Navigation System129
Frequently Asked Questions
Guidance, Routing
Problem Solution
The navigation does not route me the same way I would go, or
the way some other mapping progr am displays. Why is this?The navigation system attempts to
generate the optimum route. See
Changing Routing Method on page47.
Why is the street I’m on not shown on the map? It has been
here for more than a year. The mapping database is
constantly undergoing revision. See page111 for
ways to obtain the latest de tailed coverage information.
The vehicle position icon is not following the road, and the
“GPS icon” text in the upper left hand corner of the screen is
white or missing. • The GPS antenna (located on the passen
ger’s side of the rear shelf) may be
blocked by personal items. For best re ception, remove items from the rear
shelf, such as radar detectors, cell phones, or loose articles.
• Metallic tinting or other aftermarke t devices can interfere with the GPS
reception. Please see your dealer. Also see System Limitations on
page 104.
I entered a destination, but th e blue highlighted route and
voice guidance stopped, or turned into a blue/pink dashed line
before I got to my dest ination. Why is this? Your route has entered
an unverified area. See Unverified Area Routing on
page 87.
The map rotates while I make turns. How ca n I stop this? Select the North-up map orientation by voice, or by selecting “North-up ”
from the Map menu . See Map Orientation on page 57.
Sometimes, I cannot select between the North-up and
Heading-up map orienta tions. Why is this? The Heading-up map orient
ation can only be shown in the lower scales
(1/20 - 1 mile scales). See Map Scale on page56.
While driving to my destinati on, the “time to go” display
sometimes increases, even though I am getting closer. The “Time to go” is based on actual
road speeds. However if your speed
slows down when you encounter slower traffic, the system updates the
“Time to go” based on your actual spee d to give you a better estimate of
arrival time.
The vehicle position icon on the map “lags” a short distance
behind, especially when I arrive at an intersection. Is there
anything wrong? No. When at an intersection, the syst
em is unaware of the width of the
intersecting road. Large differences in vehicle position can indicate a
temporary loss of the GPS signal. See GPS Reception Issues on page104.
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130Navigation System
Frequently Asked Questions
While I drive, my screen shows white dots (“breadcrumbs”)
on it. What do they mean? These are called “breadcrumbs.”
If you drive more than 1/2 mile from
mapped roads, the off-road tracking feature begins to function. See Off-road
Tracking on pages 62 and 96.
How can I get rid of the white dots (“breadcrumbs”) from my
screen? Go to “Vehicle” in the
SETUP screen (Other ), and set Off-road
Tracking to OFF , then return to the map. See page 96.
A road that I selected to avoi d is being used when routing.
What is wrong? When you “draw” your area to avoid, make
sure to select sections of roads
that include at least one intersection. See page91.
When I arrive at my destination, the bull’s-eye is shown at a
different location on the street. Why? The system calculates the bull’s-eye location based on th
e street address
range allocated for that street. See Destination Icon on page57 for an
example.
My elevation (shown when I di splay the current position)
seems to fluctuate even though my elevation has not changed. This is normal and due to errors in sa
tellite position. The elevation can vary
+/- 100 feet. See System Limitations on page104.
My elevation is missing on the “current pos ition” screen.
Why? If the GPS antenna cannot receive at least four satellites, the elevation is not
displayed. Try moving the vehicle into an open area. If the elevation is zero
or below sea level, the elev
ation is also not displayed.
Problem
Solution
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Navigation System131
Frequently Asked Questions
Ordering a Navigation DVD, Coverage, Map Errors, Limitations
Problem Solution
I want to buy a new DVD. How do I purchase one ? You cannot obtain a new DVD from the dealer. See Obtaining a Navigation
Update DVD on page109.
I want to order a DVD. How ca n I determine the DVD version
in my navigation system? The version is on the label of your DVD. It starts with “Ver:.” See
Changing
the DVD on page 110.
I got a navigation DVD from a friend or an online source, but
it does not work. Why? Your vehicle was designed to use
a white DVD. DVDs with differently
colored labels or from different manuf acturers will not operate correctly.
Always obtain DVDs from the DVD order desk. See page 109.
When is my city going to become part of a fully verified
detailed coverage area? The mapping database vendor is constantly revising map coverage. See
page
111 for ways to obtain the latest detailed coverage information.
Will the navigation system work outside North America? The navi gation system contains maps only for the lower 48 U.S. states,
Hawaii, and portions of s outhern Canada. The syst em will not work in
Mexico, Alaska, or ove rseas. Canada coverage is limited. See Map
Coverage on page111.
I moved my vehicle from the U.S. mainland to Hawaii (or
from Hawaii to the U.S. mainland). Why does my navigation
system not show the correct map? The coverage area (Hawai
i or U.S. mainland) must be selected by your
dealer.
Can I play video DVDs in my navigation sy stem?No. The navigation system is designed only to read the white DVD provided
with your vehicle. Map di scs for other vehicle manufacturers or PC map
programs will not work.
I found some errors in the database. How do I report them? Mi nor errors are bound to occur in a large database. If you encounter major
errors, you can report them following the instructions on page 108.
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132Navigation System
Frequently Asked Questions
Display, Accessories
Miscellaneous Other Questions
ProblemSolution
The display appears dim when starting the car in really cold
weather. Is there a problem? No. This is normal, and it will become brighter after a few minutes.
Problem Solution
My clock frequently changes forward and backward by one
hour. Why is this? The clock is being automatically set ba
sed on your GPS location. If you live
and work on the boundary between two time zones, you can turn off this
feature. See page 95.
When driving near a time zone border, the time changes even
though I am not near the time zone. Why is this? The time zone borders are only appr
oximated in the system. Depending on
the geography of the time zone boundary, the switch to a different zone can
be erratic. See page 95.
My state does not observe dayli ght saving time. How do I turn
off this feature? You can turn off this feature. See page
95.
Daylight saving time occurred, but the navigation system did
not change time even though SETUP shows Auto Daylight
is ON . Go to the
Clock adjustment screen in SETUP and select DST Selection.
Ensure that the correct DST schedule is selected. For more information, see
Clock Adjustment on page94.
The navigation system automatic daylight time feature is not
switching the navigation system clock on the correct dates.
Why is this? 1) Go to the
Clock adjustment screen in SETUP and ensure that Auto
Daylight is ON .
2) The navigation system is designed to switch to daylight saving time
according to the months selected in the DST schedule selection screen.
Ensure that the appropriate schedule is selected. For more information,
see Clock Adjustment on page94.
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Navigation System133
Frequently Asked Questions
The navigation system clock switched by one hour for no
apparent reason. Wh at can cause this? 1) You may be driving near
a time zone boundary (see Auto Daylight on
page 95).
2) The navigation system does not switch between standard and daylight
saving time. Set Auto Daylight to ON on the Clock adjustment screen
in SETUP, and ensure that the co rrect month switching schedule is
chosen on the DST schedule selection screen. See page 95 for more
information.
My battery was disconnected or went dead, and the
navigation system is asking for a code. Where do I find this
code? There should be a card in the glove box with the anti-theft code for the
navigation/audio syst
em. This card contains the 4-digit security code and
serial number. If you cannot find it , your dealer can help you out.
I speak a language other than English. When will other
languages be available for the navigation system? This is being considered
as a future enhancement.
Problem
Solution
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134Navigation System
Troubleshooting
Screen Error MessageSolution
Navigation system is unabl e to acquire a proper GPS
signal. Make sure there is nothing on the rear sh
elf blocking the GPS antenna (aftermarket
metallic window tinting or aftermarket devices placed on the rear shelf like radar
detectors, cell phone s, or loose items). If the rear sh elf is clear of objects, move the
vehicle to an open space away from tall buildings, trees, etc.
Navigation unit door is ope n or No DVD disc is
inserted. Please check system. Make sure that the navigati
on DVD disc is inserted with the label side up and the
navigation unit door is fully snapped closed (see page 110).
No DVD disc. Please check syst em.Check that the navigation DVD disc is in serted with the label side up (page110). If
the problem persists, see your dealer.
DVD disc reading error (unf ormatted). Please consult
your dealer. Check the DVD disc surface for deep scra
tches or other damage. Make sure you are
using a navigation DVD (white-colored label). The system cannot read other
mapping databases or video DVDs. If the problem persists, see your dealer.
Display temp is too high. Sy stem will shut down until
display cools down. This message will appear briefly when the
display temperature is too high, and then
the display will turn off until the temper ature cools down. The system will turn
back on when the display cools down.
Outside temperature is low. System will take awhile to
start up. The temperature is below -22°F and the
navigation system has difficulty reading
the DVD. The system will start up when the temperature warms up.
Navigation system voice recognition cannot be
activated when another unit is using the audio system. Bluetooth
® HandsFreeLink® can override the na vigation system. Make sure the
HFL TALK button is not on when you press the NAVI TALK button, or the
message will appear. Simply press the HFL BACK button to resume control of the
navigation voice buttons.
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Navigation System135
Troubleshooting
* If the error persists or is shown for a wide area, see your dealer.
Route has not been completed. Please try again from a
different location. This message will appear when you are routi
ng to or from a place (new area) that is
not in the database. Try planning a different route to or from a different location.*
No alternate route found. Original route will be
followed. No alternative route method was found. The
original route method will be used.*
Ensure that a road name is displayed at the bottom of the map.
This destination cannot be found in databa se. The destination was not found in the data base. Try another destination nearby, or
select the destination with the Interface Dial.*
Vehicle is out of the da tabase coverage area. The vehicl e is located outside of the mapped area provided by your navigation
DVD. See page 111 for map coverage.
Screen Error Message
Solution
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136Navigation System
Glossary
Glossary
The following is a glossary of terms
pertaining to the voice recognition
navigation system.
Average Fuel - The average fuel
economy value as displayed by the
Trip computer screen.
Avoid Area - Areas you wish to avoid
can be entered into the system, and
will be avoided while routing.
Breadcrumbs - Off-road tracking dots
that can be followe d on the map to
retrace your route back to a mapped
(digitized) road. This function can be
turned on/off in the SETUP screen
(Other ).
Database - This consists of the map
data, and the POI (Points of Interest)
data stored on the DVD.
DCA - Detailed Coverage Area. The
main metropolitan areas in the lower
48 U.S. states, Hawaii, and southern
Canada are mapped to this level. See
page 111 for a list of these areas. Digitized Road -
A road that appears on
the navigation screen. The road name
will appear at the bottom of the
navigation screen. If the user drives
“off road,” the navigation system will
display “breadcrumbs,” depending on
how far you drive from a mapped
road.
Disclaimer Screen - Screen containing
cautionary information. It is meant to
be read carefully and acknowledged
by the customer when using the
navigation system.
DVD or DVD-ROM - Digital Versatile
Disc. The navigation program and
database resides on this disc. For
information on how to order a
replacement or update DVD, see
page 109.
Elapsed Time - Elapsed Time for the
current trip as displayed by the Trip
computer screen. FAQ -
Frequently Asked Questions. See
page 127 for a list of customer FAQs
and troubleshooting information.
GPS - Global Positioning System. A
network of 24 satellites in orbit
around the earth. The navigation
system can simultaneously receive
signals from up to 12 satellites to
accurately position the vehicle on the
map.
GPS Antenna - Located on the
passenger’s side of the rear shelf.
Electronic items operating in this
general location can interfere with the
GPS signal.
HFL - Bluetooth ® HandsFreeLink®.
Your vehicle is equipped with this
feature, which uses Bluetooth
technology as a wireless link between
the vehicle and your Bluetooth-
compatible cell phone.
Icon - Symbol representing Points of
Interest (POI) that can be displayed
on the map.
2010 Accord