!
With the engine not running, there is no power
assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the
vehicle. Adapt your driving accordingly.
! Avoid pulling the vehicle abruptly or
diagonally, since it could result in damage
to the chassis alignment.
! Do not use the towing eye bolt for
recovery, as
this could damage the vehicle.
If in doubt, recover the vehicle with a crane.
i If the battery is disconnected or
discharged
R the SmartKey will not turn in the starter
switch
R the automatic transmission will remain in
park position P Towing the vehicle
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