2010 MERCEDES-BENZ C300 4MATIC neck pro

1, 2, 3 ...
4-ETS see ETS/4-ETS
4MATIC
see All-wheel drive (4MATIC)
911 Emergency calls ........................ 173
A
ABS (Antilock Brake System) ............. 61
Indicator lamp ................................ 298
Messages in the multifunction
display ................................... 280, 281
Accessory weight .............................. 250
Accidents ........................................... 105
Air bags ........................................... 37
Emergency calls (Tele Aid) .............212
Emergency calls (Telephone) .........173
NECK-PRO active front head
restraints ........................................ 52
Active Bi-Xenon headlamps
see Headlamps
Adaptive Brake .................................... 62
Additives
Engine oil ....................................... 353
Gasoline ......................................... 355
Address change ................................... 21
Advanced Tire Pressure
Monitoring System (Advanced
TPMS) ................................................. 234
Messages in the multifunction
display ........................................... 277
Air bags ................................................ 37
Emergency call upon deployment ..212
Front, driver and passenger .............40
Front passenger front air bag off
indicator lamp (Canada
only) ........................................ 46, 307
Front passenger front air bag off
indicator lamp (USA only) ........42, 308
Knee bag .......................................... 40
Messages in the multifunction
display ........................................... 272
OCS (Occupant Classification
System) ........................................... 42
Pelvis ............................................... 41
Safety guidelines ............................. 39
Side impact ...................................... 41
Window curtain ................................ 42
Air conditioning refrigerant and
lubricant ............................................. 354
Air distribution .................................. 194
Air pressure see Tire inflation pressure
Air pressure (tires) ............................ 250
Air recirculation mode ...................... 195
Air volume .......................................... 194
Alarm system see Anti-theft systems
All-wheel drive (4MATIC) .................. 183
Alternator
Messages in the multifunction
display ........................................... 290
Alternator (Technical data)
see Vehicle specification
AMG menu ......................................... 123
Anticorrosion/antifreeze .................. 357
Antilock Brake System see ABS
Anti-theft systems ............................... 66
Anti-theft alarm system ...................67
Immobilizer ...................................... 66
Aquaplaning
see Hydroplaning
Armrest, front
Storage compartments ..................206
Armrest, rear
Storage compartment ....................206
Ashtrays ............................................. 209
Aspect ratio (tires) ............................ 250
Audio menu ........................................ 126
Audio system ..................................... 136
Adjusting volume ........................... 144
Audio and telephone operation ......136
Audio AUX mode ............................ 166
Bluetooth ®
settings ....................... 147
CD mode ........................................ 158
Components .................................. 137
MP3 mode ..................................... 158
Operating safety ............................ 137
Radio operation ............................. 148
Satellite radio ................................ 152
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Delayed shut-off ............................ 134
Halogen ......................................... 314
High-beam flasher ............................ 93
High-beam headlamps .....................93
Low-beam headlamps ......................91
Messages in the multifunction
display ........................................... 292
Replacing bulbs ............................. 313
Switch .............................................. 90
Headliner and shelf below rear
window, cleaning and care of .......... 265
Head restraints .................................... 79
Adjustment ................................ 79, 82
Folding back .................................... 83
NECK-PRO active front head
restraints ......................................... 52
Rear seat head restraints ................. 83
Height adjustment
Seat belt outlet ................................ 51
Seats ............................................... 79
High-beam flasher ............................... 93
High-beam headlamps ................ 93, 314
High-performance brake system ..... 256
Hill-start assist system ..................... 183
Hood ................................................... 224
Messages in the multifunction
display ........................................... 286
Horn ...................................................... 27
Hydroplaning ..................................... 257
I
Identification labels .......................... 332
Identification number, vehicle
(VIN) ................................................... 333
Ignition ......................................... 78, 102
Immobilizer .......................................... 66
Infant and child restraint systems see Children in the vehicle
Inflation pressure
see Tires, Inflation pressure
Inside door handle .............................. 74
Instrument cluster ...................... 28, 116
Illumination .................................... 117
Lamps ............................................ 297
Multifunction display .....................120
Instrument lighting
see Instrument cluster, Illumination
Instrument panel
see Instrument cluster
Instruments and controls
see Cockpit
Interior lighting
Delayed shut-off ............................ 135
Emergency lighting ..........................95
Front ................................................ 95
Front reading lamps .........................95
Rear ................................................. 95
Rear reading lamps ..........................95
Interior rear view mirror ..................... 86
Auto-dimming rear view mirrors ....... 87
Interior storage spaces
see Storage compartments
Intermittent wiping ............................. 96
Rain sensor ...................................... 96
ISOFIX (Child seat anchors –
LATCH-type) see Children in the vehicle
J
Jack ..................................................... 269
Jump starting ..................................... 323
K
Key, Mechanical
Loss of ............................................. 73
Replacing ......................................... 74
Unlocking/locking manually ..........309
Valet locking .................................... 77
Key, SmartKey
Battery check lamp ..........................73
Checking batteries ...........................73
Factory setting ........................... 71, 73
Global locking (KEYLESS-
GO) .................................................. 73
Global locking (SmartKey) ................ 71
Global unlocking (KEYLESS-
GO) .................................................. 73
Global unlocking
(SmartKey) ....................................... 71
Important notes on KEYLESS-GO .....72
Locking/unlocking ........................... 70
Loss of ............................................. 73
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N
Navigation system see Separate operating instructions
Navi menu .......................................... 126
NECK-PRO active front head
restraints ............................................. 52
Resetting ....................................... 311
Nets, parcel ....................................... 203
Normal occupant weight .................. 251
Number, vehicle identification
(VIN) ................................................... 333
O
Occupant Classification System see OCS (Occupant Classification
System)
Occupant distribution ....................... 251
Occupant safety
Air bags ........................................... 37
BabySmart™ .................................... 46
Children and air bags .......................37
Children in the vehicle .....................54
Child seat anchors – LATCH-type
(ISOFIX) ........................................... 58
Fastening the seat belts ................... 50
Front passenger front air bag off
indicator lamp (Canada
only) ........................................ 46, 307
Front passenger front air bag off
indicator lamp (USA only) ........42, 308
Infant and child restraint systems .... 55
Introduction ..................................... 36
ISOFIX (Child seat anchors –
LATCH-type) ..................................... 58
OCS (Occupant Classification
System) ........................................... 42
Seat belts .................................. 39, 48
OCS (Occupant Classification
System) ................................................ 42
Self-test ........................................... 46
Odometer ........................................... 121
Oil, oil level see Engine oil
On-board computer
see Control system
One-touch gearshifting ..................... 112
Operating safety .................................. 22
Ornamental moldings, cleaning ....... 263
Overhead control panel ...................... 32
P
Paintwork, cleaning .......................... 261
Paintwork code ................................. 333
Panic alarm .......................................... 60
Panorama roof with power tilt/
sliding panel ...................................... 200
Cleaning ......................................... 264
Operation ....................................... 200
Roller sunblinds ............................. 199
Synchronizing ................................ 201
Parcel nets ......................................... 203
Parking ............................................... 105
Parktronic system ..........................185
Parking brake .................................... 105
Messages in the multifunction
display ........................................... 281
Parking position
Exterior rear view mirrors ................87
Transmission position ....................109
Parktronic system
Cleaning system sensors ...............263
Malfunction .................................... 187
Minimum distance .........................186
Sensor range ................................. 185
Switching on/off ........................... 187
System sensors ............................. 185
Warning indicators .........................186
Parts service ...................................... 332
PASS AIR BAG OFF indicator lamp
(Canada only) see Front passenger front air bag
off indicator lamp (Canada only)
PASS AIR BAG OFF indicator lamp
(USA only) see Front passenger front air bag
off indicator lamp (USA only)
Passenger safety
see Occupant safety
Pedals ................................................. 254
Pelvis air bags ..................................... 41
Phone see Telephone
Plastic parts, cleaning ...................... 265
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Vehicle equipment
i This Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual.
Occupant safety
Introduction
In this section you will learn the most
important facts about the restraint system
components of the vehicle.
The restraint systems are:
R Seat belts
R Child restraints
R
Lower Anchors and Tethers for CHildren
(LATCH) also known as ISOFIX
Additional protection potential is provided by:
R
Supplemental Restraint System (SRS) with
- Air bags
- Air bag control unit (with crash sensors)
-
Emergency Tensioning Device (ETD) for
seat belts
- Seat belt force limiter
R NECK-PRO active front head restraints
R Air bag system components with
- Front passenger front air bag off
indicator lamp
- USA only: Front passenger seat with
Occupant Classification System (OCS)
- Canada only: Front passenger seat with
BabySmart™ air bag deactivation system
Although the systems are independent, their
protective functions work in conjunction with
each other.
GWarning!
Modifications to or work improperly
conducted on restraint system components
or their wiring, as well as tampering with
interconnected electronic systems, can lead
to the restraint systems no longer functioning
as intended.
Air bags or Emergency Tensioning Devices
(ETDs), for example, could deploy
inadvertently or fail to deploy in accidents
although the deceleration threshold for air
bag deployment is exceeded. Therefore,
never modify the restraint systems. Do not
tamper with electronic components or their
software.
i See “Children in the vehicle”
( Y page 54) for information on
R infants and children traveling with you in
the vehicle
R restraint systems for infants and children
SRS indicator lamp
The SRS system conducts a self-test when
the ignition is switched on and in regular
intervals while the engine is running. This
facilitates detection of system malfunctions.
The SRS indicator lamp 6 in the
instrument cluster comes on when the
ignition is switched on. It goes out no later
than a few seconds after the engine has been
started.
The SRS components are in operational
readiness when the SRS indicator lamp
6 is not lit while the engine is running.
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Side impact air bags GObserve Safety notes, see page 37.GWarning!
The pressure sensors for side impact air bag
control are located in the doors. Do not
modify any components of the doors or door
trim panels including, for example, the
addition of door speakers.
Improper repair work on the doors or the
modification or addition of components to the
doors create a risk of rendering the side
impact air bags inoperative or causing
unintended air bag deployment. Work on the
doors must therefore only be performed by
qualified technicians. Contact an authorized
Mercedes-Benz Center.
Side impact air bags : are designed to
provide increased protection for the thorax
but not the head, neck and arms of the driver
or front passenger.
The side impact air bags : are deployed
Ron the impacted side of the vehicle
Rin instances with a high rate of lateral
vehicle deceleration or acceleration
Rregardless of whether the seat belts on the
impacted side of the vehicle are in use
Rindependently of the front air bags
Rindependently of the ETDs
Vehicles with OCS (USA only): The front
passenger side impact air bag will not deploy
if the OCS senses that the front passenger
seat is empty and the front passenger seat
belt is not fastened. With the front passenger
seat empty and the seat belt fastened, the
front passenger side impact air bag will
deploy independently of the empty seat.
Whether a seat belt is recognized as fastened
depends on whether or not the latch plate is
properly inserted into the buckle.
Side impact air bags : are not deployed in
side impacts which do not exceed the
system’s deployment threshold.
Side impact air bags : will not deploy in the
event of a rollover unless the vehicle’s rate of
lateral deceleration or acceleration exceeds
the preset deployment threshold for side
impact air bags :.
! Vehicles with BabySmart™ air bag
deactivation system (Canada only): Do not
place objects heavier than 20 lb (9 kg) on
the front passenger seat. This could cause
the front or side impact air bag on the front
passenger side to deploy in a crash which
exceeds the system’s deployment
threshold.
GWarning!
Only use seat covers which have been tested
and approved by Mercedes-Benz for your
vehicle model. Using other seat covers may
interfere with or prevent the deployment of
the side impact air bags and/or pelvis air
bags. Contact an authorized Mercedes-Benz
Center for availability.
Pelvis air bags
GObserve Safety notes, see page 37.
Pelvis air bags are not available on C 63 AMG.
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If the 45 indicator lamp should not
come on or is continuously lit, the system is
not functioning. You must see an authorized
Mercedes-Benz Center before seating any
child on the front passenger seat. More
information can be found in the “Practical
hints” section ( Y page 307).GWarning!
Do not place powered-on laptops, mobile
phones, electronic tags such as those used in
ski passes and like electronic devices on the
front passenger seat. Signals from such
devices may interfere with the BabySmart™
air bag deactivation system. Such signal
interference may cause the 45
indicator lamp not to come on during self-test.
The SRS indicator lamp 6 and/or the
45 indicator lamp could be
continuously lit, indicating that the system is
not functioning. The front passenger front air
bag could deploy inadvertently or fail to
deploy in an accident.
GWarning!
The BabySmart™ air bag deactivation system
will ONLY work with a special child seat
designed to operate with it. It will not work
with child seats which are not BabySmart™
compatible.
Never place anything between seat cushion
and child seat (e.g. pillow), since it reduces
the effectiveness off the BabySmart™ air bag
deactivation system. The bottom of the child
seat must make full contact with the front
passenger seat cushion. An incorrectly
mounted child seat could cause injuries to the
child in case of an accident, instead of
protecting the child.
Follow the manufacturer’s instructions for
installation of special child seats.
Seat belts
Safety notes
The use of seat belts and infant and child
restraint systems is required by law in all 50
states, the District of Columbia, the U.S.
territories and all Canadian provinces.
Even where this is not the case, all vehicle
occupants should have their seat belts
fastened whenever the vehicle is in motion.
i See “Children in the vehicle”
( Y page 54) for information on
R infants and children traveling with you in
the vehicle
R restraint systems for infants and children
GWarning!
Always fasten your seat belt before driving off.
Always make sure all of your passengers are
properly restrained. You and your passengers
should always wear seat belts.
Failure to wear and properly fasten and
position your seat belt greatly increases your
risk of injuries and their likely severity in an
accident.
If you are ever in an accident, your injuries can
be considerably more severe without your
seat belt properly buckled. Without your seat
belt buckled, you are much more likely to hit
the interior of the vehicle or be ejected from
it. You can be seriously injured or killed.
In the same crash, the possibility of injury or
death is lessened if you are properly wearing
your seat belt. The air bags can only protect
as intended if the occupants are properly
wearing their seat belts.
GWarning!
Never ride in a moving vehicle with the seat
backrest in an excessively reclined position as
this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. That could cause serious
or even fatal injuries. The seat backrest and
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seat belt provide the best restraint when the
wearer is in a position that is as upright as
possible and the seat belt is properly
positioned on the body.GWarning!
Never let more people ride in the vehicle than
there are seat belts available. Make sure
everyone riding in the vehicle is correctly
restrained with a separate seat belt. Never
use a seat belt for more than one person at a
time.
GWarning!
Damaged seat belts or seat belts that have
been subjected to stress in an accident must
be replaced. Also, the seat belt anchoring
points must be checked.
Only use seat belts which have been approved
by Mercedes-Benz.
Do not make any modifications to the seat
belts. This can lead to unintended activation
of the ETDs or to their failure to activate when
necessary.
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
Have all work carried out only by qualified
technicians. Contact an authorized
Mercedes-Benz Center.
Proper use of seat belts
GWarning!
USE SEAT BELTS PROPERLY
R Seat belts can only protect when used
properly. Never wear seat belts in any other
way than as described in this section, as
that could result in serious injuries in case
of an accident.
R Each occupant should wear their seat belt
at all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, including rollovers.
The integrated restraint system includes
SRS (driver front air bag, driver side knee
bag, front passenger front air bag, side
impact air bags, pelvis air bags, window
curtain air bags for side windows),
Emergency Tensioning Devices (ETDs),
seat belt force limiters, and front seat knee
bolsters.
The system is designed to enhance the
protection offered to properly belted
occupants in certain frontal (front air bags,
driver’s side knee bag, and ETDs) and side
(side impact air bags, pelvis air bags,
window curtain air bags, and ETDs) impacts
which exceed preset deployment
thresholds.
R Never wear the shoulder belt under your
arm, against your neck or off your shoulder.
In a frontal crash, your body would move
too far forward. That would increase the
chance of head and neck injuries. The seat
belt would also apply too much force to the
ribs or abdomen, which could severely
injure internal organs such as your liver or
spleen.
Adjust the seat belt so that the shoulder
section is located as close as possible to
the middle of the shoulder. It should not
touch the neck. Never pass the shoulder
portion of the seat belt under your arm.
R Position the lap belt as low as possible on
your hips and not across the abdomen. If
the lap belt is positioned across your
abdomen, it could cause serious injuries in
a crash.
R Never wear seat belts over rigid or
breakable objects in or on your clothing,
such as eyeglasses, pens, keys etc., as
these might cause injuries.
R Make sure the seat belt is always fitted
snugly. Take special care of this when
wearing loose clothing.
R Never use a seat belt for more than one
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If you and/or your passenger release the
seat belt during driving, the seat belt
telltale 7 starts flashing and the
warning chime sounds as described before.
If the driver’s or the front passenger’s seat
belt remains unfastened after 60 seconds,
the warning chime stops sounding, the seat
belt telltale 7 stops flashing but
continues to be illuminated.
After a vehicle standstill, the warning chime
is reactivated and the seat belt telltale
7 is flashing again if the vehicle speed
once exceeds 15 mph (25 km/h).
The seat belt telltale 7 will only go out if
both the driver’s and the front passenger’s
seat belt (with the front passenger seat
occupied) are fastened, or the vehicle is
standing still and a front door is opened.
For more information, see “Practical hints”
( Y page 301).
Emergency Tensioning Device (ETD),
seat belt force limiter
The seat belts for the front seats and rear
outer seats are equipped with ETDs and seat
belt force limiters.
The ETDs are designed to activate in the
following cases:
R in frontal or rear-end impacts exceeding
the system’s preset deployment threshold
R in side impacts exceeding the system’s
preset deployment threshold on the far
side of the impact
R if the restraint systems are operational and
functioning correctly, see “SRS indicator
lamp” ( Y page 36)
The ETDs for the front seats will only activate
if the front seat belts are fastened (latch plate
properly inserted into buckle).
The ETDs for the rear seats will activate with
or without the respective seat belts fastened.
In an impact, the ETDs remove slack from the
seat belts in such a way that the seat belts fit
more snugly against the body. Seat belt force
limiters, when activated, are employed to
help reduce the peak force exerted by the
seat belts on occupants during a crash.
i The ETDs do not correct an incorrect seat
position or incorrectly worn seat belts.
The ETDs do not pull occupants back
toward the seat backrest.GWarning!
Pyrotechnic ETDs that were activated must be
replaced.
For your safety, when disposing of the
pyrotechnic ETDs always follow our safety
instructions. These are available at any
authorized Mercedes-Benz Center.
NECK-PRO active front head
restraints (except C 63 AMG)
The NECK-PRO active front head restraints
are intended to offer the driver and front
passenger increased protection from
whiplash-type injuries. In the event of a rear-
end collision, the NECK-PRO active front head
restraints on the front seats are designed to
move forward in the direction of travel. They
thus provide the head with increased support
earlier on in the collision sequence. The
NECK-PRO active front head restraints will
move forward whether the seats are occupied
or not.
GWarning!
Do not attach any objects (e.g. hangers) to the
head restraint posts. Otherwise, the NECK-
PRO active front head restraints may not be
able to function properly or offer the intended
degree of protection they were designed for
in the event of a rear-end collision.
GWarning!
Only use seat or head restraint covers which
have been tested and approved by Mercedes-
Benz for your vehicle model.
Using other seat or head restraint covers may
interfere with or prevent the activation of the
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