R
next/other/another/following CD
R next/other/another/following disc
R next/other/another/following medium
R next/other/another/following DVD
(audio/video)
R next/other/another/following MP3 CD
R next/other/another/following MP3
DVD R
previous/last/preceding/prior CD
R previous/last/preceding/prior disc
R previous/last/preceding/prior medium
R previous/last/preceding/prior DVD
(audio/video)
R previous/last/preceding/prior MP3 CD
R previous/last/preceding/prior MP3
DVD R
next/other/another/following track
R next/other/another/following song
R next/other/another/following MP3 R
(repeat/replay) previous/preceding/
last/prior track
R (repeat/replay) previous/preceding/
last/prior song
R (repeat/replay) previous/preceding/
last/prior MP3 R
track/MP3/song 1-99
R select track/MP3/song 1-99
R track/MP3/song number 1-99 R
disc (number) 1-6
R CD (number) 1-6
R (audio/video) DVD (number) 1-6
R medium (number) 1-6 R
group (number) 1-9
R select group (number) 1-9 R
next/other/another/following group R
previous/preceding/last/prior group R
next/other/another/following directory
R next/other/another/following folder R
change audio/music source R
change video source R
select scene/chapter R
next/other/another/following chapter
R next/other/another/following scene
R chapter/scene up R
previous/preceding/last/prior scene
R previous/preceding/last/prior chapter
R chapter/scene down R
next/other/another/following title
R title up R
previous/preceding/last/prior title
R title down R
(select) scene/chapter 1-99
R (select) scene/chapter number 1-99 R
(select) track/title/movie/film 1-99
R (select) track/title/movie/film number
1-99 Memory card
R
memory card (on)
R SD card (on) Hard disk, Music Register
R
hard disk (on)
R music register (on) 246
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Media interface
R
media interface (on)
R UCI (on) USB interface
R
USB
R USB interface Aux
R
audio auxiliary/aux (input)
R auxiliary/aux audio (input)
R video auxiliary/aux (input)
R auxiliary/aux video (input) Voice Control System
troubleshooting
Help function
To support
the user, the Voice Control System
contains an extensive help function.
The help function gives you
R general hints on how to best use the Voice
Control System
R a listing of all available commands Help commands
“Help voice control” Using the command “Help voice control” will
give you information on how to best use the
Voice Control System.
“Help”
X
Press button ? on the multifunction
steering wheel and speak the command
“Help”.
You will receive help for the currently
selected application. When you speak the command “Help” during
a dialog such as after the command “Dial
number”, you will receive help for the next
dialog steps.
You can also call up the help function
specifically for a particular system, for
example using the command “Help
telephone”.
Help window
You can use the help window to view a
selection of
valid commands on the COMAND
display.
The help functions can be switched on or off
via COMAND in the System menu
(Y page 80). Entering digits and spelling
Entering digits R
Digits from “Zero” to “Nine” may be used.
R Speaking phone
numbers in digit blocks of
3 to 5 digits has proven a very reliable
method for the input of phone numbers.
Spelling R
The letters of the English alphabet and the
digits 0 - 9 may be used.
R Speak the letters in blocks of 5 - 7 letters
at a time.
R Speak each individual letter clearly. Voice Control System troubleshooting
247
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button
E to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
i An automatically initiated Tele Aid
emergency call cannot be canceled.
An emergency call can also be initiated
manually ( Y page 355).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display.
Emergency Call Activated appears in the
COMAND display and the audio system is
muted. When the connection is established,
the message Call Connected appears in the
multifunction display. Emergency Call
Activated appears in the COMAND display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
i While the emergency call message
Emergency Call Activated is displayed,
operation of the audio system or COMAND
system is not possible.
The climate control system can be
operated using the climate control panel
(Y page 194).
A voice connection between the Customer
Assistance Center and the occupants of the
vehicle will be established automatically soon
after the emergency call has been initiated.
The Customer Assistance Center will attempt to determine the nature of the emergency
more precisely, provided they can speak to
an occupant of the vehicle.
i
If no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately. G
Warning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid system
could not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
i During the emergency call the telephone
is switched off automatically and must be
switched back on to make a call.
i The “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually X
Briefly press on cover ; to open.
X Press SOS button : briefly.
The indicator lamp in SOS button : will
flash until the emergency call is concluded. Useful features
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X
Wait for a voice connection to the
Customer Assistance Center.
X Close cover ; after the emergency call is
concluded. G
Warning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location.
The Customer Assistance Center will
automatically contact local emergency
officials with the vehicle’s approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
X Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X Press the respective button for ending a
telephone call on the telephone keypad.
Roadside Assistance button X
Open the storage tray (Y page 349). X
Press and hold Roadside Assistance
button : for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in Roadside Assistance
button : will flash while the call is in
progress. The message Connecting Call will appear in the multifunction
display.
Roadside Assistance
Activated appears in the COMAND
Display. The audio system or the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. Roadside
Assistance Activated appears in the
COMAND display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing shortcut
button S. Spoken commands are not
available.
A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
X Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
i If the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular 356
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phone network is not available). The
message
Call Failed appears in the
multifunction display. Call could not
be connected! appears in the COMAND
display. Confirm the message pressing W
(Y page 71).
X Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X Press the respective button for ending a
telephone call on the telephone keypad.
Information button X
Open the storage tray (Y page 349). X
Press and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display. Information Call
Activated appears in the COMAND
display. The audio system or the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. Information Call
Activated appears in the COMAND display.
The Tele Aid system will transmit data
generating the vehicle identification number,
model, color and location (subject to
availability of cellular and GPS signals). i
The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing shortcut
button S. Spoken commands are not
available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i If the indicator lamp in Information
button : is flashing continuously and
there was no voice connection established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display. Call could not
be connected! appears in the COMAND
display. Confirm the message pressing W
(Y page 71).
X Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X Press the respective button for ending a
telephone call on the telephone keypad.
Call priority If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Customer Assistance Center Useful features
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