2010 MAZDA MODEL RX 8 phone

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9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2
Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-6
Customer Assistance (Puerto Rico) .... 9-9
Mazda Importer/Distributors ............... 9-10
Importer/Distributor .......................... 9-10
Distributor in Each Area ................... 9-10
Warranty ................................................ 9-11
Warranties for Your Mazda ............... 9-11
Outside the United States .................. 9-12
Outside Canada ................................. 9-13
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 9-14
Add-On Non-Genuine Parts and
Accessories ....................................... 9-15
Cell Phones ............................................. 9-16
Cell Phones Warning ......................... 9-16
Type Approval of Equipment ............... 9-17
Type Approval of Equipment ............ 9-17
Uniform Tire Quality Grading System
(UTQGS) ................................................ 9-19
Uniform Tire Quality Grading System
(UTQGS) .......................................... 9-19
Tire Information (U.S.A.) ..................... 9-21
Tire Labeling ..................................... 9-21
Location of the Tire Label
(Placard) ............................................ 9-27
Tire Maintenance .............................. 9-30
Vehicle Loading ................................ 9-33
Steps for Determining the Correct Load
Limit: ................................................ 9-39Reporting Safety Defects ....................... 9-40
Reporting Safety Defects (U.S.A.) .... 9-40
Reporting Safety Defects (Canada) ... 9-41
Service Publications .............................. 9-42
Service Publications .......................... 9-42
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management, you can reach Mazda North American Operations by one of the following
ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on“Contact Us”located on the“Inside Mazda”tab, or at the bottom of the
page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
9-2
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-8).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the“Vehicle Identification Labels”page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
9-6
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle's performance or safety systems; the Mazda warranty doesn't cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle's performance or safety
systems. This could cause you to have an accident or increase your chances of
injuries in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could be damaged, causing engine
stalling, air-bag (SRS) activation, ABS/TCS/DSC inactivation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Warranty
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Cell Phones Warning
WARNING
Please comply with the legal regulations concerning the use of communication
equipment in vehicles in your State or Province:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous.
Dialing a number on a cell phone while driving also ties-up the driver's hands. Use of
these devices will cause the driver to be distracted and could lead to a serious
accident. If a passenger is unable to use the device, pull off the right-of-way to a safe
area before use. If use of a cell phone is necessary despite this warning, use a hands-
free system to at least leave the hands free to drive the vehicle. Never use a cell
phone or other electrical devices while the vehicle is moving and, instead,
concentrate on the full-time job of driving.
9-16
Customer Information and Reporting Safety Defects
Cell Phones
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.
For additional road safety information, please visit the Road Safety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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A
Accessory Socket .............................. 6-87
Add-On Non-Genuine Parts and
Accessories ....................................... 9-15
Advanced Key ..................................... 3-2
Advanced key maintenance ......... 3-5
Advanced key suspend
function ...................................... 3-17
Auxiliary key .............................. 3-17
Locking, unlocking with request
switch ........................................... 3-8
Opening the trunk lid with request
switch ........................................... 3-9
Operational range ......................... 3-7
Remote control function ............. 3-14
Service ......................................... 3-6
Air Bag Systems ............................... 2-38
Ambient Temperature Display .......... 6-80
Antenna ............................................. 6-15
Anti-Lock Brake System (ABS) ......... 5-8
Warning light ............................... 5-8
Appearance Care ............................... 8-42
Ashtray .............................................. 6-82
Audio System ................................... 6-15
Audio control switch .................. 6-52
Audio set .................................... 6-25
AUX mode ................................. 6-54
Operating tips for audio
system ........................................ 6-15
Safety certification ..................... 6-56
Automatic Transmission
Direct mode ................................ 5-19
Driving tips ................................ 5-20
Manual shift mode ..................... 5-15
Shift-lock system ....................... 5-15
Transmission ranges ................... 5-14
B
Battery
Emergency starting .................... 7-19
Maintenance ............................... 8-21
Specifications ............................. 10-4
Beep Sounds
Engine Oil Level Warning
Beep ........................................... 5-56
Engine overrev warning beep .... 5-56
Ignition key reminder ................. 5-56
Lights-on reminder ..................... 5-56
Seat belt warning beep ............... 5-56
Tire inflation pressure warning
beep ............................................ 5-56
Before Starting the Engine .................. 4-5
After getting in ............................. 4-5
Before getting in .......................... 4-5
Bluetooth Hands-Free ....................... 6-57
Basic Bluetooth Hands-Free
Operation ................................... 6-61
Convenient Use of the Hands-Free
System ........................................ 6-65
Hands-Free Telephone Setting .... 6-70
Mazda Bluetooth Hands-Free
Customer Service ....................... 6-76
Safety certification ..................... 6-76
When Bluetooth Hands-Free cannot
be used ....................................... 6-75
Body Lubrication .............................. 8-18
Brake/Clutch
Fluid ........................................... 8-16
Brakes
Anti-lock brake system (ABS) ..... 5-8
Foot brake .................................... 5-5
Pad wear indicator ........................ 5-9
Parking brake ............................... 5-6
Warning light ............................... 5-7
Break-In Period ................................... 4-6
Bulb Replacement ............................. 8-28
11-2
Index
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