2010 MERCEDES-BENZ C300 4MATIC Power steering malfunction

vehicle. They cannot increase braking or
steering efficiency beyond that afforded by
the condition of the vehicle brakes and tires
or the traction afforded.
Only a safe, attentive, and skillful driver can
prevent accidents.
The capabilities of a vehicle equipped with the
driving safety systems described in this
section must never be exploited in a reckless
or dangerous manner which could jeopardize
the user’s safety or the safety of others.
Always adjust your driving style to the
prevailing road and weather conditions and
keep a safe distance to other road users and
objects on the street.
If a driving system malfunctions, other driving
safety systems may also switch off. Observe
indicator and warning lamps that may come
on as well as messages in the multifunction
display that may appear.
ABS
GObserve Safety notes, see page 60.GWarning!
Do not pump the brake pedal. Use firm, steady
brake pedal pressure instead. Pumping the
brake pedal defeats the purpose of the ABS
and significantly reduces braking
effectiveness.
The Antilock Brake System (ABS) regulates
the brake pressure so that the wheels do not
lock during braking. This allows you to
maintain the ability to steer your vehicle.
The ABS is functional above a speed of
approximately 5 mph (8 km/h) independent
of road surface conditions.
On slippery road surfaces, the ABS will
respond even to light brake pressure.
The ABS indicator lamp ! in the
instrument cluster comes on when you switch
on the ignition. It goes out when the engine
is running.
Braking
At the instant one of the wheels is about to
lock up, a slight pulsation can be felt in the
brake pedal. The pulsation indicates that the
ABS is in the regulating mode.
XKeep firm and steady pressure on the brake
pedal while you feel the pulsation.
Continuous, steady brake pedal pressure
yields the advantages provided by the ABS,
namely braking power and the ability to steer
the vehicle.
The pulsating brake pedal can be an
indication of hazardous road conditions and
functions as a reminder to take extra care
while driving.
Emergency brake maneuver
XKeep continuous full pressure on the brake
pedal.GWarning!
If the ABS malfunctions, other driving safety
systems such as the BAS or the ESP ®
are also
switched off. Observe indicator and warning
lamps that may come on as well as messages
in the multifunction display that may appear.
If the ABS malfunctions, the wheels may lock
during hard braking, reducing steering
capability and extending the braking distance.
BAS
GObserve Safety notes, see page 60.
The Brake Assist System (BAS) operates in
emergency situations. If you apply the brakes
very quickly, the BAS provides full brake
boost automatically, thereby potentially
reducing the braking distance.
XApply continuous full braking pressure until
the emergency braking situation is over.
The ABS will prevent the wheels from
locking.Driving safety systems61Safety and security204_AKB; 5; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T17:54:06+02:00 - Seite 61Z

access to account information, remote door
unlock and more.
The Tele Aid system is available if
R it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time
R vehicle battery power is available
R the relevant cellular phone network and
GPS signals are available and pass the
information on to the Customer Assistance
Center
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
To adjust the speaker volume during a Tele
Aid call do the following:
XPress button W or X on the
multifunction steering wheel.
or
XUse the rotary control on the audio system
( Y page 144).
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more
information and a description of all available
features.
System self-test
The system performs a self-test after you
have switched on the ignition.
GWarning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in the Roadside
Assistance button F does not come on
during the system self-test.
R The indicator lamp in the Information
button ï does not come on during the
system self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button F, or
Information button ï remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada only)
as soon as possible.
Emergency calls
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button ï to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
212Useful featuresControls in detail
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Display messagesPossible causes/consequences and M Solutions$
(USA only)
J
(Canada
only)ABS and
ESC
Currently
Unavailabl
e See
Operator’s
ManualIn addition, the yellow ESP ®
warning lamp d and the
yellow ABS indicator lamp ! come on.
The brake system still functions normally but due to
insufficient power supply, the ABS, the BAS, the ESP ®
, and
the hill-start assist system are unavailable.XContinue driving with added caution. Wheels may lock
during hard braking, reducing steering capability.XAdjust driving to be consistent with reduced braking
responsiveness.
When the voltage is above the required value again, the ABS,
the BAS, the ESP ®
, and the hill-start assist system are
operational again and the message should disappear.
If the message does not disappear:
XHave the alternator and the battery checked.
Failure to follow these instructions increases the risk of an
accident.
$
(USA only)
J
(Canada
only)EBD, ABS,
and ESC
Inoperativ
e See
Operator's
ManualIn addition, the yellow ESP ®
warning lamp d and the
yellow ABS indicator lamp ! come on.
The brake system is still functioning normally but due to a
malfunction, the ABS, the BAS, the EBP, and the ESP ®
are
unavailable.XContinue driving with added caution. Wheels may lock
during hard braking, reducing steering capability.XAdjust driving to be consistent with reduced braking
responsiveness.XHave the system checked at an authorized Mercedes-Benz
Center as soon as possible.
Failure to follow these instructions increases the risk of an
accident.
$
(USA only)
!
(Canada
only)Release
Parking
BrakeYou are driving with the parking brake engaged. In addition
an acoustic warning sounds.XRelease the parking brake.Vehicle status messages in the multifunction display281Practical hints204_AKB; 5; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T17:54:06+02:00 - Seite 281Z

Safety systemsDisplay messagesPossible causes/consequences and M Solutions÷ESC
Inoperativ
e See
Operator's
ManualIn addition, the yellow ESP ®
warning lamp d comes on.
The brake system is still functioning normally but due to a
malfunction, the BAS, the ESP ®
, and the hill-start assist
system are unavailable.XContinue driving with added caution. Wheels may lock
during hard braking, reducing steering capability.XAdjust driving to be consistent with reduced braking
responsiveness.XHave the system checked at an authorized Mercedes-Benz
Center as soon as possible.
Failure to follow these instructions increases the risk of an
accident.
÷ESC
Currently
Unavailabl
e See
Operator's
ManualIn addition, the yellow ESP ®
warning lamp d comes on.
The brake system still functions normally but due to
insufficient power supply the BAS, the ESP ®
, and the hill-start
assist system are not available.XContinue driving with added caution. Wheels may lock
during hard braking, reducing steering capability.XAdjust driving to be consistent with reduced braking
responsiveness.
When the voltage is above the required value again, the
ESP ®
is operational again and the message in the
multifunction display should disappear.
If the message in the multifunction display does not
disappear:
XHave the alternator and the battery checked.
Failure to follow these instructions increases the risk of an
accident.
Vehicle status messages in the multifunction display283Practical hints204_AKB; 5; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T17:54:06+02:00 - Seite 283Z

BrakeProblemPossible causes/consequences and M Solutions!The yellow ABS
indicator lamp
comes on while
the engine is
running.The ABS has detected a malfunction and switched off. The BAS,
the ESP ®
, and the EBP are also switched off.
The brake system is still functioning normally but without the
systems specified above available.
If the ABS control unit is malfunctioning, other systems such as
the navigation system or the automatic transmission may also be
malfunctioning.XContinue driving with added caution. Wheels may lock during
hard braking, reducing steering capability.XAdjust driving to be consistent with reduced braking
responsiveness.XRead and observe messages that may appear in the
multifunction display ( Y page 270).XHave the system checked at an authorized Mercedes-Benz
Center as soon as possible.
Failure to follow these instructions increases the risk of an
accident.
!The yellow ABS
indicator lamp
comes on while
the engine is
running.The ABS has switched off due to insufficient power supply.
The battery might not be charged sufficiently.
When the voltage is above the required value again, the ABS is
operational again. The ABS indicator lamp should go out.XContinue driving with added caution. Wheels may lock during
hard braking, reducing steering capability.XAdjust driving to be consistent with reduced braking
responsiveness.XRead and observe messages that may appear in the
multifunction display ( Y page 270).XIf the ABS indicator lamp does not go out: Have the alternator
and the battery checked.298What to do if …Practical hints
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Removing towing eye boltXLoosen towing eye bolt ; by turning it
counterclockwise.XUnscrew towing eye bolt ;.XStore the towing eye bolt ; and wheel
wrench back into the vehicle tool kit.
Towing with all wheels on the ground
GWarning!
If circumstances require towing the vehicle
with all wheels on the ground, always tow with
a tow bar if:
R the engine will not run
R there is a malfunction in the brake system
R there is a malfunction in the power supply
or in the vehicle’s electrical system
This is necessary to adequately control the
towed vehicle.
Prior to towing the vehicle with all wheels on
the ground, make sure the SmartKey is in
starter switch position 2.
If the SmartKey is left in the starter switch
position 0 for an extended period of time, it
can no longer be turned in the switch. In this
case, the steering is locked. To unlock,
remove SmartKey from starter switch and
reinsert.
GWarning!
With the engine not running, there is no power
assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the
vehicle. Adapt your driving accordingly.
XMake sure the ignition is switched on.XWith the vehicle at a standstill, depress the
brake pedal and keep it pressed.XVehicles with manual transmission: Shift
the manual transmission into the neutral
position (no gear selected).
or
XVehicles with automatic transmission: Shift
the automatic transmission into neutral
position N.XRelease the brake pedal.XIf engaged, release the parking brake.XSwitch on the hazard warning flasher
( Y page 93).
!
The vehicle may be towed only for
distances up to 30 miles (50 km) and at a
speed not to exceed 30 mph (50 km/h).
i While being towed with the hazard
warning flasher in use, use the combination
switch in the usual manner to signal turns.
Only the selected turn signal will operate.
Upon canceling the turn signal, the hazard
warning flasher will operate again.
Towing with front axle raised
! The vehicle may be towed only for
distances up to 30 miles (50 km) and at a
speed not to exceed 30 mph (50 km/h).
! Vehicles with 4MATIC: Do not tow with
one axle raised. Doing so could damage the
transfer case, which is not covered by the
Mercedes-Benz Limited Warranty.
All wheels must be on or off the ground.
Observe instructions for towing the vehicle
with all wheels on the ground.
XMake sure the ignition is switched on.XWith the vehicle at a standstill, depress the
brake pedal and keep it pressed.Towing the vehicle327Practical hints204_AKB; 5; 23, en-USd2ureepe,Version: 2.11.8.12009-07-16T17:54:06+02:00 - Seite 327Z