ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
Roadside Emergencies
325
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
In Canada, for uninterrupted Roadside Assistance coverage, you may
purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theCustomer Information Guidein the glove compartment.
U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside
Assistance, call 1-800-241-3673.
Canadian customers who require roadside assistance, call
1-800-665-2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford, Mercury and Lincoln vehicle customers call
1-800-241-3673. Customers will be asked to submit their original
receipts.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
HAZARD FLASHER CONTROL
The hazard flasher control is located
on the instrument panel by the
radio. The hazard flashers will
operate when the ignition is in any
position or if the key is not in the
ignition.
Press in the flasher control and all front and rear direction signals will
flash. Press the flasher control again to turn them off. Use it when your
vehicle is disabled and is creating a safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
Roadside Emergencies
326
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
46 7.5A Occupant classification sensor
(OCS), Passenger airbag
deactivation indicator (PADI),
Front control interface module
47 30A Circuit
BreakerNot used
48 Full ISO relay Delayed accessory relay
Power distribution box
The power distribution box is located in the engine compartment. The
power distribution box contains high-current fuses that protect your
vehicle’s main electrical systems from overloads.
WARNING:Always disconnect the battery before servicing high
current fuses.
WARNING:To reduce risk of electrical shock, always replace
the cover to the Power Distribution Box before reconnecting the
battery or refilling fluid reservoirs.
If the battery has been disconnected and reconnected, refer to the
Batterysection of theMaintenance and Specificationschapter.
Roadside Emergencies
332
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
14 10A** Brake on/off (BOO) switch,
Adaptive cruise relay
15 15A** Automatic high beams, Adaptive
cruise control
16 20A** Left HID headlamp
17 10A** Alternator sensor
18 30A* 3rd row power seats
19 20A* Front console power point
20 40A* Rear defroster, Heated mirrors
21 20A* Rear console power point
22 40A* Trailer tow battery charge, Trailer
tow stop/turn lamps fuse 45 power
23 10A** PCM keep alive power, Canister
vent, Relay coil
24 10A** A/C clutch
25 20A** Rear power point
26 15A** Backup lamps
27 15A** Fuel relay (Fuel pump driver
module, Fuel pump)
28 80A* Cooling fan
29 30A* Left rear smart window, Panoramic
roof module, Power sunshade
module
30 30A* Left front smart window
31 40A* Auxiliary blower motor
32 30A* Driver seat motor
33 30A* Run/start relay
34 30A* Power liftgate
35 40A* Front A/C blower
36 25A** Rear wiper module
37 15A** Washer pump
38 10A** Trailer tow backup lamps
Roadside Emergencies
334
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
39 Diode Fuel diode
40 Diode One touch integrated start diode
41 G8VA relay Trailer tow park lamp
42 G8VA relay Trailer tow stop/turn lamp (left)
43 G8VA relay Trailer tow stop/turn lamp (right)
44 G8VA relay Backup lamps relay
45 20A** Trailer tow stop/turn lamps
46 15A** PCM vehicle power 2, Vehicle
power 3
47 20A** PCM vehicle power 1
48 15A** PCM vehicle power 4
49 10A** Heated mirrors
50 HC micro relay Blower motor
51 HC micro relay Fog lamp deactivation
52 HC micro relay Starter
53 HC micro relay Adaptive cruise control
54 — Not used
55 HC micro relay Wipers
56 HC micro relay Rear window defroster, Heated
mirrors
57 — Not used
58 — Not used
59 HC micro relay Auxiliary blower motor
60 HC micro relay Trailer tow battery charge
61 G8VA relay Refrigerator
62 G8VA relay Automatic high beams
63 HC micro relay Run/start
64 HC micro relay PCM
65 G8VA relay A/C clutch
66 G8VA relay Fuel pump
* Cartridge Fuses ** Mini Fuses
Roadside Emergencies
335
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
•Read the information in theTips for use of the temporary mobility
kitsection to ensure safe operation of the temporary mobility kit and
your vehicle.
Tips for use of the temporary mobility kit
Read the following list of tips to ensure safe operation of the temporary
mobility kit:
•Before operating the temporary mobility kit, make sure your vehicle is
safely off the road and away from moving traffic. Turn on the hazard
lights.
•Always set the parking brake to ensure the vehicle doesn’t move
unexpectedly.
•Do not remove any foreign objects, such as nails or screws, from the
tire.
•When using the temporary mobility kit, leave the engine running
(only if the vehicle is outdoors or in a well-ventilated area)so
the compressor doesn’t drain the vehicle’s battery.
•Do not allow the compressor to operate continuously for more than
15 minutes; this will help prevent the compressor from overheating.
•Never leave the temporary mobility kit unattended when it is
operating.
•Sealant compound contains latex. Make sure that you use the
non-latex gloves provided to avoid an allergic reaction.
•Keep the temporary mobility kit away from children.
•Only use the temporary mobility kit when the ambient temperature is
between -22°F (–30°C) and 158°F (70°C).
•Only use the sealing compound before the use by date. The use by
date is on the lower right hand corner of the label located on the
sealant canister (bottle).Check the use by date regularly and
replace the canister after four years.
•Do not store the temporary mobility kit unsecured inside the
passenger compartment of the vehicle as it may cause injury during a
sudden stop or collision. Always store the kit in its original location.
•After sealant use, the TPMS sensor and valve stem on the wheel must
be replaced by an authorized Ford dealer.
•When inflating a tire or other objects, use the black air hose only. Do
not use the transparent hose which is designed for sealant application
only.
Roadside Emergencies
345
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
Note:Inspect the wheel pilot hole
prior to installation. If there is
visible corrosion in wheel pilot hole,
remove loose particles by wiping
with clean rag and apply grease.
Apply grease only to the wheel pilot
hole surface by smearing a “dime”
(1 square cm) sized glob of grease
around the wheel pilot surface (1)
with end of finger. DO NOT apply
grease to lugnut/stud holes or
wheel-to-brake surfaces.
RUNNING OUT OF FUEL
If you have run out of fuel and need to refill the vehicle with a portable
fuel container, seeRunning out of fuelin theMaintenance and
Specificationschapter for proper fuel filling method using a portable
fuel container and the included fuel filler funnel.Do notinsert the
nozzle of portable fuel containers or any type of aftermarket funnels into
the Easy Fuel™ “no cap” fuel system as it can be damaged. You must
use the included funnel in such circumstances.
WARNING:Do not insert the nozzle of portable fuel containers
or aftermarket funnels into the Easy Fuel™ system. This could
damage the fuel system and its seal, and may cause fuel to run onto
the ground instead of filling the tank, all of which could result in
serious personal injury.
JUMP STARTING
WARNING:The gases around the battery can explode if
exposed to flames, sparks, or lit cigarettes. An explosion could
result in injury or vehicle damage.
WARNING:Batteries contain sulfuric acid which can burn skin,
eyes and clothing, if contacted.
Do not attempt to push-start your automatic transmission
vehicle. Automatic transmissions do not have push-start
capability. Attempting to push-start a vehicle with an automatic
transmission may cause transmission damage.
Roadside Emergencies
353
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
Preparing your vehicle
When the battery is disconnected or a new battery is installed, the
automatic transmission must relearn its shift strategy. As a result, the
transmission may have firm and/or soft shifts. This operation is
considered normal and will not affect function or durability of the
transmission. Over time, the adaptive learning process will fully update
transmission operation.
1.Use only a 12–volt supply to start your vehicle.
2. Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system.
3. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehiclesdo nottouch. Set the parking brake on
both vehicles and stay clear of the engine cooling fan and other moving
parts.
4. Check all battery terminals and remove any excessive corrosion before
you attach the battery cables. Ensure that vent caps are tight and level.
5. Turn the heater fan on in both vehicles to protect from any electrical
surges. Turn all other accessories off.
Connecting the jumper cables
1. Connect the positive (+) jumper cable to the positive (+) terminal of
the discharged battery.
Note:In the illustrations,lightning boltsare used to designate the
assisting (boosting) battery.
+–+–
Roadside Emergencies
354
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)