Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-4
Customer Assistance for Text Telephone
(TTY) Users...............................................8-5
Customer Assistance Offices............................8-5
GM Mobility Reimbursement Program................8-6
Roadside Assistance Program..........................8-6
Scheduling Service Appointments.....................8-9
Courtesy Transportation Program......................8-9
Collision Damage Repair................................8-10Reporting Safety Defects................................8-14
Reporting Safety Defects to the United States
Government..............................................8-14
Reporting Safety Defects to the Canadian
Government..............................................8-14
Reporting Safety Defects to
General Motors.........................................8-14
Service Publications Ordering Information.........8-15
Vehicle Data Recording and Privacy................8-16
Event Data Recorders...................................8-16
OnStar
®......................................................8-17
Navigation System........................................8-17
Radio Frequency Identification (RFID)..............8-18
Radio Frequency Statement...........................8-18
Section 8 Customer Assistance Information
8-1
