ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
Roadside Emergencies
265
2010 MKS(mks)
Owners Guide(own2002), 1st Printing
USA(fus)
Engine ........................................343
cleaning ...................................300
coolant .....................................316
fail-safe cooling .......................321
idle speed control ...................314
lubrication specifications .......340
refill capacities ........................340
service points ..................308–309
Engine block heater .................230
Engine oil ..................................311
change oil soon warning,
message center .......................311
checking and adding ..............311
dipstick ....................................311
filter, specifications ........313, 339
recommendations ...................313
refill capacities ........................340
specifications ..........................340
Event data recording ....................7
Exhaust fumes ..........................229
F
Fail safe cooling ........................321
Fleet MyKey programming ......129
Fluid capacities .........................340
Fog lamps ....................................57
Four-Wheel Drive vehicles
driving off road .......................258
Fuel ............................................322
calculating fuel
economy ............................20, 328
cap ...........................................324
capacity ...................................340
choosing the right fuel ...........325
comparisons with EPA fuel
economy estimates .................331
detergent in fuel .....................326
filler funnel .............................326filling your vehicle with
fuel ...........................322, 324, 328
filter, specifications ........322, 339
improving fuel economy ........328
octane rating ...................325, 343
quality ......................................326
running out of fuel .........283, 326
safety information relating to
automotive fuels .....................322
Fuses ..........................................267
G
Garage door opener ....................92
Gas cap (see Fuel cap) ............324
Gas mileage
(see Fuel economy) .................328
Gauges .........................................17
H
Hazard flashers .........................266
Headlamps ...................................56
aiming ........................................62
autolamp system .......................56
bulb specifications ....................65
daytime running lights .............61
flash to pass ..............................61
high beam .................................58
turning on and off ....................56
Heated Seats .....................140–141
Heating
heating and air conditioning
system .................................48, 51
Homelink wireless control
system ..........................................93
Hood ..........................................307
I
Ignition ...............................224, 343
Index
354
2010 MKS(mks)
Owners Guide(own2002), 1st Printing
USA(fus)
