ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
2010 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Roadside Emergencies
232
fail-safe cooling .......................284
idle speed control ...................278
lubrication specifications .......302
refill capacities ........................302
service points ..........................272
starting after a collision .........233
Engine block heater .................201
Engine oil ..................................274
change oil soon warning,
message center .......................274
checking and adding ..............274
dipstick ....................................274
filter, specifications ........277, 301
recommendations ...................277
refill capacities ........................302
specifications ..........................302
Event data recording ....................7
Exhaust fumes ..........................201
F
Fail safe cooling ........................284
Floor mats ...................................87
Fluid capacities .........................302
Fog lamps ....................................54
Four-Wheel Drive vehicles
driving off road .......................226
Fuel ............................................286
calculating fuel
economy ............................20, 291
cap ...........................................288
capacity ...................................302
choosing the right fuel ...........289
comparisons with EPA fuel
economy estimates .................294
detergent in fuel .....................290
filler funnel .............................290
filling your vehicle with
fuel ...........................286, 288, 291filter, specifications ........285, 301
fuel pump shut-off switch .....233
improving fuel economy ........291
octane rating ...................289, 305
quality ......................................289
running out of fuel .........248, 290
safety information relating to
automotive fuels .....................286
Fuel pump shut-off switch .......233
Fuses ..................................234–235
G
Gas cap (see Fuel cap) ............288
Gas mileage (see Fuel
economy) ...................................291
Gauges .........................................17
H
Hazard flashers .........................233
Headlamps ...................................53
aiming ........................................56
autolamp system .......................53
bulb specifications ....................59
daytime running lights .............54
flash to pass ..............................55
high beam .................................55
replacing bulbs .........................61
turning on and off ....................53
Heating
heating and air conditioning
system .................................45, 48
Homelink wireless control
system ..........................................83
Hood ..........................................271
I
Ignition ...............................198, 305
2010 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Index
315
