
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 527

NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
532 IF YOU NEED CONSUMER ASSISTANCE

ABS (Anti-Lock Brake System)............249,371
Adding Engine Coolant (Antifreeze) .......... 472
Adding Fuel ........................... 416
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 463
Air Conditioner Maintenance ............... 465
Air Conditioning ..................... 319,323
Air Conditioning Controls ................. 323
Air Conditioning, Operating Tips ............ 324
Air Conditioning Refrigerant ............... 466
Air Conditioning System .................. 323
Air Filter .............................. 463
Air Pressure, Tires ....................... 398
Airbag ................................ 50
Airbag Deployment ....................... 58
Airbag Light ....................... 60,77,250
Airbag Maintenance ....................... 60
Airbag, Side ............................ 57
Alarm Light ........................... 250
Alarm (Security Alarm) .................... 17 Alterations/Modifications, Vehicle
............. 8
Antenna, Satellite Radio ................308,313
Antifreeze (Engine Coolant) ................ 501
Anti-Lock Brake System (ABS) ............371,373
Anti-Lock Warning Light .................. 249
Appearance Care ........................ 482
Arming Theft System (Security Alarm) ......... 18
Assistance Towing ....................... 103
Auto Down Power Windows ................ 35
Automatic Transmission ................... 478
Fluid and Filter Changes ................. 478
Fluid Level Check ..................... 478
Fluid Type ........................... 478
Gear Ranges ......................... 342
Shifting ............................. 341
Special Additives ...................... 480
Torque Converter ...................... 345
Auxiliary Electrical Outlet (Power Outlet) ...... 150
Auxiliary Power Outlet ................... 150
536 INDEX

Child Restraint Tether Anchors.............67,69
Child Seat .............................. 66
Climate Control ......................... 317
Clock ..................... 269,283,285,288,297
Compact Disc (CD) Maintenance ............. 316
Compass .............................. 261
Compass Calibration ..................... 264
Computer, Trip/Travel .................260,261
Console .............................. 153
Console, Floor .......................... 153
Contract, Service ........................ 529
Cooling System ......................... 470
Adding Coolant (Antifreeze) .............. 472
Coolant Capacity ...................... 501
Coolant Level ......................... 474
Disposal of Used Coolant ................ 474
Drain, Flush, and Refill .................. 471
Inspection ........................... 470
Points to Remember .................... 475 Pressure Cap
......................... 473
Selection of Coolant (Antifreeze) .........471,501
Corrosion Protection ..................... 482
Cruise Light ........................... 251
Cupholders ............................ 152
Customer Assistance ..................... 527
Data Recorder, Event ...................... 60
Daytime Running Lights ................... 139
Dealer Service .......................... 458
Defroster, Rear Window ................... 239
Defroster, Windshield .............77,318,319,321
Delay (Intermittent) Wipers ................. 143
Diagnostic System, Onboard ................ 456
Dimmer Switch, Headlight ................. 138
Dipsticks Oil (Engine) .......................... 460
Power Steering ........................ 368
Disabled Vehicle Towing ................... 451
538 INDEX

Disarming, Theft System................... 18
Disposal Engine Oil ........................... 462
Used Coolant (Antifreeze) ................ 474
Door Locks ............................. 30
Doors ................................. 26
Driver’s Seat Back Tilt .................... 126
Driving ............................... 354
Off-Pavement ......................... 354
Off-Road ............................ 354
Dual Top .............................. 154
Electrical Outlet, Auxiliary (Power Outlet) ...... 150
Electrical Power Outlets ................... 150
Electronic Brake Control System ............. 373
Anti-Lock Brake System ................. 373
Brake Assist System .................... 374
Electronic Roll Mitigation ................ 378
Electronic Stability Program ............... 379 Traction Control System
................. 374
Electronic Roll Mitigation (ERM) ............. 378
Electronic Speed Control (Cruise Control) ...... 146
Electronic Stability Program (ESP) ............ 379
Electronic Throttle Control Warning Light ...... 260
Emergency Brake ........................ 369
Emergency, In Case of Jacking ............................. 442
Jump Starting ......................... 446
Tow Hooks .......................... 450
Emission Control System Maintenance ......457,506
Engine Air Cleaner .......................... 463
Block Heater ......................... 335
Break-In Recommendations ................ 75
Compartment ......................... 455
Compartment Identification ............... 455
Exhaust Gas Caution .................. 76,415
Fails to Start .......................... 332
10
INDEX 539

Electronic Throttle Control Warning......... 260
Engine Temperature Warning .............. 250
Exterior .............................. 79
Fog ............................. 138,499
Hazard Warning Flasher ................. 440
Headlight Switch ...................... 136
Headlights ........................... 498
High Beam .......................... 247
High Beam Indicator .................... 247
Instrument Cluster ..................... 136
Interior ............................. 140
Lights On Reminder .................... 138
Low Fuel ............................ 246
Oil Pressure .......................... 247
Passing ............................. 138
Rear Servicing ........................ 500
Rear Tail ............................ 500
Seat Belt Reminder ..................... 247
Security Alarm (Theft Alarm) .............. 250Service
............................. 498
Side Marker .......................... 500
Theft Alarm (Security Alarm) .............. 250
Tire Pressure Monitoring (TPMS) ........... 252
Turn Signal ................ 79,137,247,499,500
Voltage ............................. 246
Warning (Instrument Cluster Description) ..... 246
Loading Vehicle ......................... 418
Tires ............................... 393
Locking Axle ........................ 350,351
Locks Door ................................ 30
Power Door ........................... 31
Steering Wheel ......................... 13
Lower Anchors and Tether for CHildren
(LATCH) ............................ 67,69
Lubrication, Body ....................... 466
Maintenance Free Battery .................. 463
544 INDEX

Maintenance Procedures................... 459
Maintenance Schedule .................... 506
Malfunction Indicator Light (Check Engine) . . 257,457
Manual, Service ......................... 531
Manual Transmission .................. 335,480
Fluid Level Check ..................... 481
Lubricant Selection ..................... 480
Shift Speeds .......................... 336
Master Cylinder (Brakes) .................. 476
Mini-Trip Computer ................... 260,261
Mirrors ................................ 86
Outside .............................. 87
Rearview ............................. 86
Vanity ............................... 88
Modifications/Alterations, Vehicle ............. 8
Modular Hard Top ....................... 160
Monitor, Tire Pressure System ............... 406
Mopar Parts ......................... 458,530
Multi-Function Control Lever ............... 136New Vehicle Break-In Period
................ 75
Occupant Restraints ....................... 37
Octane Rating, Gasoline (Fuel) .............. 411
Odometer ............................. 254
Trip ............................. 252,254
Off-Pavement Driving (Off-Road) ............ 354
Off-Road Driving (Off-Pavement) ............ 354
Oil Change Indicator ..................... 256
Oil Change Indicator, Reset ................. 256
Oil, Engine ............................ 460
Capacity ............................ 501
Dipstick ............................. 460
Filter ............................... 462
Identification Logo ..................... 461
Materials Added to ..................... 462
Pressure Warning Light .................. 247
Recommendation ................... 461,501
Viscosity ......................... 462,501
10
INDEX 545

Shifting out of Transfer Case Neutral (N)..... 437
Reformulated Gasoline .................... 412
Refrigerant ............................ 466
Release, Hood .......................... 135
Reminder, Lights On ..................... 138
Reminder, Seat Belt ....................... 47
Remote Control Door Locks ........................... 19
Remote Keyless Entry (RKE) ................. 19
Remote Starting System .................... 24
Replacement Bulbs ....................... 497
Replacement Keys ........................ 15
Replacement Parts ....................... 458
Replacement Tires ....................... 403
Reporting Safety Defects ................... 530
Restraint, Head ......................... 128
Restraints, Child ....................... 61,66
Restraints, Occupant ...................... 37
Rotation, Tires .......................... 404 Safety Checks Inside Vehicle
................. 77
Safety Checks Outside Vehicle ............... 79
Safety Defects, Reporting .................. 530
Safety, Exhaust Gas ....................... 76
Safety Information, Tire ................... 387
Safety Tips ............................. 75
Satellite Radio Antenna .................308,313
Satellite Radio (Uconnect studios)........... 311
Schedule, Maintenance .................... 506
Seat Belt Reminder ....................... 47
Seat Belts ............................ 39,77
Adjustable Upper Shoulder Anchorage ........ 44
And Pregnant Women ................... 49
Child Restraint ....................... 61,72
Extender ............................. 49
Front Seat ............................ 39
Inspection ............................ 77
Maintenance ......................... 486
Pretensioners .......................... 47
10
INDEX 547