
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 447

vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
452 IF YOU NEED CONSUMER ASSISTANCE

ABS (Anti-Lock Brake System).............. 297
Adding Engine Coolant (Antifreeze) .......... 395
Adding Fuel ........................... 339
Adding Washer Fluid ..................... 390
Additives, Fuel ......................... 337
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 386
Air Conditioner Maintenance ............... 388
Air Conditioning ........................ 260
Air Conditioning Controls ................. 260
Air Conditioning Filter .................... 271
Air Conditioning, Operating Tips ............ 272
Air Conditioning Refrigerant .............388,389
Air Conditioning System .............260,264,388
Air Pressure, Tires ....................... 318
Airbag .............................. 56,66
Airbag Deployment ....................... 67
Airbag Light ................... 57,64,70,82,184
Airbag Maintenance ....................... 69
Airbag, Side ...................... 59,63,65,66Airbag, Window (Side Curtain)
...........60,63,66
Alarm Light ........................... 188
Alarm System (Security Alarm) ............... 18
Alterations/Modifications, Vehicle ............. 8
Antenna, Satellite Radio ................... 253
Antifreeze (Engine Coolant) ...........394,421,422
Capacities ........................... 421
Disposal ............................ 396
Anti-Lock Brake System (ABS) .............. 297
Anti-Lock Warning Light .................. 185
Anti-Theft Security Alarm (Theft Alarm) ........ 18
Appearance Care ........................ 403
Assistance Towing ....................... 107
Automatic Dimming Mirror ................. 89
Automatic Door Locks ................... 29,31
Automatic Temperature Control (ATC) ......... 264
Automatic Transaxle ...........12,277,282,360,400
Fluid Level Check ..................... 401
Interlock System ....................... 283
456 INDEX

Cargo Light............................ 169
Cargo Load Floor ........................ 172
Cargo Tie-Downs ........................ 173
Carrier, Luggage ........................ 176
Cellular Phone ........................ 93,259
Center High Mounted Stop Light ............ 419
Chains, Tire ............................ 324
Changing A Flat Tire ..................... 360
Chart, Tire Sizing ........................ 309
Check Engine Light
(Malfunction Indicator Light) ............... 380
Checking Your Vehicle For Safety ............. 81
Checks, Safety ........................... 81
Child Restraint .......................... 72
Child Restraint Tether Anchors ............... 76
Child Restraint with Automatic Belts ........... 75
Child Safety Locks ........................ 32
Child Seat .............................. 78
Clean Air Gasoline ....................... 335 Cleaning
Wheels ............................. 405
Climate Control ......................... 259
Clock ..................... 208,222,224,227,236
Clutch ............................... 399
Clutch Fluid ........................... 399
Coin Holder ........................... 168
Compact Disc (CD) Maintenance ............. 258
Compact Spare Tire ...................... 320
Compass Variance ....................... 204
Connector UCI ................................ 247
Universal Consumer Interface (UCI) ......... 247
Console .............................. 168
Contract, Service ........................ 449
Coolant (Antifreeze) ................... 421,422
Cooling System ......................... 393
Adding Coolant (Antifreeze) .............. 395
Coolant Level ...................... 393,397
458 INDEX

Electronic Stability Program............... 303
Traction Control System ................. 299
Electronic Speed Control (Cruise Control) ...... 148
Electronic Stability Program (ESP) ............ 303
Electronic Vehicle Information Center (EVIC) .... 196
Emergency, In Case of Jacking ............................. 360
Jump Starting ......................... 366
Towing ............................. 371
Emission Control System Maintenance ......380,426
Engine ............................... 378
Block Heater ......................... 279
Break-In Recommendations ................ 80
Checking Oil Level ..................... 383
Cooling ............................. 393
Exhaust Gas Caution .................. 81,339
Fuel Requirements ..................... 335
Jump Starting ......................... 366
Oil ........................... 383,421,422Oil Change Interval
.................... 384
Oil Filler Cap ...................... 378,385
Oil Filter ............................ 422
Oil Selection .......................... 384
Oil Synthetic ......................... 385
Overheating .......................... 358
Temperature Gauge .................... 189
Enhanced Accident Response Feature .......... 67
Exhaust Gas Caution ..............36,81,339,391
Exhaust System ....................... 81,391
Exterior Lights .......................... 83
Filters Air Cleaner .......................... 386
Air Conditioning ...................... 271
Engine Oil ........................ 386,422
Flashers .............................. 358
Hazard Warning ....................... 358
Turn Signal ...................... 83,184,416
460 INDEX

GaugesCoolant Temperature ................... 189
Fuel ............................... 183
Odometer ........................... 192
Tachometer .......................... 186
Gearshift .............................. 284
General Information ................. 18,121,334
General Maintenance ..................... 382
Glass Cleaning .......................... 407
Gross Axle Weight Rating .................. 344
Gross Vehicle Weight Rating .............342,344
Hands-Free Phone (Uconnect™) .............. 93
Hazard Driving Through Flowing, Rising,
or Shallow Standing Water ............... 289
Hazard Warning Flasher ................... 358
Head Restraints ......................... 133 Headlights
............................ 413
Cleaning ............................ 407
High Beam .......................... 143
High Beam/Low Beam Select Switch ........ 143
Passing ............................. 143
Replacing ........................... 413
Switch .............................. 140
Heated Mirrors .......................... 92
Heated Seats ........................... 131
Heater ............................... 260
Heater, Engine Block ..................... 279
Hill Start Assist ......................... 302
Hitches Trailer Towing ........................ 346
HomeLink (Garage Door Opener) Transmitter . . . 152
Hood Release .......................... 138
Ignition ............................... 12
Key ................................ 12
462 INDEX

LocksChild Protection ........................ 32
Door ................................ 28
Power Door ........................... 29
Lubrication, Body ....................... 389
Luggage Rack (Roof Rack) ................. 176
Lumbar Support ........................ 128
Maintenance Free Battery .................. 387
Maintenance, General ..................... 382
Maintenance Procedures ................... 382
Maintenance Schedule .................... 426
Malfunction Indicator Light (Check Engine) . . 194,380
Manual, Service ......................... 451
Manual Transaxle .................. 277,280,401
Downshifting ......................... 281
Fluid Level Check ................... 402,403
Frequency of Fluid Change ............402,403
Lubricant Selection ...............401,402,403Map/Reading Lights
..................... 144
Master Cylinder (Brakes) .................. 399
Mirrors ................................ 89
Automatic Dimming ..................... 89
Electric Powered ....................... 91
Heated .............................. 92
Outside .............................. 90
Rearview ............................. 89
Vanity ............................... 92
Modifications/Alterations, Vehicle ............. 8
Monitor, Tire Pressure System ............... 326
Mopar Parts ......................... 381,450
Multi-Function Control Lever ............... 140
New Vehicle Break-In Period ................ 80
Occupant Restraints ................... 37,63,67
Occupant Restraints (Sedan) ...........59,60,63,66
Octane Rating, Gasoline (Fuel) .............. 335
10
INDEX 465

Roll Over Warning........................ 4
Roof Rack (Luggage Rack) ................. 176
Rotation, Tires .......................... 325
Safety Checks Inside Vehicle ................. 82
Safety Checks Outside Vehicle ............... 83
Safety Defects, Reporting .................. 450
Safety, Exhaust Gas ....................... 81
Safety Information, Tire ................... 308
Safety Tips ............................. 81
Satellite Radio Antenna ................... 253
Satellite Radio (Uconnect studios)........... 252
Schedule, Maintenance .................... 426
Seat Belt Maintenance .................... 408
Seat Belt Reminder ....................... 53
Seat Belts ............................ 37,82
Adjustable Shoulder Belt .................. 44
Adjustable Upper Shoulder Anchorage ........ 44
And Pregnant Women ................... 55 Child Restraint
........................ 72
Extender ............................. 55
Front Seat ............................ 39
Inspection ............................ 82
Pretensioners .......................... 49
Rear Seat ............................. 39
Seats ................................. 126
Adjustment .......................... 126
Heated ............................. 131
Lumbar Support ....................... 128
Rear Folding ......................... 136
Rear Folding (Sedan) ................... 136
Seatback Release ....................... 129
Tilting .............................. 129
Security Alarm (Theft Alarm) ................ 18
Selection of Oil ......................... 384
Sentry Key (Immobilizer) ................... 15
Sentry Key Programming ................... 17
Sentry Key Replacement ................... 16
468 INDEX